Below is the sole reason our fur babies will be seen by Dr. Reese, as long as she is in the Middle…read moreGeorgia area.
Rachael and I cannot thank you enough. This review is about more than seeing Tank this morning; this is for the level of professionalism you and your entire staff show when I reached out this morning. I'm not sure if you're aware of the time I called, or the time a return call was given to me, so I'll include that information when I express my gratitude by highlighting my experience with Dr. Reese and her team.
Around 20 Jan., Dr. Reese saw my little American Bully buddy Tank. He was diagnosed with an ulcer in his eye. Dr. Reese was thorough with her diagnosis explanation, as well as the treatment best suited for this situation. Moving a little fast from then to now, Tank was on the healing side of his ulcer until this past weekend. Possibly scratched his eye or had something in it. Part of me was hoping this was part of the healing process, but something wasn't right.
I called the Animal Hospital Dr. Reese worked at on the morning of 28 Jan., around 0730, concerned Tank's eye was at a state of irreversible damage and possibly causing much more pain to spread due to the swelling. Knowing the office didn't open until 0830, I wanted to be one of the first to receive a callback. To my surprise, I received a call at 0803 letting me know they could see Tank at 1000. Remember, the office opens at 0830 and I received a call at 0803. I arrived at 0930 and was taken to a room. Waiting a very short period of time, Tank was weighed, temperature checked, doctors collaborated on Tank's condition, and I was given the available options with his best interest at heart. With the information I was given, my wife and I was able to decide on Tank's treatment. While we never wanted to be in this predicament, Tank's health and well-being was our, and the doctor's, primary concern. We opted to have his eye removed. Within six and a half hours, I reached out and our little buddy was in and out of surgery. Not to mention, the cost was more than reasonable.
Conclusion: We have had many veterinarians in the past, as we have rescued a lot of furbabies. Dr. Reese has quickly become part of our family. Personable and caring, the staff doesn't try to get you "in and out". The doctors don't try to load you up with medicines. Instead, the staff is professional, patient, and understanding. Dr. Reese listens to your concerns, educates and explains any treatments of medical issues, and above all...LOVES your furbabies like her own. To Dr. Reese, thank you, from the bottom our hearts.
Sincerely,
The Haines family