We signed up and were told we had a certain unit but it was a different unit-so we got confused and it wasn't pleasant when we first got there to put stuff in. It seems like no one knows what is going on. Not that impressed. Our contract has two different unit number on it-interesting! read more

Clean and safe place for storage . The hours work great for me. The staff are very friendly and prices are fair. Will use them again if I ever need to store my stuff again read more

I posted this review on their website, but apparently they screen them, and only put the good ones up. Anyways, I had a unit there for a little over a year. I had some issues with birds getting in my unit and they pooped on my stuff and the hole in the unit caused mold as well. I filed a claim in June to be reimbursed. When October rolled around, I still hadn't heard anything so I called their office. Karla assured me she would get to the bottom of it and call me back that night or FOR SURE by tomorrow. Well, a few days went by, so I called her back and ended up leaving a message. I left two more messages and finally ended up calling corporate. They called me back and said they had never even received my claim - shocker. He said he would call the location and get to the bottom of things. Well, Marina U-Store called my phone and hung up when I answered... a few minutes later I received an email from Karla. Why wouldn't I deserve an actual phone call vs. an email after all this BS I've had to deal with for a measly $300. Anyways, she said she would figure it out and get in touch with me. I have still not heard back from corporate or Karla. Seriously, this is ridiculous. The lack of follow-through and coordination for this location explains why they change managers so often. Super irritated. I was there for a while, paid on time every month, paid extra for the insurance that they make you get(what good did that do) and left my unit clean. What do I need to do to get my freakin' money back?! read more

THE PROS: I moved to Marina at the beginning of the year from Prunedale which is where I originally had my storage unit but wanted something closer to where I am now. I researched local storage facilities online and came across Marina U-Store. I was able to get a great deal on a 5x10 unit at this facility which is double the size of what I had in Prunedale and the monthly rent actually came out to be a couple dollars less than what I was paying elsewhere, plus it included insurance (which they require). I made my reservation online then went to the office on my selected move-in day to complete the agreement. I was shown the unit before finalizing everything to ensure the size was what I needed. The process was quick, and the staff member who assisted me was very helpful and friendly. All of my brief interactions with the staff since moving in have been pleasant, no complaints. It's great being able to drive right up to the front of my unit to unload boxes (my previous unit was an indoor unit which was good when there was bad weather and kept most pests out but made moving heavy boxes back and forth a pain!). You can pay directly to the office but they also have a website through Storage Pro that you can log in to and make payments online, so that is super convenient. They email you an invoice a couple of weeks before your payment is due so you can login to schedule a one-time payment as needed or set up an autopay and not have to worry about it later. THE CONS: It is a nice large facility, but maybe not the most modern or up to date. The unit doors are a bit weather worn, mine is sometimes a little difficult to open. While you can access your unit 7-days a week, it is limited to only during regular business hours when an employee is on duty - they lock and unlock the front gate for the day. It is also requested that you stop into the office to sign in and out each time you access your unit which is a little inconvenient when you're only there for a quick couple of minutes but understand that this is for tracking and security purposes. My prior facility had an electric security gate with a keypad, so you were able to quickly and easily gain access with an assigned code throughout the day but also a few extra hours before and after regular business hours which was very convenient since I work similar business hours during the week. Now, I'm mostly limited to just the weekends. The entrance/exit to the facility is a little hidden (if you don't know it's there) as there are usually big trucks or other vehicles parked along the side street which restricts visibility. Entering isn't so bad but exiting the facility can be a little dangerous when you can't see the on-coming traffic around these big semi-trucks parked right up to the exit. I've been here for a little over 7-months now and overall, I am happy I selected Marina U-Store. I expect I'll be here a while so long as nothing major changes. read more

I'm very pleased with all the help that Marie has given me and after a few days I realized I needed more space. Marie gave me a solution and great price on a second unit, a 10 x10. I couldn't be happier! read more

I really like the facility as a college student that is not from the area it is very beneficial to have a affordable storage unit for me and my friends, so that we can keep our stuff in a safe place. I would highly recommend Marina U-Store Self Storage for a college students that go to Cal state Monterey Bay because it is close by and have the size storage that I need. read more

My experience with this place was horrible. I reserved a storage unit about a week before I had to move my stuff in. They were the cheapest place in town and I didn't need that much space. I was only able to move my stuff out of my place and into storage on one specific day. I reserved the U-Haul truck for that same day. I went around 11am that day to pick up the truck and the front gates were locked and no one was there. They open at 9am so they were supposed to be open. I waited for about an hour to see if they would ever show up and of course they did not. I tried calling multiple times to see if anyone was inside and no one picked up. So I had to go next door to Marina Mini Storage because I was only able to move my stuff that day. I explained to Marina Mini Storage what had happened and they gave me a discount AND gave me the truck for free. When I went back to this place to try to get my money back they refused to return any of my money even though I had paid for the whole month, the truck, and a lock from them and never used any of it. They said they don't do refunds. DO NOT waste your time at this place. Next door at Marina mini storage is way more reliable and trustworthy. I DO NOT RECOMMEND THIS PLACE! read more

horrible place to rent a storage unit...I rented the largest unit from 8-1-14 THRU 2-1-15....ALL of my belongings were ruined due to a leak in the old roof from the rain....They did not offer to help with anything, OUR FAMILY LOST EVERYTHING!!! They still charged me for the next month even after signing an abandonment form.... I was waiting for an insurance adjuster to estimate the damage due to their negligence....Keep in mind I paid almost 300./mo.... Nor will they haul any of the ruined items away, they want me to pay to haul, and remove everything without any compensation or even an apology from the scum bag owners....Management isn't great, they aren't familiar with policies and procedures especially Gabriel....I would definitely do your research, as Im not the only customer this happened to......Pay a little more for quality it will save you a lot in the long run..........I would never recommend this place to anyone. read more