Exceptional service. They took a very difficult job with cutting around an old cast iron sink &…read moremaking it happen. They're responsive & very professional. Highly recommended, you get what you pay for!

I had these guys come out for a kitchen countertop job years ago. The owner, Scott, came and took…read moremeasurement. He was very knowledgable and answered all my questions with confidence. I felt very comfortable with his quote and suggestions. In one day he had the job done. His staff were also very polite and clean. The counters still look like new. I've had them out recently to re-seal them. And wow, do they shine. Feel comfortable calling on Scott at Rocky Tops. Tell'm Matt sentcha. ;)

I purchased deck boards for my new deck from here. The staff was amazingly friendly and…read moreknowledgeable. So much so, I ended up sitting there for 30 minutes chatting! The asked questions about my project to advise me on the best materials to purchase (even things they don't sell) and allowed me a few days to leave the boards there until my contractor was able to pick them up. I would give 5 stars for their knowledge and customer service alone, but I gave 4 ONLY because the cost was was about $200 more than it would have cost me to purchase 16ft boards at Lowe's. It was still worth it and I will go back for shiplap. Can't put a price on great customer service and excellent knowledge.

Excellent customer service and satisfaction. Wayne Whiteside is helpful and the installers are the…read morebest. Will keep coming back and highly recommend these fine folks!

Incredible selection and service. Don't shop the big box stores for those special purchases.read more

Great people to deal with I have already started another project and plan to use them again.read more

Let me start by saying, this is the second time using this company this year for counters while…read morebuilding our house. The first time they installed all the countertops. They were great to work with and the work was awesome! This has been an entirely different (very negative) experience and has left me with an awful opinion of their company. I have an email stating the installer would be "at the house no later than 10 am, was first on the books and wouldn't take long at all to install the island countertop." I let them know that I would let my work know that time frame and I look forward to seeing them. Well, I call at 10:30 just making sure I was still to be expecting them with the island today. The office guy was very nice, told me I was first on the books and was supposed to start at 10. He was reaching out to the installer and he would be in touch. Ok...right before 11:30 I get a call from the guy in the offic(Austin) telling me to expect them to be there within an hour. Wait, they should've already been done and I'm supposed to go to work and let him know that. He says the installers kid was sick or something. Ok, I take a deep breath and try to be understanding because I know life happens but it still would've been nice if they could have filled me in. It's now after 12:30 and I find myself calling, again. Beth answered and said she was the office manager. She said she was just told what was going on and kept apologizing. We laughed and I said once again, it just would be nice to know so I can go take care of a client at work that does need to be done today. She says something along the line of her installer didn't feel like coming and doing my job. Wait, what? I said that must be nice and hope he enjoyed his morning off but I can't take another day off and the installation has to happen today. She said she agrees and he will have to make it work and asks what time works for me? I tell her I will zoom to work, have my meeting and zoom back by 3. She said 3 it is and he will be there. I really liked her and she calmed me down and I was fine. Why on God's green Earth have I still never been contacted by this installer and waiting? I call and tell them I need to talk to a manager or an owner because it is almost 3:30 and have still had ZERO contact with anyone unless I called them. The male manager told me that he was sorry but they only have one installation vehicle and they've been busy all day prepping for a big job that starts at six tonight. I said that is weird, I was told the guy just didn't want to do the job today. He said " I don't know who would have told you that!" I said, " I know sir, it was Beth, your office manager." And he just skipped over that and told me they were headed my way now. I just got my island done and it is after 5 with zero apologies from the installation crew and not much sympathy from management seeing as how I was fed THREE different stories/ excuses. Thanks for jerking me along all day Graniteman! Super excited to miss a whole days pay and play catch up for something as simple as the truth would have fixed. I hate leaving negative reviews and rarely do but you guys have really dropped the ball. The picture of the drawers in the comments are the "cleaned, finished" project and I guess thanks for the spare screws??

July 2025 update - Distinctive Surfaces has yet to accept that the materials need to be replaced;…read morethey continue to refuse to make this right. Here are detailed photos of their poor workmanship: https://docs.google.com/presentation/d/1BfK_pmd3qk7-PW33V-64OqA3xilRRZErQL3ROMXGTpk/edit?usp=sharing

DON'T WASTE YOUR MONEY HERE. They ran the direction of the counter in all different directions,…read morenothing matching. Kitchen has it changing from left-right to front-back in the middle of the counter. All four of the bathroom vanities run in different directions and the backsplashes do not match the vanity tops. One side runs the same the other is turned 90 degrees. They never gave us a layout. The stone wasn't sealed so water marks showed everywhere until we sealed it ourselves. There are tape marks on the kitchen surface. They sent three people with bottle of Bar Keepers Friend to fix it. Didn't work, still have tape marks. What a mess they made of some beautiful and expensive quartzite stone.

I walked in midday, made eye contact with the young associate standing on the floor because I…read moreneeded help, and he looked away. So I had to approach him to tell him what I needed, which also required accessories but, instead of this guy being proactive and helpful, he acted irritated that he had to keep escorting me to aisles to get what I needed. Upon checkout, there was no "thank you" or "come again." This is the last time I will go to this Ace.

The most quaint hardware store since the old hardware store in 5 Points. The store is super clean,…read morefully stocked with anything you would ever need. Yard equipment, house equipment, Yetis, even Tide laundry sticks. The people who work there are so personalable, and very knowledgeable about every item in the store. If the item is not there they will also help you track it at another location.

Locally owned family business quick and dependable response. They'll be sure to help you outread more

I wish I knew about this place a long time ago. The quality of service, knowledge, and easy of…read morecoming to this place separates itself from the other big chain home improvement stores. Don't waste your time at the L or HD. Come here and you won't regret it!

I had a hard-to-find part to get my gas water heater working. Initially, they didn't have the…read morepiece, but when I explained what it was, they went and retrieved a used piece from a broken water heater they had. Their customer service is exceptional, and they are willing to go above and beyond for the customer. Highly recommend this place!