After over 5 years of trusting this office to have my teeth straightened I regret ever walking in…read moreto this place. I went in to Dr. Surrillos to have my teeth and my daughters teeth straightened. After 2 years my teeth looked fantastic, yet I was told to keep coming to get the front aligned, turn, a tooth, a make room for my implant. I trusted them and did so. Then in the 2 nd year and after I had already paid them off before the 3 year, my bottom teeth began to noticeably shift higher and higher making them look completely side ways. Each time anything has happened, I had to tell them about it, otherwise they wouldn't do anything. As was the case with this. Years went by and they never addressed the issue. Eventually I asked them how much longer is this going to be it had already been 5 1/2 years and my bottom teeth were now completely misaligned. They all of a sudden changed everything around super fast and then ruined my top teeth by pulling them out and over the flared bottom teeth, flaring them and ruining how straight they had been. The canines also got pulled out of alignment and the midline also ended up being completely off center, there are spaces between my teeth that show black behind and get food stuck because the teeth are not aligned and lastly I don't have room for my implant and now I have to get braces again. He refunded my payment, however it is not enough to fix them now and does not begin to cover the 5 1/2 years I had to wear braces and the emotional damage I have experienced since they were removed. I was 34 when I got them and 39 when they were removed and you'd never think I had braces. I truly wish I would have never gone here. I would not recommend or go here ever again. Although they are all very nice, It is churn and burn and your kids wouldn't be able to speak out about it. My daughter's front teeth are not as aligned and her front tooth is already shifting back, with restrainer wear. Please review the photo attached. The bottom photos are what I now need to go to an orthodontist to fix. They are FLARED, misaligned and my bite is so off it hurts, I have gaps on the tops next to the gums and I can barley close my mouth over my teeth with out effort. DONT GO HERE.

We LOVE Dr. Surillo and all the staff here. Exceptional service. Super fun waiting room for the…read morekids a top notch experience overall.

I was referred by a family member to this office and WOW! Truly had a great experience with this…read morepractice, which come to find is family-owned by two of the dentists. Firstly, the aesthetics of the inside were beautiful! Modern-look, but homely feel and truly a hidden gem in La Mesa. This office needs updated photos here in Yelp to reflect this! The front desk was very friendly and patient in helping me with check-in as a new patient, despite being a busy time at the office when I arrived. Shout out to Arlene and Belina! I had my teeth cleaned by the hygienist, Shaleen, and she was wonderful! So caring and welcoming. Before she cleaned by teeth she also explained what my X-rays were showing just to know my baseline and what the office will continue to monitor. They have really high-tech gear at this office and she was able to do imaging right there in the chair as well! I needed a few things done, not just a cleaning, and feel like I saw the whole office in one day. Which I am glad to have received the full experience because it just solidified how awesome this practice is! The dental assistants I saw, Trina and Mary, were very kind and helpful to explain each step of the process. I really appreciate the transparency of the staff. Dr. Le is very caring and thorough with the exam. He made me feel very comfortable and warmly welcomed me as a new patient as well. I am very glad my family has found this hidden gem and highly recommend for patients needing good, comprehensive care out here in East County!

I was really surprised by my experience, given that this place has such great reviews. My amazing…read moredentist recently retired so I have been searching for a new dentist. Their office was recommended by a close friend who goes here. I booked an initial consultation over a month out. Unfortunately, my appointment was cancelled the morning of my appointment due to miscommunication between the staff. The treatment coordinator, Ilene, was so rude and condescending to me that I can not in good faith work with this office going forward. Any points she had about why my appointment needed to be cancelled at the last minute were lost by her inconsiderate tone. I hope she was just having a bad day and that she doesn't treat others the way I was treated. Such a bummer because I was really looking forward to working with them.

As a special needs parent, today was one of those moments that reminds me how important…read morecompassionate, skilled care truly is. My daughter had dental work done under anesthesia, and finding a place that not only offers this service but does so with such professionalism, patience, and kindness is not easy. From the dentist to the anesthesiologist and the entire team, we were treated with outstanding care every step of the way. They took the time to make us feel comfortable, answered every question, and most importantly, treated my daughter with so much gentleness and respect. Trusting others with your child--especially in situations like this--can be overwhelming, but today I felt reassured and grateful. Thank you for providing a safe, compassionate environment for families like ours. It truly means more than words can express. As a special needs parent, today was one of those moments that reminds me how important compassionate, skilled care truly is. My daughter had dental work done under anesthesia, and finding a place that not only offers this service but does so with such professionalism, patience, and kindness is not easy. From the dentist to the anesthesiologist and the entire team, we were treated with outstanding care every step of the way. They took the time to make us feel comfortable, answered every question, and most importantly, treated my daughter with so much gentleness and respect. Trusting others with your child--especially in situations like this--can be overwhelming, but today I felt reassured and grateful. Thank you for providing a safe, compassionate environment for families like ours. It truly means more than words can express.

My kid love coming here. She was so scary to go dentist because the previous one the dentist always…read moremake her scared. She not even know how to communicated with kid and make my kid so scare every time we visited. So i decided to change dentist for her. And I found Pediatric Dentistry on ig. I called them and told them the problem we have. Im so happy i pick the right one. All staff and Dentist are so nice and help my kid from trauma. 100% recommend here :)

I first encountered Dr. O'Brien twelve years ago while managing a dental practice where he served…read moreas an associate, and even then, his reputation for exceptional care and patient satisfaction was widespread. It was a natural progression, therefore, for me to entrust my dental health to him when he established his own practice a few years later--a decision I have never once regretted. Dr. O'Brien embodies an unwavering integrity and a profound ethical compass that shines through in every aspect of his professional life. His philosophy is unequivocally patient-centric, prioritizing conservative and truly essential treatments. He operates with a steadfast commitment to only performing critical procedures, consistently seeking the least invasive yet most effective solutions to preserve and enhance his patients' oral health. This dedication is evident to anyone fortunate enough to be under his care; he demystifies complex procedures, employing advanced imaging to visually elucidate diagnoses, meticulously outlining comprehensive treatment plans, and proudly showcasing the impeccable results of his work. His precision is second to none--no detail is overlooked, no shortcut taken. Whether it's meticulously adjusting a bite after a filling or ensuring the margins of a crown are near perfection, his commitment to enduring quality is absolute. Beyond his formidable clinical skills, Dr. O'Brien possesses an exceptional chairside manner. His genuine warmth and delightful sense of humor transform what can often be an anxious experience into a remarkably pleasant one. He truly goes the extra mile --not just in treatment but also in fostering an environment where patients feel heard, understood, and genuinely cared for. Having dedicated years to the San Diego dental community and collaborated with well over 100 practitioners, I can confidently state that Dr. O'Brien stands among a very select few whom I implicitly trust. The excellence of Dr. O'Brien's practice extends seamlessly to his entire team, a group of individuals who are incredibly gracious, caring, thoughtful, helpful, and hardworking. Louella, the Office Manager, is not only exceptionally proficient but also deeply compassionate. Her dedication to patient advocacy shines through her meticulous handling of treatment coordination, insurance navigation, and transparent financial guidance. Her expertise ensures clarity and peace of mind regarding financial aspects, consistently delivering accurate and fair out-of-pocket estimates. Similarly, Cheryl consistently brightens the office environment with her infectious positivity and unwavering empathy, contributing significantly to the practice's welcoming atmosphere. Natalya is a phenomenal hygienist; she always does a thorough job in cleaning my teeth.

Another incredible experience at Dr OBrians office. Cheryl, front desk professional, went above and…read morebeyond to get me in this week after cracked crown post MVA. They are my go to for all dental needs. Hygienists Alexis and Valentina are wonderful. Dr Obrian is very thorough and diligent. My teeth always look great after the visit! -Aleksandra A

It has been almost two years and I and still in orthodontic treatment to fix what this office did…read moreto me. They had me in braces for 5 years. He ruined my bite and my life. 7 years and I'm still braces because of him. The top picture was before braces the bottom after. It's disgraceful and I trusted him and he could care less. My daughters teeth are out of alignment too after less than 3 years. I am tears writing this because of what he did to m. They also removed my previous review.

I cannot say enough wonderful things about Dr. Surillo and his staff. From Dr. Surillo, to the…read moredental assistants, to the girls at the front desk, they are thoughtful and compassionate and wonderful at what they do. I Brought all three of my kids in and they absolutely loved their dental visit. They are constantly asking me if they can go see the dentist again, which makes me happy because I was terrified of the dentist as a child, and even as an adult. My kids even received little cards in the mail with stickers which they adored...I especially want to thank Valerie for holding my hand through everything. Thank you.

Got my two front teeth chipped playing sports and they fixed it up perfectly! Exceedingly nice…read moredentist experience. Shout out Dr.Low

I've been coming to this office for years and have always had a wonderful experience. The front…read moredesk assistants are kind, organized and explain everything so well. My hygienist Dan is the best. He's quick, kind and gentle. Seems genuinely interested in my health and well being. I've recommended this office to at least 20 friends and family.

They were able to get my son in right away. He needed a baby root canal and two fillings. This was…read moregood news because the other dentist wanted to do five fillings. This is my third child. My children have never needed a lot of work done so this was difficult. BRSH +FLSS made the process as smooth as possible. The other dentist wouldn't let me go back when my son had work done, however at BRSH +FLSS they let me sit with him and hold his hand. I can't recommend this place enough!! Such a good experience that we also told our orthodontist to refer patients here.

Switched to this office and wish I did sooner. They are well organized, it's a quiet/calm…read moreenvironment, clean and very welcoming. My son (11 months) had his first dental exam and cleaning. They talked me through all steps and were efficient while he complained. My daughter was comfortable getting xrays for the first time. I love the screens on the ceiling for kids to watch a movie during their visit. Everyone was really nice and you get a prize at the end. Insurance didn't kick in yet for my son so I paid out of pocket. I don't believe they were expensive. Overall, I'm very happy because you can tell they truly care about the kids.

I've gushed before and I have to gush again. This place is so wonderful. The staff is incredible…read morefriendly (if they sold a pill I'd buy it!). The lobby is soothing either a waterfall and good music. Comfortable furniture and very clean! Fishbowl window and digital aquarium help! Mom is back for quite a bit (caps, fillings and partial) and they are being so gentle and respective. Sges been incredibly nervous about the appointment and yet she felt a bit more at ease as soon as she saw dr Shen. Mom came out of her appointment with work done saying she is no longer terrified (literally) of going to the dentist. She was smiling and truly amazed. Here's how great they are, a gentleman literally just left the office jumping for joy saying beautiful teeth over and over again! And he wasn't even in for all that long!!

Everyone is so very helpful and they get your chart together quickly and efficiently. The dentist…read moreare awesome and will be going back for a very long time. Thanks for being so kind.

Very HONEST, PROFESSIONAL...Nothing as other rip-off places…read more I was here for a 2nd. opinion and DIDNT need work done here ONLY to go back to my current Dental Doctors to have them do the crown CORRECTLY. Love this clean comfy office.

Absolutely unprofessional staff at the front of the office. After waiting for an hour in the office…read more(past my scheduled time) the receptionist finally showed up and told me that the price I was told when I was making an appointment has doubled for some cosmetic filling that I don't even need. All because she didn't know who gave me the price at the time I made an appointment. She kept asking who did like if I am the one who is supposed to know the names of people working in the office. What a mess. I would avoid them. Will money gauge and waste your time. Also not my first time waiting for an hour to get finally seen. Like somebody else said absolutely zero stars

AMAZING! This is…read morethe best word I can use! Dr Gray is the most pleasant and considerate dentist I have ever met. His team from the dental hygienists to the specialty staff including Carla and Betty and all of the wonderful people that work there are so calming and make you feel like you are truly the only patient they have in the office that day. Dr Gray has been our dentist for many many years and then we needed more extensive work done. Our son needed implants and he treated him like he was his own son. It was so reassuring. Then i needed some work done and recognizing I have a very low tolerance for pain the team educated me on sedation and it was the perfect solution for me. Dr Gray even texts you in the evening of your procedure to see how you are feeling - what a great customer service from a dentist. And to tell you they have the best front office person does not seem enough. Robert is so friendly and always has a smile on his face. He recognizes everyone when they walk in the door and says hello by their name. So wonderful! If you need a dentist for a child to grandma, Dr. Gray and his team are there for you. They truly make going to the dentist the best it can possibly be. It is the "little" things like coffee and water in the lobby to the toothbrush package when you leave to the hugs when you are down or scared - they have it all. Thank you team for being the absolute best. They are now a part of our extended family although they may not know that yet. Lol. We will never go anywhere else.

I was with Dr. Gray for about 17 years.I had come to him after a string of bad dentists.It was a…read morefantastic experience.Until Espire got into the picture.I have Ehlers Danlos, so he'd done extensive work on my teeth. Good work.Love the staff. More recently, I went in for a check up and had he said the rear, upper molar had to be removed.It wasn't giving me an issue.He said it was pretty loose.it didn't feel loose and no nerve issues. Nothing.I trusted him. I let him know I had surgery the day after next. He said that was fine. I was leery, but he said it wouldn't be a problem.I had waited 3 months for the surgery date and was in pain,I didn't want to screw it up. For 45 minutes he worked away at it.I had a migraine that would not stop.I hadn't had 1 in years.He was upset bc he was behind on schedule.He stopped & went 2 c other patients then came back and gave me more shots.He'd been trying to rush through it, so that meant less pain shots,I was making a lot of noise.I'd never felt pain on any of the other root canals he'd given me.He was stressed.He'd said something to his assistant about how it had been 45m & had a stressed tone.It wasn't very caring about how I was feeling under the drill. I had tears coming down my cheeks,I had 2 keep demanding more numbing shots, something I'd never had to do before. I was in so much pain.That tooth had been solid-that's why it took so long to come out. I was going into surgery in something like 30 hrs, so I wouldn't be able to get any dental surgery done for a while because I had to be off my knee replacement for months. Knowing that, he should have just not done anything at all. It was not hurting. So I left with a deep,wide-open hole in my gum. Went home, took migraine medication and went to sleep. Next day the migraine was still pounding and my face hurt.I kept the lights out and stayed in bed. My husband made me soup for dinner and I went back to sleep. I'd been in so much pain before and in the morning. We got up at 3:30 to arrive at 5:45 preop. I didn't put on makeup and was too frantic to even look in a mirror.It was still dark when we left. The doctor dropped in to see me before surgery.He asked if everything was okay at home.I didn't understand what he was talking about. My hair covers my eye over right cheek (under Gray had been working on my tooth), the device 2 keep mouth open was pinching pretty bad.I let him know, but nothing changed.It was so unlike any treatment I'd received before from Dr. Gray, who was always asking if I was comfortable. The surgeon explained I had a black eye. I was shocked and explained I had tooth surgery.I went to look in a mirror,it was angry green, blue and black. My mouth was hurting a great deal, not ideal for surgery.I shouldn't have had the tooth removed with a major surgery right on top of it. I had a huge gaping hole in my moth for many months, having to clean out the food that got in. That tooth should have never come out. Espire, a company that sends spam to any patient who has an email-do not give them an email!I had to keep calling them and telling the office to remove my email every month.It's all about marketing & getting you back in the chair w/Espire.I loathed the birthday/holiday notices they kept sending to my family-why do we care (that not even Dr. Gray, but Espire wishes us a happy birthday?). They were sending my 81-year-old mother notices - my mother had major work done on her teeth with Dr. Gray. It was tens of thousands of dollars and she was so happy with the result.She was thrilled with Dr. Gray. I received a refund that they had overcharged her after her death. Unfortunately, Dr. Gray's office has always had an issue with overcharging and I had to keep following up to get money back, they'd always say it was the insurance company.I'd have to pull the insurance company into it to get the money back.I always spent more time trying to get money back than time in the chair.It was frustrating.But, Dr. Gray was worth it. I spoke with someone who knows about Espire who says they increase the number of patients (one of the draws of belonging to the network is they have a ton of $ to put into Internet advertising, but Espire gets a lot of $).I think the relationship encourages a quota-like system. I trusted Dr. Gray.I never had that tooth replaced because I just can't go through finding another dentist at this time,though my jaw still hurts. Personally,I believe this happened because of their affiliation with Espire.It was busier than I ever saw. Seats full, lobby busy.No time to take time.I'd never seen him so stressed.When I do find another dentist, it won't be with an office affiliated with Espire.