This was my first time visiting a dealership to purchase a new car. I appreciate Charles Pelser for…read morebeing very kind and helpful in explaining clearly. Although I did not make a purchase this time, I had a positive experience overall. When I am ready to purchase a Mazda in the future, I would definitely like to work with Charles again.

​If I could give this service department zero stars, I would. Save yourself the stress and take…read moreyour vehicle literally anywhere else. They engage in deceptive billing tactics and slap you with a retaliatory service ban the second you stand up for your rights. ​I brought my Certified Pre-Owned (CPO) Mazda in for a component failure. Not only did corporate refuse to honor the CPO warranty, but the dealership's staff tried to exploit the situation. Because I chose to have the repairs done at an independent shop rather than pay Tustin Mazda's inflated prices, they completely turned on me. ​When I requested to extend the loaner car over the weekend out of pocket, Assistant Service Manager Josh Vasquez sent me a text attempting to charge me $250 instead of the fair $150 weekend rate (Saturday, Sunday, Monday at $50/day). He tried to retroactively back-bill me for Thursday and Friday--days Mazda Corporate had already agreed to cover! ​When I immediately forced a three-way call between Josh and Mazda Corporate, his story fell apart, and his twisted logic was exposed. He scrambled and admitted that he hadn't "received" payment for Thursday and Friday simply because he chose not to bill corporate yet. He actually argued that he stopped billing them to "do corporate a favor"--but then tried to force me to pay out-of-pocket for those days instead! Let that sink in: he wanted me to pay a retroactive $100 penalty because of his own deliberate internal billing delays. Once corporate explicitly confirmed on the line that they were fully willing to cover those days, he was forced to drop the fake charges. ​But the unprofessionalism didn't stop there. Because I caught them trying to squeeze unearned money out of me and refused to let them play games with the math, they threw a literal corporate tantrum. Josh sent me a text stating that Tustin Mazda would "no longer provide service" for my vehicle in the future. When I returned the vehicle, I asked Josh who made the final call to ban a customer simply for refusing to be wrongfully back-billed. He admitted the decision came directly from Service Director Michael Torres. ​Michael Torres and Josh Vasquez would rather ban a customer than take accountability for their own shady, convoluted behavior. They are predatory, retaliatory, and completely lack integrity. If you are a woman or a military family who expects honesty and transparent billing, do not trust these individuals. They will try to bully you if you don't blindly hand over your wallet. ​Shame on you, Josh, and shame on you, Director Torres. You didn't break me; you just exposed exactly how your department operates.

We bought a 2026 Hyundai Palisade hybrid Calligraphy from Marcos Rodriguez. We had visited the shop…read more3 times in 6 months debating on the vehicle. Marcos was extremely patient and supportive. Buying a car is always a bit stressful but with Marcos we never felt pushed or rushed which is why we ultimately chose to buy the car. Very nice experience

We had an outstanding car-buying experience at John Patterson's TUSTIN HYUNDAI. From the moment we…read morearrived, the entire team was professional, knowledgeable, and genuinely focused on helping us find the right vehicle without any pressure. The process was transparent, efficient, and surprisingly stress-free. Every question we had was answered thoroughly, and we appreciated the honesty and attention to detail throughout the transaction. Our salesman David Stea took the time to explain all of our options, making sure we felt comfortable and confident with our decision. What stood out most was the exceptional customer service! Everyone treated us with respect, valued our time, and went above and beyond to ensure a smooth experience from start to finish. If you're looking for a dealership that combines great selection, fair treatment, and outstanding customer care, we highly recommend John Patterson's Tustin Hyundai. We couldn't be happier with our purchase and will gladly return for future vehicle needs. Thank you for making our car-buying experience such a positive one!

My husband and I went in to look at a pre-owned Altima for our daughter. We met Luis, and he…read morehelped us in what would turn out to be the quickest deal we have ever made on a car. There was no exhausting back and forth; we gave him what we thought was a reasonable price, and he made it happen. Luis was friendly, professional, and helpful. We had such a good experience that I look forward to returning when I am ready for a new car, and I will ask for Luis!

I've been coming here a few years for service on my Nissan as I live nearby, and I've usually be…read morehelped out by Carl. In the past he's helped me and I've had good experiences but I guess he is not in the service department anymore. Today I came in with the intention to redeem a coupon I was sent in the mail for an oil change. Jeff let me know that they wouldn't be able to honor it because they do not carry conventional oil which is the only oil the coupon is eligible for. Soo ofcourse I'm wondering why they would send me a coupon for an oil they don't even carry and haven't carried for a while according to him. I normally only get synthetic oil changes so if thats the only oil they had then I feel they should have honored the price. Since I was already there I agreed to pay the $50 for the oil change with synthetic oil but I really don't appreciate that they are sending out coupons for services they cannot honor. He didn't try to honor or it or make any other kind of adjustment because he claimed that Nissan corporate send these coupons out without communicating with Nissan of Tustin. That really doesn't make sense to me and if it's true sounds a lot like willful false advertising. I've been sent out offers and coupons from Nissan of Costa Mesa that are for different services but they always honor. I also feel like the customer service aspect is lacking. I feel like you can do better Nissan of Tustin, I won't be returning unless this is made right.

We absolutely love our purchase! Zachary was so nice and helpful and made everything super easy, we…read morewill be recommending him and this dealership in the future update! When i went back in for service JUAN SALGADO took time out of his day to help me out! I definitely recommend santa ana CMD for your purchase!

I am submitting this complaint to document my experience regarding the purchase of a 2015 Hyundai…read moreGenesis on May 2, 2026 at California Motors Direct Santa Ana. Working with Juan Salgado and Benjamin Fernandez. The vehicle was advertised for $14,999, and I made a $10,000 down payment toward the purchase. One of the primary reasons I felt comfortable proceeding with the transaction was the dealership's representation that I would have a 48-hour period to review the transaction and return the vehicle if I disagreed with any aspect of the purchase or was dissatisfied for any reason. Relying upon those representations, I completed the purchase believing I would have a meaningful opportunity to review all transaction documents and associated charges. However, I was not provided copies of my paperwork until after the 48-hour period had expired. Upon finally receiving and reviewing the documents, I discovered that the total cost of the transaction had been significantly increased by additional products and charges, including $1,936 for a Tire and Wheel Protection Plan and $3,399 for a theft deterrent product (Starguard), which i was originally quoted $20 per day. These charges materially increased the overall cost of the vehicle and were not expressed to me at the time I entered into the transaction. My current balance on the car is $12.360.55, after putting $10,000 down on a 14,999 car. OC Motors is a total rip off! Had I been provided the complete paperwork immediately following the sale, I would have been able to review the documents during the promised review period and make an informed decision regarding the transactions. But apparently thats how this company operates. After discovering these charges, I made numerous attempts to contact the dealership to discuss my concerns and obtain clarification. Unfortunately, my efforts were unsuccessful. I was repeatedly transferred between offices, informed that I was contacting the wrong department, and, on multiple occasions, my calls were disconnected. I also sent emails seeking assistance and clarification but did not receive any response. I further learned that the vehicle had a prior damage history reflected in the vehicle history report. While vehicle history information may have been available, consumers should be provided with complete transparency regarding both the condition of the vehicle and all financial terms associated with the purchase. I'm documenting this to caution other consumers to exercise diligence when purchasing a vehicle. Prospective buyers should carefully review every document, verify every charge, ask questions regarding all add-on products, and ensure they receive copies of all signed paperwork BEFORE leaving the dealership. I wouldn't recommend them at all but if you do purchase a car from this dealership, read everything, even the small print, they are very crafty- they try to "legally" scam people. In my opinion, the manner in which this transaction was handled lacked the transparency and customer service that consumers should reasonably expect when making a significant financial purchase. No matter how good these cars look or the prices, do not trust this company I hope that by sharing my experience, other consumers will be better informed and able to avoid similar frustrations. *They will reap what they sow* Blessings to all

I had a great experience at Lexus of Tustin, especially working with Youssef. He is a very honest…read moreand straightforward salesperson, which I really appreciated. Definitely ask for him if you visit. I was originally looking at a Tesla Model 3 Performance, and while we couldn't fully come to an agreement on the rate, we got very close. Throughout the process, Youssef and his sales manager were both great to work with professional, helpful, and easy to talk to. They don't play games, and the whole experience felt genuine and stress-free, which is rare at dealerships. They really try to help you and work toward a deal that makes sense for you, not just for them. They were never pushy and took the time to work with us. I would absolutely consider buying from them in the future. Also the place was very clean!

I had a frustrating experience working with Jonathan Yiao. From the start, it felt like he wasn't…read morelistening to what I was clearly asking for. I submitted my credit application and simply wanted him to build out a deal structure so I could review, sign, and move forward efficiently. Instead of actually doing that, he sent me screenshots of my credit union's approval tiers... which completely misses the point. I didn't need someone to read me what I already had--I needed him to do his job and shop for competitive rates. When I explained that there's a standard window to shop rates without impacting credit, he pushed back and called it "shotgunning," saying that's only for subprime lending. That's just incorrect. I've worked at a dealership myself and was a top sales performer--I know how this process works, and I have excellent credit. I also clearly communicated my expectations on trade-in value and deal structure. I essentially handed him a ready-to-go deal, and he still couldn't execute. At that point, it felt less like a lack of effort and more like a lack of capability. He's calls himself an Internet Sales Manager, but based on the website he's just a sales associate, it doesn't seem like he has the authority or knowledge to actually structure deals. If that's the case, he should be working with a desk manager instead of stalling the process. Overall, it felt like the only goal was to get me physically into the dealership rather than actually moving the deal forward in a meaningful way. That's a low-level approach and not what I expected. Management should take a closer look here and invest in better training. This could have been a quick and easy deal, but it was mishandled.

Purchased a used vehicle at a really great price with an exceptionally accommodating sales team. I…read morehighly recommend you ask for Daylen to be your salesman. The dealer's prices for used vehicles are all very competitive and offered great add on packages. I called and Daylen convinced me to come in the door to make a deal. He had the car cleaned, charged, and showed us even the minor defects on the car. Most importantly, he didn't pressure us to make the purchase. When we were ready to make the purchase, Daylen and his team stayed until late in the night well past closing to get us a better financing rate to close the deal. I've purchased 5 cars in my life and this was by far the best experience.

Autonation in Tustin is the absolute WORST!!! If I could…read moregive ZERO stars, I would! You literally cannot call the dealership AUTONATION FORD in Tustin. They have some weird outsourced phone AI system. You literally cannot call the dealership! I made an appointment with a "phone robot" called Zack. Dropped off my vehicle at the dealership in the morning. The dealership or a robot was supposed to contact me to let me know when my vehicle would be ready. They never contacted me. So I tried to call the dealership to check to see when my vehicle would be ready. I kept getting "phone robots". Finally, I spoke with "Amy". She was a human but she wasn't physically at the dealership so she was unable to help me. I asked her if I could speak to "Zack". She told me there is no "Zack". I asked her to connect me with "service". She said she couldn't do that because they don't take incoming calls but she could connect with their "system". I was absolutely furious by this time. I have bought 6 trucks from Autonation Ford! And now I can't even call the dealership? This "robot" system must be new because I have never gone through this nonsense before. And I never will again. They lost a customer!!! A dealership that doesn't take incoming calls????? REALLY????? I hung up and had no way to find out if my vehicle was ready! On top of that, I had no way to get to the dealership! They were supposed to contact me and arrange a "lyft" for me! The situation got worse and worse and this review is too long already so I won't go into the horrendous details. All I can say is AVOID AUTONATION FORD IN TUSTIN LIKE THE PLAGUE!!!!!! there are many many Ford dealerships around that are excellent and you can actually call into the dealership! WHAT A CONCEPT! HEY AUTONATION FORD IN TUSTIN, SAVE YOURSELF SOME MONEY!!!! GET AN UNLISTED PHONE NUMBER! Never go to AUTONATION FORD!

I had an amazing experience with people there, they're aren't pushy for you to buy something, on…read morecontrary they help break down everything so there's no hidden fees like other places, over all great customer service. Shout out to my salesman Anthony Alamazan for helping me out getting my truck.

I have a new hummer ev. I have taken it in multiple times for an issue that is unsafe for me and my…read morefamily. I dealt with a Jose in service department and I told him of my concerns and left multiple follow up messages in regards to it. I took the car in and he personally drove the car and came back and said in his words oh my god that was super unsafe to drive. They decided to instead put the worn out tires from the truck on the back instead of replacing them knowing that it was the cause from the air suspension issues. The service manager didn't care to even fix the issue. Numerous messages and no response back from Jose. Poor service and I won't take my car back there

This review is for sales and for service…read more First- Sales- Wolos Safi is a great caring person who is helpful whether you are buying a car or not. I have bought 7 cars from Wolos at DCH Tustin Acura since 2010. Just got a beautiful 2025 TLX from him two days ago. It is fantastic, the price was fantastic! His attitude, knowledge and attention to detail are beyond expectations. I am truly grateful that he has been able to help our family for the last 16 years. Thank you, my friend. Now for service- I just have to give a big shout out to Mr. George- oddly enough he has been in the service department as long as I have been at this dealership, it says a lot about a dealership when they retain employees for this long. George is a great guy, extremely knowledgeable with service and repairs! He is just all-around an awesome dude! It makes the process so much easier when you roll up and whether you're doing great or stressed and frustrated, he is there to take care of it for you. I'm also very grateful for you George- I appreciate you going out of your way for me yesterday. You rock man!! All in all- the best dealership experience. It's hard to go anywhere else, because I always have to compare them to DCH Tustin Acura. Unfortunately, nobody compares to them! Thank you to everyone at DCH Tustin Acura! John Cloonan

Today, I came in for service as per usual and informed the service agent at the desk I do not want…read morea wash. He went outside and grabbed the no wash sign and put it on my car. Despite that, I came out to my car washed. For the past two years, I have always washed my car by hand in a very specific manner. It's never been washed by anyone asides from me. Today I see streaks on the black trim from them washing my car despite me explicitly saying I did not want a wash. Also the vinyl I installed got messed up from their wash. Now I need to reinstall it properly using heat and tweezers and I need to polish the black trim to account for the new scratches from their microfiber cloth. I came here for a simple oil change to have one less thing to worry about but instead left with an additional inconvenience. Three stars because I recognize this is an isolated incident, please improve on the communication. If somebody does not want a car wash, DO NOT wash their car.