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    Mum's Place

    4.5 (55 reviews)
    Closed 10:00 am - 5:30 pm

    Mum's Place Photos

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    Reviews With Photos

    The Regatta in action

    Found the perfect gift for my daughters wedding. Unique, timeless and perfect for the couple as they met sailing for the naval academy. Thank you. I just loved walking through the store. I'll be back soon.

    The Robin Bruce Bristol sofa

    We've been buying furniture from Mugo for the past 12-13 yrs and consider him a friend, in fact 90% of the furniture in both my homes I bought from him. He's always fair and he and his staff will go out of their way to make sure you get what you want. Everyone has an off day, but I think there's more to the negative reviews than we know ;), be interesting to hear both sides???

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    2 months ago

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    4 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - Mum's Place

    Review Highlights - Mum's Place

    Thank You Mugo and Marilyn - For Your Exceptional Customer Service, And your Kindness, we Really Appreciated!!

    Mentioned in 17 reviews

    Read more highlights

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    Mancini's Sleepworld - Monterey

    Mancini's Sleepworld - Monterey

    4.9(29 reviews)
    4.2 mi

    AMAZING! We thought we were going to be mattress shopping all afternoon, but it was a one-stop-shop…read morethanks to Thomas. He was friendly and personable, worked within our criteria, allowed us to take our time and make a decision that was best for us, and went out of his way to accommodate us and personalize our experience from start to finish. The store was fine, but it's Thomas we'd come back for.

    Sales calls answered immediately. Customer concerns? Crickets!!…read more Let me start with this, I called Mancini's sleep world during this ordeal, twice and emailed three times. I was connected almost immediately when it had anything to do with a potential sale. The moment I called to address a concern, crickets. This tells you everything you need to know about where their priorities actually lie, and it also makes me genuinely question how authentic their current reviews are. Here's what happened. I visited their Sand City, California location on July 9, 2026. No greeting when I walked in. After browsing independently for nearly 10 minutes, you know, the thing you're supposed to do in a mattress store, I reclined on a display mattress and was abruptly told by an associate "hey, you can't be on there ". No explanation. No apology. When I asked for clarification, I got "just not that one". And when I followed up, he turned to me an elevated and aggressive tone and asked, "are you OK?" A question that had nothing to do with customer service and everything to do with intimidation. I exited the store shocked by what had just happened but returned 2 minutes later to demand to speak with Director or above. I ended up texting the store manager the same day. Read receipt confirmed. Did not address the issue as I asked. I also sent a formal written complaint on the same day to corporate customer service. No response. I followed up again on July 17 to emails directly from their website. No response. I called corporate on July 31 and was connected immediately, because again, it rang like a sales call. I was provided a new email contact and told someone would reach out. That was weeks ago. Still nothing. So here we are. If Yelp allowed it, this would be a a -5 star. I'm not easily rattled, and I don't write reviews out of emotion. I write them after I've done everything right and been ignored at every turn. This company had multiple opportunities to acknowledge a legitimate concern and chose silence every single time. That's not an oversight. That's a choice. Shop elsewhere. When I shared my experience with a friend I was told of a similar experience she had at that location. I am not writing about it because I myself was not witness to this however encourage anyone and everyone who has had a bad experience to post it on Yelp as customers should be aware of what occurs there and maybe then management will take customer concerns seriously and conduct their own internal investigation of these matters.

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    Mancini's Sleepworld - Monterey
    Mancini's Sleepworld - Monterey
    Mancini's Sleepworld - Monterey

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    Mattress Firm Sand City

    Mattress Firm Sand City

    4.0(72 reviews)
    4.0 mi
    $$

    Miguel was an expert at helping me find the right mattress. Their price match guarantee is…read morereassuring too.

    Absolutely disgusting experience from start to finish…read more My client is an 80+ year-old woman with advanced dementia who was sold a nearly $6,000 mattress. The second we tried to correct the situation and initiate a return, the games started. Endless runaround, nobody calls back, corporate customer service doesn't exist. Every single person points you somewhere else and suddenly nobody has the authority to help. What really crossed the line was the way the delivery team treated my client directly. She is visibly cognitively impaired and confused, and instead of showing patience or compassion, they were rude and dismissive to her face. Watching grown adults speak that way to a vulnerable elder was honestly appalling. I eventually had to go into the store in person because they refused to handle anything over the phone. The employee "helping" me told me his title was "manager" but refused to give an actual title, a business card, or provide supervisor information when asked. Then the entire interaction became bizarrely focused on another employee named Alvin, who sold the mattress in the first place. Instead of helping resolve the issue, this man became completely fixated on whether Alvin had told me he was a manager or not. He repeatedly implied I was lying, told me he "doesn't like when people tell different stories," and spent more time interrogating me about internal employee drama than helping an elderly woman with dementia who never should have been sold this mattress to begin with. I was also repeatedly told to "relax" and not to "rush him." The whole experience felt intentionally exhausting and obstructive, like the goal was simply to wear us down until we gave up. I work professionally with seniors and families navigating dementia. People are already overwhelmed enough dealing with medical issues, caregiving, finances, and decline. Watching a company happily take thousands of dollars from a cognitively impaired elder and then turn the return process into a hostile, chaotic mess is shameful. Take your money elsewhere. Monterey doesn't need businesses operating like this.

    Photos
    Mattress Firm Sand City
    Mattress Firm Sand City
    Mattress Firm Sand City

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    Mum's Place - furniture - Updated August 2026

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