The Quality and Value for my buck was definetly worth it, Enrique updated and kept me informed. I…read moredidnt have to bother them at all, they truly know their stuff at Bimmer Motors Group I couldn't be more satisfied! I don't usually write reviews, but I had to for this one. After taking my car to several different shops (even ones that ran multiple diagnostics), no one could figure out what was really wrong. It was super frustrating -- until I brought it to Bimme Motors Group. They actually got to the root cause of the issue, explained it clearly, and fixed what everyone else missed. My car is finally back to running perfectly, and I'm driving again without the stress or anxiety I had before. You can tell they genuinely care about getting things right, not just guessing or patching up problems. I'm so grateful I found them and will definitely be back if I ever need service again. Highly recommend!

great service center for BMWs. Staff are friendly and honest about what needs to be done.read more

I recently made the switch from a Range Rover to a Mercedes-Benz GLE, and at first, I thought the…read moredecision would be difficult. I went in just to explore my options, and I had the pleasure of being assisted by Carmen Salcedo. I was very indecisive (I'm a Libra- I can't help it), but Carmen was incredibly patient. She never rushed me and encouraged me to test-drive every option until I found the perfect fit for me: the GLE350. The entire purchase process was smooth, and I left feeling genuinely happy with my decision. Before I drove off, Carmen introduced me to Tyler, who gave me a thorough tutorial of the car. Tyler was extremely informative and kind, which made me fall more in love with my purchase. Overall, I had a great experience and would absolutely recommend Carmen to anyone looking for a stress-free and supportive car buying process.

In March 2026, I entered into a new lease with Mercedes-Benz Manhattan after being specifically…read moreassured by the salesperson and a manager that the dealership would purchase my previous leased vehicle and that I would not be responsible for lease-end damages, wear-and-tear charges, or additional fees. These representations were a key factor in my decision to proceed. Despite those assurances, Mercedes-Benz Financial Services later charged me approximately $1,306.50 in lease-end fees, including a $350 charge for a supposedly missing key. I had both keys at the time of signing, and dealership staff had agreed I could return one later because it had an AirTag attached. Beginning in April 2026, I repeatedly contacted Mercedes-Benz Manhattan. Their Customer Experience Lead acknowledged the issue and repeatedly stated that the sales and finance teams were working to resolve it. Weeks passed with no resolution, while Mercedes-Benz Financial Services continued contacting me regarding the balance and advised that the dealership had purchased the vehicle but the charges were still assigned to me. I made numerous good-faith attempts to resolve the matter directly, but despite repeated promises, the issue remained unresolved and communication eventually stopped. I have documentation supporting my claims, including emails, texts, and other records. I have filed a complaint with the FTC and intend to pursue the matter in Small Claims Court.

Been going there for 15 years through various leases - maybe the most unfriendly unpleasant…read morecustomer service I have ever encountered - from reception, to service team through to pick up area people - even he guy that hands you the keys was void of any personality actually the most interesting thing that that actually delivers is the coffee machine - i will miss the coffee machine - but afetr 15 years im over your sub standard service

Joe Roker, Jason, the foreman, and Romain Floyd, who is listed as CFO and appears to be acting in…read morecurrent executive leadership for BMW of Manhattan, have all been unhelpful throughout this matter and, in my opinion, have not performed their jobs adequately. Instead of taking ownership of repeated service failures, warranty issues, vehicle damage, and safety concerns, BMW of Manhattan management has dismissed concerns, failed to provide proper support, and allowed the same problems to continue. Joe Roker, the service manager, has been extremely unprofessional and disrespectful. I was informed that he used derogatory language toward my mother, Małgorzata Koc, including calling her a "pain in the ass woman" and "annoying." In my experience, when you bring up a real problem, Joe smiles, dismisses it, and does nothing meaningful to fix it. My family has had constant issues with BMW of Manhattan across multiple vehicles. They deny valid warranty claims that other BMW dealerships accept, misdiagnose problems, take your money, and return vehicles with new damage or unresolved issues. BMW North America has also been made aware, but nothing meaningful has been done. On my 228i xDrive, they denied a mirror warranty issue that another BMW dealer later confirmed was a wiring harness problem and handled under warranty. They also told me my brake rotors were perfect after replacing pads, even though the brakes felt weak, vibrated, and took longer to stop. Another BMW dealer and an independent mechanic later found rotor-related issues and brake sensor problems. Most recently, I picked up my car with a damaged front lip, oil/grease stains on the seats, scraped wheels that were previously fine, and three loose lug nuts on the left rear wheel. That is not just bad service, that is a serious safety issue. When I tried to raise these issues, I was not given proper management support and was essentially told there was nothing they could do. In my opinion, BMW of Manhattan does not take responsibility, does not treat customers fairly, and does not handle safety issues with any seriousness. Something needs to be done about this dealership

(English & Spanish Review) I recommend this dealership to…read moreanyone who wants to experience excellent service. The staff is extremely knowledgeable and friendly. The manager Mr Doyle is Courteous, professional and very respectful. I live in Westchester County and I drive pass all the near by dealers because my experience with this Manhattan dealer was so amazing! Thx you Mr Erickson for recommending me to Dylan Doyle. I love my Dodge Durango, thx you Guys! I highly recommend getting a detail as well. Yo recomendó este dealer si tú quieres servicio bien echo, el staff son bien amables y trabajan rápido. El manager Mr Doyle es professional y muy amable. Yo vivo en westchester county y yo voy para Manhattan para my servicios porque me siento bien con ellos. Gracias Dylan Doyle por siempre ser tan atento conmigo!

The best!! Jason and Steve in the sales department were polite, knowledgeable and most importantly…read morefor me not pushy sales people they listened to what I said and were able to find me the perfect Jeep

I just drove away with a brand new Tiguan SE, 2026. My experience with this dealership was as…read morepositive as it could be. The entire team, from sales to service to finance, is courteous and straightforward. Very little sales talk; I sensed the team was really trying to get me into the right car for me. A special shout out to Sales Manager Jeff Isaac Hodge who found me the best pricing in the Tri-state area (I tried 4-5 dealerships around town) Jeff put their best foot forward out of the gate. His partner Michael Ramos brought me out on a test drive up to GWB and back, and briefed me on all the ins and outs and bells and whistles of the new Tiguan, of which there are many. He's a real car guy and a wealth of knowledge. A great team to work with. Moreover, it's a beautiful and very comfortable dealership, very guest friendly. Call up Jeff and Mike and buy a VW!

Customer service is really bad, tried making an appointment they didn't even take my name down.read more

I stopped in here to buy a Toyota…read more First off, it's a cool entrance, going up 3 floors to the showrooms which are walled off glass Lexus and Toyota stores. Very slippery when wet, though, so not sure how they handle rain/winter weather.... The center area for doing paperwork and dropping off/waiting on car service is large, and they have some water (bathrooms inside the showrooms though). The Toyota has a lot of salespeople, and remember if you want to do a test drive, bring license and come before 4pm. It's a lot of waiting, honestly. They have water, a coffee machine, but the showroom was quite warm and humid.. cooler to wait outside in the Omotenashi sign area (but that has more car exhaust & associated car smells). A small popcorn machine that had burnt popcorn. I stopped in to do my down pay and hold the car, came back with more docs and a check for the remainder of the downpayment another day. They do want to sell the cars, so I get the pressure to come in quicker. The tax, registration and license plate work they can take care of for NY and NJ, no issues there, finance manager took that info and call you back to pick it up. They have a guy that will turn on the car and look at it if you want to trade in a vehicle. Lowballed compared to Carvana or other services, but convenient? Yes. No hard sell from the finance manager on extended warranty or service contracts, which is nice, they were roughly in-line with other area service and warranty contracts, but more expensive than if you were to go to Delaware or Pennsylvania. Do double-check the cars, though, when you buy it. Mine was missing mats and a bunch of other things like the second key (chip shortages) - they ordered them, so that was good, but the tires were low on air and my gas was only half-full, so I'll get another tank later when I pick up the car. The battery also died on me on the first day, so they came out to jump the car, and then bring it back for a full inspection and replace with a new battery, so props to them for taking care of the issues when they have popped up. Is it the smoothest Toyota experience I've had? No, and also a lot more waiting than my prior cars. Yes, documentation fees. Not much in the way of negotiation - people still want Toyotas, so no reason to do much in the way of discounting right now. Jeudi and the manager did reach out to right the challenges with the new car, though, so that was helpful, and Jeudi was a patient man when doing everything from getting the vehicle ready (and checked again after the battery issue) and then also dealing with things like getting the old license plate off the car (pretty rusted on), etc. As of today, about 4 months later, I'm still waiting on getting the full set of mats for the back of my car. =\

Scam artists. Had me make a deposit on a G86. Its now over a year. No car No return of deposit even…read morethough they said they would return it. Impossible to get in touch with. Horrible experience. If there were a zero start rating that's what I would give them

I was in the market for an alfa romeo Stelvio as my current lease was coming to an end. This was my…read morefirst time dealing with a leasing agency. I went through a number of dealers and was tired of all the different numbers given by them. Fortunately enough I was referred by a fellow collegue to try Best Buy Auto Leasing as he had been dealing with them for a while. On my first call, I was connected with Ahsan Kalam, who took me over all the options and the other vehicles which were in my budget. He was very calm and we had been going back and forth for 2-3 days during which he kept me updated and presented me with the best pricing options availaible. He was a pleasure to work with. I havent taken the delivery of my vehicle, hopefully we should come to closing a deal tomorrow. Overall my experience with them was excellent and highly recommend them for your automotive purchase/lease.

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times

Excellent service- this branch is very professional and efficient. I was helped by Shaun C. who was…read moreresponsive to my needs and resolved my issues where another branch left me hopeless. He went above and beyond to give me unsolicited comments on other things noticed and left his contact to reach out if I were to have any further issues or questions. This is the type of service customers want.

"Fantastic service--thorough inspection, great communication, warranty work handled smoothly, and…read moreeven a quick wash. Couldn't be happier!"