Dr. Pelzer is a knowledgeable, patient and fun pediatrician. Our first child has been going for…read moreseveral years now since they were a newborn and we just started taking our second to him as well. He uses play to make our child feel comfortable with him while he's doing his checkups. Always listens to us and values our input as parents. Highly recommend him as a pediatrician.

The radiology department is a totally complete joke, they cannot seem to get orders that have been…read moresent to them from practices outside of Iowa Clinic correct, and then all the sudden they lose orders completely from other clinics, when asking for practices to move radiology orders completely to another radiology group They also mess that up and find out they didn't get pre-authorizations that they should have gotten weeks ago

I definitely would not recommend going here because the nurses do not reply when you're in the…read moreportal. I seen Brett Stewart. He's a good doctor for a PA. However, his nurse Helene is horrible! She asked me if I knew what diarrhea was I have low back pain and Bulging herniated disc and I was going to PT and at the age of 52 with two kids I'm pretty sure I know what diarrhea is. Also, I had to get a referral to the ENT which she never called me after three weeks. I made my own appointment. Also they scheduled an appointment for an MRI for my lower back. I had to wait for it to come in the mail and schedule my own MRI appointment. And it was approved two weeks prior to that so don't count on the nurse to make your appointments and they're horrible at responding. After I had my MRI on February 21 I seen Dr. and he was very good and kind And his nurse was nice. However he did write a note for me to return to work after disability for only 24 hours which reduced my work time and then I lost my medical benefits, life insurance, and short-term disability and long-term disability. I've been asked for Multiple times for them to change my note because I only go twice. I don't need two days off a week which is 14 hours eight hours each day to go to a physical therapy appointment and they would not change my note. So I kept calling and sending notes in the portal and nurse promised to call me back I had four panic attacks because I didn't lose my benefits. She promised to call me back and never did after my physical therapy appointment. I went into the office and Dr. Jay's nurse had a complete attitude with me and made me sit there for two hours and was shaking her head at me and wrote all of my medical a note instead of saying, please allow the patient to return to work but give her time to go to appointments. I absolutely appalled that they would disclose all of my medical records and every appointment that I've been to and my personal information. This violated my HIPAA and I told her that and she told me that once she handed my note to me that it was up to me if I wanted to disclose this to my employer. I had no other give it to my if my benefits back. The there are terrible! I would not recommend going there if you need I don't know what's wrong with our healthcare system, but this is not how you treat people who need help!

My father is a patient of Dr. Knoblauch. I took him to his appointment the other day. She is really…read morewanting to get to the reason my dad is not feeling well. She is doing more for him then his doctor team at Mayo is doing for him. So God bless Dr. Knoblauch. With Corona virus it was a little confusing to get into the office. They want you to stay in your car and text them. Well, my dad can't see and he doesn't really text, so we didn't know ahead of time of these procedures, but we made do and made it work. I'm just thankful that she's taking time and running tests and making sure he can get into doctors that are running on emergency appointment right now.

Following a trip to a close Urgent Care I was referred to the Emergency Department for a CT scan…read more The triage nurse asked the provider for the order and she was told "I would like to do my own assessment of the condition." I was there for 7 and a half hours and ordered a CT with no additional treatment. He referred me to the Iowa Clinic ENT and never sent the referral so I had to calll for follow up. It was an additional 4 days before getting seen. Worst experience ever!!

Conscientious staff, good communication--just good people!…read more But please get Fox News off the fourth-floor waiting room TV.

I took my boyfriend into this clinic for a fever of 105, abdominal pain and headache. They ran…read moretests to rule out Influenza AB, COVID and Strep. I understand this facility is not capable of testing for a larger variety of issues, however they decided to prescribe him 2,000mg of Amoxicillin *per day*. His symptoms got worse, and when we continued to contact this facility they advised to stick with the dose. A week later we decided to take him into the ER, and it turned out to be Appendicitis-surgery immediately. Again, I understand that Urgent Care centers have limitations on their abilities. However, a transparent suggestion to seek further medical advice instead of feeding him antibiotics would have been a smart and transparent next step. Very upsetting.

Is one minute equal to 60 seconds or 15 seconds? It was the…read morefirst time I came to this hospital for skin allergy treatment. The front desk told me that I had no insurance and paid a lump sum of $184.80. Then I told the doctor that I would be out in less than ten minutes. She also said that you don't need to see a doctor for this type of allergy, you can just go to a regular pharmacy and buy medicine yourself! No prescription medication and a month later they sent me another bill for $98.40! Said I chatted with the doctor for 35 minutes! It said that if it exceeds 30 minutes, it will be counted as 45 minutes!

See photo attached. Do not go if you need care! I had a procedure done. Had to wait over a month to…read morebegin to feel any relief... the cost out of pocket was too much for no relief. They call themselves pain management but offer none.

This is the best place I've ever went to for my pain. I can't recommend them more, especially Dr…read moresmith. I don't know where I'd be without them. Thank you! Jake Johnston

Comprehensive variety of vaccinations on hand. Knowledge and friendly staff. Robin was great in…read moreexplaining everything and had a personal travel kit prepared. The shots didn't hurt a bit. Good work!

Dr. Keiner is the best. I was able to make the appointment, order the hearing aids and be fitted in…read morethree days. He is very patient, knowledgeable, and has vast experience - even with reverse slope hearing loss. He is the most reasonably priced out there... One audiologist wanted $4553 for a pair of Unitron Moxi All 700 hearing aids, offering just a one year warranty, one year of batteries, etc. Drum Roll, I got the Unitron Moxi PRO (two step increase) for $1879 for a pair special this month. They have the recharger and rechargeable batteries, the bluetooth with smart phone or Iphone for phone calls and music. So, if you have an audiogram by a licensed audiologist, but just can't afford the hearing aids... look no further, save thousands. I was fitted with mine today and got a bag full of containers, wax filters, domes, recharger and batteries, tools, etc. with a three year warranty, no extra for recharger. He has outstanding follow up and communication.

From the owner: Locally owned audiology clinic offering hearing aids at affordable prices. We list all hearing aid…read moreprices on our website because we believe in health care transparency. Contact us today to learn more and to find out if hearing aids may be right for you.

This place is slow AF. I was going to give it one star because I was mad that I was in the waiting…read morearea for so long and they took someone who came in after me ...but then the person who saw me was really nice so I bumped them to a 3. The place is just fine as long as you're not in a rush to be anywhere.

Avoid this clinic at all costs…read more From the moment I walked in, it was clear that patient care is not a priority here. The receptionist was shockingly rude, dismissive, and completely unhelpful. She acted like answering basic questions was an inconvenience and moved at an unreasonably slow pace despite the office being completely empty. An empty waiting room should have been a red flag--and after reading other reviews, it's obvious this place has a pattern of poor service. This was not a one-off bad day; it's how they operate. To make matters worse, they seem more focused on overcharging than actually helping patients. There was little to no effort to work with insurance, which feels intentional and predatory. If you value your time, money, and basic respect, go anywhere else. This clinic does not deserve your business.

I had major hernia surgery the first week West Lakes was open and I just had a hip replacement day…read morebefore yesterday. Both times I felt like I got royal treatment from EVERYONE there. I must be doing something wrong (according to these reviewers) because I have zero complaints. I will never go anywhere else given a choice. I also went to the emergency there with a severe nosebleed several years ago at 3 AM and got great treatment that day, too. I had to wait a long time because my ENT Dr. Was performing an emergency surgery 100 miles away. I don't think it's coincidental that I've had such good treatment.

My Dad had a planned surgery for months. They ended up having to move him across town to the Mercy…read moreOne downtown location for his recovery. This was unplanned and at a great convenance as his family lives in a rural part of the state! -The downtown Mercy one was awful! I am literally scared if I ever end up there! The nurses were not compassionate or empathetic at all! He had horrible pain management and was talked down to by many of the nurses. There was yelling in the hall from a nurse to a patient as well. My Dad felt uncomfortable to ask questions and request care during his stay. We are from a way bigger city than Des Moines and did not expect such awful care! They just wanted to push him out despite his high pain. No thought or care for his condition or age! WE WILL AVOID THIS BRANCH OF HOSPITALS IN THE FUTURE! This hospital should study up on the organization UCHealth! This is the top tier care we are used to! What a awful culture and patient care model.