Had laser surgery a year ago. My eye-site is as poor as when I came in - just different. I still need 2 pairs of glasses. Does not address questions and recommends going to another type of Dr. and waiting...I have waited and gone to another optometrist who informed me that the prescription did not take my astigmatism into account. The office staff is cold I'd say tense or even robotic.(except for 1 woman) They do not answer or return phone calls. read more

I'm not happy today. I've ben hijacked to the tune of $150 for "being late". I was late and it took me 10 minutes to punch in and sign in. Those items should have been on the website, not on the blinking machine, or else there should be a warning that a patient needs to be in 15 minutes prior to their appointment to deal with the blinking machine. Yes, I'll pay the penalty. No, I will not schedule or keep another appointment at the Powder Springs office. read more

Went to the West Cobb location for an eye exam and to get fitted for contacts. I received a phone call right before my appointment that the "contact fitter" was not available. No one offered to reschedule my appointment with her. I had to run her down myself at another location. Then had to run down my contacts that were never ordered. No one returns phone calls, no follow up, no accountability, poor customer service. Save yourself the hassle. Find somewhere else. read more

First let me start that this review is for the Villa Rica location, as my usual location is Douglasville and I've always had a great experience there. I was running late, (traffic) and I called to tell them, I was told that I had a 15minute window and I still decided to go as I'd never been to this location before and didn't know exactly how long it would take and I'd been having trouble with my eye. Anyway long story short, I arrived 2 minutes late, 1 min was probably due to the slow elevator. And she wouldn't see me...office was empty... reschedule for tomorrow cancelled ... You'll never see me again read more

I came in the get my yearly check and to get contacts. They told me they didn't have the machine for it and it was at another location and they will call me back when it's back the following day. They did not and I call back several times and they kept delaying it. Why add contacts on the appointment if the machine for it isn't available. read more

I was having Cataract Surgery which after jumping through many hoops finally had first eye done two months after initial visit. Had to change Dr. also many phone calls not returned. The service here is beyond horrible, I would not refer anyone to this house of horrors. Not all but most of staff is rude and very dismissive when calling, they act like they are doing you a favor. This place is more about the dollar than it is about premium eye care. read more

PLEASE answer your phone. Return your voicemail. Reply to your email. Over the past week, I have called your office at least 10 times, left 5 voicemail messages, and sent an email using your company website. I only want to know if my glasses are ready for pickup. But not once have I heard from you. After trying for four days, I went to your office, only to learn that my new glasses were waiting in the back room. Yet you didn't bother to notify me. All I am asking is that you communicate with your customers. I will continue to use your doctors, as they are excellent. However, in the future, I'll take my prescription to be filled elsewhere. read more

This Marietta location is a complete joke. They have technicians doing the eye exam, not the doctors. The doctor comes in after the exam and does the eye check with the bright lights, but determining the actual prescription is done by the techs. Well, you can see where this led. Wrong freaking prescription. Lenses came in and I couldn't see a thing! Blurry as he!!. I was sick of waiting and the total lack of competence with everyone involved, so I was fortunate enough to get my old lenses put back into my frames (since they found out they didn't throw them away - thank gawddddd) and I got the heck out of there. Never will return. Never will refer anyone to them. read more

Service has gone downhill lately. I switched from Hiram to Kennestone location because of continued scheduling errors. It was fine for a while but the wait time increases every time a family member goes. The last time I was in there, I waited in the exam room for almost 30 minutes. Now I find out that I can't get contacts because they told me to check out rather than wait for another exam in the contacts dept. I'm switching, can't take the continued lack of pride in taking care of customers. read more

I was overly satisfied with my visit today! Reception was awesome and the Dr was excellent..very thorough and had a great bedside manner! I understood everything...drove from VR GA to Marietta and well worth it! I won't mention the Dr. In VR who was close to home but AWFUL. KUDOS TO MARIETTA EYE CLINIC...My Dr was Japanese or Chinese and the best.rs read more

Don't bother trying to make an appointment with the contacts department. No one will call you back. I am going to have to go elsewhere!

Eye exam good, prescription for glasses and contacts, no call back for appointment for contacts, I had to call them, they were reactive not proactive, they have to orders contacts now, should have ordered at time of exam, not professional, some attitude for sure when I mentioned contacts should have ordered at time of exam, good service and kindness is certainly lacking, very inefficient read more

I started my cataract surgery consultation with another company that only resulted in my decision to seek another provider. I made an appointment with Marietta Eye and met with Dr. Panda. The first appointment was very thorough (more attention to detail than the first place) and when I left that appointment I knew I had made the right decision to go with MEC. I had my first surgery last week and the 2nd one yesterday and everything went amazingly well. The team at the surgery center is on their A game and I can give high marks to Dr. Panda and the entire staff at MEC. While I was waiting for my first surgery a person in the waiting room experienced a seizure and the entire medical staff jumped into action and provided the proper medical care until the EMT's arrived and transported the patient to the hospital. read more

We had to return 4 times (over an hour drive each way) for the same appointment. I hope they realize that when you make an appointment with an ophthalmologist, you know that something is wrong and you're hoping the ophthalmologist will help you determine the best course of action. This ophthalmologist would rather quote facts about being the most likely to develop COVID than to properly diagnose my relative's vision problems. I'm dismayed and sorry I ever chose this group. To even make the initial appointment they refer you online, you go online, only to be told you have to be booked via phone, then they call, you miss the call, they leave a voicemail-and the cycle starts again. Where is management? The staff was nice however. read more

I went to the clinic for loss of vision in my left eye. The tech was rude. The Dr.was dismissive. I asked for a note to return back to work and I was advised I can see out of one eye so no note would be given. I also advised I.fell down the stairs due to loss of vision and the tech advised we are not helping you get on fmla...I still can not see out of my left eye. I do not want FMLA...I want to be able to see. This place has gone down hill. read more

I was experiencing scary red blotches on my eye. No pain, no change or deterioration in vision. But when your eye looks like something out of a horror movie - it's hard to NOT panic. After some 'research' aka Googling - the bane of every doctor or surgeon these days - I was pretty certain I was experiencing a subconjunctival hemorrhage (broken blood vessel in the schlera of the eye). Google pictures of it - it's like something out of a horror movie. I thought my iris had mutated and spread to corner of my nose - only to lean in and discover that the 'blackish' looking area was actually darkened blood. I won't bore with the personal history details - I'll just give you the nutshell: I'm a self-pay, haven't had my yearly eye exam in about 3 years! Because I'm a self pay - when my first occurrence happened, I was neary hysterics - but a) I Googled it and condition seemed fairly common and harmless, b) having my blood pressure checked and c) after condition seem to be rapidly improving - I decided to just schedule an appt with my regular ophthalmologist. BUT . . . about 7 days later, late Saturday night / early Sunday morning - two more 'hemorrhages' appeared - so I did a search for local ophthalmologists and called MEC - and they were able to see me quickly. On to the actual review: The staff (on the phone and check-in) were great. Friendly, positive and patient. And the check-in kiosk is very accurate. The day of my appointment - I spent most of my time with __, my ophthalmologic technician - and she was SUPERB: compassionate, extremely patient (when administering my vision test), knowledgeable - such a sweetheart. The actual ophthalmologist, Dr. Nicks, was nice and patient as well. She pretty much referred me back to the doctor that's treating me for my thyroid issues. I almost regretted being so open with them about my new thyroid medicine regime because I feel like if I hadn't - there might have been more of a diagnostic effort. But who knows - they may always take the cautious or conservative approach. I was also thrilled to discover that they have a patient portal that can be used to send messages / communicate with the office. This is now my preferred method of communication with all doctor's offices - you always have a written record of your requests and discussions with the team and you don't have to worry about missed call backs. As another reviewer mentioned, they don't offer IOP test / tonometry. Intraocular pressure (IOP) is the fluid pressure inside the eye. Tonometry is the method eye care professionals use to determine pressure / risk for glaucoma. And they don't have some of the other technology I've gotten use to like retinal imaging (a digital picture of the back of your eye), though, to be clear - Dr. Nicks did use an ophthalmoscope to look at the back of my eye. I was told that retinal imaging allows doctors to get a much wider digital view of the retina. It doesn't replace a regular eye exam, but adds another layer of precision to it. So actually - let me correct this statement - perhaps they offer both IOP testing and retinal imaging - but didn't do this for me because I'm either a) not considered a candidate for it or because b) they were trying to keep my costs down because I'm a self-pay. To wrap up - I was pleased with both Dr. Nicks and all the support staff. read more

I called Marietta Eye Clinic to be seen by an ophthalmologist as my eye was red, vision was blurry, it hurt like hell and was extremely sensitive to light. They have several locations - however, the closest one to where I work was closed that day and they told me they had an opening at their Powder Springs location. I arrived 10 minutes before my appointment time and filled out all of the necessary paperwork. My appointment was at 10:40 and 45 minutes later I was summoned back to the exam room. The intake person checked my vision, took notes of my symptoms, etc. and said the doc would be in shortly. Approx. 15 minutes later, Dr. Russell came in. He was very nice. Said I had scratched my eye severely and put a drop in it to alleviate the pain. He prescribed a drop to decrease the swelling and told me to come back in 3 days for a recheck. I asked if I could go to the Windy Hill location as it is much closer to my work. He said that was fine and off I went. My visit with Dr. Russell was about 10 minutes. So, I struggle with the rating on this review as I liked Dr. Russell. He was professional and informative. However, the fact that this appointment lasted 1 hour and 20 minutes with my time with the doc being 10 minutes, leaves my unhappy. read more

With a very troubling Eye infection, I needed someone that really was going to help me get better. I chose this location as it is close to work and home and it was a provider that my insurance would cover. Dr. Brian Saunders was super professional and friendly. This office is very large with a good waiting area and friendly front desk staff. After the initial intake my wait was a little long (maybe 15 minutes into my scheduled appt). The first aide took me back into the room and did some preliminary work, asked questions to prepare the doctor, then I was taken into ANOTHER waiting area before seeing the doctor. I didn't quite understand that process, it seemed a little long. That seems to be their process for every visit. You will wait twice to see the doctor. I've gone 3 times to get my virus looked at and Dr. Saunders was the best every time. Parking is easy and of course with insurance everything seems flawless as of right now. Five stars solely to to the good Dr. read more

This is the second cataract surgery my husband has had with these people, and we don't have insurance so we have paid cash money up front for both surgeries!! Needless to say he had to go back after 1st surgery to have laser on first cataract eye to clear up a film across the eye ?! This time all went pretty well until he went back for follow up appt at Paulding office to be checked, he failed to have a mask with him so they refused to see him unless he gave them $5.00 for a mask that was going to be thrown in garbage as soon as he walked out of office !! I understand wearing a mask but , a place like this should have an abundance of free mask for the few people that may have forgotten theirs at home !! Very poor polices for a practice of this multitude:(( would not recommend them at all , check reviews before going to these people!!! read more

Great Doctor - but the rest of this location is terrible. They don't answer the phone (I have called over 20 times and VM each time). They don't seem to return calls either. However, when I went to my appt this week the receptionist she felt it was more important ignore me to take phones calls while I was there in person standing in front of her. I will definitely recommend buying glasses from a more reliable source. read more

I have vision insurance.. but they wanted to charge me $500.00 for glasses.. I THINK NOT! and the lady doing the glasses was not helpful or friendly. read more

Waiting over 1 hour for 9 am appt!! Awful time management! Once again, patient time less important than theirs

These people are the best if you have eye problems. They are A++ and 10 of 10. I went to them in December because I had a cataract which was getting very bad and was having trouble seeing with my other (left) eye. They were very thorough in checking out my eyes, something which other optometrists had not done in the last few years. I went back in February and they went over the procedures for the cataract operation and again checked out my eyes. They scheduled another visit in late February to check out my eyes after my contacts had been out for a week and scheduled the operation for March. The operation in March was at their surgical center in Marietta and was done by Dr. Corwin. The staff was very thorough and highly professional. The operation went well and they removed the cataract and put in the new lens. The new lens in a follow up visit now allowed me to see with 20/20 vision out of my right eye. On the follow up Dr. Corwin had me schedule an appointment with Dr. Russell so they could try to correct the disparity between the two eyes. I went to see Dr. Russell in April and after another exam, he was able to determine I needed a specialty contact and they ordered one for me which he said he thought would correct the problem. I got the new contact in two weeks on another follow up and was now able to see with 20/25 vision from this (left) eye. In short, I went to Marietta Eye Clinic in December and was barely able to see and by the end of April I now had 20/20 vision in one eye and 20/25 vision in the other eye. Nothing short of miraculous! I read another review in which the main complaint was about having to wait. Did I have to wait? Yes, sometimes but the result was well worth it and the complaint seemed very petty compared to the care I received at Marietta Eye Clinic from both the staff and the doctors. read more

Stay away! This Clinic does not have accurate medical records. I requested a copy of my records and it did not include IOP. They claim that for some age groups that test may not be conducted. However measuring IOP is a standard part of an eye exam and I remember getting that test done. On the positive side, a copy of the records was free of cost. With my eye prescription, I feel like it was inaccurate, too. One year later after the visit to Marietta Eye Clinic, my prescription at a different doctor was with a weaker prescription. I highly doubt that my vision change that much in one year. Please keep in mind that this Clinic measures IOP using the air pressure test which is slightly less accurate than other methods. This Clinic also uses students for part of the exam which may create some inaccuracies in your exam. I do not recommend this clinic at all. read more

I came in for my eye exam and I have to say this place is awesome!!! Both the doctor and his assistant were excellent and they made sure I understood what was going on with my eyes. Even the front desk staff were so nice and friendly. I look forward to another visit. I highly recommend this office to anyone needing any eye services. read more

I have been a client of Marietta Eye Clinic since moving to this area in 2010. Their convenient location made the long exam times an even trade off for me. That is no longer the case. The lenses in my glasses broke. When I contacted Marietta Eye Clinic for replacing them I was informed it would take almost a week to get them replaced. I couldn't wait that long so I went to Lens Crafters (one hour service). I requested Marietta Eye Clinic fax a copy of my prescription to Lens Crafters. They took their time faxing it (almost an hour with 2 phone calls to prod them over that period) and then they made a note on the prescription that "RX Expired". My prescription was only 1 year old (12/30/11 exam date). I was at Lens Crafters on 1/3/13. It seems that Marietta Eye Clinic has an internal policy that prescriptions are only valid for 1 year despite GA state law says that the prescription is good for 2 years. They would not extend the prescription for the couple of days it had expired unless I ordered the lens through them (yes - they said that). Lens Crafter could not fill the prescription without Marietta Eye Clinics approval. I asked Marietta Eye Clinic if it was worth losing my business over a couple days extension of the prescription - the answer is yes, they would not extend it. I have excellent eye health, my prescription hasn't changed in a very long time so there are no health concerns, like diabetes or family history, to make it necessary for me to have an exam every year. Shoddy business practices and indifferent attitudes make this business not worth going to. read more

MARIETTA EYE CLINIC, TO BIG FOR YOUR OWN GOOD. THEY HAVE NO, NONE, ZIP, NADA CONCIDERATION FOR PATIENT S TIME. THEY SIMPLY IGNORE YOU IF YOU MENTION ANYTHING, WITH A SLIGHT SMERK ON THERE FACE. Yeah they do good work once they get around to you. Can't complain there. But when I went in for surgery on the first eye I waited in the waiting room for a long time and once on the gurney and prepped I waited 2 hours, they had to keep coming back to put drops in my eye and the nurses appologize all over the place. But, you get this is a common occurance. If you have nothing better to do go there. Dr. Threlkeld is a wonderful doctor. read more