I rolled my truck on a road in an area I was unfamiliar with the day after Thanksgiving. Randy's…read morewas quick to the site. Very helpful the next day to accommodate my needs and time schedule to get the plate and things from the vehicle. Randy even physically helped unload items and load in another vehicle. Very pleasant to talk to, professional and respectful. He was also accommodating with my insurance company. Highly recommend! Dory

Absolutely UNPROFESSIONAL. My husband and 11 year old daughter got into a wreck last night due to…read moreice...the state trooper asked if he needed it towed and he said yes, Randy's driver gets there, asks where he wants it towed to, my husband says that they need a ride which is why he wanted it towed to our home and the driver agrees and hooks it up...so our truck is hooked up and in the process of driving and randy calls the driver and says no you're taking it to our place, they can either find a ride home or they can ride with us on these next few cars, until we're done...now, the truck had no heat and it was already 8 o'clock my daughter had to get home...so my husband decides whatever I'm not arguing.. then randy says it's 150 bucks (we have triple a) and my husband said oh we have triple a he said they don't deal with triple a (probably other way around) and he said we have towing through our insurance and randy said he's giving my husband a deal because he usually charges 500 (it was a 5 mile tow) so today I call randy himself and ask why our truck wasn't towed here because that's where it needed to be..he called my husband a liar and said that my husband wanted it towed to Randy's place...so then I said no, but what do I need to do and he yelled at me accusing ME of yelling at him?!? So I finally flipped after he yelled at me multiple times he was so unprofessional. Thankfully it's out of there...don't give this guy your business, wait for another company it'll be worth it in the end.

Best in the business! Mike has taken care of multiple vehicles for me. He's honest, thorough and…read moreknows how to get the job done. I wouldnt go anywhere else

I have an Audi TT 2014 with 75K miles on it. The car started misfiring and was undriveable. I had…read moreit towed to Audi in Sewickley and they, after two weeks, diagnosed it as a misfire on cylinder 1. Further evaluation and cost revealed it to be a broken valve spring. They replaced the valve spring and the misfire disappeared. After about 25 miles, the check engine light is on again. Rather than trusting Audi to make it right, I took it to Felouzi's Auto repair. I had seen some good reviews about this place and it was super convenient for me. He took it in and analyzed the issue and found it to be an air in-leakage issue. He thoroughly explained the issue and it turned out to be a hole that looked to be melted into the air intake manifold. Something that was not there before I took it to Audi. Rather than mess around with Audi again, I just had him replace the manifold and now the car runs fine with no lights of any kind. Mike Felouzi is a great guy and charges reasonable rates for his great service. I highly recommend him for all you auto needs. He is great with foreign cars.

This place is AWESOME. I had an oil change scheduled at Prys, and after I picked up my car I…read morenoticed a noise. I called at 4:15 and they answered, stayed two hours past close, and replaced my brake caliper. This issue had nothing to do with them just weird timing, but Gus, "Timmy", and the headmaster of the operation fixed it and only charged me for the part. I will definitely be going back.THANKS PRYS.

Demanded $2000 to get my car off his lot, they towed my car 3 miles and dragged it by the front…read moretires in park and only stored my car for 2 days. 3 miles, 2 days, $2000 + damaged car. Scammer !!!

After my father-in-law's accident, police had his vehicle towed to Munroe Auto Body without asking…read morehis preference. When insurance attempted to retrieve the vehicle, we were presented with charges far beyond what insurance considers reasonable, including: * $350 winch fee (insurance allows $100) * $125 fuel surcharge * $750 flatbed tow * $525 administrative fee (insurance allows $150) * $275 cleanup fee * $125 per day storage fees accumulating while release was being arranged Despite explaining the financial hardship this created, the business was unwilling to work toward a reasonable solution. Communication with the owner was dismissive and unprofessional, and the situation was portrayed as our fault for the insurance company we use. Accidents are stressful enough without facing excessive fees and unhelpful treatment afterward. I would strongly advise others to ensure they control where their vehicle is towed if possible.

Great service for my inspection. Great location. Dale was very helpful and accommodating.read more

Quality work, at a fair price. These guys are fast and efficient as well. We take all of our…read morevehicles here and have for years and have never had an issue. Sometimes it's hard to get a hold of them because they are working on cars but I have learned to call in and the afternoon.

This is the second time they have saved my blonde self when I locked my keys in the car. Super fast…read moreand so nice!! He was very careful with my car as well. I used them through Aaa and they are the reason I renew

They were flexible with my schedule and quick to get my vehicle transported. They have towed…read morevehicles for me several times and every time has been a great experience! Always personable and full of good information. These services are hard to find! Definitely recommend using Graff towing and auto repair to everyone.

I can not say enough about Graff towing. Not only did they send the owner out on a holiday weekend…read more He was able to get my car off of a curb. It was not your typical beached car. He really though it through and was able to get me back on the road without damaging my car. I truly don't think anyone else could have made it happen.

The absolute ONLY place I will take my family's vehicles time and time again. I could give him 20…read morestars. My dad was good friends with the son, which is why I first brought my Lincoln in. He usually can tell me what's the issue when I describe what's going on. BEST REPAIR SHOP IN BUTLER HANDS DOWN. He communicates through every stage of the process for a small short fix or a big lengthy fix. CALL TODAY SAVE SMALL BUSINESSES THIS PLACE NEEDS TO BE AROUND FOR EVER. I live an hour away I will still come to town for this any day. Sincerely, Anna THANK YOU BOB

The owner is fair, professional and does excellent work. He is also very honest. I would recommend…read morethis business to anyone who is concerned about getting ripped off by unscrupulous mechanics trying to pad your bill. This guy is sociable and made my inspection and break pad installation a pleasurable experience

We have used Grossi several times and they do top notice repair work. Recently we purchased a car…read morefrom out of state and discovered a problem after returning home. Took it straight to Grossi and they were able to fix the issue same day for me. They are the best around!

Absolute Top Quality Work. Our Ford Escape was rear ended by a distracted driver (gosh darnit…read morepeeps, put your phones away while driving!). The damage was extensive, to the tune of 9,000+ dollars. The other driver's car insurance suggested Grossi so we headed up the road to their location for the estimate and repairs. Their building is not only easy to find, but quite swanky. It definitely gives an air of the utmost professionalism and attention to detail. Marty took care of us and the Escape, looking out for our safety by letting the car insurance company our vehicle was not road worthy so a rental should be issued. The whole process took several weeks from estimate, to part delivery, repairs, and return of the vehicle. Each week we got a phone call letting us know about the progress being made and completion date estimate. Now we have our Escape back and it looks like new. The whole process was seamless and while I hope I never have to use their services due to a crash, I will certainly keep them in mind for their other services.