Stay away from this swim school!!!! All they want is your money. They used to be awesome but as of…read morelate some of the amazing people have left and they have gone down hill drastically. On top of the service getting worse and the facility not being kept up the prices are getting higher. Lastly, they don't mind cancelling on you last minute but if you cancel on them last min that's not allowed or you lose a class. Literally they called me last week to cancel my class on that same call I asked if I can cancel a makeup class so I would have to wearing an almost an hour in between classes and I was told no I would lose that class. "Hold on you literally just cancelled mine but I can't cancel the makeup?" and " I have to wait around for an almost an hour for the next one?" Complete disregard for your time again as long as they get paid. It doesn't matter. We cancelled our membership immediately and are starting somewhere else next month.

Our child has thrived here. I honestly don't understand some of the hateful reviews. We haven't…read moreexperienced anything close to what the 1-star reviews are saying. Yes, it can get messy. There are a ton of kids coming in and out throughout the day. I've seen staff cleaning. We started sending my daughter two days a week since she started late in life because of covid. I have enough trust in the teachers to drop her off where she needs to go, and I sit in the lobby. All she has done is thrive. It's hard for a teacher to work with kids if they are turning to find their parents all the time. She will be six this month, and she will be in level six.

Members for almost 5 years now... Front desk is still the absolute rudest- it's like mind blowing…read morehow incredible rude they are. Please change your front desk staff - your members are greeted (well, not really) by the absolute rudest people. I can't even. It's awful. We pay a LOT for our membership and it's like insane how rude they are. Everyone talks about it/ it's shocking nothing has been done about it. If it wasn't for the therapy pool and the fact that it's practically across the street from us, we'd cancel our membership. Based on front desk alone. Absolutely awful. Equipment is subpar - they need mirrors in the weight section upstairs as well. WiFi is terrible as well if you plan to listen to anything on your phone while there too. The front desk though... man.. they're the worst.

The staff is so rude. Stopped by to ask about the membership and they just pretended that they are…read morenot even seeing me...Would not get a membership here even if it is free.

My children have had a great experience with swim lessons at Superior Training. We had tried a…read morepark district years ago with my first, but we quickly realized how poor the level of interaction was with the instructors and the lack of progress being made.  We switched to Superior and have had a great experience since then (in fact, we just enrolled our third child). The ratio of instructor to child is excellent, allowing swimmers to become comfortable in the water and learn skills at a faster rate. I highly recommend Superior Training!

Locker room is very dirty . Way past needing a clean coat of paint too. Entrance, waiting area and…read morelocker room look run down and poorly maintained. Student lessons are done at the far opposite end of the pool where there's no way anyone can observe them. Drink vending machine was out of most items, including water, and soda purchased was HOT as if machine was heating contents instead of refrigerating. Staff was clueless. All adds up to poor management oversight.

We have been members for 30+ years. Through the good times, the not so good times, and now the good…read moretimes are back!!. First, the pools, the staff, and the operations are all top notch. The manager, Brad, has many years experience on the premise and knows how to make it a comfortable experience for most everyone who visits. The board has done a great job of spending limited funds where they are most effective. The end result is just a nice place to spend a couple hours, or more, a couple of days, or more, a week. One of the new additions this year is D'Cappos providing food from the "snack" deck. The everyday provisions are fine and the add ons during the weekend are fantastic!! Jerry brings high end restaurant food to the little shack on the snack deck. Tonight I took Cavatelli with a light white garlic and fresh squash sauce and a delicious Bruchetta home. Can't do that at any other pool I've ever been to. Where did that come from?? The board made another good decision from my point of view. We are very glad we stuck it out over the years and we hope there are many good years to come. Paul & Ann Sassano

Maybe they should tell people when they call that they are members only so someone dosnt take there…read moreautistic child there only to find out it's members only How bout putting it in the website?

When I still had my kids living at my house, we used to purchase season passes to Cypress Cove…read moreevery year. Everyone in my family loved the place. As my kids got older and went through high school, we stopped buying the passes because they weren't interested in going to Cypress Cove on a regular basis anymore. So, I hadn't been there in years. In July 2024, my wife and I decided to entertain some younger relatives by taking them to the waterpark. Low and behold, the water was so cold that nobody could stand it. The kids' lips were BLUE, they shivered uncontrollably, and they struggled to have any fun. They didn't even want to stay after only a few minutes. You KNOW something is wrong if young kids want to quickly leave a waterpark on a beautiful, hot summer day! We asked the Cypress Cove staff about the shockingly cold water and they revealed that ever since COVID, the park stopped heating the water in order to save money. They flat out don't operate the water heating system anymore, it's been deliberately mothballed. Say what? What kind of water park doesn't heat the water? That's totally unacceptable and I've never experienced such a thing - EVER. Every water park or public pool that I've ever been to in my 50+ years of life has heated the water so that it's comfortable. My family won't even consider returning to Cypress Cove until we hear that they've resumed heating the water like normal. The only thing I can appreciate about the situation is that the Village of Woodridge, which operates Cypress Cove, is conscious of keeping its spending down for the taxpayers. But there are much more sensible things to cut from the city budget than heating the water at the town's water park. That's ridiculous.

This place is amazing! The water is warm,Life Guards Are excellent. I totally recommend.read more

We've been attending this location for our 2 kids for over two years now. My entire family used to…read morelove it here, but lately something has changed. It appears the entire staff has changed and with it the warm vibe. The last few weeks my kids have just been swimming back and forth across the lane without much demonstration or apparent guidance from the staff, whether it has been one or two trainers in their lane. The trainers also used to interact warmly with the kids while in the water (or out), now the trainers look bored and interact with the kids minimally and without the same enthusiasm. It is the same facility, but the staff that made it such a wonderful place are gone. My children have always loved their trainers and now have nothing to say about them. I think it is time for us to start looking for a new place for swim lessons.

Change in management and staff- quality has gone downhill!!…read moreManager from Naperville location called back in response to our initial harassment complaint- full of the same bad attitude, poor customer skills as displayed by their team member. You share your experience with this new management and it goes no where. Bad manager translates to some bad apples on the team. Glad we won't be going back EVER again!!! Better swischools out there.

Great programs in a clean and friendly environment…read more The staff is engaging and supportive. Patrons are cheerful

I used to go here years ago and it was a great place back then. Great YMCA. Very friendly and…read morehelpful staff.

I would not not recommend this swim School to anyone. The…read morewater is loaded with chemicals. The staff/ management is rude and not attentive. All around horrible experience. Find a better, more caring establishment for your little love bugs.

So far love it here. Only two sessions and we are really happy. 1. Warm water! 2. Curriculum…read morechanges and activities are different within any given month (mini 2). 3. Staff is helpful and friendly.

Currently on senior tour group with Deb and Jenny. We are 50 seniors aged over 65 and multiple…read morepersonalities. Both of our hosts have gone beyond exceptional help. Weather was not the greatest and they smiled through it all. They have kept us busy and provided an experience with great stops and food choices were surpassed. Hotel rooms overlook Lake Huron with fully furnished balconies. We still have one more day tomorrow. I could have never done this trip without them and i have met some wonderful friends. Thank you for having such great people who plans these wonderful trips and working hard to keep costs affordable. I just wanted you to know your seniors are so lucky. Thank you so much

I have attended a lot of events at the Lisle Sr Center for many years. Everyone has worked very…read morehard to make this a great place for seniors. I do miss having our own bus to travel to various events. Perhaps in the near future we will once again have our own bus and continue to take mini trips.

Note: This review covers swim lessons and a birthday party rental…read more Goldfish Swim School does a wonderful job of teaching kids how to swim. That's their bread and butter. But they also do a fantastic job at hosting parties. They are a top notch facility and staff. For swim lessons, they offer 25 min classes at no more than a 4:1 student:teacher ratio. The kids progress along at their own pace, leveling-up when they're ready (could be after one week, one month, or longer). No matter what, the environment is kept fun yet challenging. And the instructors are all very welcoming, accommodating, and encouraging to the kids. For parties, they do an absolutely wonderful job. For a total of two hours (~2/3 in water, 1/3 out) they are as engaged as you want/need them to be or not. After getting all kids safely into the water they ran them through some fun games and then let them swim for a good amount of time with full-access to all toys/floats. After drying off, the kids ate (food needs to be brought in) and had cupcakes (provided). All decorations, setup/cleanup, and goodie bags were provided. It really was a delightful experience that was driven home by the fantastic staff. We couldn't be happier with the swim instruction provided and the recent party we had here at Goldfish Swim School.

A wonderful, fun, fulfilling place to work. Goldfish has given me an outlet to be myself and feel…read morelike I am making a difference in my community. The managers Bryan, Josh, Jose, and Ashley are outstanding. The facility is clean and the pool is always warm. I'd recommend this workplace to anyone with swimming experience like myself, or if you enjoy working with children!