I went to the doctor Mcmaster after a referral from a friend. Sure glad I did. I was very…read moreimpressed,. I was at ease with Dr. Zach. Generally I'm Anxious at dentist appointments. Exam was very thorough, everything was explained, and I didn't feel pressured. Cleaning was also very impressive, I'm very happy with the cleaning that Karen did.   I found my new dentist.

After reading the office's response to my husband's review, I feel the need to share my own…read moreexperience as the person who actually went into the office to discuss the billing issues. The problem was never that we refused to contact insurance ourselves. The issue was the office's unwillingness to help clarify obvious discrepancies or assist in resolving confusing charges related to treatments THEY recommended. When I visited the office, I asked reasonable questions about inconsistent insurance payments, unclear billing, and financial charges added during the insurance processing period. For example, insurance paid very different amounts for exactly the same treatment. The office simply printed out the insurance payment details and even agreed that it "didn't make much sense." However, when I asked if they could help double-check with insurance, I was repeatedly told that it was "my responsibility" to deal with insurance. Simply telling patients to call their insurance company is not the same as providing good customer service or billing transparency. What made the experience especially frustrating was the dismissive attitude throughout the conversation. In particular, when I pointed out that financial charges were being added before insurance had even completed processing the claims, I explained that the insurance payment timeline is between the office and the insurance company, and patients should only be responsible for the unpaid portion after insurance processing -- not finance charges on the full amount during that process. The response I received was essentially: "Well, it's your insurance. They paid us late, so you are responsible." I have honestly never experienced this type of billing practice anywhere else. Overall, this office felt far more focused on collecting money than caring for patients. This was reflected in the unclear, non-itemized invoices we received. If I had not gone into the office personally and asked for printed details, I would never have understood how these so-called "financial charges" were being calculated. Please carefully review your invoices if you visit this office. I truly hope this feedback encourages them to improve their billing transparency and customer service.

I just became a patient at Maple Family Dental and it was a great choice! The staff is very…read morefriendly and very competent at their jobs. The last dentist (different office) had a hard time numbing me but Dr. Wegryzn made it happen! I was comfortable the whole time. The office is very clean with great music and top of the line equipment. It's such a relief to find an amazing dentist! Thank you!

Wanted to share that we loved the care we received at Maple Family Dental. Not everyone accepts our…read moreinsurance so it was wonderful finding a dentist who accepts it. And I was not 'treatment planned' to death, to make up for the insurance coverage! All recommendations seemed just and fair. THIS was huge for us! The office was pristine. And modern. And new! Parking is available on the street or there is a parking garage on the side, with spaces reserved for Dental Patients. Dr. Matt has excellent "chair-side" manner. And I appreciated that he lets you know what he is doing as he does it. The hygienist Annie, has a spunky personality and charismatic! Plus she does an excellent job cleaning. All the staff seem to enjoy working there and you can tell that they are appreciated and treated with respect. So very happy that we have found Dr. Matt, Annie and the team at Maple Family Dental.

Dr Carlson is one of the best dentist I've ever been to!! I usually take a Valium to calm me down…read moreseeing a dentist, but he makes it so easy for me and explains everything every step of the way. His work is very good work too. The office is always clean and the people in the office are always friendly like ReBecca. I wish all dentist were like him. Taking the time to explain things makes a big difference to take away all the fear. I mean who really likes dentist .. usually not a favorite! Right? Not Dr CarLson he's different. Thank God!

Been going to Dr Carlson in Valley Center for few yrs now & extremely happy with his work. Just a…read morereally nice person. I always feel relaxed going into his office. Blanca his asst is very considerate checking to see if there's pain as we go along. Nice front office ladies. Ez to book appts with considering I've had to cancel & rebook. I'd give them a 10 if Possible.

While I initially wrote a glowing review for this practice, and some things still hold true - like…read morethe competency of the actual dentists and the integrity of one hygienist in particular (for reasons I will explain shortly), unfortunately there was more than one issue with an unbelievably rude receptionist/admin named Leticia that I simply can no longer look past. While I was still a patient and getting my teeth cleaned, I could literally her her ridiculing a question that I had asked another front staff member. When I say ridiculing I mean just that - she laughed out loud and acted as though it was an utterly idiotic thing to ask. When in truth, it was a pretty basic question about my insurance coverage for part of a complex and costly care plan. It rubbed me the wrong way and I did let it be known to higher-ups, but I chose not to update my YELP review at that time. I then had an unfortunate experience with a seasoned hygienist who wound up breaking a tool while working along my gum line. I give her credit for admitting it and insisting that we immediately get x-rays - to see where it lodged, since she feared I could choke on it later, or it could eventually come out of my nose while sleeping. Mind you, I'm a bit phobic about dentists to begin with, and for very good reasons. As a child, a dentist attempted to fill cavities in my mouth without numbing me at all. AND tragically, I had an Aunt with severe asthma who passed away after slipping into unconsciousness and not breathing - as a result of being too heavily sedated by a dentist. So to be told that a broken off and presumably sharp edged metal object was now floating around in my body looking for an exit was not only disconcerting - it was TERRIFYING! But I tried my best to keep my cool and not freak out. Had the hygienist not shown that level of integrity, it would have been a whole different story. Still, the situation would surely cause some to want to sue without a second thought. That's when things started to go south. Even though I had let the incident go, a sudden fear of being sued and subsequent resentment for the possibility surfaced. For instance, after EVERY single appointment I was asked to evaluate the visit. That felt like some type of preemptive defense tactic to prove I was happy with the care provided. Then, other dental hygienists started to seemingly act defensive on their colleague's behalf - by openly criticizing my complicated gum condition. Which had resulted from an auto-immune inflammation response to a prior laser surgery. The thing is, I had never registered a complaint about the tool broken off along my gum line incident, yet they were all acting defensive about it. I had actually long since let it go. The single time I had complained was about the receptionist's unacceptably rude behavior. I eventually left their care because of all this odd and offensively defensive behavior. A few years passed and a loved one' s long-term dentist wound up abruptly retiring, so I actually recommended Grand Dentistry to them, since they were nearby. When he called Grand Dentistry, he was immediately put off by the rudeness of the very same receptionist - Leticia. Who he said actually scoffed at his insurance provider and said they only take the elite version of it. The funny thing is that he works for a very well-known media company and they have a separate phone number just for employees under his company's plan. He just calls it a custom PPO plan, but I'm assuming that is what Leticia meant when she referred to "the elite version" that they take. Ironically, Leticia then proceeded to tell him that he was not on the elite plan and so his coverage with Grand Dentistry would largely be out of pocket. So not only is this woman rude beyond comprehension, she apparently doesn't do her job well. The worst part is that she seems overly confident that she is immune to criticism. And maybe she is. I'm not sure if she's related to, married to, or the girlfriend of a higher-up - but whatever the case is, her elitist attitude and condescending spirit are doing real harm to the reputation of this office. My loved one is not one to ever complain, he simply found another dentist and moved on. But the fact that Leticia is still there and still acting so rudely is what motivated my update today. When someone is potentially the first person to engage with a new patient, be it on the phone or in person, you should expect them to represent the ALOHA spirit that this place wants to be known for. Not the antithesis.

I've never left a dentist office saying I was thrilled with the procedure and results. Using a…read morelaser without numbing, and gentle hands Dr. Golshan fixed a cavity below the gum line and repair the exposed root area. What a great experience and glad I go to a dentistry office that is up to date with current practices. Yea!

I have had 3 visits now at Dr. Dudar's office and they have all been great! I put off the dentist…read morefor several years as I knew my teeth needed work beyond just a cleaning and to be honest, the fear of anesthetic shots before work gets done deterred me from going in. But, specifically, the other doctor in the office (Dr. Heather) knew of this fear and was extremely gentle with the whole procedure! Dr. Heather went above and beyond to ensure I was comfortable and she was even sweet enough to tell me a couple stories during the whole thing to distract me. Worked like a charm. Minimal to no pain! She did so awesome with my deep cleaning. Furthermore, Grace at the front desk was very helpful and the assistants that worked with me (didn't catch their names) were also very awesome. So grateful to find this practice. 5 stars!!!

I cannot say enough good things about the ENTIRE Staff at Dr. Dudar's office. Grace is so pleasant,…read morefriendly and kind every time and Heather, the hygienist is the best we have ever had, thorough, gentle. And Dr. Dudar who has done two of my crowns is hands down the best I have ever had. I suffer from PTSD from a handful of uncaring, robot like dentists in the past as well as some horrific child hood memories. He is very empathetic and sensitivie to my anxiety and is always kind, and light hearted and fun, he makes even an experience like getting a crown, very comfortable and painless, and his assistant Sheila is the absolute best. I cannot recommend this place enough. Never thought I would find a dentist where I didn't have a panic attack before going in (even for a cleaning). Thank you to the ENTIRE STAFF! :)

Dr. Bainer.....Talk about a Dream Team! In the dental…read moreprofession, I'd consider you and your team are IT ! Time to seek dental attention again, you say? Another doctor? A stranger because you're new to this area? Not only a doctor but a dentist doctor who's sure to cause pain ? AAUUGGHH! Go visit Dr. David Bainer, say friends ! So very reluctantly, I follow their advice ! I shuffle half-heartedly up to the front door of his office, not at all looking forward to what lies beyond. But then, I'm pleasantly surprised by the very welcoming receptionist, Lina. OK, I feel better already! Then comes Medical Assistant, "Bailey" who instantly charms and engages me about Dr. Bainer and what lies ahead today as she escorts me into the inner chamber. Clearly, Bailey loves her job and respects Dr. Bainer, settling most of my apprehensions. Next up is Dr. Bainer himself, and OMG, I was totally impressed by him, first as a gentleman, second as a knowledgeable and charming dentist who gave me the best medical experience I've encountered in 80 years of visiting doctors ! For me t'was a "red letter day!" Most notable about Dr. Bainer was his kindness and compassion, as exceptional as his obvious drive to deliver the highest possible standard of patient care. I left with a confidence that he would do his very best hereafter to help me and soon my wife, who dreads dentists with a passion! T'would be easy for critics to claim I'm over the top with praise here, but I exaggerate not! Everybody I met on the team was exceptional. Bottom line, Dr. Bainer will be our dentist for the remainder of our lives. Thank you ever so much Dr. Bainer, Bailey, Lina and other team members for such an experience. And may God richly bless YOU all as you press on giving your patients such superlative dental care! Yours sincerely, Bruce and Carole Page

First of all, they use super high tech imaging that I haven't experienced at any other dental…read moreoffice. It was really cool to see 3D images of each tooth on the screens. Additionally, the staff are very friendly and Dr B goes over each thing with you. I recently switched from another dentist office that was terrible and it was even more eye opening than I could have imagined seeing leaking fillings (one that was JUST completed 3 months ago!!) and a crack in a tooth I didn't know I had. He was super positive throughout my first visit and it was a very welcoming environment!

Thank you so much! My experience was much gentler vs my old dentist. You listen to me & cared with…read moretaking care of me. Thank you. Mia B.

Be WARY of this dentist! He told me I had 4 cavities. When I told him I wanted to do a cleaning…read moreand get a second opinion on the cavities he got mad at me. Why would someone get mad, if they are being honest and truthful? I was told I'd have to reschedule for a cleaning. At no point, was I told my first visit was just a consultation. I've never been treated so bad at a clinic before by a dentist. This dental group had gotten a lot of high reviews on Google and Yelp because of a raffle he's offering for reviews! I was duped. Went to another dentist which said I may possibly have 2 small cavities but he couldn't be sure until he removed my sealants/fillings.

My experience at Escondido Dental Group is always worth a review everytime I come…read more From the moment I arrived, Dr. Dexter Nguyen and the entire team made me feel welcomed, comfortable, and well taken care of. Dr. Dexter Nguyen's professionalism, attention to detail, and genuine passion for his work are on a completely different class. It's rare to come across someone who takes that much pride in providing outstanding patient care. If you're looking for a dentist who truly cares about his patients and delivers top tier work, I highly recommend Dr. Dexter Nguyen and the team at Escondido Dental Group. They have completely changed the way I feel about going to the dentist!

My visits to Escondido Dental Group are always excellent. The staff is friendly and efficient, and…read morethe cleanings, exams and treatment are very professional.