Best storage in NYC! It's a family business, so the attitude…read moreis very different from all the big chains. They all are so nice, the office is always helpful and available to assist, the access is easy and the prices are great! They helped me manage a very stressful move. Highly recommend!

Friendly, supportive, and professional. What you want from any business. Was difficult moving from…read moreour apartment after 15 years. (Incredible how much you accumulate!) Burnest, Miguel, and Tuli made finding a place to put our stuff extremely easy. Love the welcoming environment of the office (free cookies and coffee!) and the helpfulness of the staff. The units are clean and they have all the carts and gear to make getting your stuff from car to unit pretty easy. Highly recommend!

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

Moving to this facility was the best decision. Blanca the manager and all the other people here…read morewere so helpful and happy to help me with all my needs and questions. They really go above and beyond. I definitely recommend this place because the facility is clean and the people are so helpful and thorough. They know what you need and they make sure it gets done correctly. They explain everything to you and make sure you understand. I am so happy.​

Needed lock assistant and the Manager Jessie was more than helpful in removing my stress in getting…read morethis done. So grateful! Marjorie

Good storage space with real 24hr access. You can come in at any hour, which is untrue for most…read morestorage spaces in the city. Everything runs through an app. It's also nice that there are rentable uhauls at this location. Makes it super easy to move stuff in and out, and the location is clean. Haven't run into any issues with pricing yet, like other reviews mention, but will absolutely update if I do. Worth if you're looking for flexible storage options. Just note that it's a little awkward in location.

I was very disappointed with my experience here. I had a reservation and was told I had 7 days to…read morereturn and finalize the price. I came back today, within the timeframe, to find my reservation was gone and they would not honor the previously quoted price. The representative was polite, but ultimately unwilling to correct their mistake. I found this to be poor business practice, so be cautious.

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more

Super easy and helpful to book even on short notice…read more I worked with Zura, Zura, Vako and Nika - they were so kind and positive and helpful! I was very nervous to pack up and move after living in my apartment for several years and they were immensely helpful! They got the job done from packing to loading to even helping me take out some trash after my cleaner last minute cancelled. They truly saved the day. My bf and I are moving again in August and UrBin will 100% be the team I call to help with my move!

Siobhan was excellent , My girlfriend and I received information over the phone which wasn't 100%…read moreaccurate but thanks to this wonderful employee she was able to rearrange the invoice to fit the needs we were originally promised . She was patient , super friendly and didn't have a problem explain step by step how to to manage our storage in the future. I highly recommend this location and highly recommend you speak to this employee Siobhan if you have any issues in the future.

I want to give it a zero star there's no worker on the premises I take my business elsewhere never…read moreagain will I waste my precious time or money just staring at the empty desk

I cannot say enough good things about Magical Movers, especially my movers, Milo and Dragon, and…read morethe owner, Rush. Milo and Dragon, a father-and-son team, arrived on time and were fast, efficient, patient, and extremely careful with my belongings. They reinforced all of my boxes with their own tape, disassembled and reassembled my furniture, and even set up my dining table at no additional charge. My bed frame was assembled securely, and everything arrived without scratches or dents. They were friendly, professional, and had such positive energy. They truly went above and beyond with smiles on their faces and made what could have been a stressful move feel smooth and manageable. Rush gave me a competitive price and made me feel confident about choosing Magical Movers over the more popular moving company in the NYC. He was patient with all of my changes, reassured me that everything would be fine, and he was absolutely right! I highly recommend Magical Movers, especially Milo and Dragon, for your next move. They provided exceptional service from beginning to end.

Magical Moving lives up to its name! They're magical and angels! I had to book a last-minute move…read moreto a storage unit instead of an apartment because my lease fell through at the very last minute. I was able to book them on a Friday for a Sunday move. From my first call to the company to waving the team off when the job was completed, each interaction was cheerful, kind, patient, and incredibly helpful. On moving day, they showed up, bright-eyed, bushy-tailed, smiling, and ready to work. The team: Milo, Dragon, and Josip were incredibly helpful. Milo took one look at me, realized how flustered I was about everything, and took a minute to calm me down. Who does that??? He and his team worked efficiently and calmly. He even fixed a loose leg on a piece of furniture. Again, who does that?! So incredibly kind and helpful. There was a hiccup at the storage unit; we had an issue getting in, and they were patient and kind. Everything went off without any problems, minor or major. They were just, well, Magical! As for pricing, they were the only moving company that didn't charge predatory pricing. Magical Moving didn't charge me travel time, waiting time, or anything insane. Price-wise, they were extremely reasonable. Unlike the other moving companies I contacted. The other moving companies, once they understood it was a last-minute move, tripled their price, added travel time, wait time, everything. That was a nightmare. Magical movers treated me like a human being, not an ATM machine. I'll be using them again shortly. I just signed a lease, and, of course, Magical Moving will magically move me!

We hired Urban flat rate movers for a small move from a midtown storage unit to New Jersey. The…read morebusiness owner was easy to communicate with and kept in touch on moving day, letting us know his exact arrival time. Rather than just sending some random guys who knew nothing about the planned move, the business owner himself arrived with his men to do the job. The entire crew was professional and polite, and they introduced themselves upon arrival (very different from our previous experience with another mover). They took extra care with our belongings, even though they were not particularly valuable, protecting each item to ensure that it wasn't scratched or damaged. They were easy to talk to throughout the move, which gave us confidence that they understood our needs and concerns. In fact, they seemed like just truly nice people, which helped make our move almost fun! We were very relieved that everything went so smoothly. I would gladly use Urban flat rate movers again.

Good communication. On time pick up. Careful moving…read more They offered one of the better prices for a moving project within the city