We have been customers of Malone Heat & Air since moving to Signal Mountain 24 years ago and have nothing but praise for them. Call at night: they're available. Call on a weekend: same story. Last week a heat pump failed early Wednesday morning. The heat pump was installed 23 years ago. We've had the same Malone tech serving our units for over 20 years and if not for his attention that unit would likely have needed replacement years earlier. When Chris told us it was time for a new unit we had every confidence in his judgement, particularly when our research indicated most heat pumps have an expected lifespan of 15 years. We were provided an estimate for a replacement unit Wednesday afternoon and the unit was up and running Friday morning. Can't ask for better service than that. read more

I've had an extremely negative experience working with Malone Heat & Air over the past few months to the extent that I've resolved to find another HVAC company. I started having issues with my HVAC freezing up and failing to distribute air to my house in March, at which point a technician told me I simply needed to change my air filters. Months passed, and the problem got worse. I decided to call Malone Heat & Air because they had the serial numbers for my HVAC parts and I assumed they'd done good work before. About six weeks ago, they sent another technician, at which point my air conditioning barely functioned. This technician now told me one of the condensers needed to be replace and I, as a lay person, believed him. A week later another technician came to replace the condenser, though $700 down the drain later, the issue wasn't resolved. Another technician came out a week later to tell me that the issue was actually with my blower motor and that the frozen pipe on my HVAC unit, which had been a persistent issue, was a clear sign that there was a problem with the blower motor. When I asked why no one had picked this up over the course of months, he shrugged his shoulders and said he didn't know. Another week passed, by which point my air conditioning would only function for a few hours or so a day before crapping out. When a technician came to install the blower motor, he started working on it only to claim that the supplier sent the wrong blower motor and that they would send someone to the supplier to figure out what had gone wrong and to get a new blower motor. When I called the next week, they told me the part was on the way and would come in on either Tuesday or Wednesday. When I called on Wednesday, someone in the office told me the part was back ordered and they didn't know when it would come in, and the employee denied that anyone had told me the part was on its way and sarcastically asked if I wanted to cancel the part when I asked what they could do to try to fix the situation. Reluctantly, the employee assured me that the owner would call me the next morning, where I planned to ask why they had told me so many contradicting stories--How could the supplier have sent the wrong part if it was back ordered? How could it be "on the way" if the supplier hadn't had it in stock the whole time. That same employee called me the next morning to tell me he'd found a supplier on the west coast who could replace the part, then assured me that the owner would call me later in the morning to help remedy the situation, though the owner never called me, and it took another few days to finally do the repair, meaning it took Malone over five weeks to fix a simple component failure, leaving my house between 84 and 86 degrees for over a month. In short, Malone failed to diagnose a simple component failure multiple times, charged me for parts and repairs I didn't need, then yanked me around for weeks about how they couldn't get the right part in, only to miraculously find a solution when I insisted on talking to the owner and only for the owner to avoid talking to me about it. This is absolutely shameful behavior, and I can't think of a position or job I've held elsewhere where this kind of conduct with costumers is acceptable. read more

Great service, excellent technicians, and reasonable value. They cost the same as other companies, so the value is on par with the rest of our community. What stands out is their ability to take time to explain tech areas about the equipment operation and features. read more

This company is a straight up joke!! My heat stopped working in my home on Christmas Eve and when the temperatures dropped at night the house was freezing cold. Christmas Day, I contacted the company and they advised that they could send a technician out that same day for a fee of $75. I was fine with the $75 fee because it was the holiday and I wanted my family to be warm and comfortable. Later in the day, a guy named Pablo shows up to the house. We explained to him what was going on and he makes his way to the furnace that's located in the attic. He's literally in the attic for approximately 35-40 minutes. Several times I attempted to ask him if he was ok and if he had found any solution to the problem. He completely ignores me. I started thinking something was wrong with him. Finally, he makes his way down from the attic and proceeds to tell me that I need to replace the entire control board!!!! I'm like what!???? He then says that my furnace is signaling that there's a safety issue, however, he checked everything and he couldn't find a safety issue. THEREFORE I NEEDED TO REPLACE THE ENTIRE CONTROL BOARD BECAUSE THAT'S THE ONLY CONCLUSION THAT HE COULD COME UP WITH. He then says he would have to order the part and couldn't do so until Monday which was 3 days away. SMH. The Cost of the Control Board was $553. I declined. On this same date, I went ahead and put in a request for my warranty company to send a technician out to service my furnace. The only reason I called Malone Heat and Air is because I was looking for SAME DAY SERVICE and I knew the warranty company wouldn't contact me until the following week. The technician from the warranty company came to my residence on Wednesday, almost a week later. When the technician from my warranty company arrived to my home, he literally serviced the furnace for 15 minutes, got the heat back up and running and stated that I needed to replace my filters asap. He also stated that I would need to replace the HIGH LIMIT SWITCH which is less than a $20 part. read more

Is short. They came out multiple times to perform a repair and diagnosed the wrong solution. Charged money for what did not fix the issue. Then the manager came out and reviewed the issue and wanted over $1200 to make the repair. I decided to cut my losses and asked a friend for a reliable HVAC guy to get a second opinion. The new guy came out and reviewed what was done and quickly fixed my AC by correcting the miswiring of the thermostat that Malone did. They were in a out with my AC running on less than 30 minutes. This even with the extending laughing at when they did to fix it. We asked for our money back on the previous visit by Malone but only received excuses. Cannot recommend them and certainly if you use them and get a quote for major repair, get a second opinion. read more

Our heat exchanger went out the week of Thanksgiving. I purchased the unit from Malone and had their spring and fall service the entire time. They told me they would have to order the unit and would be a couple weeks. This was two years ago when we had extremely cold weather. I had to follow up multiple times and would get the usual "it hasn't shown up yet" response. When it arrived they sent two technicians to install it. While speaking with them when they had it apart neither tech had ever replaced one. It worked for a day then went out again and was told the same thing about ordering the part. Come Christmas week I called and they said "oh we were going to call you" they said they wouldn't be able to get out here for over a week. I said unacceptable, you will be here this week. they sent out their best tech who brought an extra exchanger in case he had to replace it. He came out and said it had been installed incorrectly and put the new one in himself. I told him what we had been through not having heat for a month and he said "I don't know why they told you they had to order the heat exchanger since the distribution center is right downtown". Before that, they wanted to charge me $700 to replace a return trunk line. It was about 10ft. long. I went to an HVAC supply house and bought the trunk line some adhesive and zip ties for under $100 and replaced it myself In about 30 minutes. Wrote a letter to the owner and never received a reply. Beware! read more

My home has 2 units. A few years ago I replaced the smaller upstairs unit with Malone. We were happy with them. This winter I used them again, after the rolling blackouts. I had a part go out on the larger unit. I used them again and would recommend them! read more

This should have been a 5-star review because Thomas did come as promised on a hot Sunday afternoon. However, I was charged $120 for the service call and then $126 for a capacitor that sells on Amazon and other places from $12 to $40, which I didn't know at the time. This is about a 1,000% markup. I feel I was taken advantage of because I was a 75-year-old woman suffering from the extreme heat. Reading other reviews, I can see that price gouging is a regular habit for Malone. Shame on you!!! read more

Pro: Excellent Service staff and great response and diagnosis. Con: They deceptively talk about the costs of 410A when it is not regulated and selling online for $10 a pound. They would like to charge $67.00 a pound for something I can get myself. If they want to charge more for labor, that would be great, but up charging deceptively is bad practice, bad customer service and simply wrong. read more

Please get a second opinion. You will still save money to pay for another vendor to come out. We were quote a price of $500+. We declined. Purchased the $35 fan called a electrician for $65. It took him less than 10 minutes to install and test it several times from the unit and app. read more

Malone is the best example of customer service for HVAC I have ever experienced. I have interacted with several members of their team and each was courteous, knowledgeable and professional at all times. Jimmy Malone has assembled a great team! I would recommend them to anyone. Jason was the last technician I worked with and he epitomizes the type of technician you want should you need one. He brings great credit to Malone and to himself in the way he does his job. Thanks! read more

Had used them in the past (they left my outside unit open so I had to fix that) and called last year because my AC was not cold. Took a day off work for them to come out and they never showed. Got a bill the next week that had been PAID! Turns out they went to my neighbor, that had nothing wrong with theirs, and charged them for the call and did nothing for them. Called them to let them know that they owed my neighbor a refund and they had the nerve to want to reschedule. I told them to call me when they refunded my neighbor their money....they never called back. Lost a day of pay for nothing but they made their money! read more

Response time is horrible. They tell you when you call that they will be out this morning and a tech will call when head our way. Time passes and no call. Call back and they say - oh it will probably be after 4. Meanwhile my air won't stop running, I have told my employer I will be late. Now I will be going in late and having to leave early. This is a repetitive issue, happens a couple times a year even though we are on the maintenance program. read more

I have used them for 13 years. I have the maintenance plan that I pay $145 a year for they have been out 2x year and then twice more to fix my problem the same day with no extra charge. The men are always very respectful and nice. Could not ask for better service. Love that I only get a 2 hour service window notice so I don't wait all day for someone to come by. Always come within that window. When I call they are very courteous and on the ball knowing that I need someone ASAP. read more

This is the worst con artist company in Chattanooga, TN. I was told that I needed an expensive repair, so I received a second opinion. The company told me that Malone didn't even open the unit to see what was wrong. The total repair was 100.00 dollars, Malone wanted over 700 dollars. But, the technician 100 percent lied - told me that my unit was melted and disintegrated, and could "re-wire" it because the unit was not sold any longer. When the second opinion showed me what Malone had said was melted and disintegrated, it was not. NOT AT ALL. Just broken. My second opinion had the part THE NEXT DAY. And, told me that if I had went with the "re-wire" I would've thrown my money in the garbage because it does not work. Malone was setting me up to buy a brand new unit. I am like most everyone else in Chattanooga. I have a family that depends on me to take care of them. Malone was going to outright steal thousands from my family. Right before Christmas. DO NOT LET THEM RIP YOU OFF. read more

I have two service contracts with Malone and am impressed with every technician they have sent for over ten years. They have all been smart and professional, and able to explain clearly anything I don't understand. When service is required they do the job right, and they are quick to schedule and service. Receiving highly skilled work helps take the bite out of paying for HVAC repair! read more

I am very satisfied with the new unit replacement. The staff has been professional and the quality of work has been very good as well. My latest encounter was for the systems first maintenance. The service person was respectful and did a thorough inspection. read more

They installed our new unit and a condensate line was improperly installed and water backed up and overflowed from 2nd floor through bath below into laundry room in basement. Said that would fix, not much, drywall and paint but won't return calls and haven't initiated foxing. Terrible service. read more

Great Service ! On-time & resolved the issue with an A/C Leak.

Came out to give an estimate on a new package unit replacement. Didn't ask many questions, and never got back to me with an estimate! I guess business is so good they don't need mine! read more

Called Malone's answering service late on a Saturday night when we noticed 1 of our A/C units was no longer cooling. Tech called back that night to confirm that they would be by on Sunday, at a standard (non-emergency) rate, which was a pleasant surprise. When he arrived, I told the tech that I observed the fan on the outside condenser unit turning off and on intermittently. He spent about 15 minutes at the unit testing the fan, condenser, and capacitor. He said that all tested fine but he noticed some oil on the side of the fan motor. His recommendation was to replace the motor. He charged me $67 for the service call & told he that the office would call me Monday with a quote. The quote came back at $538.02. After receiving the quote on Monday, I called another HVAC company for a second opinion. They said they would come out and re-test everything. If the fan motor really needed replacing, their cost was $350 including labor, parts and service call. When the second tech tested everything again, he said it all looked fine. Also, there was no evidence of the "large amount of oil" on the side of the motor like the Malone tech had indicated. He went inside to look at the air handler unit; something that the Malone tech did not do. He found water at the base of the unit in the drip pan. The water had tripped the shut-off switch which was the real reason the fan was working intermittently on the condenser unit outside. He vacuumed up the water, unclogged the line, and the unit came back to life. He retested everything outside again and it all checked out fine. A couple hours of labor is all that second tech charged me. If I wouldn't have called another company for a second opinion, I would have spent over $500 to have a fan motor replaced; and that would not have fixed the issue. While the intention may not have been to rip us off, the fact that the tech was so quick to diagnose the problem is concerning. I have no intention on using Malone in the future. read more