I use this clinic on a regular basis! The doctors are always friendly and extremely thorough. I…read morehave always had the best care and am feeling better in no time. I can always depend on this clinic!!

We have had nothing but very positive experiences with this location for minor healthcare needs…read morethat couldn't wait until our doctor's office or pediatrician was open or available to see us. Examples of reasons we've gone here are strep throat, ear infections, swimmers ear, and sinus infection. We were properly diagnosed, we were seen at the time we expected (not a long wait if we walked in, seen within 5 minutes of appt time if we made an appt prior to coming in), ans it was very convenient to be able to pick up our prescriptions right there. Definitely recommend! I have gone to another chain pharmacy that offers medical visits and have never received this level of care. (The other location even sent me home after missing a pneumonia diagnosis & telling me I just needed to "let the cold run it's course." The other pharmacy has also mixed up prescriptions that would've killed or harmed our unborn child. Thankfully, we caught it ourselves at home.

To be very clear, my care at urgent care in November was top notch. I have zero complaints about…read morestaff and how I was treated medically. With that in mind, urgent care billing team has been the worst part of the experience by far. I never received an itemized statement, despite numerous requests for one to be able to apply my FSA funds. After being told I had a $0 balance on the automated line, I was sent to collections. I finally got ahold of someone months later to explain what I needed, to be able to pay, and was given conflicting information. Representatives continue to be unhelpful, cannot do anything to pull this back from collections or remove collection fees, and have no care that this bill should have never been sent over in the first place. So now I owe more than before, which could have been taken care of simply, back in December. I will not be using urgent care services again.

I brought my 3 yo daughter in to the location for ear pain. Unfortunately, the location was closing…read moreas I walked in due to bad weather conditions. The physician assistant, Michael Jelinek, overheard that my daughter was having ear pain and said he would allow her to be seen even though they were closing. My daughter was diagnosed with an ear infection then prescribed an antibiotic that was onsite. I am very appreciative of the staff and provider for going above and beyond for us. Great experience that needs to be recognized!

Checked in at 1PM on a Saturday where I was one of two patients. Saw more staff than those seeking…read morecare, yet waited 75 minutes before deciding to leave. I told the doctor that my time was also expsensive, and rather than any apology she had a negative sullen attitude and the bedside manner of an annoyed lawyer. Not impressed. If it had been a packed waiting room or had been told it would be well over an hour before being seen, I would have weighed my options, or taken a nap. What I will not do is return for medical care.

Want the urgent care experience with the ER prices? Come to St. Luke's Urgent Care! Have a minor…read moreillness or injury that doesn't require a trip to the ER but still want to pay that hefty ER fee? You're in luck! I recently went to this urgent care after work and asked for a strep test. A medical assistant took my pulse ox and blood pressure and then swabbed my throat. Then a nurse practitioner came in to tell me my results, look at my throat, listen to my chest, and order my antibiotic. I've been to many urgent care offices for strep and always see a bill of less than $200. So imagine my surprise when I received a bill of $550, with $320 being the urgent care facility fee. I called St. Luke's to discuss this hefty fee and was told there was nothing they could do about it and that that was the agreed upon fee with my insurance company. So then I called my insurance company and reviewed the bill with them. They told me that the reason it was so high was because it was coded as an ER visit. WHAT!? If I wanted or needed an ER, I would have gone to the ER! This urgent care uses CPT code 0456 which is specifically for urgent care services provided in an emergency room setting within a hospital. But this clinic does not meet the definition of a hospital (it is not open 24 hours, it does not require a physician to be on site, and it does not have "emergency room" posted on its sign). The proper billing code should have been 0526 for "clinic-based urgent care" or 0516 for general "urgent care clinic." However, since they used the ER hospital code, they are charging a heftier price and patients must pay the copay as if they had visited an ER. How are they getting away with this??? I suspect they are calling this location satellite location of their actual hospital and that's how they are getting away with it but that's just conjecture. To be clear, I was very happy with the care I received from the medical assistant and provider so I'm not throwing any shade at them, however, it was not "emergency room" level care. Shame on St. Luke's for these deceptive business practices.

The worst experience ever at an urgent care. Walked in and 10-15 minutes later I was taken back to…read morean exam room. Nurse did my vitals and asked why I was there. I then sat in the exam room for 1 hour and 5 minutes. NEVER LAID EYES ON A SOUL. In the meantime my son who was in the waiting area called me and asked what I was doing because 2-3 people came in went to exam rooms and were done and out within 15 minute. I finally got up and left. Told them I was going to Mercy Go Health, as a walk in they could get me in, in 2 minutes. I just changed all my Doctors to SSM, 2 months ago and it's time to change again! What a shame!

Great service. I was in and out and each of the ladies that helped me out were lovely…read more The lady who helped me schedule my appointment over the phone was super helpful and kind as well as everyone else once I got there.

Worst urgent "care" in St Louis area. After going online and scheduling an appointment. Waited in…read morethe waiting room 2 hours then gave up. St Lukes UC got me right in.

So this location is dedicated to only Covid-19 testing and flu shots. I booked myself for a 12:45…read moreappointment on a Sunday for a Covid-19 test. Possible exposure at work the previous week and I had no symptoms and was just doing my due diligence. I arrived at 12:35, I got swabbed at 12:39, and at 1:06 I was walking out with my negative test in hand. Clean facility and everyone was friendly! In general I really like the TAUC locations!

I met with Dr. David Crane's nurse for a 30 minute "consultation" just to discuss treatment…read moreoptions. They tried to sell me on a $10,000 PRP injection treatment that would have to be paid out of pocket. Months later I just received a $400 bill for this consultation, which seems very unreasonable. I am disappointed to learn medical providers like this are taking advantage of people already dealing with serious health issues by adding to their financial burdens. I would avoid this place

I have been going to Bluetail Medical group for almost 20 years. They are a fore runner in…read morebiologics and stem cells. I have seen Dr. Crane and Dr. Bayes. They are both excellent practitioners. Dr. Bayes is board certified in sports medicine. The office staff is very kind. I recommend them highly.

The only reason I gave 1 star is because I couldn't give 0. The staff at this urgent care were…read moreextremely rude, short, dismissive and unhelpful. The receptionist cut me off while speaking. The nurse and nurse practitioner were completely dismissive of my illness. They spoke to me like I was an idiot. I waited a good 6 days of my sickness to come to the doctor hoping it would go away on its own before coming to complain about minor symptoms. I wish I would have read all of the reviews before coming here. I do not recommend this place at all.

Are all the receptionist bitches or just the one I encountered today? I mean geez. When people have…read moremedical issues, the last thing they need is a spiteful and malicious welcome. I get medical staff have to deal with the general public and have to deal with a lot of crap. But gosh, maybe try not to be a TOTAL BITCH when I first walk in. You could see I'm a mom with two kids.

EXCELLENT staff (Sharon-Rachel-Ashley) on Friday 5/22/26. Had a thumb skin avulsion (Right hand)…read more Thes ladies were efficient, friendly, and very Pofessional...KUDOS Ladies!!! EXCELENT SERVICE!!!

From the moment I entered the building, I was greeted warmly and I was registered quickly. The…read morenurse was outstanding and the doctor was exceptional and very thorough. I would highly recommend!