Thomas was very professional and gave us some helpful info on a couple of their more natural mattress/less toxic materials, and the different level of firmness. He have us plenty of time to test out a few and was not pushy at ll which we LOVE. read more

Sales calls answered immediately. Customer concerns? Crickets!! Let me start with this, I called Mancini's sleep world during this ordeal, twice and emailed three times. I was connected almost immediately when it had anything to do with a potential sale. The moment I called to address a concern, crickets. This tells you everything you need to know about where their priorities actually lie, and it also makes me genuinely question how authentic their current reviews are. Here's what happened. I visited their Sand City, California location on July 9, 2026. No greeting when I walked in. After browsing independently for nearly 10 minutes, you know, the thing you're supposed to do in a mattress store, I reclined on a display mattress and was abruptly told by an associate "hey, you can't be on there ". No explanation. No apology. When I asked for clarification, I got "just not that one". And when I followed up, he turned to me an elevated and aggressive tone and asked, "are you OK?" A question that had nothing to do with customer service and everything to do with intimidation. I exited the store shocked by what had just happened but returned 2 minutes later to demand to speak with Director or above. I ended up texting the store manager the same day. Read receipt confirmed. Did not address the issue as I asked. I also sent a formal written complaint on the same day to corporate customer service. No response. I followed up again on July 17 to emails directly from their website. No response. I called corporate on July 31 and was connected immediately, because again, it rang like a sales call. I was provided a new email contact and told someone would reach out. That was weeks ago. Still nothing. So here we are. If Yelp allowed it, this would be a a -5 star. I'm not easily rattled, and I don't write reviews out of emotion. I write them after I've done everything right and been ignored at every turn. This company had multiple opportunities to acknowledge a legitimate concern and chose silence every single time. That's not an oversight. That's a choice. Shop elsewhere. When I shared my experience with a friend I was told of a similar experience she had at that location. I am not writing about it because I myself was not witness to this however encourage anyone and everyone who has had a bad experience to post it on Yelp as customers should be aware of what occurs there and maybe then management will take customer concerns seriously and conduct their own internal investigation of these matters. read more

The Manager on duty hooked us up with a great mattress. Floor model and delivery the next day. Amazing service read more

Mancini's Sleepworld - Monterey - Everything is beginning to come together! - Furniture Stores Near Me - Sand City, California

AMAZING! We thought we were going to be mattress shopping all afternoon, but it was a one-stop-shop thanks to Thomas. He was friendly and personable, worked within our criteria, allowed us to take our time and make a decision that was best for us, and went out of his way to accommodate us and personalize our experience from start to finish. The store was fine, but it's Thomas we'd come back for. read more

Thomas helped me troubleshoot an issue I was having with my remote. He suggested several options and offered to put in a service call if the troubleshooting suggestions hadn't worked. So considerate and helpful! Highly recommend Thomas and this store for your sleep needs! read more

Many Thanks to Thomas Bush for your Exceptional Customer Service. We love our new Airloom Organic Bed, Perfect, and Love that we have 3 months return, if we were not happy - but we are Very Happy with our new bed! It was pleasure working with Thomas to resolve our problems with another brand new off gasing bed that was making me sick, from elsewhere. I highly recommend Mancini's Sleepworld and Thomas Bush. One could not ask for more. read more

Expensive but my back is thanking my bank. Service was exceptional. Lots to choose from but the more you spend, the more is comfortable

Very helpful with all the modern options available from spring to foam. Feeling comfortable with our selection and quick transaction to get our new purchase taken care of by Jake at the Sand City store. read more

I can't say enough good things about Mancini's, their selection, and their sales representative, Thomas. I wish everyone working in the customer service industry were as friendly, knowledgeable and attentive as our Mancini's sales representative. He made our experience effortless. We had intended to look at Macy's and Sleep Number, but after Thomas helped us find just the right mattress, there was no need to look elsewhere. Thank you, Thomas! read more

When it finally came time to purchase the mattress for our new home bed we turned to Mancini Sleepworld in Seaside. Trying to find the right mattress balance between firm and soft was a real difficulty. Michael worked with us patiently and shared all the details about the different mattresses. After multiple store visits and attempts to decide on the right one we got it. Mattress selection in the store was big, quality was great and prices were very reasonable. We are very happy with our new mattress and were very impressed and appreciative for all the effort Michael put into our mattress buying experience, Highly recommend this store. read more

We were a decade overdue for a new mattress and stopped in on our way home from a road trip. It was near closing time but Michael greeted us warmly and helped us find the mattress we were looking for. He answered all of our Questions in depth and the whole experience was smooth informative and even entertaining. As it turns out we picked the wrong mattress for our needs. Michael made the entire exchange process effortless and now we are sleeping better than ever! I highly recommend in Mancini in Monterey. Go see Michael he will set you up and you will ask yourself why you waited so long like we did. read more

We recently visited several Mattress Stores to inquire about adjustable bed frames and mattresses. Several weeks later we decided that our best experience was with Thomas Bush at Mancini's Sleep World. Thomas helped us to narrow down what firmness in a mattress was the best option. He explained how different bed frames function and was most patient with us during the entire process. So, after exploring other options and doing more research, it was no question in our minds whom we would trust. Unfortunately , when we came in to make the actual purchase, Thomas was off. He was the actual reason we decided on this store. We appreciated his patience, no-pressure attitude, his knowledge of the product , his professionalism, and his integrity. His colleague Michael ended up finalizing the sale and I trust that Thomas will receive what is due him. Ute B. read more

We're giving this store our highest rating. While it certainly has an excellent selection of beds, it's the sales representatives, Jake and Thomas, who make it a true standout. From the moment we walked in it was clear that they were there to answer our questions rather than try to sell us a bed. They understood that this was a major buying decision that warranted a thoughtful, no pressure approach in order to reach the decision that would be best for us. Their approach engendered a sense of trust that gave us confidence that we were making the right choice. We can honestly say that it was a genuine pleasure to deal with them. read more

I was floored by the exceptional customer support I received at Mancini's Sleepworld in Sand City: I needed a replacement cord for my lift recliner, and that's not a big sales item. Jake did the research and got me the part, and Thomas showed me how to install it. Awesome sales staff at Mancini's! Thank you Jake and Thomas! I'll definitely keep this store in mind for my next bed and mattress purchase. read more

Michael helped me compare the mattresses to replace my old one... he was knowledgeable and personable. I felt comfortable and in good hands.

We purchased quite a few beds here and we are awaiting delivery. So far everybody has been great. We tried three other sleep stories before choosing Mancini. The manager here is awesome. read more

Michael, the store manager, was very helpful. He knew exactly what I was looking for, let me try whatever I was interested in, and was able to find me ways to save (always a plus!). He was also able to arrange an extra pick up for a second old mattress set I was needing to get rid of after my move. I'm so grateful for the above and beyond wonderful customer service! read more

We came in about two months ago and Thomas helped us out. We came back for the Memorial Day sale and got a great deal. Great customer service! read more

I was looking for a new mattress with an adjustable frame. Store nicely set up and sales person very professional!

Great customer support!! Michael helped us get a really nice beauty rest mattress, he was very knowledgeable on all products in the store and made us feel comfortable about our purchases! We will definitely be back, thank you!! read more

Came into Mancini's feeling anxious and lost. Micheal was luckily there to answer all of my questions and concerns. The only question I had leaving the store was why doesn't everyone buy a new mattress? Their financing plans made this purchase so much more easier on my wallet. Now I get to finally sleep on a mattress that I know will last and will always let me wake up feeling rested. Thank you Micheal. I recommend this specific store and seller to everyone. read more

My husband and I were looking for new mattresses because of Back pain and were so lucky to find Mancini's. Dave and Michael were very knowledgeable about mattresses and they knew their products very well. After learning our needs, they recommended a couple of products and we were so happy to finally found the ideal mattresses we need. read more

Amazing customer service, we were able to get a mattress as soon as possible. Michael was super helpful, provided us with multiple options and helped us find exactly what we were looking for. 10/10// read more

Excellent customer service!! We came in for a mattress for our guest room and we got a killer deal on a queen mattress and pad. They matched the price for the pad we found online AND they beat the price for the mattress online. Also came with free delivery! The service members were so helpful and accommodating but not at all pushy like most sales people. Would recommend this place to anyone!! read more

Best bed buying experience!! I had been shopping around and hadn't found the bed I was looking for and I always felt rushed by the sales people I was dealing with. BOOM.. enter David at Mancini's! I was welcomed, not bombarded. We walked the floor and he asked what I was looking for. David gave me the good, better best options of different types of beds- things like pillow top vs. not or adjustable base vs. regular bed frame. The ease of the process made buying a bed that day so seamless. Delivery was within 2-3 days (I got to pick my delivery date) and since I purchased my bed, both my mother and nephew have gone and purchased beds for themselves. If you're looking for a bed plus a great buying experience.... SHOP HERE and ask for David! read more

We just moved to town and needed to get a bed frame to set up our bed but has trouble finding one because it was a Sunday evening. Fortunately we saw Mancini's Sleepworld which just opened two days earlier. The salesman Dave as so helpful and helped us find the right frame within minutes. He was very professional and had great personal customer service! We were so thankful to stumble upon this great place! I highly recommend stopping by Sleepworld for all of your bedding needs! read more

We knew which bed we wanted and that there are 3 mattress stores in the area, but wanted to check out Mancini first. We found a huge showroom with many options and very helpful staff. Dave Sanfilipo was great with advice and assistance. He made purchasing a bed seamless and stress free. The de!ivery and set up was also perfect. We had chosen a box spring that turned out to be too tall and Dave arranged a swap out for the very next day after we realized our feet were a foot off the floor. The swap was also a quick and painless endeavor. We HIGHLY recommend you go to Man in is if you need a bed. We had a great experience, made a great purchase and ....we are sleeping like babies! read more

Excellent customer service at this place. Dave will go above and beyond to help you find a mattress that fits your comfort and financial needs without pushing you into anything. Highly reccomend. read more

Want GREAT SERVICE ? Ask for DAVID at the new Mancini's Sleepworld in Monterey, actually in Sand City, CA. in the Edgewater Shopping Center. I needed a new mattress. Since I am very short, quite overweight and have mobility problems. I needed customized service. I could not walk around. All mattresses had to be brought to me. David came up to me and was Exceptional at answering all my questions and dealing with my limitations. He MOVED mattresses around onto various adjustable bases which had zero gravity and other sleep enhancing features. He spent over an hour with me and what CINCHED my DECISION to purchase from Mancini's were the following - a 4 MONTH TRIAL PERIOD in which to try it out with NO RESTOCKING FEES, and the great deals David offered. I could try a mattress, send it back and try another for another 4 months, if needed. I had just left another nearby mattress company which had hefty restocking fees which depended on the price of the purchase. I HIGHLY RECOMMEND MANBCINI's SLEEPWORLD. YOU WON"T BE DISAPPOINTED! Don't forget to ask for David. Tell him GIGI sent you. read more

Excellent customer service and high quality beds, frames, furniture. Mike and Nina were so helpful with exceptional customer service. Definitely recommend and will be back! read more