I wanted to support a local small business, and I understand that mistakes can happen. I paid for…read morethe work, thanked them, and did not ask for a refund. However, based on my experience, I will not be returning. I brought in a bag to have two zipper sliders replaced because the pull tabs had broken off. About a week and a half later, I received a text stating that the zipper itself was ripped and needed to be replaced at an additional cost of $130. The problem is that the zipper was not ripped when I dropped the bag off. The damage is very noticeable and is located directly on the zipper track. It would have been obvious to both me and the shop during intake if it had already existed. The bag is older, so my assumption is that the zipper may have torn during the slider replacement process. Had the shop simply told me that, I would have understood. What bothered me was being told the damage was pre existing and then being presented with a $130 upsell after already paying $45 for the original repair. Considering the bag can be purchased new for around $100, the recommendation made even less sense to me. I paid the bill and picked up my bag, but I left disappointed. From many of the reviews, it sounds like the previous owner built an excellent reputation over many years. Unfortunately, my experience under the current ownership did not reflect the level of service I was expecting. I sincerely hope future customers have a better experience than I did or read this review in time to choose another repair shop.

You need to RUN from this place! Dropped off a pair of boots…read moreto get heals repaired.. . Came back a week later they couldn't find them. When they did they HAD NOT been repaired.left them again. . When returned a week later picked them up and headed to airport for international flight. 10 minutes at airport heals fell off. . They insufficiently glued heals and no stitching . . WHEN I CALLED THEM FROM OVERSEAS THEY REFUSED TO GIVE AND SORT OF REFUND.

This is an amazing company. I love their people and their products. Olivia is awesome for dealing…read morew/ my long emails and they are truly the kind of company that I don't mind spending large amounts of money with. They're getting big but they still have a small business feel that makes customers feel valued.

I went to three leather shops before I found Lost Dutchman leather, the other shops said they don't…read morework on watch straps. Lost Dutchman replaced my old one and the new one looks great. Thanks to all. Keith

Found this place when looking for a punch to make holes for grommets in a garment I was sewing. The…read moretwo men that were there were very helpful and assisted me in getting the correct punch and making sure I had the proper tools for the grommet installation itself. I think the quality of goods was amazing for the price. Always nice to find somewhere that you can shop in person rather than online!!

I love coming here to grab supplies. Pricing is competitive with other similar quality…read moreleather/craft supply shops. If you have any questions or are looking for advice, it can be hit or miss. They do have some friendly and knowledgeable employees- but some won't even acknowledge you when you walk into the shop. I have asked questions and was met with either a wealth of information or simply told to "google it". Nice stock of stuff. Usually they have everything in stock that I need. Leather is a little pricy- but that's everywhere now. It's nice having a semi-near by Tandy location!

Hubby has a shoulder bag that he likes for his 'go bag' of medical supplies. It has all the right…read morepockets for the items he has to have with him. When the fabric tore it seemed easy enough to replace... NOPE! The company doesn't make that model and no luck online, we looked at other bags. How can there be so many bags that won't work as well as this one? Maybe it's because his needs are specific, but sheesh! Seems we could find a replacement, right?! Now it's time for the repair. The fabric was torn away from the trim, so repair didn't seem possible, and this wonderful man described how he could repair it, but it wouldn't look like it had new. At this point, we really didn't need anesthetics - we needed function. The repair turned out GREAT! He stitched webbing in a way no one would even notice, and the tear is completely gone! Hubby is thrilled to have *that* bag back in use!

So excited to have this place right down the road. Cobblers were all over in the City (NY), but…read moreit's always been hard to find a good local spot since I moved out here. Even if I didn't live down the road, I would drive out of my way for this place! Dropped my Burju heels off on Tuesday and they were ready the next day! I spent a lot on these shoes, so it was frustrating to see the heel caps deteriorate so quickly. I was basically dancing on the metal screw the last few months, so I desperately needed the repair. He put brand new caps on within a day and it only cost $14!! I will be sending all my dance friends here, and I will be back for sure! He works on belts, bags, purses, suitcases, shoes, you name it, so if you have some favorite items that need some repair instead of having to donate or trash them, definitely stop in here to see if he can fix it! He clearly is passionate about what he does and is extremely helpful and friendly. Highly recommend!

Had two sons getting married this year was in a panic for the November wedding, found a dress size…read more14 bought off the rack took it to Jr sewing and they altered the dress into a size 4 fit me like a glove. Amazing work professional and timely. Dress #2 was in Hawaii I bought a long dress took it to them and they made it 3/4 length beautiful job Highly recommended this company A+ in my books

Wow! I am so impressed with the quality, service, and speed of JR sewing. I needed a simple him on…read morea pair of jeans I purchased and he was able to alter them on the spot! I was expecting a few days turnaround....nope! He was so fast, so sweet, and now I have my go -to spot for all things alterations!

Incredibly knowledgeable staff, and friendly to call and visit. Mike at AZ Leather helped custom…read moreorder a large leather couch and couldn't have been more helpful. Heavily recommend for anyone looking for premium leather furniture or information on leather products. Thank you Mike!

Salesman is great but the service is horrible, couch we paid an amazing price for was sold to us…read morethat we would get in 8-10 weeks then moved it to 12, we are now at 16 and cannot get anything but the run around as to when we can expect it. Small business must do better to survive ..

This travel store is the perfect place to find a Christmas, birthday, misc gift for your…read morehard-to-buy-for friends. It also has a great selection of luggage. They also let me find a quiet corner to nurse my baby in... which was much better than returning to a bench in the busy, public mall walkway. 5 stars! I think the best thing was the nice (pretty) woman that worked there. She made me want to buy lil travel trinkets.. and I did! haha See ya there!

I never thought luggage shopping could be this wonderful! Zac was phenomenal. I went to Travel…read moreOutfitters on a mission to see if they would have the luggage I wanted. I was undecided between 2 different series of Briggs and Riley pieces. First of all, I was very impressed that they carried both series and had them on display. Zac was very knowledgeable and demonstrated all the features. He listened to everything I had to say and understood what was important to me. Zac helped me select other pieces that I thought would be useful and I can honestly say, I am beyond thrilled with my purchases. I am very happy that I decided to go to Travel Outfitters. I can't imagine ever wanting to shop anywhere else for luggage. The service and selections were outstanding. It was a great experience and I love my new luggage.

I love these place. The gentleman that repairs all the shoes is the sweetest and must talented…read moreperson. I have taken three pairs of louboutins to him to get the protective red bottoms installed. He has does amazing job every time. He replaced the zipper on my Tom booties and kept the same color zipper. He even sewed on a tassel to match the new one. He is talented and caring. He also only uses the best products.

I took two pairs of shoes to them last week & was told to BE SURE to pick them up 6/1 because…read morethey're moving. He said he's be starting the move on 6/2. I went to get them 6/1 & they were already moved out! Their phone isn't working & I have no idea where they moved to. I HOPE they'll contact me via yelp since I've had no phone calls, or communication from them of any kind. It took me 3 months to find those shoes. I'm left with neither & needed one pair this week. This was my first time there. AWFUL!!!

Jorge responded promptly to my request regarding my couch cushions. He replaced the envelopes that…read moresurround the foam at a reasonable price and completed the work in a week (instead of the estimated 2 weeks) so I could once again enjoy sitting or lying on my couches. I am very pleased with the results and recommend Jorge to all that may have a similar problem with sagging couch cushions.

I had Jorge re-upholstered 2 patio chair cushions (4 total cushions) that were starting to look…read morekind of sad! I appreciated his communication from start to finish! He had several nice materials to choose from and even gave me a discount on some leftover Sunbrella material! The job was completed in a week and a half and I was so happy when I picked up the cushions. Very professional job! Jorge even added padding to my depleted cushions and a zipper in the back of each cushion. My patio chair set looks brand new again! Can't wait to use them when the weather cools down! I would strongly recommend Jorge; a very kind, passionate, professional! I love supporting small businesses like this!

First of all, I had no idea this place was the size of a small nation. I walked in thinking,…read more"Little antique shop, I'll just go up one aisle and down the next." Ma'am. Sir. There is no "up and down." This place is a labyrinth designed by someone who said, "What if we hid Narnia behind every dresser?" I got lost at least three times. Possibly four. At one point I genuinely forgot: What I came for, which direction I entered... who I am as a person. Every time I thought I found the "main path," I'd turn a corner and BAM! secret pocket room. Hidden alcove. Side quest unlocked. Now, to be fair, if you are someone who enjoys treasure hunting, rummaging, discovering trinkets you didn't know you needed, and time traveling, this is your Disneyland. There is stuff. So much stuff. Trinkets. Bobbles. Whatnots, galore. Things your grandma had. Things your grandma refused to have. I went in looking for one very specific item. I did not find it. I did, however, find three existential moments and mild spatial disorientation. Did I have a good time? Yes. Did I leave with what I needed? No. Did I briefly consider dropping breadcrumbs to find my way out? Also yes. Three stars because it's impressive, chaotic, and an adventure... but if you go in with a mission, be prepared to lose it. Possibly along with your sense of direction. Would return. With a map.

One of my favorite things to do on a Sunday is going on a treasure hunt as I like to call it & this…read moreparticular antique store I just love! We've been to this store several times over the past couple of years & every time I'm lucky enough to find something amazing yet half the time my choice is in the locked cabinet..... lol! This store is extremely large so you can definitely be there for a few hours because they have everything that you can imagine! The store is also well spaced out for as big as it is & it's not cluttered like some antique stores can be! On this last visit I completely lucked out because I've been eyeing a figurine in a glass case & it was still there! Well once they took it out & put it in my hands I knew I wanted it.... a Giuseppe Armani figurine so delicately made, I fell in love & the price.... Could not beat! Then on another visit in another locked glass case there she sat.... This gorgeous Sweden " Strombergshyttan " crystal vase of a girl holding a bird cage, underneath the vase is signed & numbered. Yes I basically walked away with a steal, my husband had to tell me to stop smiling! I just love this store, there's such a large selection to choose from for all tastes out there! Mind you it's not in that fancy zip code but do not let that discourage you because sometimes when you drive out of those zip codes that's where's there'll be some extra treasures lingering around!