To sum my experience in one word; AMAZING!!!!! Our former…read moreprimary relocated out of state and we needed to find a new one. I had known Dr. Helen from previous visits to one of the local pain centers and decided to visit her as a new primary. She is the most thorough medical practitioner that I have ever encountered in my 83 years! To properly and sensibly treat any patient, she works diligently to establish current base level health indicators from which to administer current treatment as well as levels to which future indicators can be compared. I do not think that there is a single aspect of my health story that Dr. Helen did not have knowledge of after my current levels had been established. The establishment of these levels gave her an awareness of two issues that I had discussed with past primary physicians which were just passed off as a results of aging. I would liked to have encountered her when I was in my twenties. I am looking forward to lowering my "health age" from 71to somewhere in the sixties.

My aging parents experienced some of the worst healthcare I have ever heard of. My mother has been…read moreseeing Helen for many years for normal primary care needs, however recently presented with more complex issues. Rather then listening to symptoms and providing a compassionate approach to treatment (ex. ordering tests, ruling out potential root causes, etc.), or alternatively referring her to someone who could truly help diagnose her, Helen apparently "has her own method of healthcare" which is essentially dismiss the patient's inputs, do NOT seek to attain additional relevant medical information, and brush off the patient and their family. Following an initial rather underwhelming initial visit related to these new symptoms, my father tried to provide additional medical history to help with a diagnosis. Helen told them that she would not order additional tests, despite their inputs, did not appreciate my father providing the additional information, and that their desperation in seeking her help was making her feel uncomfortable. My mother and father are in their 70s-80s. This was extremely shocking for both of them, and they felt betrayed, particularly given the history that my mom had with Helen. No care or compassion given, just dismissal. So much for the Physician's Oath... There are a lot of great options in Prescott for primary care. Do NOT go to Paslay Health Care.

I saw these reviews and was stoked to finally find a place that people were raving about! Well...I…read morewas sadly disappointed, and clueless as to why people are glorifying this place. Billing is horrible. I was seen on May 11th, it's now June 9th, and nothing has been billed to my Insurance. I called office, and was told the claim was sent. I called my Insurance they said nothing has been received. I then wrote an email to the office, and was sent a copy of some fax as "proof" that they sent my claims. However, the fax does not has the name or phone number to whom it was sent. It only says "claims", and my info. LOL. What a joke. Needless to say I was told in the email to contact my Insurance again, so I did, still nothing. Gaslighting at it's finest or they sent it to the wrong place. LOL. I was also waiting on a referral. In that same email I was told that they faxed the referral to said doctor. I called that doctors office, and they do not have any referral from this office. Again, I was told by the office staff that it was sent on May 18th via fax, if that were true then the doctor's office would have it. Maybe they faxed it, but not to the right place. That's what you get when you have one person doing multiple jobs. The front desk lady is also the medical assistant. It's no wonder this is a mess!

Kelly Ramos and staff are always great with my children and family, the office is clean and…read morewelcoming!

Debra Krupnick is a skilled Nurse Practitioner working under her husband's license. Both my husband…read moreand I find her highly attentive and detail-oriented. She does not like to push pills onto you unless absolutely necessary, and is working with me to get my blood pressure down without meds, which I appreciate. It's a small, friendly office where I've never felt rushed or put off, and am always welcomed.

I got established with this office after a recommendation from a friend. I was told I would be…read moreseeing a part time nurse practitioner and I was fine with that so I went in for my first appointment and I was told I need to establish as a patient and there was a $150.00 yearly fee which I paid. I was then told I would have to return for my physical after I did my testing and bloodwork which I also did. When I returned I had my physical paid a copay and all seemed well. The following year I went back for my physical and again had a copay which I paid that day. I went for testing bloodwork etc... then About a month ago I received a bill. I was confused on what I owed so I called the number on the bill multiple times and never received a call back I also called the office and they took messages for billing. Finally I received a call stating that I was paying for something from almost a year ago! I don't remember any outstanding bills being mentioned when I visited before?!? I have decided to move myself to a place that doesn't have an extra fee to establish and then has a mixed up billing system run by people who won't communicate. I have excellent insurance and have always paid my bills on time. The practice seems ok, nothing special but the billing system is very concerning as well as the extra fee. I didn't see that I received any type of special service that warranted an extra fee.

The staff is great! The doctors are awesome - friendly and attentive. I fully understand that, as…read morea patient, they only know what information I share with them or that a previous doctor sends to them - if the previous office even does that. Usually they just ignore the request. So, tests are done and conversations are held. I was referred to a sleep doctor who then discovered that my iron count was excessively high. They referred me to City of Hope... but Dr. Little stays on top of my situation as it improves. I only have a great experience with the Doctor's Office.

I have no respect for any doctor that changes my prescription without consulting me about the…read morechange. And I have never had to pay a $100 new patient fee!!!! What the .... And then I was sent a bill for my 10 minute visit but somehow I received another patients bill along with mine. I noticed that I was charged almost double what the other patient was charged. What happened to ethics?

The care I have received at the Prescott office is quite good, but the office is understaffed and…read morethe call center usually has a long wait time. When I have left a callback number or.*save my place in line* they don't always call back

Need an appointment - sure - just give them a call.... "you are #7 in line - average wait time is…read more18 minutes" It used to be so much better - there was a local office number 928-. I'm tired of being my own doctor and not having things looked at because it is just not easy to get in.

Kelly Tracey DO is an outstanding PCP. I am so happy to have finally found a caring doctor who…read moregives me her full and undivided attention. Listens carefully and makes me feel like she truly cares about my health. She is thorough, kind, knowledgeable and never rushed. The entire office staff are exceptional as well. I almost hate to let this little secret out! Took me four years to find them. So glad I did!

I paid them my co-pay twice!!!!!!! I tried the second time to call someone about this mix up, but…read moretheir office in Prescott was already shut down, and when I tried to call the number on the "invoice" it said "the mailbox is full"-go figure. I only went to one appointment at this place and I realized really fast these people were scammers! Boy, was I ever right. I now know why they closed down, just a horrible place!

There aren't enough good words I can say about this place and the wonderful folks who work here. I…read moream beyond thankful for them and I highly HIGHLY recommend them. I was very sick and they took such great care of me, very supportive and I'm feeling relief much faster than I expected. So thankful.

From the owner: We believe that health is an unalienable right and you deserve full access to healthcare that is…read morenot confined to an exam room.

Patients have NO idea how awful and sexist Dr Purush is!! Look at the staff turnover he has. That…read moreis why!! He does not care about his patients and just looks at them like another number and orders every test there is without really listening to them!! Save yourself and DO NOT GO TO THIS SO CALLED DOCTOR!!!

Dr. Purush is ok. He'll just get every test done on you to increase his $$$. Female NP is best,…read moreand Eric is good. However, his office manager only knows how to shop for Toliet Paper and their billing department will really mess with you and double bill, if you complain little girl will cry to Daddy and office mgr. Josh will fire you without resolution. They tend to double bill! NOT PROFESSIONAL!

Very pleasant office assistant helpful Looking forward to my…read morefirst appointment Thank you L Ellis

I visited Dr. Price for what felt like a potentially acute situation (uncharacteristic headaches,…read moredizziness unrelated to an injury), and her office was able to see me within days (a generic appointment might take months to set up). I was seen 20 min before my appointment and her assistant Jennifer was comprehensive and professional and thoughtful setting me up well to visit with Price. Price was the consummate professional healthcare provider in an old-school sort of way. Calm, collected, compassionate, engaged, engageable, professional, considerate. She is a deep and patient listener and willing to share her own personal perspectives (with modesty) as she fine tunes her focus on me and my needs. (I deeply appreciate the easy-going, good-natured give and take.) She took her time to develop her understanding of my condition through conversation and physical exam to rule out stroke and other possibilities. Her easy-going, relationship-building approach was so reminiscent of how doctors used to behave--how doctors used to interact. I was, frankly, blown away by her humanity as I haven't seen that high a level of quality care for a long while. She sensed instantly that I am a collaborative sort of patient who shares in the health care examination process by providing broad and specific information and even propose hypotheses. As if right on cue, she took all those data and fielded them deftly, providing insights and perspectives and leading to a diagnosis that felt on target. Rarely do I find a doctor who is so openly willing to share in the healthcare process with their patients. Dr. Price is every bit that rare doctor who is exclusively there for her patients' well-being. As I departed, I asked if she was accepting new patients, and essentially she told me she was full. I am already set up to start with another doctor in the coming months (also very well-regarded), but will try to squeeze my way into be becoming Dr. Price's newest patient as she is essentially everything one could hope for in a PCP.