I returned after a year from my first very good shopping experience. This visit I was introduced to Rosie who was so very thorough, patient and so pleasant. I explained my foot problems as I had just returned from my Podiatry Dr Visit. Explained my need for the ideal shoe for work and for non-working days. All the while as I'm trying on shoes she set me up to try, she's juggling other customers graciously and successfully, also stocking shoes. I felt very relieved and happy with my purchases. I highly commend her in her customer service and professionalism. P.S. Several other employees on the floor were pleasant and greeting customers. It is nice to see that because it's not pleasant to shop in a store and employees act as if you're invisible. Thank you for having superb employees!! Sincerely, Katherine C. read more

Wow!! Sports Basement is a fantastic place to gear up for all your outdoor adventures! We went there looking for new goggles and maybe some ski equipment, and the experience was truly fun and enjoyable. The store offers a wide selection of sports, leisure, and camping gear, making it a one-stop shop for all outdoor enthusiasts. Shopping here feels fun and convenient, with everything neatly organized and easy to browse. Great value and discount offers. Plus, the welcoming atmosphere makes it a great spot to get excited about your next adventure! Staff: the staff was friendly, knowledgeable, and eager to help us find exactly what we needed. read more

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When was the last time you walked into a store where literally every single employee was not only knowledgeable, but also genuinely wanted to help you find the perfect item to fit your need? That was my experience last night at Sports Basement. I was there for an in-store event (so much fun!) and decided to sneak away from the party for a few minutes to finally research a backpack I've been needing -- one strong and comfortable enough to serve as my Wildfire Go-Bag. Every employee I spoke with was helpful and upbeat. Paul, in the backpack section, was exceptional. He listened carefully to what I needed, explained the differences between models, and taught me how to fit a pack properly so it wouldn't strain my back. Within 20 minutes! After trying the first, I was astonished how comfortable the second was: the Osprey Aura AG LT 50. It's a mid-range pack that fit my body better than the Osprey Renn 50. It feels supportive, and the deep burgundy color is stunning. It's even adjustable, so if for some reason someone else needs to carry my bag, it can be adapted to protect their back, too. Thanks to the event's 20% discount, I was able to get the ideal match for my needs at the price of a lower-range model that didn't fit me as well. Paul also suggested a couple of brilliant extras--like the portable Cleanwaste toilet kit and the Katadyn BeFree water filter. For my wildfire go-bag, they're exactly the kinds of things that will make a difference. I appreciated how thoughtful and practical his recommendations were. It's rare to leave a store feeling both educated and excited about a purchase -- but that's exactly how I felt. Huge thanks to the team at Sports Basement for being so kind, informed, and genuinely invested in helping people prepare for real-life adventures (and emergencies) with confidence. read more

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I was not impressed with this plane at all. The first concern for me as a chronically ill individual was their sign stating that masks were not allowed to be worn. I asked the person at the entrance if he'd like to see my ID first, because I'm protecting my health, and needed to make a purchase. I was allowed in. There were no employees around to assist me, no prices on the things I wanted to purchase. It seemed dark and dirty, which I suppose is the "basement" vibe. After a few minutes of looking for home workout equipment, I stumbled upon some dumbells, none with prices, but I grabbed two five pound weights and headed to the register, where there was a maze of protein snacks and cold drinks to get through. I was shocked to pay $30.00 for two 5 lb dumbells that are made in the good ol' USA. read more

Sports Basement - As a chronically ill individual, this sign was disappointing. HOWEVER, they allowed me to wear my face covering. - Sports Wear Near Me - Novato, California

I was looking for shoes for athletics and I had no idea what to go with and Rosie recommended me this amazing pair and helped me find a couple other things to help me along with my fitness goals and journeys. I'm so grateful she was so sweet the entire interaction! read more

Gerard show great patients win showing me shoes because I have a problem with supination. He's the man to see in the Novato location.

Sports Basement is a retail sports shop. It's a local Bay Area business with several locations. This one is in Novato off the Highway 101. The inventory is huge ranging from sports equipment, bicycles, clothing, shoes, sunglasses, and rental gear. Rentals include snow, surf, and camping equipment; bicycles; and sports equipment. They have a bicycle repair shop as well. Pricing is comparable to other like sports shops. They carry quality brands and products. Staff is helpful. I'm not a local, but I do like to stop in when I can. I luv checking out the seasonal gear. I could spend hours in here. For a $25 one time fee, folks can join the Basementeer rewards program. It offers 10% off purchases among other things. But the restroom could do with a remodel. They are very old, dirty and worn out. Depressing. So opposite of the look and maintenance of the retail floor. The stalls have no working locks. Not sure the reasoning behind that. Plus when exiting the bathroom, please take caution and watch out for staff wheeling flatbed carts from the side storage. The aisle is narrow and is narrower when staff use it as a storage area. read more

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a large variety of sports equipment is available, and the staff was welcoming, even providing some limited discounts, now that holidays are close read more

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Wow, what an experience I had Thursday evening at this Yelp event held at Sports Basement. First off I was immediately greeted by such a nice gentleman as I walked to the door. He led me to where I needed to go station by station and everyone was so helpful and so friendly! I really loved how everyone dressed up. I hated that I couldn't participate because I had another obligation, however I loved how each of the businesses were so engaged with everyone super friendly. If I could rate this experience, a 10 out of 10, I would! I just really loved the whole set up, not realizing how many various businesses were at this event. I was able to try different foods that I haven't tried and let me tell you I forgot the name of the restaurant, but that posole was super fire! I thoroughly enjoyed the couple that owns the honey soda station I wanted to buy some right on site! I really like events like this because it really allows personal interaction with the various local businesses! read more

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After buying shoes, my podiatrist recommended, from Amazon three times and having to return them, I decided to try Sports Basement to be able to talk to an actual sales person. I needed a narrow hiking/running shoe with a wide toe. Gerald, the guy who helped me, knew exactly what shoe companies made that particular kind of shoe. I was in and out in 20 minutes with shoes that fit exactly at a better price than Amazon. The icing on the cake was the way Marco's positive attitude at checkout made our day! read more

Paul, the boot doctor, brought tears of gratitude to my eyes when he helped me with some custom orthotics. I had been skiing and snowboarding in pain for 30 years and was resigned to the fact that that was just the way it was going to be. I couldn't believe the transformation I experienced after he slipped those molded orthotics into my boot. No pain. They just felt like I was putting on my most comfortable sneakers. Thank you, Paul! Thanks, Sportsbasement Novato! read more

Rude and condescending treatment by Armand, who indicated he was the manager who literally laughed in my face. Shameful behavior

What I love about this place is the bike clothing prices and bike accessories. I've bought a Wahoo here and cuz I was a Basementeer, I saved major moo lah. They're very knowledgeable in the bike area and can direct you to which parts or accessories are best for you. read more

We bought ski boots from Paul and Jeffrey. I have bunions a wide 4 foot a narrow heel and have never been comfortable in a boot. Paul and Jeffrey spent two hours with me working on a custom fit for my boot. This was beyond any expectation that we had excellent service and a great store. read more

A review long overdue from my visit on 6/22. It was my first visit to Sports Basement in Novato, and I was impressed with every single employee I came in contact with. A special thanks to "Gerald" who spent the time to walk through the various types of running and trail shoes. Gerald even shared his personal experience with shoe brands, cushion types, etc. without the pressure. He offered a number of tips in my search too! A gracious thanks to "Geno" who gave me a few pointers and tips on the types of tennis rackets (fitting, size, comfort ability), and pickle ball paddles (beginner to experienced player) and shared the borrow - try out program before purchasing. I am an avid shopped with the competitor "R" and even have a lifetime membership, but Gerald and Geno exceeded my expectations with their knowledge and experience in running and tennis without sounding pretentious or sales focused. It is evident that Sports Basement identifies the right people in each department to help its customers. Extra thanks to Danielle and Austin for just being genuine and helpful with inventory and checkout. Thanks for a great experience Sports Basement - you have my business! read more

Sports Basement - Sports Wear Near Me - Novato, California

I've been loyal to my local sports basement in Novato. However, today they decided to draw lines with the community that supports them and roped off the large segment of the parking lot that has historically been used for cars and coffee, on the first Sunday of the month. The store isn't even to open for 3 hours when they started with these shenanigans. What Poor sportsmanship! read more

I brought in a 95% assembled bike from an offshore manufacturer with a 54 cm frame to my Sports Basement, along with a new smaller 51cm bare frame. The job was a "pro build" taking everything off the 54 cm frame and building up the 51 cm frame. The groupset was an exotic mix of standard Shimano 105 and various parts you'd normally find on AliExpress (not necessarily "bad," but not from one of The Big Three). So there were some "challenges" with the non-Shimano parts. But in the end, with great perseverance, the guys found a way to make everything work together beautifully. Sports Basement went above and beyond to communicate with me and help me with this project for a very fair price. Thank you! read more

Excellent crew members, caring, helpful. I found an O'Neill, thermo, swim top which I had been looking for. It was on sale, half the price of that shown on Amazon. From now on Sports Basement is my go to place. read more

Rigo is amazing . He strings my tennis rackets and always tries his best to restring your racket asap! The best service !!!!! Thanks Rigo read more

I really like this Sports Basement, and in particular the bike department, the guys who run the bike department are very friendly, and take the time to really discuss any repairs they've done, and often can suggest a less expensive solution than the one I thought I would need. I really appreciate their honesty and dedication to their craft. read more

Variety of shoes to choose from. Not many sales people to help with questions you may have. They can order what you want if not in store and have mailed to your home or you can pick up read more

We were up in the Novato area to do a merchandise pickup at this Sports Basement recently. They are Covid-Safe with temperature checks at the door. Great customer service and friendly staff. The store is clean and well-kept. There was a good amount of workout equipment and weights available. A lot of places are sold out of these items. The parking lot is pretty big with plenty of space on the left side. That entrance is closed though so you'd have to walk back to the front to enter. read more

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I had a great experience with the bike repair. I purchased some new tires, had them installed and guy working there was very helpful. I definitely will go back for other sport items I need. It's a good size sport shop! read more

I'm sitting in my car having just left sports basement in Novato. I walked in. Someone greeted me I said, where can I find weight lifting stuff. He tells me to go down the center to your left. I went all the way down the center and went to my left I looked around, couldn't find anything looked up, I see a sign that said Yoga and something went in there. Nothing. Not one person approached me. Nobody tried to help me. When I left there two people just hanging out at the register. No goodbye, not did you find what you needed? I'm gonna try big five now. I'd like to know what the incentive is for sales people to help a customer. read more

Went last Saturday to pick up a new mountain bike haven't had one in a couple years and the staff really helped me out plus they had a really good sale going on , staff answered all my questions and I was confident with the mechanics doing the check before riding out with the bike keep up the great service really glad with the bike and value. read more

Good selection of all kinds of gear. Always great staff there that are extremely helpful. Tyler helped us for almost an hour pick out all the right winter gear. He was super helpful and very knowledgeable. Well go back there, specially when there is a winter sale. read more

We love sports basement. They did a rush job on my sons bike and were so accommodating , kind and amazing ! The bike department guys are amazing. read more

Sports Basement - Awesome customer service towards me and my super excited son! - Sports Wear Near Me - Novato, California

The ski department was killing it this weekend. Great selection good deals & the staff was so great. Adam & Paul were knowledgeable, patient & extremely helpful. I purchased skies, bindings, boots and poles. My fiancé was also helped with boot sizing. Great experience! read more

This review is loooong overdue. I was ecstatic when I first heard Sports Basement would be opening up a location in Novato last year. I used to go to their Presidio location all the time, but now it's great there is one in my backyard. My boyfriend and I always find a reason to go, we practically shop here on a weekly basis. We usually purchase clothes, shoes, or sports equipment. Some popular active wear brands they carry are: Patagonia, Mountain Hard Wear, North Face, Roxy, Arc'teryx, and Columbia just to name a few. They go on sale during different times throughout the year making them a little more affordable. Being a Basementeer takes an extra 10% purchases. I like the fact that everything is spread out and clearly marked, making it a nicer shopping experience. We usually shop in the same departments every time, but there are also other departments for skiing, camping, cycling, and fitness. It is an excellent location, formally Macy's furniture store in Vintage Oaks shopping center. There is plenty of parking infront and along the side of the building. The majority of the staff are nice and friendly. I always look forward to my next shopping trip! read more

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They always have great deals like the basically free bike tune up. You pay for a tune up and then they give you that money back in a gift certificate to the store. The best part was the mechanics were knowledgeable and didn't try to upsell me on a bunch of crap I don't need. They also have refillable propane bottles for camp stoves so you don't have to keep sending those Coleman bottles to the landfill. read more

I brought my grandson in here to get a new bike helmet today. The bike tech helped us to pick the right size. The color was not in stock, so he placed my order online; all I had to do was complete the order and have the helmet shipped to my house. Fantastic customer service! read more

Came to sports basement and had so many questions about my tennis racket. Rigo in the tennis department, sport section, is very knowledgeable and helped me get what I needed. Great customer service and better way of purchasing your sports need than amazon or any of those e-commerce. read more

Parker in the ski department was personable, funny and super smart helping me decide on skis and bindings. Total connection with the customer is why I buy all my gear at Sports Basement. read more

What a great experience thanks to Paul Bildsoe. I came into SB to try on and buy a pair of ski boots, not expecting much in the way of help from staff. Boy was I wrong. I lucked into meeting Paul, who gave me some advice and recommended another brand to try along with what I had planned to purchase. We decided to order in a pair of boots from another location and I made an appointment to try them on side by side. What a professional, not to mention an all around great guy. I feel lucky I got to work with him on my boot fit and custom footbeds, and Sports Basement is darn lucky to have him. He really went the extra mile to make sure I was in the right boot, with the right fit, and I enjoyed getting to know him a little bit along the way. This experience totally changed how I view Sports Basement (big step up). Thanks Paul! read more

THE BEST CUSTOMER SERVICE Yesterday, I went into the store desperate to find snow gear as I am heading to Tahoe in two days. I was unexpectedly surprise with how much support and help I received in the store. In the clothes section, Alsy worked hard to help me find cute jackets to go with my pink bib. She picked out a few options and I ended liking so many jackets I bought all of them! She was kind and friendly. Then, I went over to the goggles section. I had help from Karolina. She helped me find ones that fit my low bridge nose with ease. I had such a wonderful experience at Sport Basement yesterday and I am looking forward to coming back soon! read more

Sports Basement - Snow clothes selfie outside the fitting room - Sports Wear Near Me - Novato, California

Just visited Sports Basement Novato and the team was awesome. Francisco helped us get refitted in snowboard boots just before the holiday and ended up staying with us past closing to get everything perfect and bindings on our board. Great guy and called the local stores to make sure we had all the right equipment. Paul is super and is the man that knows ski boots! He's fitted our family more than once and there's no doubt he's good at what he does because he loves what he does! Thanks guys!!!! read more

Just bought a new mountain bike today, Sports Basement was amazing . All of the staff is knowledgeable, helpful and still very laid back and low pressure. I felt completely comfortable test riding bikes and trying on clothes. I ended up with a great bike at a fantastic price and some other important add-ons that I would have overlooked , clothes included. Thanks Eric and the mechanics in the bike department for being so proactive (they brought the bike in from another store so I could try it) and so enthusiastic too! All told, from test ride through check out - this was a great experience. Thanks Again! Josh read more

The selection is good on a wide range of clothes and sporting goods. I've always had a pleasant experience interacting with their staff. There are some areas where their knowledge is limited but for key areas like biking and skiing it's good. read more

Staff is always incredibly helpful, our go-to for every outdoor adventure all year round! Ski rentals are a no-brainer for our daughter too!

Went to sports basement for shoes. Gerald helped us. Couldn't have been nicer, helpful and politely