I love this appliance store! They have a huge showroom, multiple locations, an enormous selection…read moreand friendly staff! Many people here know me by sight and name! I have a dedicated salesperson who takes great care of myself and my clients. We are not disregarded or given the run around here! They also don't try and sell you the most expensive item because they get a higher commission on it, they really care about what you want and will make you happy. Praise indeed!!

Purchased a washer and dryer from Marcella's and had them deliver, hookup, and remove the old…read more These guys worked like a precision team, each one knowing what to do never getting in the others way, and so courteous it was amazing. This is a reflection of the company overall. What a pleasure to do business with.

I had a bad experience with Towne TV after Many Good experiences…read more I was quite disappointed in the support I received. I just heard from the owner who apologized and was genuinely sorry. I've Always liked doing with Towne TV and will do so again. Thanks to the owner, Mickey Valletta

Second time in four years we have benefitted from the expertise and good service provided by this…read morecompany. From the consult appointment of KC to installation, we are pleased with the excellent customer service. Initially, KC made a visit to consult on our needs. No charge for home visit! He listened and answered our questions. He prepared an estimate that was emailed to us. We approved and paid a deposit. Shortly, after an appointment for installation was set up. The plan-- *Install a new 55" Samsung TV mounted on brick wall above our fireplace. A sound bar was attached to the bottom of the TV. It will improve sound in the large family room with a vaulted ceiling. *Move the 46" Samsung TV we bought from Towne four years ago to another room, the office sitting area. It was mounted on a wall. Service men were efficient and professional. (They removed shoes in the house.) They checked with us about details including appropriate placement. After installation, an informative clear explanation of the remote settings for the tv and for the sound bar were given. They cleaned up. We highly recommend this family owned local business.

Thank you for changing my one star review to a five star review! This all happened as a result of…read morethe outstanding customer service I received from Brian. From start to finish he made sure that the service I should have received, I now received tenfold! The delivery crew was fabulous as well, on time and with updates, setting everything up with care and with a quickness. Thank you again Brian for changing my opinion and allowing me to continue to do business with Earl B Feiden!

Sales people are fine. Installation crew has no idea what they are doing; absolutely terrible! We…read morehave contacted them several times and still struggling to have our issues resolved. No, I do not recommend.

This business is no longer Cocca's as it was brought out by Marcella's Appliance Center. It's still…read moreat the same location that Cocca's was. Our washing machine had gone to the happy hunting grounds and I had purchased many things from Cocca's in the past so decided to give them another try for a new washer. I was surprised to see that it had been taken over by Marcella's which I knew nothing about. My wife and I were greeted by a representative by the name of Peter Harvey, who was extremely personable and listened to what we wanted. I had done my homework in advance and knew exactly what brands I was interested in. Peter honored my interest in only those brands and proceeded to show us several models that fit the features I was looking for. We did end up selecting one of the models I went in looking for and found Peter to be a great representative not only did he explain all the features, but he showed us a model of the same brand that we wanted that was on a major clearance sale and actually had more features than the one we had actually looked at. In the end, we did end up purchasing the clearance model and there was an accessory that went with it and we got a price and I didn't particularly like the price so I asked them to do better and without hesitating Andrew, the customer service manager there took $100 off the price that I didn't like Sometimes you just have to ask the question. Andrew was really great about it. He didn't give us any attitude to make it look like he was doing us a favor. He just wanted to continue my previous relationship with the business. Because Peter and Andrew were so nice, we also purchased the extended warranty, which added an extra five years to the manufacturers Warranty. Normally I don't purchase aftermarket warranties, but the price was extremely reasonable, I thought, and the presentation was very friendly and not pushy at all. Peter set up for delivery within two days and so far the experience has been extremely positive. I may come back and post how the delivery goes since they are delivering the new one and removing the old one all for extremely reasonable charge.

This is now Marcella's of Albany. I bought my dishwasher there 13 years ago when it was Cocca's…read moreand I was pleased. Our Refrigerator died and we went to all the big box stores looking for a new one. Had lot's of information. Decided to add Marcella's to the list before we were done for the day. Not only did Ned, who took care of us, know more about the products we had looked at previously, their prices were the same or better. They charged less for warrentee and installation and take away. It was a no brainer. So if your in the need for an appliance, add them to your list along with the big box stores!

Not friendly. Treated my 90 year old mother like she was incompetent, when we went in to purchase…read morean appliance. We purchased appliance elsewhere.

I purchased a dishwasher and dealt with Tim. He was awesome to deal with and made the purchase…read moreeasy. GREEN'S was cheaper than everyone else I checked with. I will go back to them and highly recommend them.

great job! had our SKS gas stove delivered today, kept us informed as to when our stove would be…read moreinstalled. The fellows were professional knew exactly what they were doing made sure the stove was level and aligned with the counter, made sure everything worked and answered our questions. It pays to do business with a full service company. Start to finish top notch!

Happy with our refrigerator and other purchases. Knowledgeable sales personnel and professional…read moreattitudes.

The service was absolutely unacceptable. We ordered one…read moresmall order and it took them about 30 min to get it to us. I finally went in to get it. We called 3 times And it is not like this happened once nope, four times. I am not a karen but my patience is very low. Never go here.

No service is provided for the appliances purchased from this store and the extended five-year…read morewarranty is a waste of money. I purchased a new refrigerator that broke under warranty after a few weeks of use. There was water on my hardwood floors, and all the food was spoiled. The manufacturers sent someone to fix it, but wrong parts we ordered to fix the new refrigerator. I don't know new stuff need to be fixed, but I am stupid since over 1,000 dollars were invested and no one will pay for the spoiled food of replacement of the floor. No worries they just sent a text and new parts have been ordered. Since it is wintertime and we have snow outside I can just keep my food in the backyard. I am sure the squires want to eat my food since they just consumed the electric cord and spark plugs off my snow blower. No problem, I can always go back to Home Depot and get another defective refrigerator or a board to deal with the squires.

Had my stackable washer/dryer replaced today by Ackerman's. My dealing with this company from the…read morevery beginning was one of efficiency, professionalism and reliability. They called to let me know when the appliances would be in and when they would be installed. No excuses, no delays and no nonsense - they were right on target which is unbelievable in todays market when everything is on backorder. The installers were clean and very respectful of my property. Whatever problems they encountered they handled without any hassles or extra cost. I highly recommend this company. Maria C

I first purchased appliances (SubZero reefer, Asko dw, Viking range) from Ackerman's in 1999, I had…read moreheard beforehand that their motto was "If we don't sell them we don't service them", which is logical, given that our rural region's authorized sales and service centers are generally separated by ~30 to fifty miles. I chose them over a competitor twenty-five miles closer to me because of their reputation for honest dealing and skilled service technicians. Over the past twenty years, I have found this to be the case. I recently replaced my original dw with a new Asko from Ackerman's, whose technician and I ran into problems that called for an oscillating saw (neither of us had one and it would have taken an hour to locate and obtain one from a neighbor) but were solved with hammer, chisel, muscle, and skill (none of it mine). Really impressive.