I had a horrible experience at this dental office and I don't recommend it…read more I believe this was my dental office for a year. I had come here a couple of times for a cleaning and some x rays complaining of tooth pain. There was a specific doctor I had seen on this particular day for tooth pain. I don't remember her name and she didn't work much longer at this dental office after this incident happened. I went in for tooth pain on this particular day. When I got to the office, they did a visual check of the area where the tooth was that was in question. I couldn't pin point exactly which tooth but had an idea. It turns out, I was correct on which tooth was causing the pain. The technician took an x-ray and brought me back to the room to wait for the dentist to look at my x-ray. *I didn't see the x-ray that day! The dentist didn't ask or offer me to look and I didn't think to ask. The computer was behind my head. The dentist proceeded to tell me she didn't see anything on the x-ray and saw no visible signs of decay or anything unusual. She told me to come back in 2 WEEKS if the pain persisted or didn't get better. Welp, 2 DAYS later, I woke up with serious pain and swelling of the right side of my face! The side where the tooth was in question. I scanned around the left side of my mouth with my tongue to discover something that felt like a PLUMP BLUEBERRY! Oh, of course it's Saturday and I have school all day! I called the dentist and said I needed to be seen right away and explained the situation. They saw me in 30 min with a different dentist and she informed me I had a tooth abscess and they needed to drain it immediately. It was so tender, swollen and painful they could barley numb me to drain it! It took quite awhile and a lot of pain!! I asked why the previous dentist didn't catch the start of this 2 days earlier. She said it's not always possible to see the start of an abscess. We looked at the x-ray together and quickly discovered the tooth in question was not even in the x-ray that was taken!! The technician didn't get all the way to the back of my mouth and the tooth that has the abscess wasn't included in the x-ray! Why the first dentist didn't catch this is beyond me! I was livid! I said, well there's no way to know if it could've been caught because the tooth isn't even in the x-ray. They ended up waiving the emergency fee and charged me for the draining of the abscess and a couple other things. With that being said, I was charged some other fee or a higher fee than normal for this procedure because it was an emergency visit. Insert eye roll. Oh and insurance only covered part of it because it was an emergency visit. Insert another eye roll. Anyways, I kept coming to this dental office as long as the new dentist I saw would be my dentist. I had a root canal done, maybe 2. Don't judge me. She was great, but I could not stand the receptionists and BILLING! After almost every visit, i'd receive a bill in the mail saying I owed more money even though I paid what they said I owed at my appt. Please, get it togethe

I've been seeing Dr Potempa since I was a kid. He's easy to talk to and doesn't give you any BS…read more He's the type of provider that doesn't push anything you don't absolutely need. It's this trust and reputation that keeps me coming back. Even at a time my insurance didn't work here I still came and paid out of pocket because this office is that good. I cannot recommend this place more.

They have the nicest staff! From front desk to the girls giving you a cleaning. all around best…read moreplace I've been too. Then the Dentist is the nicest person. He is very kind and caring through it all. He genuinely cares for you and what he does. I'm so glad to have found here! 10/10

I have been coming here even before the new dentists took over, and I could not be happier! I moved…read moreto VA three years ago and I tried to find a new dentist down here and it was not the same. Every time I make a trip home to Lockport I make an appointment. They even came in early to give me a filling last time I was home because they knew I was in a time crunch. Great people, great service!!

My husband and I had our first visit today, October 5, 2021. Everyone wore masks and they took our…read moretemperature. Seats were set apart and the tropical fish tanks were fascinating. The dental nurse and lady Doctor were very professional and efficient. We had our 360 xrays done, bite wings and a cleaning, all done the same day. I was delighted to get so much done. Everyone was very friendly and helpful. We got our toothpaste, floss and toothbrush and headed home. A great first visit! Mike and Anne.

DR hrab Kevin is a sadist worst dentist I've had in 40 years…read more You are held prisoner in his room while he makes you wait 40 mins to meet you. You are not allowed to watch Tv .You are not allowed o ask questions .you are not allowed to complain of pain. You are not allowed to walk around no matter how long he keeps you waiting. .he doesn't introduce himself , You are not allowed to have TMJ it interferes with how fast He can work. He talks down to women. He is in the wrong line of work. . He offers no comfort on,y stress and waiting .

I do not recommend my son got his teeth filled without any choice of the type of filling being a…read moredentist office. They know there are multiple choices and they did not ask me if I preferred an upgrade ,I did not have a choice. This is unprofessional and deceiving. It's deceiving to pretend that the insurance covers it when it's an upgrade, and they know this being a professional Dentist office without professional care very deceiving do not recommend. I have proof and documentation of the unprofessional service I received !! No stars

This place is AWFUL! I was asked to leave by the receptionist named Jerry (maybe Geri? Idk.) while…read moremy 11 year old son was having his teeth cleaned because my BABY was crying too loudly in the children's waiting room. He was late for his nap and simply cranky as babies get when this happens. What kind of place (that serves children) kicks out a crying BABY. We won't be back.

Disappointed that they do not give out the little toothbrush, floss, toothpaste package anymore…read more Friends of mine state their Dentists still do it.

Been seeing Dr. J for years, and she's great. The hygiene staff is friendly and caring. They know I…read morehave TMJ so they always make sure I'm comfortable and will tell me if I can relax my jaw a little. Great office, with excellent dentists.

I can proudly say Dr. Retell and his team are the reason why I have teeth in my mouth and what got…read moreme overt fear of getting my wisdom teeth removed and finally to get adult braces. If you fear dentists and/or haven't been to a dentist in a while, they won't shame you and you won't regret it. I can't say enough how awesome these people are.

I had a 40 year old gold crown fall off. Without really shopping around I went to this practice…read more The dentist took a "look" to see it had fallen off (the exam $100), and said it needed to be replaced, and used a temporary glue to hold it on until an appointment could be made weeks later for a new one. That TEMPORARY glue cost another $209. Less than 24 hours later that crown fell off even tho I did not chew at all on that side. At that point I started calling around for another dentist, Found out with those calls that in pricing a new replacement crown, other dentists were as much as $800 dollars less. I ended up seeing another dentist that not only "looked" (the exam) at the tooth with the missing crown, also took an xray, cleaned up and repaired the crown, reattached it and the bill was $150 total. So the conclusion here is that this dental group is overpriced and up sells for profit. They refused to refund the "look" bill. My suggestion...call around for pricing, and if the opportunity is there, go elsewhere.

Crooks. Dont go here!!!!!! The staff are liars and will say anything to get you out of the door. I…read morecame here to get dental work done and they said they accepted my insurance. They are going after me for $1100 because they say that my insurance didn't exist.

I had made an appointment a couple weeks ago for 11-4-2024 at 4 pm/ I was contacted by the office…read moreon Friday 11-1-2024 at 12:08 pm and the call was 2 in and 36 sec long where the girl on the phone look my insurance information and confirmed everything for my monday appointment. I received a text on thursday at 12:07 pm to confirm my appointment. I also got a text message on Sunday at 1:02pm telling me about my appointment at 4pm monday. I arrived at 3:50 for my 4pm appointment and was told by the girl at the desk that my appointment was cancelled because my phone number wasn't any good and they couldn't get a hold of me. I told the girl i talked to someone on Friday and i showed her the call on my phone as well as the text message and she said well there is nothing that can be done it wont allow me to put the appointment back in. I called the Lockport location and was given a " FILL IN " manager who couldnt do anything either. Reached out to Jessica Ahlstrom the Regional and got the clasic blow off response. I apologize for this negative experience in the Lockport office. I will follow up with the office and provide the appropriate coaching to the staff around what a new patient experience should look like. I appriecate you reaching out and giving me this feedback directly. They obviously do not care about customer service so why continue to go there STAY AWAY

As a adult, things like braces are literally terrifying (think spiders, IRS, clowns.the usual…read more suspects) but the team at Lockport Orthodontics was utterly amazing.They understood the experience and the journey a adult will go through both physically and emotionally and they were amazing throughout. 1. Front end team is amazing (+1 for coordinating a New Years Eve appointment to have braces on) 2. For a emergency the locked in the appointment via email within minutes 3. Cost - Very reasonable but not "cheap" of "value based" (and no extra fee's)

Dr Cavallari is an amazing orthodontist. He has been able to work magic in fixing my teeth. Being…read morean adult male and needing braces for a second time scared me a lot. However after hearing great things about Dr Cavallari and his incredible staff I had to take the chance. Everyone is amazingly friendly, helpful, know your name and make sure you leave with a smile. From the first consult appointment to getting the braces put on and get follow up appointments. I cannot express my appreciation more for the doctor and his staff!

Dr. Donnarumma is an excellent oral surgeon and a true professional. I had an implant placed by…read morehim, and throughout the entire process he was extremely patient and attentive. He did everything possible to minimize pain and discomfort during the procedures, clearly explained each step, and answered all of my questions. If I ever needed another implant, I wouldn't trust anyone else in Western New York. He truly goes above and beyond for his patients. The dental assistants he works with are also very kind and supportive. The reason I'm giving 4 stars instead of 5 is because of how I was treated by the front office staff during my last visit. I intentionally arrived early for my appointment because I had to rely on a rideshare. Uber had warned that drivers are limited in that area, so I reserved a ride in advance. Before scheduling it, I asked the reception staff how long the procedure would take and was told about 30 minutes. Based on that information, I scheduled my ride for about an hour after the expected finish time. When it became clear that the doctor was running behind schedule, I went to the front desk to ask about the updated timing so I could adjust my ride. As I started explaining my situation, the staff member interrupted me before I could finish my question and assumed I was trying to cancel my appointment because I had arrived early. She spoke to me in a dismissive tone and did not give me a chance to explain that I only needed an updated estimate so I could adjust my rideshare reservation. Because she would not check with the doctor or a dental assistant about the delay, I had no way of knowing how long the wait would be. As a result, I had to cancel my rideshare reservation and was charged a $25 cancellation fee. The original estimate of 30 minutes appeared to be based only on the computer schedule rather than confirming with the clinical staff. The next day I received a call from another member of the front office staff. When I returned the call right away, the response I received was simply, "I left you a voicemail," which came across as dismissive. The surgical care itself was excellent, but the communication and professionalism from the front office staff could definitely be improved.

Dr Donnarumma and his entire staff are outstanding. Everyone is congenial, attentive and…read moreconsiderate. Dr. Donnarumma explained the procedure clearly. He and his staff showed real concern for my comfort and easing my anxiety which made for a much less. stressful experience than I anticipated.