I did not like their sales tactics. I went to the Ford dealer in Fredericksburg, VA and purchased my new vehicle. What a difference, no Preasure and the sales force are older mature people. Purvis Ford read more

If I could give them a 1/2 star I would. Purchased a vehicle last February 2025. We paid in cash, We have never received the title. They put on our registration that we had a lien when we don't. Not only that they had never transferred the title to our name when we first got the vehicle and my son got pulled over by a state trooper thinking he had stollen the vehicle. I have called multiple times to get this taken care and was told there was nothing they could do. NOW, the transmission has gone out in the vehicle and we have to pay $8,000 to get that fixed. The dealership knew the transmission was bad when they sold it to us. Per the mechanic that we trust locally there are shards in the transmission that had to have been there when we purchased the vehicle. I have again called multiple times with nothing resolved. Don't waste your time or your money. We will be contacting an attorney. read more

Purchased a ford escape USED. When I went to pick up the car had a dent on driver side. They said they would fix on Wednesday, Wednesday comes and of course they can't fix. (Had to get another vendor) come the following week and we'll see what we can do. They have no integrity!! They do not honor their word. read more

Great pre-owned buying experience! We wanted to get out of our aging SUV. We test drove several pre-owned vehicles at Malloy Ford, and found just the right SUV for our needs at a price and mileage and condition that checked all the boxes. And got a good offer for our trade-in ... better than what other dealers offered. Sales manager and business office staff both good to work with. Recommended! read more

I bought a 2006 Infiniti G35x from Malloy Ford C,ville. Paid 8000 dollars. 18 days later I have a cracked rad. Took it to mechanic. Now I have to pay 800 to fix that. ABSOLUTLY NO HELP from the dealer. I am 69 years old and low income and they were made aware of that. The manager would NOT even return my phone call. DO NOT BUY FRON MALLOY FORD C'VILLE!! read more

I noticed this business has mixed reviews and I want to set things straight, from the moment I contacted them about a truck I was interested in purchasing they were on the ball and responded quick with valuable information. They were honest about everything and had to nothing to hide. When I arrived they were extremely helpful but not pushy, they inspected my car for trade in and gave me a great price! The entire ordeal was smooth and precise, in the end I drove away in the truck I wanted with a satisfactory deal. I couldn't be more satisfied with Malloy Ford, great job! read more

Malloy Ford - Truck - Car Dealers Near Me - Charlottesville, Virginia

Service department is terrible. They force you to make an appointment, but apparently that appointment is only to "check in" with the service department. They then expect to be able to keep your daily driver for 2-3 days without any advance notice or understanding as to how disruptive that is. Also, if you own an electric vehicle, they only have 1 person in the service department that is able to work on them. So expect it to be several days before your vehicle is even looked at. Ford is great at selling the vehicle, but their customer service afterwards is pathetic. read more

If I could give this Dealership a 0 RATING I WOULD! I purchased the truck new at this Ford Dealership (Battlefield Ford then) and at first all went well. Once they moved to their new building location the issues began. Damage by techs during recalls, returning to the dealership because recalls were not performed properly, False statements that parts were in when they weren't , and the list of POOR SERVICE AND LIES GOES ON!!! The new Service Manager even was upset because I left an HONEST BUT NEGATIVE REVIEW WITH FORD. I lost counts of the hours that I spent in the waiting room only to return days later with the same issues. In fact when I brought this concern up to the Service Manager he stated quote, "Maybe you should take your truck elsewhere for service". I couldn't believe this statement was coming from a Service Manager because I had left a NEGATIVE REVIEW! I've had my 2018 F150 in the service department so many times I should have been on Malloy's pay role. Bottom line take your vehicle to any repair shop but here!! If you doubt me..... Look at Malloy's reviews!!!!! read more

I had a very positive experience at Malloy Ford last week when I took in my broken car key. I was greeted in the service department with a big smile from Travis. He escorted me to the parts department where another staff member, Daiquan Harris, explained how long it would take to order my part and what I would have to do when I came back with both my car and the broken key. Even Jamie, whom I paid at the desk, was cheerful and helpful. It was a not a horrible place as another person wrote. It was a group of people who tried very hard to be of service. read more

I would give zero stars if possible. Don't ever give this horrible place your business. They discriminate against elderly people and take advantage of them. My family member ordered a very expensive new truck and what was delivered was not what was ordered. They tried arguing despite the VIN number NOT MATCHING the paperwork they gave him when he ordered. The truck ended up being fine, but the general manager was extremely rude and condescending. If you want a Ford, go elsewhere because the general manager is a scam artist and arrogant at that. STAY AWAY! read more

Just bought a new car at Malloy Chevrolet and couldn't be happier! Our salesman Ethan was excellent and extremely knowledgeable and efficient. The whole team was such a dream to work with! read more

This dealer is awful. I have a recall on my 2023 (purchased from Malloy) Lightning that will take one or two days to complete and this dealer does not provide loaners. Inexplicable and total disregard for customers. They did say I could sleep in the lounge. Nice. read more

The labor fees they charge were ridiculous. Almost 900 dollars because I had a couple of electrical issues. My electric tailgate wouldn't always open immediately after pushing button, one of my power windows was malfunctioning, and my CarPlay wasn't working properly. read more

Malloy Service told me the PCM on my 2007 Mustang was bad and would cost $2,200 to replace. I sent the PCM to a Dianostic shop in Herndon and was told that it was good. I had the car taken to a local shop and they replace two relays. Malloy Service ripped me off. read more

warranty service done to the bare minimum. Didn't even properly replace the interior panels. Finger grease stains left on cream interior

Horrible experience from buying my truck to services. the customer service is non existent, had free services for oil changes but they had my truck for a whole day sometimes longer. I'd rather pay then to go to this dealer. stay away! Not worth the hassle. read more

I highly recommend Malloy Ford. Great experience from the start. Found a truck online and Renee reached out to me and made this a smooth process. Answered all questions I had and sent me pictures of the truck. She came in on her day off so we could look at and test drive it. Eventually ended up buying it the same day. From the minute we got to the dealership we felt very welcomed and comfortable. She let us test drive it as a family. When we got back I had a couple questions and concerns so she grabbed her manager and he worked with us. Financing was easy as well. Friendly staff. Offered us water and coffee while we waited for the paperwork to start. We had a couple questions and another guy stepped in to help us on financing. read more

This is the worst place to buy your car from. The handling is uncomfortable. The employee used to sell us the car with a lot of anger on his face. They were not friendly at all. When buying the car, I discovered a problem with the transmission. I went to them and told them I wanted to return the car. He told me. We do not return anything. If there is a problem, we only fix it. This is illegal, unfair, lies and deceit. Stay away from this deceitful place read more

I called to have work done today and was on hold for 5 minutes only to find out no one was there. I then left a message with no call back. They have charged me for unneeded "issues" when going in for an oil and filter change. Terrible service read more

Waited over a week for an appointment to put a bracket on my car. They told me it would take 20 minutes, when I got there I was told it would take two hours. They offered me the shuttle, but then told me it only runs until 5. Meaning I needed to take an Uber or come back on the shuttle before the bracket was complete. Also they need to update their address on Google Maps. Update: They then tried to charge me $40 for a service they said would be free. Had to request to speak to a manager in order for them to do what they had originally promised. read more

These guys are jokers. I had just bought a new pickup of another brand a couple of months ago but noticed the prices they were advertising for Ford Rangers online were super good. (Too good to be true apparently) Turns out the prices they advertise are if you qualify for every discount and incentive they are offering. So, almost no one if anyone buys a vehicle at these prices. Makes sense, right? No, not really. Anyway, I chatted with a salesman online and explained the situation to him and it probably didn't make any sense for me to even come in there. He suckered me into coming in there and after a short visit the sales manager and I agreed that I would lose too much money if I traded my two month old truck in for a new Ford Ranger. A couple of weeks later another salesman calls me and I explain the situation again and we text back and forth for a day or two. He tells me that he and his sales manager were working up a deal and told me to come in. Reluctantly, I paid another visit and guess what? The sales manager and I agreed.that I would lose too much money if I traded my two month old truck in for a new Ford Ranger! Best part was that he told me he didn't want to waste each others' time. Really? Would just give only one star but gave an additional star for the laughs! read more

Trying to get honest service is not getting done here , i sure hope they get new management when they move 29 N. Even buying new car the sales person was no help we did not even get gas that is part of ford sales , WE have used Brady Bushy / BATTLEFIELD and never been this disappointed .. for service i now use troys on hunters way pantops. MALLOY get your act TOGETHER ... read more

Horrible customer service and cavalier attitude. Took a month for my car to be fixed, for a minor fender bender. I had to call for updates because god forbid they update you about your vehicle and what's happening. Then I call for an update and they say yea your car is ready, no call/ voicemail but claimed they had called. Asked when I dropped off the vehicle to get a check up. When I picked up the car they said service already left for the day and to go talk to service to schedule a checkup! Get to my car and it's filthy! Never again!!!! I've never had such poor service! And come to find out my remote less key doesn't work on the side they fixed... awesome! read more

A+ for Glenn Goodrich's Service Department! April 2022. Traveling here in Charlottesville away from home and ran into a fairly significant issue with my F150. Glenn got me in quickly and got me taken care of. Probably the best experience I've had at any dealership. I wish they were all like this! read more

I am in the market to buy a new car for a family member so naturally I contacted the dealer to inquire about employee pricing as I work for a Ford dealer out of state. Initially the sales manager was helpful and stated that he would honor the employee pricing but when I emailed back to clarify I can buy the car without any added accessories(such as paint protectant etc.) they ghosted me. That means to me when I ordered the vehicle and it showed up then magically some accessories would have shown up with the car. I contacted a different Ford dealer about 1.5 hours away and they have been the most transparent dealer and responsive unlike Malloy Ford. I understand that it gets busy but when somebody is trying to give your business money(especially because Ford reimburses you guys for the D Plan) then maybe you should help them out a little bit more and not just worry about the money right now only and worry about fostering superior relationships with all the customers contacting you guys. read more

My truck was demolished in a crash last week-- so, after emailing them for several days, I went today to see a Chevy HHR-- went to test drive it-- the transmission was blown, the brakes failed-- when I got back to the lot the lying SOB claimed it just happened on the lot. SO they listed a dangerously defective car, allowed it to be test driven and LIED about it. Do not give these lying gonifs your money. GO ELSEWHERE. gonif A thief, a crook. An untrustworthy person, particularly one who steals outright or over-charges for merchandise. (Hebrew & Yiddish: ganev, meaning thief) read more

Don't go here for service!!!! They will rob you, steal your money for repairs that you don't need, charge you multiple hours of labor for jobs that take less time. This is the perfect example of the worst dealership in the world. read more

I would not recommend patronizing this dealers service department. Over the last two years I have had a terrible experience three out of five times. Today was the last time I take anything to them. I scheduled an appointment at 7:30AM to have the oil changed. I called at 11:30 AM to check on progress. I was told that, "Several people were at the door waiting" when they opened so they took those vehicles in for service. What's the point of an appointment? I asked. I was told that an appointment was just a sort of place keeper, the other people were going to wait so they got preference. The worst part is I bought the vehicle from them, $65,000 I should've spent elsewhere. Never again. read more

Pushy, obnoxious and gives you the song and dance for what you're looking for. If I am spending money on a car, I DO NOT want to be pressured into buying something I don't even like. They act like your inconveniencing them because you don't want what they are pushing. RUDE! I would never buy a car from them, never recommend them and surprised they even get away with the behavior they exhibit. read more

I visited Malloy Ford for an estimate and to get some additional information on some problems I've been having with my focus. Service was top notch. Incredible staff throughout the building. I was immediately greeted by a smiling gentleman upon getting out of my car. He directed me to where I needed to go. Then met another polite gentleman who helped me get what I needed. Then James (I believe the owner or manager) went out of his way to come out to my car and help diagnose the problem. 5/5 stars, highly recommend. Thanks Malloy Ford of Charlottesville! read more

I wish I could give NEGATIVE STARS. Malloy Ford doesn't even deserve 1 star. This company is as dishonest as they get. They lied about what they would provide. They tried sending me home with a used truck that had a check engine light on and was filthy dirty. Then they called a few days later saying it was fixed. Against my better judgment I got the truck. Low and behold 1 week later the engine light was back on! The EGR needs to be replaced for $800. Malloy Ford is as bad and dishonest a company as they get STAY CLEAR! Malloy Ford, I hope you are reading this! I will make it a mission to tell every single person I know about your business practices!!!!! read more

Terrible people, lot of bullying, and very disrespectful, they will make unauthorized and unnecessary adjustments/fees to your charges, they will make excuses to make your warranties useless. YOU HAVE BEEN WARNED read more

If I could give this a giant ZERO I would. We purchased our Ford from this dealer before it was Malloy. Back when it was Battlefield, customer service was important. Now, they could care less. They just want your money. First, it's twice for an oil change and tire rotation than any other place in town. Secondly, they are rude and disorganized. Third, one rep looked like his shirt had been balled up on the floor before he put it on. Also, I was treated like a stupid female. Dude...I know how to change the oil in my car, I choose not to. I also am not some stupid, little girl/woman/lady who needs to be coddled. I don't know a mature, independent female who likes to be treated that way as it's insulting. I have a recall on my vehicle. I won't be bringing it here. I'll drive up to another dealership. I won't be back to this dealership...EVER. read more

Renee was amazing, friendly and very knowledgeable. She make buying a car hassle free and very easy! We love our new car and will be back to buy again from her! read more

Beware of price gouging and dishonest dealings! I ordered a new Ford Mach E online. A couple of minutes later a Malloy Ford of Charlottesville salesman called to inform me that the online orders were paused for the next few months, but that the dealership had a Mach E that was close to my online build and noted that the price was 52k. Great. He told me that the cashier was closed but that he would call me in the morning so I could leave a deposit before finalizing the purchase later in the week after I got back into town. The next morning, the salesman informed me that the manager had made a "market adjustment" but had not yet settle on a new price. Subsequently, he told me the price was now 57k, but that since we had already verbally agreed on a price, I could have it for 54.5k. This is no way to do business, IMO. Sorely disappointed. read more

I scheduled a one hour oil change, left 2 1/2 hrs later and had to travel 20 mikes back because they forgot to put all the parts back on the vehicle. No dealership gas fallen farther than this Ford dealer from the Battleford ownership read more

It's hard to give one star--but it's shocking to me that as of July 22, service advisors are waiting on customers without masks, without social distancing, without even plexiglass barriers. I left Malloy a few years ago because of questionable upselling and service, but had to return for a recall. I've been driving a half hour to another Ford dealer (a shame, since I can walk home from Malloy), but thought I'd try one last time. Never again. read more

Was it 1 crooked sales manager or a bait and switch?... you decide or just drive to Richmond Ford west and deal with unquestionable honesty. I sold a car to Malloy. I chose Malloy because of the gentleman that contacted me after I hit the cash offer on KBB (Shannon, you're the man... you should find a better company) was friendly, professional, and not pushy. I went in on a Thursday afternoon and spoke to the salesman Zac ( you did everything right as well thank you!) We did some negotiating after I was handed the printed purchase voucher (looks like check). I was happy with the final price and I asked him to write it on the voucher and he had me sign it. I told Zac that my wife was away on business (out of the country), and as soon as she was awake, I would contact her. If she was good with the deal, I'd be back in the morning. I returned the next morning with the signed voucher in hand. Zac was not available, so I introduced myself to the nearest salesman and gave him the voucher. [THIS IS WHERE IT GETS DIRTY] He took it and walked away. Minutes later, he returned with the message, " The sales manager says there is no way he is paying that much for the car." So I go talk to him, and he is talking to me like I'm a liar... He says to me, Zac is a salesman and has no authority to pay that much. There is no way that was agreed to, the car isn't worth that, etc. He asks, "Who authorized it." All this with a demeaning tone. I told him I'm the customer who received the message. How the hell am I to know who authorized it? I told him to get Zac on the phone and let me talk to him afterward. He spoke with Zac, and apparently, the other sales manager authorized the purchase price. So the arrogant axxhole says to me, "we are going to honor the purchase price, but I shouldn't." He then walks right up to me to explain why he shouldn't. Here is my analysis. He wanted to be the morning meeting hero by saving the dealership money at best. At worst, this was a planned bait and switch to see if I would bite on it. There were 10 other dealers that wanted to purchase the car from me, and I went with the one that treated me the best on the phone. Don't make my mistake. We also had a bad experience with trying to get transmission serviced on our expedition a year ago (rude on the phone and never calling back). We ended up going to Richmond Ford west and had a wonderful experience (3500 dollar service gladly spent to the right dealer). In closing... Malloy Ford will not get a cent from me, and I will share the experience with as many people as possible. My friend was at the dealer for the second part and witnessed the entire shady process. Shame on you, Malloy. If this is not a representation of your dealership, then you should give the rude older sales manager some training. According to some employees I talked to while waiting, this is his typical demeanor, " but he is very good at his job." I'm guessing his job is to maximize profit while ignoring professional ethics. read more

Ford was great. They got on top of everything and fixed it. Go to Ford Malloy. Thanks guys

Awful customer service and terrible service department. Don't trust these people with your car. I called after being stranded by my parents' 2017 Ford Fusion and being forced to have the car towed there, as it was the closest Ford dealership. I received mediocre service that day. They couldn't be bothered to have anyone on staff to assist with getting a loaner or rental under my parents' Ford protection plan, but you can bet they had salesman there! Every question I asked, they didn't know. I literally had to call a different Ford dealership to get answers. I was concerned after that, but I had hoped the service department would be fine. Things only went downhill from there. The car was starting in the parking lot, but wouldn't shift out of park. It would immediately go back to park when trying to shift to drive. There was an error message stating "shift system fault" or something to that effect. When I looked that up both online and in the manual, it said to contact a Ford service center. It appeared that something was going on with the transmission or shifting electronics from what I read. I called my preferred dealership (not Malloy) and they agreed that given the message, it was something that wouldn't be able to be fixed in the parking lot, thus the tow truck. Monday rolled around and Malloy looked at the car. They advised that it was a simple fix: a new battery! I expressed my frustration that a tow truck had to be called for something like that, since I could have jumped the car and avoided all this headache. I expressed my disbelief multiple times that a battery caused the "shift system fault" error. Paul at Malloy insisted that it's common and they see it all the time, and assured me multiple times that it was the issue. I did additional research and found that this can happen, but it's actually rare, not common as he had stated. There's normally something else going on for that error message to appear, but there is a possibility that the low voltage did cause it. Since Paul was so confident that the issue was fixed with a new battery, I took my dad to the dealership to pay and pick the car up. The VERY next day, the same exact thing happened. My parents received the "shift system fault" error. They immediately called me, as they are elderly and I handle a lot of their affairs for them. They also needed me to leave work to come pick them up, since the car was messing up yet again. I immediately called Malloy to inform them that they were incorrect about the battery and to express my frustration that I tried to tell them I didn't believe it was the battery before. Paul didn't even apologize. He said "bring the car back." He didn't care that it wasn't fixed the first time, even after I called to have a conversation with him about why I didn't believe it was the battery. He didn't care that this would involve another tow truck bill. He never even apologized until I told him how livid I was that he couldn't even say sorry for this. Paul also started being petty and spiteful by saying that he won't talk to me because the car isn't in my name. Seriously? What kind of top secret car info is he planning to give out? This was AFTER he called my mother who told him to call me!!! How outrageous is that? I was also transferred to David, who I believe is the service manager. I left a voicemail for him explaining the situation this morning and asked him to call me back asap. I waited all day, but he couldn't be bothered to call me back. I did not have the car towed again to this dealership after all this, and I don't suggest that anyone buy from or use this dealership for service. If you have to use a Ford dealership for anything, Madison Ford is your best bet. Madison Ford didn't even have the car, and they went above and beyond to answer all of my questions about the car itself (the error message), the protection plan, and the logistics of getting it towed. The difference in the way I was treated when asking the exact same questions at these two dealerships was night and day. Avoid Malloy at all costs. read more