Absolute waste of time. The employees are not trained well and give you wrong pricing. Manager is a…read morelittle rude Latina with an entitled attitude Never go there

I love this airport car rental location. Not sure why Yelp raters are so cruel. Super easy to get…read moreto. You just walk across the airport from baggage claim or take the elevator from arrivals on 3rd. No shuttles to take, no wait, no hassle. No wasted time. Unlike most Nationals, you need to check in with the staff to pick out a car and you don't get to choose within your status. They will tell you what they have available. Most likely this is due to the lack of space... But it's not a big deal bc it's a small and efficient airport (John Wayne SNA airport) so there's really no wait. Cars were very clean and the parking lot is the most organized and efficient I have ever seen in a parking lot for rental cars. There are numbered spots for cars so you find the exact car you have. And there are pedestrian walkway strips colored yellow to keep people safe and to let drivers know where they shouldn't drive.

Had a decent rental experience…read more They suggested the VW Atlas 7-seater SUV versus the Dodge Durango, and it was a good idea. Price was reasonable (about $260 all inclusive for 3 days) and service friendly. Since this is a congested suburban area, getting gas and finding the rental car return facility is not intuitive. Pro-tip: - Get gas on Bristol, where Irvine turns into Campus Drive. - Then drive north on Campus, staying left to get into John Wayne airport. - Drive slowly and look for rental car return signs. - The Alamo return is a long way inside the underground rental car facility, so drive slowly and carefully as you follow the signs. Have fun!

I find them to be quick, straightforward, and my charges never exceed my estimate unless I take an…read moreexpress lane by mistake. Then it's a hefty house fee on top of standard toll. The house fee was over double the price of the toll. That sucks. But otherwise if you can avoid accidentally taking an express lane on freeway then you should pay what they estimate.

I spoke to Madeline on the phone. She was extremely helpful and went above and beyond.read more

Extremely Disappointed with Enterprise Rental Car…read more I am beyond frustrated with my experience with Enterprise. My vehicle has been in the body shop for three days, and despite having an insurance claim that was opened on July 7 and a rental reservation made for a vehicle comparable to the one I drive, I still do not have a rental car. I drive a Toyota Highlander, yet the only vehicles Enterprise has repeatedly offered me are a Nissan Altima or Honda Sonata. Those are not comparable to my SUV and do not meet my transportation needs. What is even more disappointing is that I have spent hours calling branch after branch--at least 10 different Enterprise locations--and every single one tells me they are booked and have nothing available. How is it possible that every location has no comparable vehicles when my rental should have been planned well in advance? Customer service has been just as disappointing. I've called to explain my situation, asked for help, and requested callbacks, but no one has followed through. After being without a car for three days, I expected better communication, more urgency, and at least some effort to find a solution. I understand that inventory can be limited, but leaving customers stranded while offering no meaningful assistance is unacceptable. A reservation should mean something, especially when it's tied to an insurance claim. I hope Enterprise takes a closer look at how situations like this are handled because this experience has been incredibly stressful and has fallen far short of the level of service I expected. Note: Since I couldn't find a Yelp page for Enterprise's corporate headquarters, I chose this location to post my review. This review is not about this specific branch or its employees. My experience reflects my interactions with Enterprise as a company after calling approximately 10 different locations, speaking with customer service, and contacting corporate headquarters twice to file complaints.

I had a great experience with SIXT at John Wayne Airport and would especially like to thank the…read moremanager, Vincent. We came in with an issue that we had previously been unable to resolve through customer service or at another SIXT location. Vincent took the time to understand the situation and was able to resolve it for us. He also gave us genuinely helpful recommendations when choosing the right vehicle. He was professional, attentive, and extremely customer-focused throughout the entire process. We were very happy with the car and, more importantly, with the way everything was handled. Thanks to Vincent, what could have been a frustrating experience turned into a very positive one and left us with a great impression of SIXT overall. We will definitely choose SIXT again in the future. Thank you, Vincent, for the excellent service!

We typically rent from Hertz or Enterprise, but neither was able to provide a seven-passenger…read morevehicle the last time we needed one, so we decided to give this company a try. I'm so glad we did. The rate was excellent, the vehicle was excellent, and the service was outstanding. Honestly, I couldn't tell any difference between this company and the larger, more recognizable brands. We will absolutely be renting from them again. A special shout-out to Richard T. at John Wayne Airport. He couldn't have been more helpful when we returned the vehicle and is a perfect example of the professionalism of this company's staff. Thank you for the great vehicle and the exceptional service. We'll definitely be returning customers.

FastBreak pickup is ridiculous here. Proceed to the garage where you have to wait in a long line…read morewith other customers who do not have FastBreak. The person in line ahead of me told me she had already been in line for 50 minutes. Other airport locations have separate lines for FastBreak customers, or have the keys ready, hanging on a board that is labeled with customer names.

When I was making a reservation, I had a choice between Budget or Enterprise. I had to think twice…read morebefore choosing Budget. Why? Bad experience in the past. While I was in Honolulu, I chose Budget by mistake. I ended up getting a sedan that had 80,000 miles on it with bad suspension. I was driving a boat on H-1, huge boat at it. After that delightful experience, I think twice. Here I am. Cali, high gas price, why don't I get a Tesla. Awesome idea but followed with lot of regrets. Got the Tesla. 1. Dirty car. Yes, sticky residue here and there. Looks like just vacuumed bit nothing was wiped. 2. Service due on lot of the required service. Yes, the dashboard said lot of the things hasn't been looked at. 3. Squeaky brakes or faulty with regenerative braking system. Wow. It was a noisy car. 4. No charge adapter. There was no adp adapter and I couldn't charge it at non Tesla station. What a hassle. At the end, I was able to charge at the Tesla Super Charge Station but waisted so much time trying to resolve it. Tesla and Budget had easy convenient billing. Didn't habe to download any apps. Reminder: think trice before selecting Budget.

We prepaid in advance for a minivan and ended up getting a minivan when we picked up the vehicle on…read morepick up day. Hooray! They didn't try to give us a different vehicle. Price was reasonable at $83 per day (after taxes and fees). Car was clean and roomy for our roadtrip during thanksgiving 2025.

I booked my reservation over a month in advance, only to wait in line for more than 30 minutes…read morebefore being told they had run out of cars. I was traveling with a small child and a lot of luggage, standing in an underground car rental facility with no place to sit or wait. The only assistance the staff offered was that they might get more cars in a few hours. There was no real support, no solution, and not even an apology. The experience turned what should have been a fun three-day Disneyland vacation into a chaotic and stressful ordeal from the very beginning. To make matters worse, I wrote to Dollar's corporate office after I returned home. It has now been over a month, and I have received no response. It's shameful how Dollar Car Rental treats its customers. I will never rent from them again and would not recommend them to anyone.

Had to add a driver because the individual offices are closed on Sundays . Easy in and easy out…read more Employees were helpful since we didn't know where to park and not picking up a car since we already had one . I noticed it costs a bit more to rent from here though compared to the individual offices but I'm sure it's for the convenience of having right there after arriving from your flight .

This was an extremely frustrating experience. I tried calling this Hertz location multiple times to…read moreget basic information about renting a car and checking availability, but I could not get anyone at the local branch to answer. Each time I tried to speak with someone directly, the call either went unanswered or felt like it was being disconnected. I understand places get busy, but not being able to reach anyone for simple rental information is unacceptable. Customer service matters, especially when people are relying on transportation. Based on this experience alone, I would rather take my business somewhere that actually makes customers feel valued. There needs to be better accountability for the level of service at this location.

I have rented a car from them a few times. The Santa Ana location is great. They are friendly and…read morekind. They pick you up from airport in a timely fashion. The cars are always clean and their prices are lower than most. Michelle Matt, DTM

Thank you to the great staff who helped my family with the car for the family reunion! Quick and…read morefriendly service. 10 stars. :)

They stayed open until 11:00p, and the gentleman receiving the vehicle we turned in treated us…read morenicely.

Extremely disappointing experience at Avis SNA. I reserved a hybrid, but none was available, so the…read moreagent offered me a Ford Bronco and promised complimentary gas if I accepted the substitution. At return, Avis claimed there was no record of that promise and would not honor it. I've also been unable to reach anyone at the SNA counter to resolve the issue. The entire experience felt deceptive and was a bait and switch

Horrible Experience Car Rental reserved through…read moreBOOKING.COM $17 rental (very cheap) Added $43 recommended insurance All confirmed - emails stating "ready to go" and "all covered" Arrived for pick up - Green Motion would not release the car without "their insurance" Add $202 !! Deceitful marketing at least Some would suggest a scam But certainly miss leading Green Motion associate pretty much said "too bad and you're not getting a refund" and "not my problem you booked with an agent" Absolutely didn't give a s$$t

Rude customer service with complete disregard for human interaction. I even called the gentleman to…read morevoice my complaint. He continued to remain rude.