Horrible experience with their service and owner. I went to have a boat warranty transferred and a…read morefew other minor things. They told me it would take 2 hours to do and I would be out of there by noon. I drove from 3 hours away. Left my house at 5 in the morning. Got there took the cover off my boat and unhooked it. When I came back around noon they said it would still be a little bit. After sitting in my truck for another couple hours I went in to ask about it. Kept getting the run around. I was finally able to leave at 515 when they closed. They brought my boat out and didn't even clean the algae and scum off of it after pulling it out of the water. Then I look down the side of the boat and a huge scuff mark from hitting up against the dock. So the owner cleaned that rub mark off about 6 ft long. Then they locked up the doors and left didn't even offer to help me put my cover back on the boat. When putting the cover back on I realized why. There was grease all over my seadeck on the back platform. Then when I got inside the boat there was a chip out of my floor gel coat and random cuts in the main piece of seadeck. Also grease from dirty mechanic shoes inside the boat and the battery box covers were left off as well. I took the boat in on sept 11th 2025 and this review I'm finally leaving on Nov 7th 2025. After going back and forth with numerous phone calls that were never returned and text messages left unanswered. I was originally apologized too from the owner and he said he would get it all taken care of for me now the last message he sent me stated there was no way his mechanics caused the damage to my boat and when I responded I never got a response from him. I just simply wanted the damage to be fixed but now I guess I will be more money out of pocket to fix the damage caused by the neglect to my boat by their service team. I just purchased the boat and it had 190 hours on it and was still in like new condition. 2022 Mastercraft nxt24. I have never been ran around so much by a small business owner. He blames it on loosing his service manager. Just nothing but excuses from him. I have gave him more than enough time to remedy this situation and have gotten no where with it. Im honestly surprised my warranty got transferred through ilmor and mastercraft. I made sure to call and verify those things. Also you think that when I called to setup the appt and told him I was 3 hours away and that he was the closest mastercraft dealer to me that he would have looked up any recalls or warranty issues with my boat so we could get those taken care of while I was there also. I learned when I was there that my surf system tab sensors have a replacement for them. They didn't have them in stock so I couldn't get the work done while the boat was there. Now I have to find a different dealership to take the boat to and get this issue resolved. Nothing but bad business. I'm assuming he won't be around very much longer with how he conducts himself. I'm uploading photos and screen shots of messages as well to this review for proof. So disappointed....

We have visited Redline several times over the past year, and I cannot say enough about their…read moreexceptional customer service. The staff is professional, friendly, and knowledgeable. They are highly responsive to our needs and always eager to please. Most importantly, when they promise something, they deliver.

My Family and I have been storing our boats here for over 10 years. Dave (The Owner) is the man…read more Truly salt of the earth kinda guy. His pricing is affordable and his location is great for all the lakes that are within that area of central Wisconsin and a little bit north. He is super laid back, just give him a phone call a day or two prior and he will have your boat pulled out and ready to just latch up and go. Bottom line is I would recommend storing your boat here over anywhere else in central Wisconsin.

We have been customers of Johnson's for almost 20 years and have had nothing but a phenomenal…read moreexperience. The staff always goes above and beyond time and time again. We highly recommend Johnson's .

Johnson's has been asking care of our boat for about 5 years. Except for an unexpected small dent…read moreon the front they've been excellent. They put it in, take it out, store it, and winterize/maintain the engine. IMHO their prices are reasonable.

Called Pharo Marine because I took my boat out for the first time this summer and it was running…read morerough and on the way back, it kept stalling out over and over again. I explained this story to Pharo when I called them on the phone. I waited two weeks for an appointment, which wasn't surprising. Showed up to drop my boat off and they seemed to have no idea who I was and couldn't find any record of me in their computer but they took my boat none the less. I was a bit concerned at this point but I'd already been waiting a couple weeks in the middle of summer and i wanted my boat fixed sooner than later, so I let it go. I waited several days with no contact and then played phone tag trying to talk to someone to find out what they'd found. Finally someone returned a call and told me it was done. No call saying this was the problem, this is what we need to do, just that it was done. They told me a kill switch was hit and the fuel filter needed to be replaced. I always hit the kill switch when I get to the dock, it allows me to leave the radio playing while I pack up without the boat beeping at me constantly. And I had previously attempted replacing the fuel filter and it didn't resolve the problem. So I was pretty confident at this point they'd done nothing to resolve my issue. I would have told them these things if they'd actually asked instead of just saying "its done". I questioned if they'd tested it at temperature / after running for a while and they said they couldn't do that without putting it on the water. I asked if they'd done that and they said no. They said it was my fault they didn't test more because I'd only told them it was stalling and now it wasn't stalling. They seem to have forgotten the part where it was stalling after it'd been running for a while. They told me if I wanted to wait another week, they could do that and told me what it would cost (I forget the number right now). Most places when you bring a car or boat in like to actually verify what they did actually fixed the problem but Pharo seemed happy to just throw some parts on untested, put some blame on a kill switch, and call it done. I decided I would just pick it up, eat the $300 I had paid for them to fix nothing, and never deal with them again. I took the boat home, put some muffs on it and let it idle for about 5-10 minutes and it stalled out and continued to stall out when I started it again after that. Exactly how it was before I dropped it off. Something they absolutely could have done at their shop if they had put any effort into verifying the work they did.

Good luck to anyone who buys a boat from these folks. They will not let you speak to a service…read moreperson about problems You can only book appoints and bring your motor in for service.

After 3 short years the gas line from my tank to the 25 hp mercury outboard completely…read moredisintegrated! The bulb and hose were cracked and sucking air. It was an after market hose kit so was not the best quality I guess. On this boat there is a female connector on both ends of the gas line and was hard to find one that fit. The technicians at Don's took the time to find the right one and modify it to fit my setup. Most of the negative comments for Don's are at least five years old so I would say to disregard them. The staff here were professional and friendly. The whole store is well stocked with everything you might need for your boat and has many OME products rather than the off market brands you get online. This is October so the mad rush is on to get boats winterized so make sure you communicate with them what you want on your service request. Remember-that mice can get into your stored boat and take precautions like dryer sheets or traps to avoid damage.

Just called to schedule an appointment to get my boat winterized. Brian claims they aren't able to…read moreschedule appointments and I need to drop it off. I explained I'm driving from over an hour away and I could schedule it several weeks out, but he was still no help. I guess Don's Marine can't plan the work, or work the plan. Unsure how they can claim 95% customer satisfaction on their website because this isn't the first time they disappointed.

After renting a slip from them for five years, we decided to keep our boat on the river. We asked…read morethem repeatedly to move our lift to the new address. After five weeks, the floor waters came and it was impossible to move the lift. But the problem was the lift was lying on the shore line at the marina when the waters rose. They left it there for weeks while the waters receded but the lift was caked with mud and debris and that's how they moved the lift. I asked them to power wash it, because they left it there, but they said it was at our expense!! Who does business like this?? There are other businesses that are out there that can provide good service and are happy to do so. Not ever going back for anything!

We hired them to remove our dock and boat lift & winterize and store our pontoon boat. They also…read moresaid they would send the boat to their welder to fix the front fins. I called to ask about progress in December, January & February. I was told everything was right on schedule. They would get the dock and lift back in when the weather got right. I inquired about the welding and was told each time that the boat was going to the welder soon. Get to April, they put the dock back in but can't put the lift back in because they lost parts to it when they took it apart in the fall. As of Memorial Day they still hadn't sent the boat to the welder. These folks are incapable of performing their job. Truly unfortunate since they certainly don't work cheap. I will NEVER be back.