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    Marc D. Rosenthal, MD

    2.7 (7 reviews)

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    Philip H Kuo, MD - in front of office

    Philip H Kuo, MD

    2.9(15 reviews)
    140.5 km

    Horrible staff! I came in for my allergy shot appointment in the morning at the Aiea location and I…read morethought they checked me in. However, all these other patients came and went, but I was never called. About 1.5 hrs later, I still wasn't called. This should've been a quick shot and then I would be out the door in a few mins. Then again, this wasn't the first time this has happened. The last time this happened, I had asked the staff how much longer I had to wait after waiting for an hour, but found out they had forgotten about me and proceeded to get me with my doctor asap, only to be lectured to be understanding since Saturdays are busy and to not book on Saturdays. So, I tried to hold on a bit longer this time, but after almost 2 hrs I was reaching my breaking point. Finally, the person who supposedly checked me in noticed me and asked if I was still waiting. I was super shocked at this point. When I told them how long I was waiting for, their faces said it all. They had once again forgotten about me. Then proceeded to get me with the doctor for my shot. I also understand the doctor can be very curt but I was already feeling put off by their staff earlier and it didn't help with my mood. I didn't get any sincere apology at all from them either; Just a quick "oh sorry" sort of apology. Not even after I was done with my allergy shot. Ultimately, I decided I was done. I didn't want to get brushed off by them anymore on top of getting shots that aren't improving my allergies at all. I can't say who the staff member was, because I want to be careful not to make this about race or identity. Sooooo, if you folks are still going here, make sure you check they actually checked you in. They should also be "understanding" about your time too. Otherwise, what's the point of appointments.

    Dr. Kuo was super informative and has a great sense of humor. The staff was friendly and getting…read moreallergy shots was quick and easy. I would recommend going there.

    Marc D. Rosenthal, MD - earnosethroat - Updated June 2026

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