Great company - reliable - rock bottom prices - good products - cant say enough about them. Also…read morecarried high quality crushed shell - the only place I could find it in St Augustine - other places carried a delivery charge.

I recently purchased a pergola kit from this 84 lumber location near St. Augustine. I read through…read morea brochure that I had downloaded and ordered from a parts list through one of the assistant managers, Joe. I had no issue with the delivery or purchase. However, there were some glaring inconsistencies between the parts purchased and the actual plans provided by 84 Lumber. I ended up with an additional rafter that I needed to return (parts indicated 12 while plans showed 11). I had to dicker about having someone come to collect the 12 foot rafter and was even told that I might have to be charged for the collection. The rafter was collected but I wasn't reimbursed. I made a trip to the store some weeks after and had to insist that I be reimbursed for the additional rafter as the purchase wasn't due to my carelessness but rather the plans that 84 Lumber distributed. I pointed out as well that the brochure features a pergola made by another company and not 84 Lumber. The manager, Kyle, finally reimbursed me but not without a display of annoyance. I was given a receipt and I told them "thank you" but nothing was said in return. It seems that in some way I had put them out and I did not feel as though my purchase (about $2,000) was appreciated. I find it hard to recommend 84 Lumber that for the uninitiated, is kind of like your grandfather's lumber yard. I just didn't get a warm feeling during the entire process. If any consolation, the pergola looks great!

I have been shopping at the "Big box stores" for my DIY projects for many years. I was tired of…read morebeing placed on hold for ever on the phone and often speaking to and associate who didn't know their posterior from a hole in the ground. Finally, I decided to give 84 Lumber a try. What a difference. On the second ring, Stephan answered the phone with "What is your project, how may I help". We discussed my project which was covering my 200 sq. ft. paved sunroom floor wood laminate. We discussed the project, and an hour later he returned my call with an approximate cost of the material. After several visits which I made changes, I ordered the material and requested a specific delivery date. Not only was the material delivered on the requested date , but within the hour of the promised time, with no delivery charge. Since them I have visited the store and received the same attention from Stephan and Joe. I highly recommend this store for lumber and associated supplies.

If you're looking for a review about their service, this isn't it. I'm just making sure I drop…read moretheir rating a little bit on behalf of their driver who drove his flatbed crane truck out in front of my family (driving in two separate cars to a doctor's appointment) causing us to hit the breaks and swerve to miss him. Of course when we honked, his response was to flip my two kids (4yr & 3yr), my wife, and me the finger. Super professional. Let's cut off people in the rain and when they get mad, I'll just tell them to f~€% off-- all while sporting the L&W logo on my truck. My advice, cut his hours for a couple weeks and if this isn't the first reported incident, tell him to find new work.

This is a supply house for you commercial Drywall needs. You can get sheetrock, maud, tape, bead,…read moreceiling grid and tile. The place is nice and big but doesn't have a lot of stock. Then St. Augustine isn't that big. The guy behind the counter was nice and took my order and then money no problem. The guys in the back in the yard were really good too. You need what? it's over there and let me help you load it. In and out zip bam boom on the road back again.

Chris, in customer service, is always helpful and kind. He offered me a water after my transaction.read more

I went to the St Augustine, FL store this afternoon to buy a Makita Drill/Driver combo set. The…read moreparking lot was nearly empty, maybe 20 customers in the store. I spent 10 minutes by myself trying to compare when John arrived, though he clearly had things he would prefer to do. The combo on display, XFD10SY, had a display price of $199. The same model, XFD10SY, in a box below had a price in front of it as $179. On the shelf beside it was model CT225SXY with a price in front of it of $199. So, my first question was, is the price of XFD10SY $179 or $199? My second question is what's the difference between XFD10SY and CT225SXY? With this John began to get impatient with my ignorance. Each time I tried to rephrase these questions, John got more perturbed to the point that I didn't feel safe engaging with him further and left the store. John is bit of a hot head, who probably is more suited to a position not dealing with the public. I'm 67 years old. Being bullied by a customer service representative was the last thing I expected on a Sunday afternoon.