This is my 2nd review my 1st review I believe i gave them a 5, now I'm giving them 1 star, This is…read morewhy I don't like trying new places. I just bought my chevy trax in June, so I haven't had it long. Long store short. I took my trax in for a oil change, tire rotation on Saturday. Everything went ok until today I notice my car is pulling to the right when it was doing that before I took it to them, secondly I have the chevy app on my phone and I notice it keeps saying tire is low on the driver side which that wasn't happening and it still is saying that. Lastly I called the dealership and explain to then what was going on and he tells me so mess that didn't sit right with me and tell sme that they can't and their not taking any appointments because they have a new system. I told him I want my car fixe like it was before bought it too them. I hate going to new people because it always seem like they mess up something else so now I have to wait a week to bring it back in for them to fix what they messed up

I came here because Carvana sent me. From the very first moment it was uncomfortable. I'm sorry…read moreyour job is that hard that making a call and filling out a paper is a waste of your paid time. I'm only doing as I was instructed. I came in last Thursday a week after my car was delivered. The oil change wasn't done by Carvana and the front plate bracket needed to be put on. They sent me here! I was sent here for a reason. I was told by the service guy to come back Saturday morning which I did. He finally called Silverrock in front of me and it was the most uncomfortable thing ever. He talked to them like I made up the oil wasn't done. Maybe Look at the sticker from Carvana, look at the percentage of the oil and filter. And made it seem like I should know they won't cover the plate bracket and was arguing with me like I wasn't told a totally different thing and had it done before. And even said he won't write it up. Went in with his mind set on the fact it won't get completed unless I pay out of pocket. The 5 minute call he made, made me feel like I'm doing something wrong and he was hyperventilating the whole time like I'm a burden and he's going to have some mental attack. It was so embarrassing. I'm sorry you had to get up from your chair a couple times while almost having a mental breakdown. Zero customer service. I can name names but I'm not. I'm sure you already know. I will never return. The initial phone call to this dealer was the same tone. No appointment just come in whenever. Which turned into come back Saturday and nothing will be done. I'm sure the same guy took the initial call. Unless this is just how they deal with people. Just bad attitude and like I'm suppose to know that answers without asking questions. Years ago I had the same experience here. Seemed like they're more interested in their breakfast and sitting down than helping a customer. I called Carvana and Silverrock right after and it's covered with the right explanation and answers. So needless to say it's a this place problem. If you did your job correctly and professionally I would have probably became a great customer for all my services but instead got your lazy rude approach didn't even write up my ticket or put in any effort. Just Awful.

I can't say enough good things about Marino. I bought the extended warranty, and I'm thankful I did…read morebecause my check engine light came on and the truck started showing a misfire, well, it turned out to be a big repair. They had to replace the camshaft, rockers, and lifters, which is no small job. Thanks to the warranty, all I had to pay was a $100 deductible, and the team handled everything smoothly from there. Mel and Dave in sales were outstanding. They took great care of me and set me up in a brand new Grand Cherokee so I could still haul all my equipment for work. Alex in service was phenomenal. He got my truck in right away, kept me informed every step of the way, and made sure I was always in the loop as the repairs were being completed. On top of that, Mel, Dave, and Alex went above and beyond by actually dropping my truck off at a house I was inspecting because I had a packed day and wouldn't have made it before closing time. Professional, responsive, and genuinely caring, this team made a stressful situation incredibly easy. They truly went the extra mile, and I would not hesitate to recommend them to anyone. They are the best!

I won't trust a different dealership other than Marino with servicing my vehicle…read more service writer Jose Quezada kept me informed during the process with cost estimate, suggestions, and time of completion. check the website for service coupon.

Victory Toyota Midtown had a convenient location, right on Cicero. The dealership looked clean…read moreinside. The waiting area looked clean as well and organized. They looked like they had a lot of people working there. The staff appeared particularly attentive. The waiting area appeared clean and well-organized.

Absolutely horrible…read more I was in search of a very specific car: a Toyota Cross Hybrid. Online, Victory said they had one in stock. I called ahead of time and was confirmed that the car was available. I told them I'd be there in an hour. I arrived, only to be bounced around to a salesman who I had not previously spoken to, tried to be upsold on a car I did not want, and told the car had just sold. I left immediately. It's been over 2 months, and I'm still frustrated with my experience there. It was a massive waste of my time and hugely disrespectful and manipulative. Would not recommend.

purchased a used vehicle from this location on May 2025! I thought everything was fine except the…read morecheck engine light was on! I called this location the next day and was told that I had to come in on May 27th! I told them multiple times before this date and on this date that this check engine light has been on! I was promised a full diagnostic would be performed! I get the car later that date, the check engine light was still on! Normally, when something is wrong because of a business's mistake and I complain, I'm either banned or given the runaround! Now, earlier this month, the car is completely shut down! I'm not paying a dime on this car payment until this is taken care of! When I came and picked up my car, I was told it was parked across the street! I was looking for about 25 minutes, and guess where my car was? It was actually in the lot adjacent to the service area! Be cautious with this location! They will give you a lemon and a half tank of gas, and will not tell you!

Don't like the services they provide. I never was told that if you dont make a payment on time they…read morehave the power from the finance company to turn off your car completely and I was thinking that there was a problem with the car even tho after 2 months that I bought it took the car to get it fix under the warranty and they still didnt told me that they were turnning off my car because a late payment. Los servicios que dan no estan nada buenos, cuando compre el carro me estaba fallando a los dos meses porque no encendia y a mi ellos no me informaron de que si te atrazas con un pago automaticamente tienen el poder de la financiera de apagar el carro y yo pensando que estaba malo y aun asi lo lleve con la garantia que me habian dado al lugar donde lo compre para que me lo chequiaran y no me dijeron nada que la financieara podia apagar el carro por pago atrazado y eso no esta bien

Rick Hernandez at Buy A Car has a great used car lot and he is a very honest and helpful…read morebusinessman. I had gone to a lot of places to look for a car and I got turned down due to my credit. Rick was able to help me get a really great car, the best I've ever had, and he handled the financing. There were some minor problems with the car after I bought it, and Rick repaired these for me free of charge., I highly recommend Buy A Car due to Rick's integrity as a business owner.

Amazing car dealership, their customer service was great too. I like how honest the dealer was, and…read moreI was able to get a nice car for a really really good price. The car runs good

Back Again! If you're looking for a dealership that actually delivers on what it promises, I can't…read morerecommend Berman Subaru of Chicago enough. I've owned a lot of cars over the years--from BMWs to 300Zs--and after driving the Subaru Crosstrek for nearly a decade now, I can confidently say it stands in a league of its own. It's the perfect balance of size, shape, practicality, and everyday performance. I was never chasing high performance--I wanted something reliable, comfortable, and capable in all conditions--and the Crosstrek has consistently delivered, whether I'm navigating city streets, cruising the highway, or taking on backroads. Berman has been my go-to dealership from the very beginning, and for good reason. The team is always professional, straightforward, and genuinely helpful. Pricing is very fair, the process is smooth, and their service department has been consistently excellent over the years. A big shoutout to Daniel Szontagh--he made this latest experience just as seamless as the others. No pressure, no gimmicks, just honest help and great communication. I recently traded up to the Crosstrek Hybrid, and even after just a few days, all I can say is: wow. The previous models were great handlers, but this one takes it to another level. It feels incredibly smooth, connected to the road, and surprisingly comfortable--even over Chicago potholes. It's refined without losing that fun, capable feel that makes the Crosstrek so enjoyable to drive. If you're in the market for a Subaru--or even a quality used car--do yourself a favor and check out Berman Subaru. And if you can, ask for Daniel. You'll be in good hands.

Great experience at Berman Subaru! I came by today to get a new stereo system put in my car. I had…read morean appointment and pulled right into the service garage upon arrival. The team greeted me and got me checked in super seamlessly. They let me know it would take about 2 hours for the installation and then showed me to the waiting room. There are two spaces, one bigger one with tables and chairs, and the other with some desk space. I was able to camp out at one of the desks to get some work done while they worked on my car. There is wifi (not the best so I tethered to my phone) and coffee available. Before I knew it the 2 hours was up and my car was good to go! They even gave it a quick wash while it was back there (even though we got it fully serviced and detailed about a month ago). The team is awesome and super responsive. Since it's also the dealership, there were able to do multiple services free of charge (including the new stereo!) They do a great job of building relationships with their clients to keep them coming back. We've been bringing our Forrester here since 2017 and will continue to do so.

Really pleased with my experience with Chicago Auto Warehouse. I was able to remove the hassle and…read morestress of finagling a trade in while also purchasing a new car with a suburban dealer. Derek gave me a fair deal for my beloved BMW, but more importantly, at 9 months pregnant, made the process very easy and efficient. I was looking for a very specific replacement vehicle, but if I was aware of this place sooner, I bet they could have found it for me and I would have happily done both sides of the transaction with them. They have really nice cars on site, and a great business model. Highly recommend whether you are buying or selling a quality vehicle.

Derek and his wife are really cool genuine people. I bought a car from them and he was very honest,…read moreupfront and helpful. Made me feel as if I was buying from a friend and I appreciated the fact that he was down to earth and friendly. Even encouraged me not to buy the car right away but to take some time to think about it. I was really impressed by that. I bought a Land Rover, which I know have been known to have computer problems. He assured me that he knew the owner and that the car had been taken care of. When I pulled the car fax it confirmed that the car had been only serviced at the Land Rover Dealership. He recommended a company to give me a warranty and had them call me to even set it up. I'm appreciative and would definitely recommend Auto Warehouse to anyone looking for a great used car

I purchased a car from this location in which they told me everythng was working fine. The moment I…read moredrove home i started hearing noises. I took the car to a mechanic and he said the vehicle had extensive tranmission damage and it was recommended to replace. I called the location to fix it and they told me i was lying and they did set up an appointment though. Today when i was dropping off my kids the transmission slipped and i collided with a gate which i impacted the steering wheel with my pregnant belly and i was rushed to hospital. The location denies the car is bad even though they lied about a bad transmission. They sell used cars with bad engines and problems they need to be shut down !

No prices on the cars only the year. So hard to do homework to see if worth it to buy the car. And…read moreall the time they want to know how much you make and can afford!!! So very unprofessional I think. So they can then sell the vehicle they want to get rid off instead of working on what you need or want to spend!!! Then when telling of a vehicle being overpriced compare to with the same vehicles they say they can lower the price 4000-5000! So that made me leave right away! From beginning til the time I left all they wanted to know how much I make! When I was away they tell my wife that they can start the paperwork with her if she wanted to while I was away!!! Really!?! Never going to this dealership again and will be telling my family and friends!!!!! Wish there was a way to put 0 STARS!!!