I stopped by the 2nd Ave location in Manhattan on Saturday and Georgia was very helpful and kind with my moving needs. Everything was fast, efficient and Georgia went out of her way to accomodate me . Then I went home and realized my wallet was gone. I panicked and then went back, hoping it was at the store. It was, thank God. Georgia had put it aside and tried to locate a number for me, but I had an out of town address listed. She was so nice and I insisted she take a tip, which she refused. She insisted she was just doing her job, which is true, but not everyone would do the same. Georgia is and was great and is an asset to your company. Thank you Georgia! read more

When we arrived we were helped accordingly. Navashtri made sure everything checked out with our prices by speaking to a supervisor. Georgia, the general manager was also very courteous, and informed us of the 24 hour location just down the street. Both were very helpful with providing us the best possible service. We couldn't ask for more. Thanks for going above and beyond. read more

The staff at this location is always friendly and helpful. I have a company storage unit at his location and whenever I receive a package they give me a call right away. "Ozzy" is one of my favorite staff members, as he is always willing to go the extra mile for the customers. GREAT PLACE TO STORE YOUR STUFF!!!!!!! read more

I am a student at NYU and I used their student deal last year - $200 flat fee for summer storage - http://www.studentrate.com/nyu/get-nyu-student-deals/Manhattan-Mini-Storage-Student-Discounts--/9541 It was awesome. Definitely recommending it and probably doing it again this year. read more

I used Manhattan Mini Storage Free Taxi service today. Brent was the taxi driver and was outstanding... he not only called, picked up in a timely manner but helped load and unload. He couldn't have been more helpful. I explained that I was using the taxi for the first time - he was eager to give me all the information there was - I cannot wait to use the taxi service again. Manhattan Mini Storage rocks; they are an outstanding facility. I have been with them for Many Years - and can't imagine quality life without the essential service they provide. read more

Many people love to write in & make complaints about a business. But my is to the contrary. A few months ago my Husband & I lost our apt to a Catostraphic, Horrific Fire. Fortunately our apartment building is saved yet our apartment has to be gutted as the fire was in our apartment as well as our neighbors as well as some 16 other apartments that need to be gutted. Which means six months or more hopefully not we needed some place to store whatever we could salvage from the fire. After doing so we went to our Favorite Storage Facility on Second Avenue in the East Village. Here the Staff are REAL PEOPLE!!! That truly care about their Customer needs. We have been with them 15 + years & this particular branch is that they really care about their customers, truly! Which is why I am taking the time to write out this review. True you may find cheaper storage facilities in the neighborhood but this particular location the people, the location itself, units are clean and air-conditioned and truly maintained. They even have insurance for your things which other facilities do not offer, for us it's like a second apt. Since most of us live in small apartments with very little closet space or storage room. We are happy about Georgia, the old Manager who was recently promoted to Corporate, We miss her, she was an amazing Manager at the time who always aimed to please! She was replaced by a Lovely new Manager, Ms. Deo Gonzales, who also we found to be as kind & extremely fair. We had a problem & both she & Robert Williamson remedied the problem for us with out a blink. There is also another kind Gentlemen who works as one of their agents, Larry Turke, who helped me with getting their pick up van shuttle sooner than required for me. You see because of the fire we had all this smoke damage to our clothing & needed it all dry cleaned, but I'm talking 6 large black trash bags filled with clothes. So we had to get 2 more units just for stuff salvaged from our fire & being we already have 2 units with Manahattan Mini Storage, Georgia gave us a great rate for 2 more being such loyal customers! Then when I needed to have the clothes picked up from the Dry Cleaners which the Storage offers a free pick up shuttle from where ever you are Larry set it up sooner than was possible for me, Amazing work Larry! So when the day came & the van arrived & all was put in the van I arrived to the East Village location & needed help with all those clothes as I am Disabled, Mobility Impaired. The van pulled into the driveway & inside I saw both Robert & Larry who was on the phone. Robert immediately came out to see if I was alright & asked if he could help me at least put all on rolling racks that they provide for you to bring up to your units. He told me that he was off the clock yet the kindness of this employee overwhelmed me. Being Disabled he knew I couldn't do it alone my Husband was out of state on a job & I had to pick up these clothes. So Robert said no problem I will help you up & he did probably spent 20 minutes or more helping me & making sure that I was alright. I never came without my Husband & was unfamiliar with their locks & lighting systems that automatically turn off & on every 30 min. Robert also let me know of a phone near the elevator that calls right to the front desk if you need any help. He went above and beyond my expectations and I was so pleased & glad for his help he has a long commute spent the extra time with me almost a half hour just so that he knew that I was safe and was able to manage the clothing. My overall review to the East Village Mahattan Mini Storage is that it is a business of people that really care about their Customers needs and are there to help and I mean really help the place is immaculate as I said we've been there many years and the people are always very kind and helpful. It's not just a business it's a place that we know and go to regularly and the new people that work there are just wonderful so thanks Mahattan Mini Storage for having such a great location with such wonderful Employees that really care about their Customers. If you're looking for a storage unit I highly recommend this location because they're there to help especially when you need help because all of our apartments are all too small and we need more space and that's what they provide space. But more importantly I wanted to acknowledge the exceptional help that is working there now Ms. Deo Gonzales their new Manager, Robert, Larry and the rest of the crew are a wonderful bunch of people. Thank you Manahattan Mini Storage. Your Company is quite fortunate to have such a welcoming place of business let alone wonderful hardworking employees who really care! Maria P. read more

I've been storing at this location for years and I find the staff to be almost always helpful and friendly. I am in and out of the 2nd avenue location several times a week. Quite simply, it is a storage facility that knows how to run its business well. This is a popular location, but there is rarely a wait to speak with a staff member if necessary. Oswald Walsh is one exemplary storage associate at this location. He is patient and very kind. I have nothing but good things to say about the 2nd avenue location. read more

I don't have many frames of reference, but its a good storage service. The storage taxis is particularly nice. All drivers have been very helpful. The last one that I worked with, Brent, was particularly courteous. read more

This place is very convenient since it's across the street from the F train, but expensive at almost $1000 per month for 90 square feet. But the staff is amazing, especially Valencia. She has an awesome attitude and very sympathetic to storage challenges. Impossible to avoid the following cliche so I won't: "You really get what you pay for." Thanks Valencia.... read more

Manhattan Mini Storage - this is what storage can look like...fun - Self Storage Near Me - New York, New York

When I moved in here over a year ago, the staff and manager, Bibi - were so accommodating and helpful. We had some major glitches with the logistics of our move that made it stressful - and they stepped in with all sorts of support. Moving out last week was the same situation. Manager Jyoti and her staff were friendly and accommodating. Everyone here is friendly and helpful - and the space is clean and well organized. read more

I recently had to rent a space for work and this location made the whole process easy, informational and actually enjoyable. The staff is so pleasant and thoroughly explains how the system works with a smile. It was a great experience and I know our company belongings are in good hands! read more

Had a wonderful experience at the Second Avenue Manhattan Mini Storage facility this afternoon! The two customer service representatives I worked with, Valencia and Lizzet, were exceptionally knowledgable, professional and friendly. They were able to provide sound recommendations on different product offerings and services to include various available units and protection plans. I am very happy to be a customer at this location and would recommend it to others. Additionally, the facility was clean, had a very spacious elevator and very useful free carts. Recommend these two exceptional employees for any positions requiring normal customer facing business activities where in depth firm knowledge is a pre-requisite. -Emmett read more

I currently have a storage box at this location, I sadly say this is the worse customer service I've ever experienced. 10/7 and 10/8 this location was opened at 8:30 both days yet your ads states 7am-10pm.When the person who i figured was the manager turned up she never apologized, your managers change so often at this location and the quality of management is poorly and horrible. I waited over an hour for someone to acknowledge me on Saturday when I went back in there. A young female was busy on her iphone and the same manager was busy on her personal phone in the back office setting up appointments to show apartments. I spend some much money with you guys to be getting such poor treatment, not to mention this is the most expensive location of them all. Please take a minute to understand why the media is always showing up. Ozzie was the sunshine of this location. read more

I am new to Manhattan Mini Storage and I have to say that I was very impressed with the service from Julio. He helped me as soon as I walked in the door, was friendly and personable. Everything was set up within about 30mins time, having the storage space as well as I ordered boxes to be delivered to my apartment. The next time that I came in, Julio remembered my name and helped me with my boxes/packaging that I needed. So far I am off to a good start and I would recommend others using this facility. read more

thanks nijah banks for helping me out tremendously! she was really sweet, kind and helpful.

I had a very positive experience with Manhattan Mini Storage for the last 8 months. The service is very good--especially Kim--who was always, always friendly, attentive, knowledgeable and helpful. The storage taxi isn't quite as easy as it seems, but for free, its pretty great. read more

Kim, the front desk personnel is absolutely a delight and thorough. She is the reason why I stayed there for 3 years. My large unit, used for business purpose, was pretty expensive, but she made it worth it with her trust-worthy service. Also, the ability to pull up to the building was nice, even though the space is limited to two small cars. read more

they brought in fans and it helped somewhat As a big expensive (just raised my storage) company think they could create a permanent solution, read more

Manhattan Mini Storage, specifically Steven who works at the 2nd Ave location, really saved me. While moving apartments I discovered a very large mirror would not fit in the elevator. We all know moving in Manhattan is a trying experience to begin with but to have your movers on the street with a 7 foot mirror, no way to disassemble, and no place to take it, this is about as trying as it gets. I was in a total bind. Not only did Steven figure out a solution for me immediately (within a few minutes) sending me and the movers right over, he rushed out to help them which is certainly not his responsibility. Great experience. read more

I was in the middle of a very stressful move and stopped in the Manhattan Mini Storage location on 2nd Ave to pick up some last minute boxes. They were very large and I was not looking forward to carrying them the block and a half back to my apartment and then up five flights of stairs. When I asked about delivery, Sam and Ron who were behind the desk told me that it would take 24 hours to have them delivered. Since the movers were coming the next morning, that wasn't an option. When they saw my crest fallen face they quickly offered to put them on a cart and have a guy there take them over for me. AMAZING customer service... it really does make all the difference in the world read more

Everyone at this location this afternoon from 2 to 4:00 PM was very friendly, helpful and very professional. A special shout out to my van driver Brent who was, super helpful, careful, kind and friendly. Thank you all for contributing to a very pleasant, productive day. read more

Want to heap praise on two employees- Georgia Gournas and Claudia Mora, who made a stressful move a complete pleasure and assisted my son and I completely. These two were wonderful. read more

Very unprofessional management at this company. My company has been renting at the location at 28 2nd avenue, where I was encountered with a very rude manager, Georgia. Numerous times upon entering the location I have encountered issues with my card that allows me to go upstairs to my unit. One day while trying to scan my card, she approached me in a very nasty manner, after I explained to her that I have a unit here that my company pays for .She asked me what am I doing here if I do not have a unit and that I should not be here if I didn't have any rooms here, along with some other nasty remarks. Instead of her asking me did I need any help she made me feel as if I was trespassing. This is the 1st time someone in the company has ever approached me in such a rude manner and it is very unprofessional and unacceptable. But this is not the first time I have passed by and witnessed her speaking rudely to a guest. I have heard some issues from my other co-workers about her but was unable to make any complaints as yet . I do not think that I will be recommending anyone else to this place, unless new management is found. read more