Ice cream and cookies are good, but the mix in process was quite inconsistent. Between the three of us 2 had a great mix in amount where most of my toppings were left on the marble slab and the scrapped into the trash. read more

Excellent customer service! Delicious ice cream! I got dark chocolate ice cream with walnuts and marshmallows! It was the perfect tweak to Rocky Road for my pallet! The store is very clean and cutely decorated. We will definitely be back! read more

I have had several in-person encounters with curt employees who do not know how to have basic interactions with customers. On the delivery end, I tried to give them a chance this evening, and they let an hour pass by and waited until the delivery driver arrived to the store to inform her that they do not have the items I ordered. They wasted my time and the driver's which is so frustrating. The driver messaged me privately and apologized on their behalf and then stated the employees were rude to her for trying to sort things out. Such a shame. This is my absolute favorite ice cream on the planet, and I cannot bring myself to give them more business after countless rude interactions. read more

This Marble Slab was okay, have been to other location which were much better. Went there after dinner on a weekday and the place was empty. Ordered a small cup of mint and coconut with M&Ms. It was okay, didn't have much flavor (FYI don't have COVID). The staff wasn't putting much attention on the order beside talking to her friend. Overall, this place was okay to grab dessert. read more

Marble Slab Creamery - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Knoxville, Tennessee

Great service! The place was clean and the ice cream was tasty! Love it. Thank you Skylar.

I've never been to marble slab before, but I can say now that I have. Marble Slab Creamery reminds me of Thai Ice Cream, in that they both use a cold table in order to mix your sides. We ordered a small and got almonds, and they take that amount and put it on a marble slab (hence the title) and mix it and then scoop it back into your cup or cone. Thai Ice cream is pretty much the same except they have it in a liquid form and a much colder table. They scrape it and make it into rolls which makes it a little hard to eat. I ordered the Amaretto, and at first it was not as sweet, but as we ate more and more, it got sweeter and sweeter. I guess it was due to our taste buds while eating the ice cream that it slowly got sweeter. The ice cream was good in the small size, but in a larger size I don't think I could've handled it. We enjoyed the ice cream here, but definitely will have to try more flavors if we ever came back here. Definitely a place to check out if you have a sweet tooth and want to try out a different type of ice cream parlor. read more

Not only is there a disgusting smell lingering throughout the shop, but the current employees are so rude and leave one person to serve the customers while the others do everything but. The workers are also extremely unsanitary. They don't wash their hands yet they do everything using their bare hands. Also, their shake drink gave my friend and i food poisoning. read more

1/24/23 Walked in an hour before closing, no one in the front no one to be found. A group of 5 people walked out with nothing before I got in and I see why. They're legitimately sitting in the back ignoring customers til it's time to go home. read more

I'm very unhappy with our visit here. When we walked in a very unhappy employee asked what she could get us, and we told her we didn't know because this was our first time here. She looked super annoyed and didn't say anything to help us until we started to order. I told her I wanted a small ice cream but couldn't decide between two flavors, and asked which she liked better. She just said she could give me a scoop of each, and I was happy with that. She added my mix ins, and put it in a regular sized cup. Then my fiancé ordered a waffle cone with two flavors and mix ins, she then put it into a regular cup. And cashed us out for those ice creams, instead of what we ordered. We didn't want to bother her anymore, so we took our ice cream and left. The ice cream was so over stuffed with mix ins (I only asked for two mix ins), that I was having trouble finding the ice cream. I ate about half, it was so sweet with all the cookie dough, and that was all that was left. I ended up throwing away the rest We will not be returning to this place. read more

Ice cream is okay. You can tell the staff didnt care that much and wanted to go home. They were sloppy with presentation

Customer service was good, very odd how they serve you ice cream though,if you're getting a waffle cone. They don't scoop it and put it directly into a cone they ask you to pick a cup based on how much Ice cream you would like in the cone. Then they scoop it in the cup ask if you'd like toppings, then they put it on a marble slab(hint the name of the company) then they take flat spoons and "mix" the toppings you pick in it. By then it's very much melted and not even frozen anymore. When she was scooping it up from the slab it was quite literally dripping from her flat spoon. It was visibly hard for her to even scoop it up to put in the waffle cone at this point. Not the happiest with not only the appearance of the ice cream but eating it was a disaster. Before I walked out of the store it was already dripping out of the cone like soup. Granted I haven't been here since a kid but she shouldn't have served it to me that melted. The process of serving the ice cream isn't exactly the problem. It's the fact that she served it to me knowing it was that melted. Not even fully solid at this point. Very disappointed... read more

If I could give a negative rating I would, your literally charging full price for ice cream with no add in's or toppings. The Excuse was there currently out of all toppings except 4 and out of all flavors but 4 . If your an ice cream shop and your out of product, then good business sense would tell you to close until you restock. Your literally paying 4 people to stand around and do nothing. I've never seen a more poor run and organized business. Who ever owns this place should be ashamed of the poor management. read more

April 6, 2023 Arrived five minutes before closing and door was locked while three employees inside were cleaning for closing. They all took a look at me then turned their backs like they didn't see me. I left and won't be back. read more

If I could rate zero stars, I would. My only issue was the girl in the purple puffer coat. Not sure it it was just a bad day or what but she seemed to act like coming in Inconvenienced her. She had no patience while I was ordering, told me there was no chocolate cake and he coworker pulled it out after mine was made. The two other girls on shift were very sweet. I just wanted some cake man. read more

Marble Slab has really went down hill. Unfortunately, I do not receive the experience of a high end ice cream shop like in past years. There are high school students running the creamery and it doesn't seem to be any uniformity or pride in the work environment. I walked into the slab today and turned right back around when I saw banana peels laying out, the ice cream slab was covered in other flavors. It was very disappointing. read more

Ordered an ice cream birthday cake 1 week prior to pick up. Arrived to pick up. clerk stated they had no record of my order, despite my email confirming to pick up after 1 pm that day. Clerk then said well what cake did you order? clerk then brought blank cake from the back and put it on the counter. I said so can you write a message on their. She stated she was too busy... so why preorder an ice cream cake from this company? I am never returning. what a joke. read more

My friend and I both found hairs in our ice creams! They mix toppings into the ice cream without gloves. Very unsanitary. Not coming back!

Love the ice cream here. Great location. What's more to say. When you walk in you want the biggest cup available, but it can get too much. Get the kids cup (I do) and its just the perfect size. Try these: Vanilla with heath mixin Coffee and White Chocolate ice cream with pecan mixin Strawberry ice cream with raspberry and heath mixin read more

The ice cream is delicious. However, the employees do not seem to know how to manage a peanut allergy. The server did not seem to know about cross contamination and argued with us when we asked him to use a freshly cleaned scoop so as to reduce possible contamination. Even after explaining the allergy was life threatening, the server would not use a different scoop. Hence, no ice cream for one who was really hoping for some. The server seemed to become annoyed when we asked for any accommodation. It was a disappointing experience and we will not be back. read more

Highly recommend the red velvet ice cream with marshmallows and almonds. Kind of expensive but worth the price! However there is not a lot of places to sit if you go at a popular time. Love those place! 5/5 recommend. read more

I called 3 times. The last time I was put on hold. I waited for over 20 minutes. I was trying to order a cake. I ordered it from Brusters. read more

At 9pm I went into this location and while waiting inline I was observing several of the employees being unprofessional and unsanitary. There were a total 4 employees that I saw in there at the time. One of the male employees was in the back filling containers. There was M&Ms left on the counter and as he got done he took a towel and sweep them off the back of the counter onto the floor which landed underneath the counter which I can imagine will not be noticed or cleaned. The next employee who was a female was standing in the doorway behind the counter ordering food and asking everyone what they wanted while they were trying to assist customers. She also had on scrubs which looked like she came from working at a medical establishment and is quite disgusting. The next employee which was the one who making my order was holding conversation the whole time and not engaging with me on how I wanted my order. He walked off in the middle of my order and went to talk to the female who was ordering food to make sure she placed his order correctly. He did not ask me to hold on or say he would be right back or anything. The last employee pulled some home made stick or tool from under the counter to unclog the drain on the side of the slab and some of the water splashed back up slab. He did not clean the slab or anything and that tool he used did not look like something he should be using. Majority of the napkin holders were out of napkins. I have visited several Marble Slab Creameries and this is by far the worst and most unsanitary one I have ever been to. read more

This ice place was way over priced. I got a medium for 8 bucks. Like what? The coffee ice cream should've been called "frozen milk."

Little non fact; this location also has a Great American Cookie Company inside. Yep if you want great ice cream AND fantastic cookies this is the spot to stop and carb up. I can't help but get a cookie or 5 every time I stop for ice cream...sinful. Also they have great service at this location and thye bump SiriusXM's The Message while you wait. read more

Ended up at Marble Slab after a very nice dinner, wish I hadn't. Saturday night, 4 servers behind the counter, ice cream was melty and there were at least four large tubs in the ice cream area that were completely empty, no replacements forthcoming. Got cinnamon, bad idea, big old ice cube in the middle of my ice cream! Young server didn't have a clue (gave me the wrong ice cream), and when I went to get napkins for my waffle cone, every single napkin holder was *empty*, on the counters, by the register, all of them but one, off to the side across the room on a counter, and only on one side of the dispenser? There were plenty of people available to change out ice cream and load napkin holders, but no one could get it done? Poor, poor impression, ice cream was meh. Not recommended, not going back. read more

The servers didn't have any kind of uniform or any appearance of a dress code. One girl had her hair down and it got into my ice cream. The store felt unclean and unprofessional, will not be returning read more

First of all, the ice cream is way too soft. . . turn down those freezers, boys! With all those strong young men in there, they could scoop up hard ice cream easily. I don't like melty ice cream, especially the first few bites. 2nd: the cotton candy is AWFUL! It tastes like plain ice cream with extra sugar and NUTMEG! No comparison with Ben and Jerry's cotton candy. . .Oh My! Plus, who knows about all that blue dye? read more

This is easily the best ice cream in town, but I hardly go there anymore for a few reasons. For one thing, they don't clean the slab in between preparing different customers' ice creams. They just dump your ice cream down on the melted remains of whatever the person in front of you ordered and mix it all together. I have to request that they don't mix my ice cream anymore because I don't want flavors that I didn't order mixed in with my ice cream. If they would wipe down the marble surface in between customers, this issue would be easily resolved. Another issue: the last time I went here, I was waiting in line when an employee dropped a spoon on the nasty floor, and without cleaning it off, put it right back into the toppings container. This should NEVER happen. My family and I walked out without ordering. If Marble Slab would just work on being a little cleaner, I would go back in a heartbeat. read more

The ice cream was amazing as always. But the lady behind the counter was a complete spaz. My wife and I both ordered small cups with toppings. While mixing one of them she dumped most of the topping in the floor and had to add another scoop. And boy what a mess she made trying to get the ice cream from the slab into the cups. She then nearly dropped the ice cream while handing it to us. After we finally got our ice cream and sat down, the customer behind us ordered something with shaved ice in a cup. Well he got his shaved ice, but all over his shirt and shoes.. Not in his cup. read more