We bought a $1000 dollar diamond engagement ring from this store and was given it in a paper bag, without a case. I was in such a fog of happiness, I missed this first clue of the lack of professionalism and pride in product that was to come from this store.
Less than a year after I bought it, I was shocked to see a gaping hole in my ring where one of the diamonds had fallen out. I rarely wear this ring for fear of ruining it, so I couldn't believe the shoddy quality we had paid so much money for. I have worn rings given to me by my mother that have lasted over 40 years without any jewels falling off!
I took it to Mappins bayshore where I had bought it, and two women were sitting there in an empty store. As soon as I showed them the ring with the missing diamond, they were not surprised and didn't make any effort to help me. Eventually, one of the women reluctantly moved to the computer to look up my file. She said she didn't have my information on file and kept making excuses for this. They never asked for a receipt and I never kept one thinking they would have my information on file, for such an expensive purchase. My information was conveniently not on file.
I can not believe how unprofessional the staff and the procedures of this store were. They didn't offer to fix the ring or show any pride in the product they had sold me. I felt hoodwinked and ripped off.
When you purchase something so expensive and so sentimental, you expect proprietors to care as much as you do for the item you are buying. I was left standing there with a hole in my diamond ring, less than a year after I bought it, and a two smirking, indifferent Mappins sales staff just staring at me.
If you are planning to buy something special and sentimental, and you expect it to last, as you rightly should, go to another jeweller. You will likely get a better experience with your purchase than the horror story I got at Mappins bayshore. read more
