I had a horrible experience at this dental office and I don't recommend it…read more I believe this was my dental office for a year. I had come here a couple of times for a cleaning and some x rays complaining of tooth pain. There was a specific doctor I had seen on this particular day for tooth pain. I don't remember her name and she didn't work much longer at this dental office after this incident happened. I went in for tooth pain on this particular day. When I got to the office, they did a visual check of the area where the tooth was that was in question. I couldn't pin point exactly which tooth but had an idea. It turns out, I was correct on which tooth was causing the pain. The technician took an x-ray and brought me back to the room to wait for the dentist to look at my x-ray. *I didn't see the x-ray that day! The dentist didn't ask or offer me to look and I didn't think to ask. The computer was behind my head. The dentist proceeded to tell me she didn't see anything on the x-ray and saw no visible signs of decay or anything unusual. She told me to come back in 2 WEEKS if the pain persisted or didn't get better. Welp, 2 DAYS later, I woke up with serious pain and swelling of the right side of my face! The side where the tooth was in question. I scanned around the left side of my mouth with my tongue to discover something that felt like a PLUMP BLUEBERRY! Oh, of course it's Saturday and I have school all day! I called the dentist and said I needed to be seen right away and explained the situation. They saw me in 30 min with a different dentist and she informed me I had a tooth abscess and they needed to drain it immediately. It was so tender, swollen and painful they could barley numb me to drain it! It took quite awhile and a lot of pain!! I asked why the previous dentist didn't catch the start of this 2 days earlier. She said it's not always possible to see the start of an abscess. We looked at the x-ray together and quickly discovered the tooth in question was not even in the x-ray that was taken!! The technician didn't get all the way to the back of my mouth and the tooth that has the abscess wasn't included in the x-ray! Why the first dentist didn't catch this is beyond me! I was livid! I said, well there's no way to know if it could've been caught because the tooth isn't even in the x-ray. They ended up waiving the emergency fee and charged me for the draining of the abscess and a couple other things. With that being said, I was charged some other fee or a higher fee than normal for this procedure because it was an emergency visit. Insert eye roll. Oh and insurance only covered part of it because it was an emergency visit. Insert another eye roll. Anyways, I kept coming to this dental office as long as the new dentist I saw would be my dentist. I had a root canal done, maybe 2. Don't judge me. She was great, but I could not stand the receptionists and BILLING! After almost every visit, i'd receive a bill in the mail saying I owed more money even though I paid what they said I owed at my appt. Please, get it togethe

I've been seeing Dr Potempa since I was a kid. He's easy to talk to and doesn't give you any BS…read more He's the type of provider that doesn't push anything you don't absolutely need. It's this trust and reputation that keeps me coming back. Even at a time my insurance didn't work here I still came and paid out of pocket because this office is that good. I cannot recommend this place more.

Best dentist I have ever been to! I highly recommend them to anyone searching for a dental clinic…read more The office is clean, well-maintained, and welcoming. The front staff are friendly and helpful, and both the dental assistants and the doctor are truly incredible. I tend to get very anxious about dental visits, but this team made me feel completely comfortable and at ease. They listened to my concerns and made sure I was comfortable throughout the entire procedure. I've tried several dental practices before, and I have never felt this relaxed or well cared for. I will definitely continue coming here!

The office staff is friendly and helpful. Jen, my dental hygienist, is THE BEST! I look forward…read moreto going to the dentist!

Made a dentist appointment for my 3 year old daughter to start to get her comfortable going to the…read moredentist. I had to get a babysitter for my infant son and schedule around work. We read books and talked about what would happen at the dentist to prepare her for the visit because she was nervous. Finally the day came and we arrived for the appointment 20 mins early, she was very excited now. The office looked dark and door was locked. Called the number and the receptionist said "oh I tried to call, he's busy at a seminar all day can you come a different day". I never received a missed call, voicemail, message or email and they had my phone number correct per verification with the receptionist. Very disappointed in customer care and needless to say they won't be getting our business.

Dr. Singh and his staff are very thorough and kind. They go through all of the available options. I…read morehighly recommend Great Lakes Dental to anyone who needs dental care!

Dr. Ferington has taken excellent care of my teeth. He is a great conversation, explains everything…read morethat is happening, and his staff is fantastic. They are always willing to help you when it comes to the billing, issues you are having, and just making sure your teeth are in good shape. The building is in a good spot, there is always parking available, and is well kept up. The entrance is inviting and you are greeted by Renee who is always smiling and willing to help out anyway she can. The examination rooms are comfortable and have TVs, as well as the x-ray machines are state of the art. They use the newest technology when cleaning your teeth, checking what is bothering you and truly make you feel at ease. I highly recommend them for all your dentistry needs. If it wasn't for them I would never had thought to get braces again to fix my gap, as well as fix my underbite. Without Dr. Ferington I would never have gone to Lockport Orthodontics and gotten fixed.

Crooks. Dont go here!!!!!! The staff are liars and will say anything to get you out of the door. I…read morecame here to get dental work done and they said they accepted my insurance. They are going after me for $1100 because they say that my insurance didn't exist.

I had made an appointment a couple weeks ago for 11-4-2024 at 4 pm/ I was contacted by the office…read moreon Friday 11-1-2024 at 12:08 pm and the call was 2 in and 36 sec long where the girl on the phone look my insurance information and confirmed everything for my monday appointment. I received a text on thursday at 12:07 pm to confirm my appointment. I also got a text message on Sunday at 1:02pm telling me about my appointment at 4pm monday. I arrived at 3:50 for my 4pm appointment and was told by the girl at the desk that my appointment was cancelled because my phone number wasn't any good and they couldn't get a hold of me. I told the girl i talked to someone on Friday and i showed her the call on my phone as well as the text message and she said well there is nothing that can be done it wont allow me to put the appointment back in. I called the Lockport location and was given a " FILL IN " manager who couldnt do anything either. Reached out to Jessica Ahlstrom the Regional and got the clasic blow off response. I apologize for this negative experience in the Lockport office. I will follow up with the office and provide the appropriate coaching to the staff around what a new patient experience should look like. I appriecate you reaching out and giving me this feedback directly. They obviously do not care about customer service so why continue to go there STAY AWAY

Pleasant reception, and hygienists. No long wait times. Dr Zingaro is always friendly and…read moreprofessional I like that he is from the area.

terrible consideration for clients that have been going to them for YEARS…read more when I was 16 I chipped my front tooth and for years I have been having them bond that tooth as it wore down. recently my insurance changed and they do not accept it. I was willing to pay out of pocket to have them continue to bond that took since they have done it for years. they let me make the appointment then called days prior saying we can't take you. terrible customer service!

Disappointed that they do not give out the little toothbrush, floss, toothpaste package anymore…read more Friends of mine state their Dentists still do it.

Been seeing Dr. J for years, and she's great. The hygiene staff is friendly and caring. They know I…read morehave TMJ so they always make sure I'm comfortable and will tell me if I can relax my jaw a little. Great office, with excellent dentists.

My husband and I had our first visit today, October 5, 2021. Everyone wore masks and they took our…read moretemperature. Seats were set apart and the tropical fish tanks were fascinating. The dental nurse and lady Doctor were very professional and efficient. We had our 360 xrays done, bite wings and a cleaning, all done the same day. I was delighted to get so much done. Everyone was very friendly and helpful. We got our toothpaste, floss and toothbrush and headed home. A great first visit! Mike and Anne.

DR hrab Kevin is a sadist worst dentist I've had in 40 years…read more You are held prisoner in his room while he makes you wait 40 mins to meet you. You are not allowed to watch Tv .You are not allowed o ask questions .you are not allowed to complain of pain. You are not allowed to walk around no matter how long he keeps you waiting. .he doesn't introduce himself , You are not allowed to have TMJ it interferes with how fast He can work. He talks down to women. He is in the wrong line of work. . He offers no comfort on,y stress and waiting .

I do not recommend my son got his teeth filled without any choice of the type of filling being a…read moredentist office. They know there are multiple choices and they did not ask me if I preferred an upgrade ,I did not have a choice. This is unprofessional and deceiving. It's deceiving to pretend that the insurance covers it when it's an upgrade, and they know this being a professional Dentist office without professional care very deceiving do not recommend. I have proof and documentation of the unprofessional service I received !! No stars

This place is AWFUL! I was asked to leave by the receptionist named Jerry (maybe Geri? Idk.) while…read moremy 11 year old son was having his teeth cleaned because my BABY was crying too loudly in the children's waiting room. He was late for his nap and simply cranky as babies get when this happens. What kind of place (that serves children) kicks out a crying BABY. We won't be back.