I would give 0 stars if I could. I
am giving this place 1 star because of the pool and the bar staff, especially Oscar. He was amazing!!
The rest of my disappointment comes from the room. Upon arrival I was ready to shower. Unfortunately there were rocks and hair all over the shower, and we had just checked in after being told the room was going through final cleaning. After that, I was not comfortable taking a shower or walking around the villa without sandals on. I was even uncomfortable laying in the bed, using the blankets, and using the towels.
Our appliances didn't work well. The fridge didn't get anything cold. We had to put everything in the freezer. The oven didn't turn on and you'd only smell gas. They also didn't come and clean our room night, so our small trash can was overflowing.
The worst part of it all, are the bugs. I'm pretty sure they were termites. Shed bug wings in beds. Bugs crawling over clothes in our suitcases. Bugs crawling INSIDE the microwave that we hadn't even used yet. It was honestly a nightmare and I couldn't wait to leave.
Very unfortunate. read more