I have been using this cleaning company for years to help me with my very cluttered, messy single…read moremom apartment. The team is always so kind, helpful, accommodating and does such a thorough, beautiful job! I have not found cleaners that would make my place sparkle so well with such great attention to detail. They provided me calm and support in the chaos of a busy life. After I had to move across the country for a job, my elder mother had a fall, she had to be taken to the hospital by emergency services and was there for weeks. Being across the country and needing help I knew I could trust Shanna, Mariana and the team. But I didn't know that they would treat me like family, and give so much love and care to my moms place while she was away. I didn't know what they would find but I knew the apartment was in bad shape. Shanna and Mariana did such an excellent job, communicating the situation, working through the logistics and giving such care with every detail so her place would feel like home again, I really don't have words to describe how grateful I am to them when I felt so helpless and emotional. It was beyond knowing I could trust them, it was truly like have the support of family. Thank you all so much! I wish there was more I could do to show my gratitude.

I reached out to this company through Yelp for a project quote and specifically explained that I…read morehave fragrance sensitivities and needed to confirm accommodations before booking. Initially, communication was responsive. I was told what services were included and that the day I wanted was completely open. However, when I mentioned I needed to call back before confirming, I was suddenly told availability might not remain open, which felt somewhat high pressured. When I called back, I was informed I needed to sign a waiver related to my sensitivities. I completed the waiver promptly, but I never received clear follow-up confirmation to finalize the booking. I followed up later that same day and again over the next two days by phone, but received no response or update. I completely understand if a company decides they can't accommodate a request, but losing communication with a potential customer after having them complete paperwork felt unprofessional. A simple "we're unable to move forward" would have been appreciated. Their pricing was also on the higher end compared to other companies I contacted. I ultimately hired another cleaner who had excellent communication, respected my fragrance sensitivities, and did impeccable work. Sharing this so others, especially people with fragrance sensitivities or accommodation needs, know that communication may be inconsistent.

Eva came today for the first time and I am so impressed. I do clean my place, but she took it to a…read morewhole different level of cleanliness. I live with a disability that makes deep cleaning very challenging, and her help means a lot to me. She is truly an expert in the art of cleaning. She moved everything and scrubbed every nook and cranny. The attention to detail was incredible, and my place feels better than it has in a long time. I am very grateful for her help and highly recommend her.

There isn't a clear pricing policy. The price initially offered to me was very expensive ($75/hr…read morefor 1 cleaner) compared to other cleaning services ($40/hr). When I pointed this out, the price decreased to $50/hr, which is a rate that I would've been happy to pay. However, I didn't feel that I could trust my home to a business exercising this type of strategy.

Dude just look at my photos. I am so, so, so happy…read more I'm not sure what level of service is normal since this is my first time using a cleaning service, but I wouldn't hesitate to recommend these folks to anyone. My place was decently clean/livable but disorganized, so I didn't know what to expect, but I certainly didn't expect such an amazing level of detail.

This review is a year late, but I will say the stars are for Erica who was my point of contact and…read morewas very responsive and accommodating. However, the cleaning itself was nothing special. I booked a deep cleaning for my home, but it seemed more like a regular cleaning. Baseboards, blinds, light fixtures and the stairs were not cleaned. It was also hard to communicate my needs with the cleaner as she did not speak any english. If it were a regular cleaning I'd give a better review, but because I paid for a deep cleaning I expected more. I probably wouldn't book this service again.

I've been traveling a lot even tho I had a car accident in November where someone hit my car while…read moreI was at a stop. By back and hip have been in on and off pain. I have guest coming tomorrow and I just didn't want to risk hurting myself more while I'm feeling okay. Maidly got back to me quickly with my request. What I needed to be cleaned was small and important to me. I especially liked wanted my bathroom deep cleaned and all the floors as well. They did an excellent job!! I'm walking around barefoot and not feeling any thing below my feet. The staff were quick and efficient and I found the price was also just right. I look forward to having them return after my next upcoming trip! Check'em out, you will be happy!!

I scheduled a deep clean, with carpet clean (steam clean). I was quoted $400 for the deep clean and…read more$450 for the carpets for an approx 1,500sq/ft home. They arrived on time, and overall the house was clean upon completion. The carpets were cleaned with a potent cleaner that myself and my dogs are having difficulty (so not just a steam clean). Upon checking house cameras everyone wore sneakers and work boots within the home (we are a no shoe household). They were seen standing on top of the white couch in work boots. The carpet cleaners turned the cameras to face the wall so they were not visible (upon talking with maidly, they said this had to be done bc they didn't want to get the camera wet when cleaning the floor. It does not make sense, bc the camera (and Google home device next to it that was not touched) was not moved, but turned around from behind to face the wall. They also did not clean the carpet in one of the bedrooms. Bad experience, my house smells like the bathroom at a gas station, not trust worthy, attempts to gas light in response to bringing this to their attention. Find another company that is respectful of your home, devices, and honest. The door of my house was left unlocked and one was left cracked open after they left.

Teresa and Maite did an excellent job! They were so thorough and the entire house looks great…read more Rates are reasonable and good communication/coordination. Highly recommend Lotus Cleaning Services!

I had a great experience with Lotus Cleaning Services and will absolutely be using them again. They…read morewere quick to provide a quote, super responsive throughout the entire process, and very easy to communicate with. Before the cleaning, they took the time to talk through my problem areas and made sure everything was clearly understood. The cleaners themselves were fast, incredibly thorough, and did an excellent job overall. The space looked noticeably better when they were done, and nothing felt rushed or overlooked. If you're looking for a reliable, professional cleaning service that actually listens and delivers, I highly recommend Lotus Cleaning Services.

I had a standard cleaning done with baseboards added…read more The cleaning itself was 4 stars. There were a couple areas left untouched (entryway table and above the fridge) and a broken candlestick. I understand mistakes happen, but it was not reported, just propped up to hide that it was broken. I reported the issue and a service rep got back to me and ending up giving me a small refund of $40. Despite these issues, I was still planning to give them another try. Fast forwards several weeks, I received a text message about a promo and decided to move forward with booking, with a willingness to commit to several cleanings with this company. I was told that I had been scheduled and confirmed, only for 10 min later to receive another message stating "After reviewing availability and internal guidelines, we're not able to move forward with this promotion." I asked if this was because of my feedback from my initial appointment and received no response. I then decided to try calling and it was at the time I realized that I was blocked. I find this very weird and unprofessional, and thusly would not recommend their services.

I'm so grateful that I found Berry Clean. Truly a professional business from top to bottom. Pricing…read morevery reasonable for the quality of work. If a job is worth doing right, it's worth doing well. Thank you, Berry Clean!!

My family has relied on the Spectacular Housekeeping team for over four years now and they…read moreconsistently deliver high-value. I also recently used their window cleaning service and it was super helpful. Highly recommended.

They were able to work with 24hr notice- but missed some key dirty spots during a move-out and…read moredidn't mention they left in such a manner, especially considering how long they took. Communication could have also been better.

We asked Bay Area Commercial Cleaning Pros to provide a one-time deep cleaning for our home. They…read morewere super communicative, provided a clear checklist of what the scope of work would entail, and gave us a clear methodology on how their rates would be calculated. Once we finalized all the details, they were somehow able to slot us in for the next morning - amazing. The cleaning team arrived on time and all were friendly and professional from the start. The deep clean took about 3 hours, and the results were top notch. Based on all the nooks and crannies they reached, it was clear that they had gone above and beyond to do a thorough job throughout the home. We were so pleased with the results, and we will definitely be reaching out to them for future needs!

I needed a quick, regular clean and they did not disappoint - in a timely manner as well!read more

Excellent cleaning service. They went above and beyond and they used eco friendly products so the…read morehome didn't smell like chemical after they left. They were so very detail oriented! We are happy :)

The did a great job cleaning my daughter's wedding dress even though it was stained. Great work on…read moreeverything I have ever had cleaned there.

Vilma and her team always do a great job with our home. She has great communication regarding…read morescheduling, and they are always on time. I really appreciate that they use child and pet-safe cleaning solutions, as I have two little kids and two dogs. She and her team are also very nice and cordial with my family. We have a 1300 sq ft home, and they typically come every two weeks. We have been really happy with their work and they have very reasonable pricing. I highly recommend them to anyone looking for a regular cleaner.

We had looked around and Vilma offered a free consultation to see our house. It was an average…read moreprice compared to the few cleaning services that we interviewed for the San Leandro/Oakland area. We loved that she was very detail-oriented and walked us through her process. We did a deep clean this past Friday and her team of 3 people had hit 95% of the house (that says a lot for all the nooks and crannies!) We definitely plan to have her come back in a few weeks! Her team brings all their supplies and were very courteous and polite. Vilma is such a sweet lady and communicates well via text.