Absolute rip-off. Chris basically took our money and didn't do anything. I've been cleaning our bathtub for the last couple of days with a steam cleaner and cleaning solutions I picked up at Home Depot. I got it to a pretty good state, but the bathtub needed professional cleaning to remove some difficult brown/black stains and some regrouting. Chris promised he could get the job done. We also asked him about cleaning the bathroom floor and he said he would acid wash it to remove the build-up in between the tiles. After the job was done I inspected the bathroom there was NO difference from where I left off. In the bathtub, there were still brown/black stains and the old grout was still there, and the floor still had the build-up between the tiles. I emphatically do not recommend Chris Chai. Now we're $750 poorer and our apartment stinks like burning rubber with nothing to show for it. If I could give 0 stars, I would. read more

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Needed grout work and sealer for bathroom. Job was supposedly completed. Inspected workmanship and cleanliness. Grout left all over the place, above bevels of subway tile. Asked to go over it again but they where in a rush to leave. Called Chris to let him know about the poor quality. He called the employees and they went through it again. Now that the sealer is dry went in to inspect and do a final clean up and there is grout all over my tub, over spray of the sealer all over. Way to over priced for the poor quality of work. read more

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I am very pleased with the job that was performed today. They did everything that was promised and more . Chris is a total professional.

The first time I used Marble & Stonelife they did a terrific job That was a few years ago. Recently I called Chris to regrout the same shower as before. At first it seemed like it was a good job but a few days later, the area started to turn dark again. So I texted Chris and sent a photo. I did not get a reply. Very disappointing. read more

I had this company come out to pressure wash and then apply a color enhancer and gloss to existing hardscape around my pool. The owner sold me on his services - that he could make the faded color emerge once again, and that it would shine like new. That never happened. I was temporarily happy when he left, because it looked a lot nicer than it had before he arrived - but that was mostly due to the pressure washing, which I could have done a lot cheaper. The colors never returned, and the gloss he put on it was barely noticeable. I kissed a thousand bucks goodbye. Maybe he does other things well. But cleaning and coating hardscape - no way. read more

I have a natural gray slate floor that needed deep cleaning, grout repair and sealing. Chris and his team quoted a fair price, arrived on time, completed the job in one day. They even brought their own fans to ensure the sealer was properly dry. The results were amazing and exceeded my expectations. I love my floors again! I'll post pictures however the results are better than in the pictures. read more

Excellent service overall!! Arrived on time, finish rather quickly, agreed to match competitors price, did a great job polishing and repairing holes on travertine floor. Agreed to return to fix a repair I was not happy with. read more

Chris and his assistant were here on time. Too many vendors I've worked with are late and make me wait around all day for them to show up. These guys were on time and got right to work scrubbing the tile with a machine. They went after more stubborn areas with a wire brush, vacuuming up the cleaning solution with a wet vac. They brought blowers to accelerate the drying process while they went to work on my shower, which was in terrible shape. The tumbled tile made it impossible to clean in all the crevices where gunk had accumulated. Chris then re-grouted the base of the shower walls and filled in some of the larger surface holes in the tumbled tiles. When they were done, the shower was sparkling. After rechecking the main floor tile, they went back over some of the stubborn grout areas, cleaned them up, and sealed all the tile floors, the vanities, the tub surround and the shower. The whole process took close to 4 hours to do 850 sq. ft. While not cheap, I think the work was well worth the investment, and he was less expensive than some of the other highly rated companies. Chris told me he has been in the business for 32 years. He truly exhibited a wealth of knowledge about my tiles and how to care for them. I highly recommend Marble and Stonelife if you live in the LA area. read more

We just used Marble & Stonelife... and Chris and his team were really fantastic. They transformed our bathrooms and entire kitchen and dining room area. We have a combination of marble, porcelain tile, and limestone. They did an excellent job and were lovely to work with. Chris is extremely knowledgeable and very honest. He does exactly what he says and explains everything. He's a pleasure to work with. They will be coming back to do our entire outside hardscape as well. We highly recommend Marble & Stonelife. read more

I just had my travertine floors and two showers cleaned yesterday and they look fantastic. Chris and another employee cleaned the stone, grout and polished. The grout showed the most wear and tear and Chris took the time and effort to make sure the grout was fully cleaned. He repair some of the grout in the bathroom and sealed the tiles in the showers after he had cleaned them. Chris' quote was reasonable and they both work diligently to complete the job to my satisfaction. I previously had my stone cleaned by a carpet cleaning company, which they were inexpensively priced however, the stone was adequately cleaned, the grout still showed some of the "dirt", but the stone was left dull and "flat" looking. Chris's knowledge of natural stone care shows in his completed job. read more

Tremendous service from Chris and his crew! My HOA has used them twice of the summer to do both interior and exterior projects. We have been very pleased with his performance. They did a tremendous job restoring our lobby and elevator cab floors which have natural slate tile. read more

I got Marble & Stonelife from Angie's List. The owner Mr. Chai came over and gave me a quote for three types of floors and a granite counter top ( Tavertine, Slate and Saltillo )floors. I thought his quote was great for the amount of work he was going to be doing for me. My floors look amazing I am very happy with the outcome of everything he did, the only thing I would have liked his crew to cover my appliances and hutch some residue was left behind it took me a little bit of work to clean it up other then that I would use his service again. Happy Client read more

Very professional work and great follow up to make sure the job was OK. They repaired grout in the shower and it looks good, is holding up and was not expensive. I highly recommend them for grout and tile work and restoration! read more

Chris and his crew did an amazing job re-grouting my kitchen, living room, dining room, hallway, bathroom and laundry room floors! Their professionalism was outstanding, they showed up on time, the clean up was superb, and I felt they didn't charge enough. The floors are 10 years old and look like they were just installed. They used top of the line product to ensure complete satisfaction. I asked them if they should come back in six months for a clean and Chris was very honest and said "you won't need us too". I cannot recommend this contractor enough! Very happy! read more

Marble & Stonelife came to my house last August to repair some loose patio tiles. They worked for a day or two, got paid and left. I called them a few months later as most of the new grout they installed had started to crack, break off, and, the tiles themselves were lifting. It appears they never addressed the underlying problem which was that there were hollow spaces between the tiles and the concrete foundation. Nor was it clear that they had completely removed the old grout prior to putting down new grout. (They didn't even bother to match the color of the original grout!) The owner, Chris, had guaranteed his work but now insisted on getting paid a second time for the same work. But the do-over was no better than the first job. HE NEVER DID WHAT HE SAID HE WAS GOING TO DO. Cosmetically, the job had the appearance of being properly done so I paid him a second time. A few months later (Dec 2016) the grout was again cracking & the tiles were lifting. DO NOT USE THIS COMPANY. read more

No effort or care put into work: When looking into a company to do work on our house we look for professionalism and communication. We were impressed how fast Marble & Stonelife responded to our call but instantly from the moment they left our yard we were disappointed. We hired Marble & Stonelife to treat and seal our patio and coping around our pool. When we came home and took a close look at his work we realized that he didn't treat entire sections of the work area. Most of the areas that he did treat he didn't clean properly first so he literally was putting sealer on top of dirt and sand which naturally just brushed off a couple of days later. He didn't take care to move our plants out of the way before spraying his sealer so he covered our plants with his chemicals as well. We called him and asked him to come back to fix it. After numerous attempts to get ahold of him he answered only when I called from a different number and came back a week later. He came back and I tried to show him the work that was lacking and he argued and laughed at me for everything I pointed out. I pointed out how he smoked and just threw cigarette butts in our garden and he rolled his eyes and laughed at me. He came back with a spray bottle and quickly started spraying everything not using the equipment he used the first time. He was here the the second time for less than half an hour and and again didn't clean any of the surfaces before treating them. After he was "done" he asked me what else and we pointed out again how he treated on top of uncleaned surfaces. He begrudgingly swept the dirt away and sprayed the area. He left the second time brushing me off and not responding to me with anything more than a back handed wave. This company was very polite to us until they got our check. It was cashed that same day and we didn't feel any respect or responsibility from them since. Marble & Stonelife did a disappointing job and is definitely not worth the money. read more