This place was quick and more reasonable than the shop I have used in the past. They've gotten a new client in me. Extremely good work! My booties look brand new!! read more

The absolute best. They have salvaged many pairs of shoes for me and made them look practically new. When I brought them a pair of sandals my fiance bought me in Spain after I had worn part way through the wooden heel, they fixed them so well you could hardly tell! I refuse to go anywhere else because no one can be as good as Marelli Bros. read more

I brought them four pairs of men's dress shoes that I have owned for a number of years. They did a great job in making them look like new. I appreciate that they made suggestions about the work to do, which in several cases was less than I thought would be necessary (and cost less too). Friendly and professional, and had my shoes ready on time. They also managed to repair a leather jacket with a really serious rip so that it barely shows. read more

The best shoe store in the Bay Area! Great work & great customer service! Can't say enough good things about 'em!

Marelli Brothers are consistently helpful, do first rate work and are a pleasure to do business with! Simply the best!

Great customer service and great work. I have been taking my shoes in for the past year and I have always been happy with the quality of the work. I usually work with David Marelli. He is very dedicated and thorough. I highly recommend Marelli Brothers! read more

Brought in a couple of heels that needed repair. They did an excellent job, had them repaired in the time promised, and charged me less than what I was originally quoted! Great customer service too, very friendly. read more

I will not read any negative review's for Marelli's. They do not charge what they should for the crap they have to take from the "TheWantABees" in Marin. read more

Today I brought the same pair of boots to be redone here for the third time. Wow. Just wow. The woman was a completely unhelpful. The first thing she said was "These are really worn" - hello we are at a shoe repair shop? I have actually only woren the boots for three weeks total after I got them repaired here the second time. I should have learned my lesson the second time I got them repaired but I was just hoping they would do the same job they did the first time around. Let me tell you about the second time I got my shoes repaired here. I brought them in asking for them to look brand new (this is the exact same thing I said the first time and it worked - not this time). When I came to pick them up, they were not dyed and they were just polished with new sores. They did not look new at all. I told them I wanted it dyed and I realized it might be my fault since I wasn't so specific. So, they said they would dye them. I came back again, and this time, the man at the front counter was DRUNK (one of the owners or managers I believe, I have seen him there almost every time I come). I felt uncomfortable since I was alone and he was obviously obliterated. He could not find my shoes and was mumbling to himself and reeked of booze. Luckily, another woman came in to the store and we both couldn't believe how drunk and messy he was. Needless to say, my shoes were not ready again. So, I finally came in the last time and they were dyed but they had changed the color of the boot COMPLETELY, to an uglier color. And they scuffed within days of wearing them. So, I really should have learned my lesson about their unprofessional tendencies the second time around and not wished they would do the same work they did the first time. I guess I had my hopes up that a "third time's a charm" saying was true. Absolutely not in this case. The lady said dye jobs are 3 weeks out - she obviously did not want to take my boots and you could tell other people's shoes were being taken in. She just wanted to be the matriarch of this shoe place. You've been warned. read more

You don't need to go anywhere else for your shoe needs. They're fast, do great work, have reasonable prices, and they're straightforward about what they can and can't do. These are the kind of funky local stores I grew up with, and I miss them-- glad Marelli is still around! read more

I went here on a recomendation but will not be going back - EVER. The customer service is horrible! I had the shaft of a pair of boots shortened and was told it would take a week. I showed up a week later, on the day I was told the job would be complete to pick them up but the job was only half done. They asked me to return the next business day but when I did the job was still not done. When I pointed out this was my 2nd trip in to pick up the boots the woman at the counter threw up her hands, looked at the ceiling and then yeld, "Next!" to assist the next person in line. No apology, nothing. read more

I don't understand the good reviews on here. This place is a ripoff!! I got front tips put onto boots and they charged me $17 for the tips plus $8 for small metal studs that they put in top of the tips (I don't see why I need those metal tips, the woman never told me the prices for them, they just decided to put them on). So it cost me total with taxes around $28 to put simple tips onto my boots. And the job they did was ok but nothing special. Keep looking for another shoe repair shop. read more

Love this place. Very nice people, great prices and excellent work. I've brought several pairs of shoes that seemed doomed and they brought them back to life for me. read more

I give Marelli Brothers 4 stars for quality and 3 stars for customer service, but two stars for organization. It can take 30 minutes to pick up/drop off my order (admittedly, sometimes a big one) and often times it takes them a long time to locate my shoes, even with a ticket. This last time they handed me back two different boots. When I pointed it out they said they think they gave one of my boots to someone else. I'm not sure how that happened, but meanwhile I'm still waiting to hear back from them that they've recovered the other boot or will comp me the for them. That was three weeks ago. My favorite pair of shoes, too. Sigh. If they could nail down their system a little better it'd really up their game. I can tell they try, which I appreciate. read more

This is the the place to take your gear when anyplace else says "that can't be done". They have made knee-high boots into ankle boots, did fine detail work on a irreplaceable Tumi wallet and made knee high boots narrower in the calf. That was just the latest pile. Ive been using them since the 80's and they've never let me down. read more

I am a boot enthusiast and I drive from Novato to Marelli Brothers when it's time for my babies to go to rehab. I have and will continue to recommend this place to friends & family. read more

This place looks and sounds old world and nostalgic, but it is actually a turn and burn operation. Upon dropping shoes off and picking shoes up I was addressed in a somewhat curt manner. It was my first time there and I was hoping for a personalized experience, but instead my shoes were taken, I was given a slip, and told to return on Friday. At this point, I figured I'd trust the process and chalked the experience up to being that of a dry cleaners; in and out. I was disappointed that my soles weren't replaced upon picking my shoes up that Friday. When I dropped off I said I'd like them good as new, and wasn't asked any type of follow up question. I assumed they had it under control. It was somewhat insulting when I picked them up and was told that I will need the soles replaced soon since that is what I was expecting in the first place. The heels they replaced look good, the shine is good, and the price was reasonable. I'm Mainly disappointed in the lack of customer service, and communication. read more

I was referred to this business by Nordstrom so had high expectations. Was not disappointed!! Shoes look almost better than new and customer service was Nordstrom quality. read more

Highest compliments in service and quality of work. My husbands Westco's for work on the fire line were rest stitched and resoled incredibly well. Them being the only ones in Sonoma and Marin that we could find to work on them, we lucked out their service all the way around was so great! My Frye's were rehealed and look great. Thank you so much to all for your patience and fantastic service! read more

I love the old-world atmosphere of this place, and it's total lack of pretension - a rare thing around here. I received top-notch customer service, and entrusted them with not one but two pairs of treasured cowboy books. One was old and worn, needing new soles and heels. I received them back as if they were new (though still soft and well loved), and the other was my brand new pair which they stretched for me to fit my legs. Both jobs well done. Even though I didn't have a ticket for one pair of boots, I was led into the back room, graciously, and there quickly found my boots. read more

I took 6 pairs of designer heels to these guys. They reinforced the heels, soles, shined, and even put shoe lotion on my one-of-a-kind crocodile skin Mary Janes. Very affordable, these guys DO WORK. Oh and don't bother boasting about their fancy Yelp reviews to them. They don't care. This is a no frills place. All they care about is shoes. How could you not love them? read more

I've been going here for years for shoe repairs and until my recent visit they were fine. Not anymore! Had to make 3 trips to pick up my sandals. The first time I went to pick them up they couldn't locate them and I even helped look for them. It took 45 mins to find them and then they didn't do the work which was to resole the heels. The second time the sandals were darker than when I dropped them off (they said the do a complimentary polish). They were originally a grey/blue and ended up being navy. They said they could lighten them and when I came back the third time they were almost white! Needless to say I was livid! Luckily, I had brought the sales receipt for the sandals which cost me $100 (I had a bad feeling about their ability to lighten them which was why I brought the receipt along) and was reimbursed, but I WILL NEVER GO THERE AGAIN!!! I wish I could give them minus 5 stars! read more

Brought shoes, sandals, briefcases, whatever for the past 40 years. Always excellent work and courteous service. Now that I live in Walnut Creek I send by shoes over and they send them back with a bill! Can't recommend them highly enough. read more

I brought my motocross boots in to have the soles replaced with new ones that I had ordered from Alpinestars. They did an awsome job of replacing the soles, the boots look like new again. Best part was the price, $30. I will definately use them again in the future. read more

I have been going to Marelli Bros for several years and I think they are the best! I have brought in several different types of shoes and boots and the work is very professional. I also brought in a leather backpack that was in disrepair and I was amazed at how great the backpack looked when I picked it up. The rates are reasonable and I have always been happy with the work. I am heading there again this morning. read more

I can always trust that these guys will go above and beyond. They have always been very sincere and and genuine when dealing with my crazy shoe problems. I never thought I could have such a good and memorable experience at a shoe repair place. read more

Marelli Bros is a great shoe repair. I had a favorite pair of somewhat aged boots that I hated to throw away. As a last ditch effort I brought them in and - wow! they conditioned the leather and worked their magic and now I have my boots back again! I have brought in many shoes and boots for new soles, heels, stretching and have been very happy every time. The lady at the front desk is a delight as well. I hope they are in business forever! read more

A truly old-fashioned American Dream. Wonderful people, truly professional work, inexpensive, and real. It just smells like leather and shoe polish and you see people practicing their craft. Makes you feel right at home. read more

Great business! They turned a beat up pair of boots into new ones. Very friendly service. I took my boot in because the zipper broke on one again and they took em back to repair free of charge. Definitely going to stay with them read more

I visited this shop in search of someone who could do some repairs on a 20+ year old leather computer/laptop bag. The strap was falling apart, as was one of the leather attachments that holds a metal D-ring for the strap. :( I thought the bag was toast, and was sad at the prospect of having to go pay beaucoup bucks for a new one that was only half as good. I took it in to Marelli's, and after some beard stroking and some discussion, they came up with a plan. A week and $40 later, the bag is back in action, with repaired attachment points for the strap and an actual repair job on the existing strap. I'm so thankful I found these guys (a recommendation from a friend). read more

have used marelli bros for years, always very impressed. just brought in my husbands beat to hell boots to be resoled, they came back looking as good as they did when they were brand new. marelli bros exceeds my expectations every single time, with a very pleasant customer service, too. read more

Love these folks! They will always try to help you if they can. I've been able to extend the life of many shoes here. The staff are super friendly; there's no pretense here. read more

These folk are the best. And they are willing to try odd things. Like I wanted to replace the laces with Velcro closures on my motorcycle boots. No problem. They did a good job. Then I was shocked by the price. I had been prepared to pay double what they charged. They've also repaired shoes for me and kept my soul in good shape. (Intentional spelling.) read more

I took my white satin bridal shoes to Marelli Bros to be dyed purple for our wedding for only $25. They mixed the color within the hour and had the shoes done a few days! The color turned out great! There were a few tiny spots where the dye got on the sole--but not really noticeable. I am very happy with their dye job!! read more

The item was promised in two days; it wasn't ready. In two more days, the repair had been made but they ruined another part in the process. They said two more days. I had to be away for two weeks and it still wasn't ready when I came back. So, no - not recommended at all! read more

I have been going here for years. My Mom took me as a kid. I moved further south in Marin and tried one other store and promptly came back. They are the BEST. First, they quickly replace heels to pumps. Basic work & basic price.They have stretched shoes for me as I believe feet are not made for stretching shoes. I started bringing my husband's dress shoes. They would say if it was 1/2 sole/whole sole or time to get a new pair. I have brought all sorts of shoes and they tell me what they can and cannot do. I have brought in belts and purses. I have had my leather products waterproofed, polished and stained (changed color) by them. The most recent was a purse on which the zipper broke. They replaced a portion of the zipper with just as good quality and look as the first and moved the leather pull to the new zipper. I know by its shape it had to be a struggle, but the purse looked new. I should have really thanked them but was in a rush, so here it is on YELP. They are always fairly priced and kind pleasant people (it seems they have little turn over). Occasionally I have had to stand in line, but it moves quick. And, ironically despite horrid 4th street parking I always get a near by parking spot (and no, not in the bus stop.) It looks like a dark work shop and it is. It is all about the work, quality work. I have often misplaced my ticket and they have no problem finding my shoes. Can I give them a 10? read more