A representative from public storage followed up with me and allowed me to pay just the pro-rated amount for my final month. I appreciate the follow-up and the prompt crediting of my account Given that this was handled well, I would use Public Storage on Gold street again. Thanks making this right! read more

Although this is apparently a clean and efficient business, this storage provider is far from satisfactory in reality. My experience has been a worse nightmare with losses in both TIME (trying repeatedly to use their error-prone systems, plus a monotonous call-center based automation system when ALL PHONE CALLS are attempted, no matter the location specific phone number), and MONEY (over-charging as much as possible from initial tricky promo thru regularly increased rental and insurance rates). Public Storage has repeatedly shown in my 2yrs of trying them out patiently using their convenient DnTwn Brookkyn location, but proving to be most inadequate and highly flawed including their system(s) both app and browser functions, along with customer service with competency of staff and disappointing company policy and standards which seem surprisingly among the very lowest in the industry; resulting in the worst rental experience in self-storage use in my entire adult life (since college) of a 68-year-old consumer. We are filing complaints both consumer agency and law suit. I would never ever recommend this storage service to anyone, period. read more

If you have complaints it is difficult to reach anyone unless you go in person. The phone system continues to indicate you can speak with a manager, but when you select the number it just loops back. Communication has been difficult. There should be an investigation into their abusive practices. They are creating health risks, with mice infestations and not having cleaning products, gloves masks, soap to wash your hands. NYC department of health and hygiene should shut them down immediately. Scary to see naive people bring in the children and baby cribs with the pathogens carried in the mice feces. read more

Viola Christina great customer service they help me out so much when I didn't have money for a cab and I truly appreciate they consistently & hard work read more

Nate was so helpful he got a measuring tape to see where my shelves would fit and helped me figure out what unit was best for my needs. Awesome experience, thank you Nate and public storage! read more

The inside of the storage itself was dirty dead rats on stickers on the floor the outside surrounding was filty an costumer service was just as bad I regret renting from them I ask back for my money I was told I would get half of it back so I ended up leaving my stuff I hate that storage .I will be moving my stuff out soon. read more

Nice carts from nice ladies providing friendly service and always making me smile thank you

I literally dont ever write reviews but I feel like Public Storage has been scamming me so here's me expressing how unsatisfied I am. I was lured into getting a unit at the storage for its low price. But apparently somewhere amongst their clause they do let you know that price is subject to change. I got my rental exactly 1 year ago and since, theyve increased my rent twice and now I have to pay double the amount. It goes without saying that Im looking for a new storage company as seems like every 4 months I come across a considerable increase on my monthly bill. They say they send an email warning about rate change but looks like both times those emails got lost and not delivered... I highly do NOT recommend. read more

Christina and Viola helped me immensely with my space in terms of financial structure. They gave me options and provided a discount that was suitable for the situation. read more

Buyer beware! Public Storage will NOT prorate your last month's rent. Even if you are moving out of your storage unit at 10:00am on the first day of the month, they are going to charge you for the entire month. Yes, that's right... An entire month's rent for one day of use if that is all you are using. You can benefit from our mistake and either plan to move out on the last day of the month, or just save yourself the grief and store your stuff elsewhere. This policy just feels wrong, and we will not be using Public again. read more

Viola at the Gold street location was awesome. Professional and helpful. She helped me with mu unit

I have never, in my life, dealt with a worse company than public storage. They charge you 100% + your original rate, and then they recommend you change units, which usually means the exact size unit a few doors down with a discounted price. Their business model is 100% to rip people off who move out of state. DO NOT USE PUBLIC STORAGE read more

Public Storate 1250 Rockaway Ave. Bklyn NY 11236 Account #: 56370917 Space: A521 I have been paying my bill, on time, for this acount for quite some time now (via app). When I went to pay the bill for December 2023, I noticed the bill was more than usual. This facility added a late fee from another account to this account. EVERY time I call headquarters to make a complaint, I get nothing but a recording redirecting me elsewhere. I did pay the $342.00 but the $75 is still on my bill. By the time January 2024 arrive, this facility will be expecting me to pay the $75 plus another late fee. read more

These people are thieves. Before I went overseas my rent for a 10x15 unit was $220, a year later it is $447 an OVER 100% INCREASE. (Public Storage 3255 San Pablo Dam Rd, San Pablo, CA 94803). This is not a fluke. IT'S THEIR BUSINESS MODEL. DO NOT USE UNDER ANY CIRCUMSTANCES. Paul Hubenig read more

Your entry fee of first month free is actually the best contractual scam they have in place. They know most ppl vacate their storages on the 1st in order to enter into their new apartment lease. However if you don't move out of your storage by the last day of the previous month, you are required to pay for the full month of storage for the subsequent month (even if you check on the 1st) and they threaten sending it to collections. ***Long story short. Don't rent here! Public storage does not prorate if you move anytime of the month*** High turnover and poor fake customer service from ppl that have no power or influence read more

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Do not waste your time with this horrible facility! I have had many storage spaces all over NYC throughout the years but this particular location has clearly proven their peculiar pride in seriously lacking any sense of professionalism or common courtesy. To be clear, I am not a customer (nor will I ever be) but I recently had a ridiculous experience whereby I leaned against an exterior wall that was covered in wet paint--and then so was I! There were no "Wet Paint" signs and when I entered the office to show them what had happened I was met with indifference, no apologies or accountability. They actually said: "It's not our fault--we didn't do it--don't get mad at us"! One staff member actually asked how they're supposed to put "Wet Paint" signs on wet paint--like I should know how dumb that is!!! Was told to contact the (dreaded) Regional Manager and this guy did not disappoint! Of course was also extremely indifferent and ultimately ignored my attempts to seek reimbursement for damaged personal effects. When I followed up with the Escalation Specialist (a lovely automoton), she, no surprise, was also extremely indifferent, echoing the policy that since I'm not a customer, there's no way to track or verify the claim. I politely explained that actually, the incident is well documented but she didn't appreciate that info and shut me down! Like I'm really going to sue Public Storage? I have a life! And this has already taken up way too much of my precious time and energy. Besides, that's what companies like this do--string you along, play games and shove mounds of bureaucracy in your face til you have no choice but to give up. Which begs the question: Why on earth would I want to be a customer of a company that so egregiously regards a human being to whom they've caused physical damage? Tells me everything I need to know about their bad business practices and their moral and ethical stance on how they operate in the grand scheme of things. PUBLIC STORAGE? More like PUBLIC DISGRACE! My advice: steer clear--literally--and watch out for wet paint! read more

Public Storage - Self Storage Near Me - Brooklyn, New York

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The elevator didn't work with my key code every time. So I always have to ask stuff to activate the elevator. This is stressfulfor me. And the cleanliness of the storage area is not good. So I changed the service to Local Locker storage. I costed me a bit, but I'm so happy that I no longer need to use Public storage. read more

FIND ANOTHER PLACE! I would NOT recommend getting involved with this place! I have been a customer of this location of Public Storage since 2013. I have been renting a large space - a 'New York City 10' x 17' (so the actual measurement is 30% less or about 120 sq ft!) I have been paying a lot of money for the space, most recently $700 per month! I no longer needed so much space and found a smaller space - a 'New York City 10' x 12' and was looking to do the transfer this weekend - a few days into the next month. I asked for a few days grace period from the clerk on hand, she was not authorized to approve this. At my request she contacted the Regional Manager - Erik. The clerk spoke with him and he said noI asked to speak with Jim and he again said NO UNBELIEVABLY the Regional Manager ERIK - DENIED MY REQUEST! Since I started renting at Public Storage nearly 7 years ago I have paid them approximately $50,000 - and quite unbelievably, they would not give me a grace period of a few days!! Market value? $ 75.00! The facility is fine. The hours are NOT convenient. And the Management is HORRIBLE. Today I emptied out the space leaving some metal shelves they provided 7 years ago but then said it was my my to get rid of them or they would charge full rental on the empty space until they were removed! This place sucks! And Erik, the Regional Manager is an a##hole! The staff in generally are OK but on more than one occasion I have dealt with officious automatons who clearly hate working there. No one has any power to provide any accommodations whatsoever since their working motto seems to be: 'The customer is always wrong, and should pay more!' read more

Public Storage - #1707 - emptied of all of my belongings - Self Storage Near Me - Brooklyn, New York

This company have very nasty and dishonest practices. They sold me a storage unit 10mins before they closed, asked me to bring in my U-Haul and allowed my driver to offload and after receiving my money told me they were closing in 3 mins and that the stuff that we had on the trolly we would have to put back in the U-Haul and return tomorrow. i was already exhausted and stressed by the move as well as picking up the U-Haul and packing it. It almost broke me. thankfully safe guard storage across the street have better business etiquette and compassion. They saw me and how stressed I was and helped me. I will never use public storage again! read more

I was in a jam and Siquena, one of the managers, got me out of it. Within a few minutes, she secured me the right space and when our plan hit a snag, she followed up to make things right and make sure everything went smoothly. Without her, I would have paid 3 times more and got the wrong space for my needs. Above and beyond! The space proved to be perfect for what I need, and clean and secure. Thumbs up all around! read more

I've had multiple storage units with many different companies. This is the first ever company I had an issue with. It's extremely difficult to get in touch with customer service, they charged you a late fee even tho their app won't allow you to make your payments. And they can clearly see in their system, how many attempts you made to try to pay and wouldn't process. A big factor!! They changed their prices on you! I started off paying $123 and my total with tax and insurance equals to $146.15 monthly to 152 monthly rate and total of $177.07; that's a $30.92 difference. Contacted customer services! Lady on the phone voiced, its going to keep going up. There's nothing they can do and they can't remove charges. You would think, the price would get lower for being a customer for 5-6 months, nope the prices go up. Only God knows, after a year how much the rate would go up. read more

Public Storage - Before - Self Storage Near Me - Brooklyn, New York

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Fake customer service, customer reps are cheater and liar! A.I got issue pay monthly fee online and called if I can be waived the late fee. B.I moved in on August, and moved out on Nov 5th, they said they cannot gave me the prorated bill for final month. So I paid one month fee for 5 days on Nov!!! I saw reviews on yelp there was a customer got prorated bill for May 2019. Customer said that is fake! What the hell? ?? i attached the screenshot for another customer who got prorated bill for final month. Cheating customer reps!! Liars!!! For the late fee issue: 1) However they refuse to answer my question directly. They cited that if I paid in full they can submit a request to waive. I asked about the qualifications or criteria to get eligible to waive the late fee and they didn't give me a clear answer. 2)I asked who will approve this and they said they cannot do anything unless my account balance is 0. So I paid via phone with extra trouble and fee incurred. Then I called back as request to summit to waive the late fee. The interesting thing happened!!!! Customer rep said since you are a new customer then you have very big possibilities to get refused for the waiving request. 3)What the hell? Why didn't tell me directly at first phone call?? Then after they said summit the request, around 1 minute, they called me saying that the request got rejected. Are you kidding me??? Why did you waste both of our time to do so?? Completely liar and no ability to solve the problems. Don't rent here! Try the storage place near here, there are many better options for you. I moved to a place nearby with great price and excellent customer service! Don't waste your time here!!! read more

Public Storage - Self Storage Near Me - Brooklyn, New York

Viola, Ashley, and Kenneth were amazing and made the transition smooth and easy! Viola toured me through 3 units to help me pick the perfect one. Thank you!! 10/10 read more

Big shout-out to staff members Adalberto and Siquena at 269 Gold Street! Though Adalberto is new, he's so kind, warm, and willing to help, while Siquena patiently provides instruction and guidance along the process. I tend to get anxious and was nervous things would go wrong, but Adalberto and Siquena made my move-in easy breezy. When I forgot my passport there, Adalberto was very reassuring and responsive. The unit itself is bigger than I imagined and satisfying so far! Thank you for your team effort and strong support. Woot woot! read more

viola, Christina, Ashley will find you the right space for the right pric, customer service was great, and we would recommend them!

First time ge6this storage place with the deal of $1 but they don't tell you about the other fees!!! Within the second month they go up on your rent tremendously then again in 4 more months I went from a $1 to $349 Within that one year. If your late they take off your lock and put anew lock in then when you are up-to-date they tell you that you have to purchase another lock!!! You ask to speak to someone over them they give you a number that comes right back to the storage you have problems with DON'T USE THIS STORAGE PLACE THEY ARE A RIP OFF AND DON'T HAVE NO FEELINGS ABOUT THE CUSTOMERS...I'M SO HAPPY I'M GETTING MY STUFF OUT OF THIS PLACE!!! PEOPLE DO YOUR RESERCH PLEASE!!! read more

This is the worse storage unit I have ever had and I have had a few. The employees are misinformed, have an unprofessional way of conducting themselves. The prices go up more often than the sun goes down, when you request to speak to someone of authority it's such a hush, hush situation. They are under the impression that they can treat you any way they desire because it takes too much to move out and make other arrangements well let me tell you, they are wrong. read more

Horrendous. Hazardous. No climate control. No help. Overpriced. Rent increases 10 - 20% annually without any improvements. They are thieves plain and simple. read more

Bringing things to and from storage or cleaning out storage is always a pain but thanks to Ashley, it was such a seamless trip to storage! Thank you so much, Ashley for your time and assistance :) read more

Ashley was the best ever, so helpful, saved us on moving day! :) 11/10 would recommend!

This company will find ways to tact on additional fees and will not even at their "we care center" aid you. Their presentation is clean and professional but once you've moved in your items get ready TO GET SCAMMED! read more

Three weeks later -- predictably, the manager never reached out despite their promises. The $86 late fee they charged because they screwed up remains.. and of course I have no recourse beyond to be angry at them here. They really are terrible. read more

Very helpful and kind crew here! We hit traffic on our move up to NY and showed up much later than anticipated, Cheare was exceptionally helpful and went above and beyond. So thankful as we were able to get all our things into the locker. Would highly recommend! read more

The reason it gets 4 stars is Jedaiahp who works the front - she was really helpful when i came in a bit flustered and struggling with a toddler and a bunch of stuff! The rate increases are steep, and the hours aren't convenient, but so far the staff and Jedaiahp in particular have been amazing. read more

I thougt District Managers were there to help customers!  I have had such a bad experience, I am in tears! First off, I have been a Public Storage customer for years. I have never been late with a payment. I have six units throughout the Bronx. I was given a flatbed with a faulty wheel one afternoon at the 367 Southern Blvd location in the Bronx and went to the office to ask for a new one. The manager, Genice, has been very nasty to me on multiple ocassions and verbally abusive to my elderly parents. Whenever I have expressed concern over the lack of courtesy, I have had my lease threatened. I finally called the district manager, Sam, and left a message, because Genice refused to give me another cart as a courtesy, even after I expressed that my mom is crippled and it could cause her to fall. They will not offer any senior accomodations and are very disrespectful. Sam called me back and said he wants me to vacate ALL my units at every Public Storage location by August 31 2022, claiming lease violations we were never warned about and have not committed. Yes, that 21 DAYS to remove six units worth of stuff.  There is no way I can vacate in 20 days. This is direct retaliation for my complaint and ageism. Sam says Genice is a wonderful employee and how I manage to get out is my concern, not his. PLEASE WARN EVERYONE YOU KNOW ABOUT GENICE AT THE 367 SOUTHERN BLVD LOCATION AND SAM, THE DISTRICT MANAGER in BRONX, NEW YORK. I am about to go through sheer hell, and I haven't done a thing wrong. I only requested a different flatbed when there were plenty more outside. I have had Genice regularly threaten my lease when I have asked for a minimal amount of courtesy. I have never heard of a location not having a problem with your tenancy for years and being subject to such vicious retaliation, because you finally found a voice to say something about the wrongs going there??  I am a single woman with 2 elderly parents. WHO EVER HEARD OF HAVING TO VACATE  ALL YOUR UNITS IN 20 DAYS JUST FOR COMPLAINING THAT THE SITE ISN'T SAFE OR CONSIDERATE TO THE ELDERLY?? I don't know what I am going to do...I have to see a lawyer, but I have to worry about my belongings first. I am in emotional turmoil. Over a place that was just supposed to help me store my belongings. My whole family has units here. My husband even treated me to one for Christmas. :( When I asked which units I had to vacate, asked him to give me the account numbers, unit numbers, etc, Sam only said "I don't have to tell you that, you know what units you have, whatever's associated with your phone number.." My elderly mother has a unit here and she's 72 years old. Are they going to lock all our units and take even her stuff?? I have nothing to go on and I need legal help. read more

I just locked in a storage unit at this location after registering online. Marielle was very helpful and showed me various units until I found the perfect one for my needs, additionally she helped me lock in a great rate! read more

This place got me when the time I was most vulnerable by increasing the rental rate! So I took my stuff out and gave them away and the rest I donated! Take that u greedy bastards! And they never turned on the cooling system during the summer which is false advertising claiming is climate control all year round! Don't give ur money to this place! The fat girl there directed me to use next doors deli's bathroom cos she's too fat and lazy to clean! This place charges for everything but u get nothing! Go ahead ask the fat girl u need to use the bathroom! There's no garbage cans on the storage floors to dispose garbage! Fatty forces u to buy their locks! It costs over ten dollars! I would take the stuff to another storage place! There are plenty in Brooklyn! read more

This place tried doubling the price at the desk after quoting me a price. The staff was rude . They all had their faces buried in their phones. There's another storage place across the street. Much lower prices for the same space. Public storage is a rip off. Go check out American read more

The staff is helpful, the place is well kept. The difficulty is that the elevator can only go to a specific floor at the time with a specific patron, so there is a lot of wait time. The place close early. read more

I only needed a place for some boxes for a few days, because of a crap moving company's BS service. My building only accepts deliveries Monday through Friday, and the moving company came on Sunday against my written request. The property manager hooked me up with an 8x10 room, which is way more than I needed, but easy to reach and had a bonus of a light in the room, which is not a regular feature. It was a little over $50 for the month which included their $1 promotional month rate (only applied to this size, not smaller) plus $24 administration. I didn't have my own lock on me and bought one of theirs for $19. And then there was insurance for about $11. I'm getting a few dollars back since I was only there 3 days. Charles and Davene were there when I arrived. In spite of my level of anxiety due to the moving company's lack of care regarding NYC building schedules, Charles stayed calm and walked me through registration and showed me a few rooms while the movers were outside eating the pizza I got them. Registration is set up to take a half hour. I didn't know this, otherwise I would have asked more questions on the phone when setting up this emergency back up situation. During the paperwork process, the mover called saying they had to leave. They had been patient enough and registration was taking a long time. Davene took initiative and stepped in to assist the movers to the room I had chosen. By the time I was paid up for the first month, the movers had finished loading the room. I went back a couple times to retrieve items. Each time, everyone at the front desk was cool and willing to help. (If you're not from NYC, don't expect people to be all smiley. This is what is meant by New Yorkers being real; no fake stab-you-in-the-back-later smiles.) Four stars instead of five because hours aren't so great, though it's understandable since security is top priority, and the location is a bit off the beaten path. In other words, there will always be an employee there during access hours. Some storage facilities have no visible employees on site during access hours. Wished I could access my space at 9am, but had to wait until 9:30. read more