So, long story shortened, vehicle is back home with repairs completed. Passenger side DRL light…read morenow works. Due to multiple mis-diagnoses and a parts cannon it took weeks instead of hours. Not over-impressed but just glad the vehicle is roadworthy at this point with proper headlights, oil change and new tires Sure hope nothing difficult breaks on this vehicle, really don't think they could handle it. Gave 4 sketchy stars, work was completed but this experience left us cold

I brought my 2013 BMW 328i to Sandia BMW after experiencing symptoms consistent with the N20 engine…read moretiming chain defect -- a known, documented issue that is the subject of a federal class action lawsuit (Gelis v. BMW, D.N.J.) and an active BMW service bulletin (SI B11 03 17). I disclosed my concerns explicitly: the vehicle was running hotter than normal, had experienced a loss of power, and had triggered an intermittent oil pressure warning under load. The service advisor's response was to misrepresent BMW's own engineering specifications, claiming that elevated operating temperatures were "optimal" for this vehicle. This is factually incorrect and directly contradicts BMW's published guidelines. No further diagnostic action was taken, and I was dismissed without remedy. Eight weeks later, the engine suffered catastrophic failure -- grinding, complete loss of power, and a no-start condition consistent with total timing chain and oil pump system destruction. The vehicle had to be towed. The failure mode, the timeline, and the symptom progression I reported at my service visit are textbook presentations of the exact defect Sandia BMW's certified technicians are trained and obligated to identify. A dealership operating as an authorized BMW service center has both the proprietary diagnostic tools and the manufacturer's service bulletins to identify this failure in progress. The decision to send me back on the road in a vehicle exhibiting active warning signs of imminent catastrophic engine failure raises serious questions about the standard of care provided -- and the potential liability that follows from it. Following the failure, I contacted BMW of North America directly, at which point a case was opened and I was transferred to a designated advocate. That advocate was dismissive, stating that BMW was unlikely to accept responsibility, and redirected me to Sandia BMW, representing that a dealership representative would contact me. No contact was ever made. BMW of North America's own case record documents that I pursued every available channel in good faith. What I received in return was a closed door at the corporate level and silence at the dealership level -- a coordinated failure of accountability from an authorized service network that had both the knowledge and the obligation to act before this vehicle was destroyed. Prospective customers bringing vehicles with N20 or N26 engines to this facility for service should be aware of this experience and draw their own conclusions.

I have been looking for a truck for a couple months. I went by here on my way home after another…read moredealer tried to cheat me on my trade in. Walked in Oscar greeted me at front, took me back to desk, explaining how CarMax works. Did an excellent job breaking down process. I explained what I was looking for. He pulled up some options. Oscar had an appraiser go evaluate my truck while we evaluated the 2 I liked. Appraisal was more than one , but lower than other dealers. KEY is they don't require you to sell it to them. Truck I liked would cost me $199 to have it delivered from UT for a test drive. I paid, 10 days later after inspected/prepped, I drove it. During the 10 days Oscar & system kept me updated of shipping status. Zero haggling or problems during the appraisal, search, shipping, test drive & final sale. Final paperwork takes a while, so be prepared to wait. Business office staff broke down the paperwork, easy explanation of cost. Thereby making you feel you are not being taken. I called two days later to confirm with Brittany (in business office) if everything was a go, because I will be going to TX soon. I am worried about my temporary plates expiring. She explained everything is great, but would personally watch out for them. THAT IS GREAT CUSTOMER SERVICE, because I feel I no longer need to worry about this. Brittany is on top of it. There are many different sales persons in the building, young, older, male, female, of color, Spanish speaking, so absolutely no reason you can't find someone to feel comfortable with in your vehicle search. Now that said I highly recommend Oscar (attached his photo) You are able to ask for him personally if you wish. Funny that wife & I found him easy to work with even though we have adult grand-kids his age. Young but a hard worker & quick to get you the answers you need.

waited for months to get the license plate. I called and they kept giving us excuses (saying it…read morewas their fault and they would expedite the plate)...another month later...still waiting. Don't waste your time. We will buy all of our future company vehicles elsewhere! This was the second company vehicle we purchased from Carmax, and definitely our LAST!

Elijah and Annette are amazing! The whole team is glorious. This was my first experience buying a…read morevehicle off the internet completely unseen physically (which is a nervous experience) and they made a fantastic buying experience. Completely white glove service. I will definitely consider flying out there to buy my next vehicle!

If you're looking for a dishonest and exhausting auto sales experience, this is the dealership for…read moreyou. This company knowingly omitted material information that would have prevented most consumers from purchasing the vehicle. What was represented as a "clean" vehicle was in reality a poorly executed attempt to conceal prior collision damage. The "minor" damage on the carfax was far more than a cosmetic ding. Their 6 point inspection they are so proud of didn't mention how the grill was being kept on by zip ties alone, or how the bumper was glued on. No mention of a prior collision extensive enough to require a new radiator cage, a new hood, a new grill and a new bumper. To an average consumer like myself, the grill and bumper looked like upgrades. Over the course of five months, and throughout multiple communications, I was repeatedly assured all issues would be corrected. After the vehicle was held for weeks for so-called "repairs", it was returned with substandard, below poor quality, bodywork, and critical sensors still malfunctioning. An independent third-party inspection confirmed the repairs were rushed, unprofessional, and cosmetic, not corrective. When these deficiencies were raised, the dealership resorted to gaslighting tactics, denying visible defects, contradicting prior statements and attempting to make me question what was clearly documented and observable. Rather than taking accountability, their responses are evasive, dismissive, and calculated in an attempt to shut down further discussion. In a good-faith attempt to resolve the issue, I requested a comparable vehicle with no collision damage and/or history. I was repeatedly assured that this solution was acceptable and achievable. Once those assurances were given, communication effectively ceased, with follow-ups ignored and no meaningful effort made to honor the proposed resolution. What good is calling if phone calls are ignored and messages go unanswered. This was not a mistake or a misunderstanding, but a pattern of misleading conduct designed to push a sale through at any cost while avoiding responsibility afterward. In my experience, Hubert operates on half-truths, omission, and customer fatigue rather than transparency or integrity.

This is the Ultimate body shop! My vehicle looks so good. The extra time they took to make it right…read morewas well worth it. What a great job! I will definitely use them again if I have another accident. .. but let's hope I don't have another accident!

They kept my vehicle over 6 weeks for repair after a minor accident. When they finally called and…read moresaid the vehicle was ready for pickup, I found body panels that were not aligned, hood not aligned, damaged parts still on my vehicle, a new headlight was installed but was not adjusted. It pointed to a spot about 12 feet in front of me. The paint job was terrible with rough spots on the hood and drips and runs along the bottom edge of my fender. They installed paint protective film (that they were not to install per the work order) and trapped several bubbles under the film. My advice to you would be to AVOID AT ALL COSTS!

SERVICE DEPARTMENT I was receiving notifications that I had…read morean emissions recall. My engine light had came on also. I dropped into the Miller Ram Service department today at 715. Mr Baca walked up to me introducing himself, so I ask is there anyway someone could take a look at my engine light. Maybe schedule me from the recall. He handed me off to an outstanding service specialist who immediately started the process. I was out by 9, completely satisfied with their outstanding customer service skills. The team of service professionals really made my day. No charge!!! My engine light was issue was explained to me & I was told what to prepare for in the future. No real problem at this time & they reset it. I highly recommend this company & their service team.

horrible customer service by the service manager. I took my Jeep multiple times to get a leak…read moreresolved and they told me it was fixed when it was not. they will not offer a service loaner.

We were looking for a truck to tow a camper and Shawn New helped us tremendously. Over 2 separate…read morevists he answered all of our questions and helped us make an informed decision on what size truck we needed. Shawn is the reason we bought from Melloy Dodge!! Great experience all around!

I purchased a used vehicle from them. They told me they would check everything out…read morebumper-to-bumper. Make sure everything is good. Make any repairs necessary before I bought it when I picked it up and drove it off. The oil leaked out of the port on the side of the engine, they did not have the oil dipstick bolted down. It fell out an oil leak leaked out. I checked some other stuff. Nothing was done. I took it back to them. They apologized. Said the gal that was to fixit was real busy and didn't do anything on the list and they will get everything fixed. I picked it up and brought it home it doesn't get driven much because it is for towing behind a motorhome. It was sitting in my front yard and it starts going berserk lights coming on alarm going off and the hatchback opening on its own in the middle of the night I took it to a another Dodge dealer and they found broken motor mounts and a computer update that should've been done at Melloy Dodge like they said and it wasn't. They are not truthful and don't stand behind their word I gave them the opportunity to fix it and they said too bad. There's nothing they want to do with it so it's gonna cost me $1600 to have it fixed at another dealer very untrustworthy people.

I was looking for a place to have my outback clutch replaced at. I called the dealer and their…read moreprice was very high and their turn around time was estimated to be two weeks. I called around to other shops, and their prices were almost the same as the dealer. I called First Class and they quoted me 1000 dollars less. I was a bit skeptical at first. Low price can mean low quality. This is not the case, these guys know their stuff and are super-fast. What was going to take two weeks at the dealership took them a day. I dropped it off one day and picked it up the next. I did run into an issue with the thermostat they had changed and when I brought it to their attention they took care of it right away. These guys have my recommendation for sure. They are great, the service it top notch and their prices knock it out of the park.

I had a great experience getting my Subaru repaired here. They gave me a fair rate and were super…read morenice and easy to work with. The repair took less than hour and was perfect. Overall it was easy and painless, and I will come back again if I need to in the future!

Let me go on record that I wholly dislike most car sales people - whether new or used. In shopping…read morefor cars, I have been to many, many car dealerships. That being said, I have to say that I have just had the most wonderful experience at Enterprise Car Sales. From the minute we walked on the lot, we were treated respectfully, honestly and were able to joke with our salesman, Mike Ellis. I HIGHLY recommend speaking with this man if you are in the market for a well-maintained used car. This man never pushed, never prodded, asked the appropriate questions and did it with a smile on his face. He was honest, forthcoming and just a pleasure to deal with. And he found me the car I wanted - that I loved. And then he brings in that pushy little person -- you know, the "closer" -- who goes over the financing with you. Except she wasn't. Lisa Darby was a pleasure to deal with - went through the information thoroughly and was honest as the day is long. She did her job efficiently and all with a smile on her face. And she drinks coffee :) I was a bit sad when I drove off the lot in my new/used dream car. A hug goodbye from both Mike and Lisa after I made them play staff photographer and sync my phone and go over features gave me a little tear in my eye. A dream team to be sure!

I used to be an employee of Enterprise. I was fed lies about how great and well taken the cars are…read moreat Car Sales. I had the worst experience I have ever had buying a used car. This entire experience was an absolute nightmare and the attitude that I encountered from the employees at Car Sales was incredibly inappropriate. If they would have shown some sympathy for my situation it would have helped, they made me feel like an inconvenience. The only person who was truly helpful was Arturo. Otherwise, the area manager Sam Leibenhaut, employees like Dashnie, and even the main honcho Mike Peters, gave off a very bad attitude. Around April 10th, I bought a 2022 Nissan Sentra. Shortly after I bought the car, I noticed it would shake at various speeds. Therefore, Car Sales had me take it to Pep Boys. According to Sam, Pep Boys told him that they recommended the wheels be replaced because they have flat spots that may continue to make the car shake, but the balance should have taken care of 90% of it. Sam said he could not replace the tires because the tread was still new. Shortly thereafter I noticed that when I turned right or lef the front of the car made a sound. Car Sales also heard the sound, so I took it to another Pep Boys. The CV axle was broken and the struts needed to be replaced. The car that I had less than 2 weeks sat at Pep Boys for a week because they had to order the CV axle. I never heard anything from Enterprise. When I arrived at Pep Boys, I was told they only changed the struts because it was still under warranty with Nissan. Nobody communicated this with me so my car sat there a week. Then I took the car to Nissan. Sam had an attitude. When I told him that I appreciated Arturo and his apologies, Sam got defensive and let me know he had already apologized 4 times. After complaining about Sam, I started working with the general manager of Car Sales--Mike Peters. After having the car at Nissan for a week waiting for the axle to arrive, they said the control arm and boots were also broken. Nissan said it looked like the bolts had been banged on. My car was at Nissan for almost 3 weeks. I had the car a month and I only got to drive it for one week. When the car was ready, Nissan said I had to pay a $100 deductible, or I would not get my car back. I had to reach out to Enterprise again. When I spoke to Dashnie on the phone, I did not yell at her, but I did raise my voice a bit, which resulted in her hanging up on me. When I did eventually speak with Mike, he wanted ME to pay for the deductible and be reimbursed by Enterprise--to which I said no. When I spoke to Nissan, I asked them what they thought happened, They told me that Mike had been giving them attitude and telling them that this should be under their warranty, however, it was obvious that this was not a manufacturer error--someone else had done this to the car. They assumed someone had hit a curb or something with it and then got it shoddily repaired. The car still vibrates when I drive it. I am hoping it is just the tires because Nissan pretty much replaced the whole front. However, I am too scared to reach out to Enterprise because of their attitude and Sam had said he cannot justify buying new tires since the tread is fine. The hassle I went through with Enterprise was NOT worth it. I went to them because I thought I could trust them and believed I would get a reliable car. I was sorely mistaken. Not only was this car seriously damaged on THEIR watch, it was not inspected before it was sold, and their customer service was severely lacking. I know Enterprise's values--they claim that their brand is the most important thing that they own, and they always claim how important the customer is to them. I was going to refer people to Car Sales, even my husband was going to buy his next car from them, but after what happened I will definitely go out of my way to tell people NOT to buy used cars from Enterprise Car Sales, especially in Albuquerque, because it is quite apparent they cannot be trusted.

I would like to commend salesman Joseph Chavez for his professionalism, very thorough and generous…read morehelp in the purchase of our 2026 Toyota BZ. He was never pushy just available and knowledgeable about the vehicle. Thank you for your patience and respect Joseph.

Our first visit for service on our recent purchase of a Prius Hybrid. Steven B was awesome - went…read morethough all the options with, and gave us straight answers to our questions. We waited in their nice lounge area, and I had experience of being taken care of - must check out their snack cart! Steven reviewed some upcoming maintenance items to plan for with us, without pressure to do anything today, which was a nice experience. We will definitely come back for the service, and the snack cart!

Issac and Marcus helped me in getting a used car. They were so friendly and accommodating. Not like…read moreother dealers where salespeople are pushy, the folks at Access Auto were laid back, truthful, and very helpful all around. I'll definitely be going there in the future if I need another car.

Great place and worked with my budget and got me financed! Thanks for the wonderful family owned…read morebusiness and love your little pug! Love the little car and having fun driving! Thanks so much again!