I had one of the worst food and customer service experiences I've had in a long time at Marco's Pizza Boerne. I picked up my order and didn't realize how bad it was until I got home. The pizza dough was completely raw, the cheese looked off and unappetizing, and the cheesy bread was clearly undercooked and hadn't even risen properly. It was honestly inedible. When I called the store, it somehow got worse. The employee immediately voided the transaction without any real apology or attempt to make things right. When I asked about leaving feedback, I was brushed off and told I could "go online and leave reviews if I really wanted to." Then he casually admitted they already knew there was an issue with the dough because ingredients were left out the day before. So they knowingly sold food that wasn't prepared correctly. When I questioned why they would serve customers food they knew was bad, he got defensive and rude, saying he wasn't the one who made it and that I was the fourth person to call. Instead of taking responsibility, he had an attitude, refused to give his name when asked, and hung up on me. Selling food you know is defective is bad enough. Treating customers like this when they call about it is unacceptable. I will not be coming back, and I'd strongly recommend others think twice before ordering from this location. read more

Marco's Pizza - CheezyBread - Pizza Near Me - Boerne, Texas

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Just had the worst customer experience I've ever had in my whole life. The manager at this location is arrogant, rude, unprofessional and incredibly disrespectful. Zero stars should be an option. read more

Do not order from the website for delivery.... It takes you to Door Dash and from there you can order a pizza with "the works" but unbeknownst to me that means you have to select each ingredient that one would assume should come already be on the pizza called "the works" We received crust and no ingredients except sauce and mushrooms. The first person I talked to when I called, because I thought there was some kind of mistake, said they thought my order was "funny" and he laughed. We ended up with 3 pizzas that were literally crust and tomato sauce with some canned mushrooms! It was ridiculous. I talked to the manager who said I was playing victim and hung up on me. Three pizzas, $100, inedible. read more

Marco's Pizza - Pizza Near Me - Boerne, Texas

Employee or manager "Perez" is absolutely horrible and pretended the store never recieved my order but then proceeded to say he started closing everything up and putting food away 40 mins before closing, so they did get my order but the manager chose not to make it and then acted like he never saw it! Arrogant and rude and a waste of time just go to Inferno's instead! read more

The pizza was so good! I ordered the Pepperoni Melt and it was the perfect amount of cheese and pepperoni. I would say this is more suited for a Take Out order because their dining area is small however the restaurant was clean and no complaints with the service. read more

Marco's Pizza - Pepperoni Melt - Pizza Near Me - Boerne, Texas

Miserable... never again!! Seriously... don't I seriously don't consider service to be important when ordering a pizza... that is until they mess it up so badly that you have to call and complain. They were very defensive..."we didn't make a mistake... blah blah blah...". Literally started reading my order ingredient at a time. Yep you pass the reading test. Problem is you sent me someone else's pizzas... read more

Always good. They don't really know what they serve. Back east like Chicago they have what the locals eat. It's called Pub Pizza. 3am snack after clubbing and all day long. Cracker thin crust. Old world pepperoni. Only the tourists eat deep dish. Locals laugh at them. Same with Ohio and Pennsylvania. We just need to train them that it's called Pub Pizza. Great Old World sausage too. Tuesday is 2-4-1 read more

Pizza was cold when delivered. The ingredients weren't great either. Waited over an hour for delivery.

Do you enjoy a pizza that was obviously rewarmed and has raw toppings? If so, you will LOVE this Marco's pizza location. But let me be serious for a moment. I dunno what to think of this. Just, its disappointing. read more

Marco's Pizza - They obviously recycled a meat pizza and added raw slightly warm veggies ontop...its gross. - Pizza Near Me - Boerne, Texas

Their pizzas are really good and the staff at this location are really nice. I was thankful they were open on the cold day I ordered two delicious pizzas- medium Deluxe thin crust and a medium Chicken Florentine. They were freshly made and were boxed as I wait. They always have promos and you can join their rewards program for more perks. Can't wait for my next order and pick-up visit. read more

Marco's Pizza - Clean dining area - Pizza Near Me - Boerne, Texas

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Honestly....complicated. I wanna give them 1 star but their pizza is too good. In my humble opinion, best pizza in Boerne, try the Philly. My favorite pizza ever. However, they do a nice job counteracting this with some of the most service you've ever seen. Just absolutely horrible, cold, rude, slow, unwilling to cooperate, and just awful to have any interaction with. Honestly have never dealt with a nice person here, even when placing large orders. Would give 10 stars for every single food item on their menu tho....feels like you're talking to New Yorkers. You have to try their pizza at some point tho. read more

We often get pizza at Marco's for groups at work & it never fails to please! It's always hot & delicious & I highly recommend it!!

Needed dinner for the family at 8:30. This location was the one I chose, and the food was terrific. The service was excellent. The pizza was ready before they said. I'm from the North Dallas area and the pizza was exactly like the Marcos we're used to. read more

Online order for 4:55pm pick up. Got here at 4:45pm, they said 10 - 15 min... 45 min later still waiting

My husband ordered a pepperoni and mushroom pizza for us tonight and waited 20 minutes for an old pizza. We have never had issues like this before at the Marcos's in SA but this one in Boerne had lost our business. The pizza was dry, had no toppings on several pieces, and tasted old as if was left from hours before and they threw some mushrooms on it. The crust was separated and like rubber on the inside and pieces were torn. Not sure why he waited 20 minutes for something so inedible like this. I'm so disappointed. Save your money and go to Infernos. read more

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Terrible customer service! Tried to place a delivery order over the phone. Manager started off rude then handed the phone to a worker. I proceeded to ask what specials they had and she said what are you wanting. Her tone of voice and attitude were horrible. After asking to speak to the manager again she told me he was busy. Then I said well you are being rude and that her tone was disrespectful. After I said that she hung up. Went in to speak to the manager in person and his excuse was that they were busy. The way things are I'm this world you would think people would be better human beings. Never coming back. It's a shame. read more

Great pizza spot! Our favorite is the Pepperoni Magnifico pizza-so yummy! We also like their chicken bites! Sometimes their delivery is super busy so we prefer to pick it up to get it quicker. read more

Longest wait ever had for a pizza. i understand being slammed working i. restayraunts and stuff, but if thats the case, don't tell me 20 minutes when i walk out a hour and a half later with a pizza. Dont even mind rude workers-just give me my food- but these were particularly crappy to everyone waiting. Never ordering from this restaraunt ever again. Shame because the pizza wasnt that bad. read more

I ordered three large pizzas for pickup from Marco's in Boerne using the Yelp/GrubHub link. I arrived just in time to pick up the pizzas for a church meeting. Admittedly, I had no time to spare. When I arrived, I gave them my name and they couldn't find my order!! Then, they asked how I ordered it and I explained that I clicked on the link on Yelp which said fulfilled by GrubHub. The girls at the counter said they don't get orders from Yelp. I even showed them the email confirmation from Yelp (fulfilled by GrubHub). They messed around for a little bit and then said their GrubHub ordering system was down! By this point, I was already late and Marco's did not have any ready made pizza to sell me, so no pizza for my church meeting! This is the second time there have been errors with Marco's. The first time they delivered our pizza to the wrong house! They made good on that snafu and gave us a free pizza which we enjoyed. read more

Consistently delicious and fresh. Pizza is always delivered quickly and on time, which even on a busy Saturday night the delivery times are fairly quick. I've waited to post a review just in case they came up short, but time after time they have met our expectations. We live about 15 min from this location so I keep expecting that to pose an issue with delivery times or pizza being delivered luke warm - but it never is. Delivery drivers are always friendly. Pizza is alway hot. Salads are super fresh - which you wouldn't necessarily expect from a pizza place. They are delicious. It's so refreshing to come across a pizza delivery place that does it right. Thanks Marco's!! read more

Excellent pizza and salad. Girl at counter was rude. I had never ordered thru grub hub before so I didn't know I was to say that when I picked up my order. She was more interested in playing on her phone...sorry to have interrupted read more

It was late so we decided to pick it up on the way home. I was VERY pleased!! It was hot and very good! For a delivery type pizza off a conveyor belt i highly recommend it! WAY better than dominoes or Pizza Hut.!! read more

Always friendly staff and really good pizza. I wish I could give them more stars! The dessert is much better than their competition around this area read more

This is the second pizza place we tried since we moved to Boerne and it was delicious. They offer delivery which is great and the pizza is affordable as well. I highly recommend checking them out. read more

I ordered a pizza for curb side pickup at 6:30. I waited until 6:50 and finally went inside. They had lost my order and hadn't even started making it. This is my last time for this place. read more

Food is great but don't eat inside because all the tables are dirty and they literally brought me a BUCKET WITH WATER to clean the table. I'm sorry but if they are all dirty when I come in, I'm not going to clean someone else's mess. If it was my mess sure but don't bring me a bucket of water and say here you go. Not professional at all. read more

Employees are hard-working and food was fresh and fast! Unfortunate the manager was quite rude to his employees (on an issue that seemed like his own fault) though. I didn't feel comfortable saying something at the time but everyone except that guy was wonderful. read more

The pizza here is amazing, and that's saying a lot because I'm used to gourmet. I always get delivery and the driver that always comes (Michael) is pretty cute and extremely nice every time! Will definitely be ordering more! read more

By far, the BEST pizza in Boerne! They've been open less than a week, so we were expecting they'd be in the "working out the bugs" stage, but NOPE! They're working like a well-oiled machine, cranking out their yummy offerings. It was refreshing to call a pizza joint in town and actually have a very kind, pleasant young lady in the Boerne location pick up the phone and helpfully answer our questions. No call center located in Timbuktu like other chains! While my daughter waited in her car for curbside service (didn't take very long), she noticed 4 different delivery vehicles' drivers busily buzzing in and out with their precious culinary delights! We'll give delivery a go next time. We each ordered a medium Pepperoni Magnifico pizza--hers on the "lite" crust, mine on the original crust with banana peppers. We were surprised to see how much pepperoni was on them--more than what we pay extra for "double pepperoni" from the other pizza joints in town. Both of us loved our choices. The romesan seasoning added just the right touch of yumminess, too. Crust was delicious and they were perfectly prepared. read more

Marco's Pizza - Lite Crust Pepperoni Magnifico Pizza - Pizza Near Me - Boerne, Texas

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Ordered a couple pizzas and some cheesy bread last week. Used their app to order which made it easy and food was ready in time. The whole meal was very good. My favorite pizza place in town! read more