I was introduced to Tony Marino through a very close family friend who had an exceptional experience with their recent car purchase. Tony was very helpful and honest throughout the entire process. Being the owner, you rarely get this type of engagement. He walked us through the process and introduced us to the entire team. Buying a car is stressful but they were very kind, patient and transparent with every step. We were very particular in what we wanted and what we would pay and they made it work without issue. I would recommend this dealer to anyone, regardless of budget or experience when buying a car. Thank you to the Marino staff for an amazing experience. read more

Trusted dealer for years only to find out there deceptive and putting false claims on my vehicle even claimed a day after New Year's Eve I was present never was would advise you get a carfax and take a look at it if you have serviced here on top of that they don't refund gap ect ... read more

I won't trust a different dealership other than Marino with servicing my vehicle. service writer Jose Quezada kept me informed during the process with cost estimate, suggestions, and time of completion. check the website for service coupon. read more

I can't say enough good things about Marino. I bought the extended warranty, and I'm thankful I did because my check engine light came on and the truck started showing a misfire, well, it turned out to be a big repair. They had to replace the camshaft, rockers, and lifters, which is no small job. Thanks to the warranty, all I had to pay was a $100 deductible, and the team handled everything smoothly from there. Mel and Dave in sales were outstanding. They took great care of me and set me up in a brand new Grand Cherokee so I could still haul all my equipment for work. Alex in service was phenomenal. He got my truck in right away, kept me informed every step of the way, and made sure I was always in the loop as the repairs were being completed. On top of that, Mel, Dave, and Alex went above and beyond by actually dropping my truck off at a house I was inspecting because I had a packed day and wouldn't have made it before closing time. Professional, responsive, and genuinely caring, this team made a stressful situation incredibly easy. They truly went the extra mile, and I would not hesitate to recommend them to anyone. They are the best! read more

Brought it in for an oil change and overall inspection. The tech did the oil change and the inspection and didn't recommend any other maintenance on it. i asked if anything is recommended and if the brakes are good and they told me that the brakes are 50% and no other maintenance is recommended for the vehicle. A week later the car started acting up, it was shaking when accelerating and seemed to loose power. . I called on 01.15.2024 and asked if any maintenance was recommended. The answer was no and that everything was fine. What was I expected was a recommendation like "please bring the car in for a checkup" or "please stop driving and call a tow truck that will bring it to us". That answer seemed careless so I took the car to another dealer for inspection and turns out that the alternator belt is broken, tune up needed to be done because 2 spark plugs are not functioning, the brakes are 2 mm and need to changed, the transmission needs a flush due to mileage(factory recommendation ), the coolant needs to be flushed as well (also factory recommendation), engine filter was very dirty and needed to be changed. See proof photos. I called on 01.16.2024 , asked to check again if any maintenance was recommended , I was told no. service advisor was Jan and I informed him about all the issues, asked why no maintenance was recommended and his response was "well, it is what it is". It's very disappointing because I trusted Marino with my and my family's safety! I wasn't expecting any free service and I'm not expecting anything free from them by writing this review either. I am not bashing Marino, I am simply sharing my experience in the hopes that something will change. My expectations from them were accuracy in recommending the repairs/service needed. UPDATE 40 minutes after posting the review, I received a call from a Marinos manager. He seemed very upset that I am "writing stuff" online about my experience. He proceeded to say that the repair shop that is actually fixing my car, oversold me services that are not needed and that the shop may not do such a great job as I expect. Surprisingly, he didn't seemed to be concerned about the service advisers lack of care and my safety but was more concerned about the "stuff" I write online. I can't help but wonder ...... do we really have to post reviews online in order to get someone's attention? read more

Marino Chrysler Jeep Dodge Ram - Diagnosis by repair shop. - Car Dealers Near Me - Chicago, Illinois

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Paul and his supervisors Bob are the worst ever I bought a 2025 jeep from them 3months ago and I've had to bring this thing back four times already. The sad part about is the last time which was three day ago I brought it back for a worse when I picked it back up so I called jeep wave to let them know what's going on. Today I get the car back and it's still NOT right Then I was asked to leave the dealership by Bob still never got a real reason after talking to the owner smh read more

Don't lie to your fucking costumers take the truck for a month and don't fix t the same problem for the 4 th time and tell them it's okay And they when it messes up it's a new problem when I spent 2k on them read more

I had a great experience working with Alex at Marino Chrysler Jeep Dodge Ram! I initially brought in my Jeep Cherokee in October 2024 (I worked with a different service advisor during this visit) because it was jerking. While the dealership was helpful with financing options and diagnosing the issue, I did run into some communication hiccups with management regarding a rental car, which was frustrating. However, when I had to bring my Jeep back for the same issue, I worked with Alex, and he completely turned my experience around. He was amazing to work with--professional, communicative, and honest. As a woman, dealerships can sometimes feel intimidating, but I never felt like he was trying to upsell me or take advantage of my situation. He kept me informed every step of the way and made sure I understood what was happening with my car. It turned out that the issue was with my engine mounts, but thankfully, any work done through Jeep (at least for this issue) was covered under a two-year warranty since my car is out of warranty--I didn't have to pay a thing! The process was smooth, efficient, and stress-free. Bonus points for their waiting area--it's super comfortable with coffee, TVs, and couches, making the wait much more convenient. If you need service for your Jeep, I highly recommend working with Alex! read more

Took my car in to have the heated seats fixed as they aren't working. Was told I needed the heated seat module. The part comes in and is replaced. The service advisor told me it's not communicating with the stereo. Tells me I need a new stereo. Meanwhile I bought a new stereo a few years back from the same place. If the stereo was defective why didn't they diagnose it then? So they want me to buy another stereo from them??? The service advisor was rather smug about it and had a "too bad so sad" demeanor. He didn't even want to troubleshoot the issue. Now he wants me to bring my car back for more service! As if I didn't pay enough to have this issue fixed. I don't have another week or two to just leave my car. How will I get to work? They don't care. They got paid for the repairs, and I drove off with my car in the same condition. read more

They were selling a Jeep with special nitrogen air in the tires and yes it was a special extra charge! I am driving the streets of Chicago with 500 potholes not the Indy 500 - lol. read more

I took my 2020 Jeep Gladiator in early April 2025 to Marino for them to assess some concerns that I had regarding some rust on my hood and door hinges. My vehicle had a warranty coverage for corrosion that was valid til September 2025, so I was very fortunate timing wise to get this concern looked into and addressed as soon as possible. Sure enough the start of some rust was about to poke through surface. The Marino crew confirmed my concerns. I worked with Lon and Bob at Marino and they were both absolutely amazing to work with. I informed them I didn't purchase the vehicle from Marino (as I had bought in the suburbs prior to moving to Chicago). They said "no worries we will help you get this taken care of." I mentioned to them I had a preference to have the work done at Cosmetic Auto a local body shop I have worked with over the years and have always have great results. They said that was fine and they would have no problem with meeting my request. Fast forward a week and half later my vehicle was repaired and is backing to looking great! Thanks Marino! I appreciate your professionalism and I appreciate you making the process so seamless. I will be back in the future for sure for any future work I need done on my vehicle! read more

I recently had the unfortunate experience of dealing with this dealership and I am utterly disappointed with their unprofessionalism and lack of respect for their customers' time. I called in Monday and spoke to Leo about an Alfa Romeo, he told us it's available and so we began to drive an hour to the dealership. Half way through the ride, he calls saying that the vehicle is out being serviced and that it's not available for viewing that day- we're already 30 mins into the ride to the dealership. Disappointed but understanding, we agreed to meet with Leo on Wednesday morning 9am. He mentioned the car was on the lot for 300 days and should be ready to view on Wednesday and available for us. So we had scheduled an appointment with him to discuss purchasing a vehicle, and to say that they missed the appointment would be an understatement. First and foremost, it is crucial to note that my time is valuable, just like any other customer's. I made sure to set aside a specific time slot to visit the dealership, expecting them to be prepared and ready to assist me. My husband and I took off work for this appointment. On the ride to the dealership on Wednesday we called en route to ensure it's going to be available, someone said they would bring it out front. However, upon arriving at the designated time, we were met with confusion and disorganization. It was evident that they had absolutely no idea about my scheduled appointment, and Leo was nowhere to be found. The sales staff seemed completely oblivious and after a few moments a staff member comes to us and tells us the car was sold late last night. So at this point this is the second time they absolutely WASTED our time. Just happens that after 300 days on the lot, the car just happened to be sold late the night before and no one called us to cancel the appointment. Even an e-mail would have been nice. It's astounding how a dealership, whose primary responsibility is to cater to customers' needs, can disregard appointments in such a careless manner. Furthermore, the lack of communication and accountability from the dealership only exacerbated my disappointment. Not once did they reach out to explain the situation or offer an apology for their oversight. After we left the dealership (around 9:15, appointment was supposed to be at 9:00) we attempted to call Leo to ensure the car was in fact sold because the staff seemed so confused while we were there. We were transferred to "Andrea" and she began to make up excuses that the vehicle was sold last night, right before close, therefore there was no way they could have notified us about it no longer being available. And conveniently Leo "didn't know about the situation because he was off on Tuesday". It was as if our time and interest in their services meant nothing to them. This kind of attitude is simply unacceptable and reflects poorly on the dealership's professionalism and customer service. To make matters worse, we had driven a significant distance to reach their location, wasting my time, energy, and fuel- TWICE! This disregard for a customer's commitment and inconvenience is a clear reflection of their disregard for customer satisfaction. I cannot, in good conscience, recommend Marino Chrysler Jeep Dodge Ram to anyone seeking a reliable and customer-oriented car buying experience. Their inability to honor appointments and their lack of basic communication skills demonstrate a level of unprofessionalism that should not be tolerated. My advice to others would be to steer clear of this dealership and find one that values their customers' time and respects their appointments. I sincerely hope that they take this review as an opportunity for self-reflection and strives to improve their customer service and organizational practices. Until then, I will be taking my business elsewhere, where my time and patronage are appreciated. read more

Marino Chrysler Jeep Dodge Ram - Car Dealers Near Me - Chicago, Illinois

My husband went in to try out the fit of a couple of different models of Jeeps and was given royal treatment by Joe Turner, one of the sales associates. Didn't apply pressure at all, but he just helprd me along my path of discovery. Hats off to the Marino team! read more

Well after buying 3 Jeeps at Marino, the 2022 compass is the last time they will see my face. I brought in the Compass as it had a "Lemon" Transmission which required replacing on a vehicle of !5,000 miles. Took it in 3 times for the same problem and they refused to let me ride along to determine the repair. 4th attempt they diagnose a bad transmission and order another for replacement. Tell me it will require 2 days and schedule a loaner. Big surprise after cataract surgery I send a email and no more loaners go to Enterprise. 10/6 take in the car and they tell me they sent the transmission back to Jeep. I was misled, no I was lied to by Alex and Carlos tells me we are not fixing your car as I told him his version of service is entirely unsatisfactory and his story of no loaners is complete BS. Oh suddenly its watch your mouth Mr. Roman. They are completely deceptive and understaffed to handle customer issues. Lie to someone else Carlos and Alex I am telling my Lincoln Park neighbors that its worth the trip to go 5 miles up the Edens to have your Jeep serviced at Fields where they don't treat customers like crap. Oh and they serve lunch for their clients and treated with respect. Life is short and Marinos lacks integrity. Every dealer has the same car, how the customer reacts after being lied to matters to me and likewise to virtually everyone else. You can contact me at unitedr@yahoo for particulars. Thanks for getting this far in my vent. PS I live and work in Chicago, my business is Located in San Francisco read more

Well if you are checking reviews like most of us do to determine whether you should use their services, this may help a little. They do have about a 3 star rating, but to be fair, after checking most Dodge dealers, they all have the same rating. In fact, after checking, most auto dealers, they all have the same problem, Chevy, Toyota, Nissan. They all have troubles. Most of the bad reviews are a result of bad service in the service department. They are the main culprit. The estimate on my truck was really surprising. It was close to $17,000 which was extremely high(gouging) when I complained, they were able to offer a magical discount. I was told on many occasions by Jorge that I should be so pleased with the new price and pretty much stop complaining so much about the time table as the great Jorge had worked his magic and helped me out. Funny thing, Another Dodge dealer had just completed the same job exactly for the sum of $12,188.00 16 months prior. $3000 cheaper Same engine, same truck, same model. So bottom line is they try to get what they can for the work. Its a game! After complaining on several occasions about Jorge, our young inexperienced tech who had never heard a curse word and was extremely upset when I told him this f sucks, he tried to resort to saint mode instead of dealing with the 5 week delay. I was switch to Steve the service manager. Steve who was a pleasure to deal with. Good luck, go to the dealer, get ready for a price that seems to be created by a dart on the board, and may take over a month or perhaps, go talk to a local small shop that has much higher rating they earned. 30 hour job $250 an hour $7500 One engine $4000 $11,750 They said $17,000 Something smells funny at this dealership. read more

This dealership has no transparency. They violate the Illinois consumer rights with deceptive practices! Please DO NOT purchase a vehicle from this dealership! They hide the terms & conditions & final numbers on your contact so "you won't run out their office" Roberto in the Finance Department response when asked why did he hide my terms with his hands and proceeded to turn off the screen and distract you with repossessions stories!! read more

I bought a used Altima with low miles. I sold it back to them for an excellent price. Great price great service Highly recommended.

Don't buy from. On Thursday I had an email deal for a 2022 used Jeep STOCK #D6764A, I show up on Saturday and they wouldn't honor the deal. Claimed they painted a section of the car and added new tail lights because of moisture. Now the price was even move then originally advertised. Painted the car in that short of a timeframe and moisture in tail lights for a vehicle still under warranty. Then low balled me on my trade. You should stand behind what you say and give fair trade in value. Funny the deal we agreed on for the Jeep is exactly what KBB puts the vehicle as fair market value and yet they valued my trade in at 43% below what KBB valued my exact vehicle and condition. Shady business. Tom, after all that, you wouldn't get my business if you did honor your original deal and gave me a reasonable offer on my trade. For anyone that is considering this dealer please head over to DealerRater.com and read the deflections that Tom the owner made on this customer interaction. I've also attached screenshots of that communication to this post. read more

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My husband and I purchased a brand new Jeep Mojave Our salesman, Carlos, was amazing!!! He was tentative, answered all our questions and made the process super easy. We didn't feel rushed or forced to find our dream car. Thank you for making the experience enjoyable! We will make another purchase here when the time comes read more

The guy gives an appointment to drop off the car at 7:45 am. Nobody looks at it. Call at 5 pm but the guy is gone for the day/hiding in the bathroom. Call again the next day, still not looked at. Guy says they got in 80 vehicles the same day we dropped ours off. First, so what? 80 cars not dropped off at 7:45 am. Order matters. Like when a customer says, "Mother f*** your." Second, if 80 cars a day need repair, then you sell junk. Junk product, junk service, junk excuses. Third, if you can't get to your 80 junk cars a day, perhaps limit your appointments? Not rocket science. Avoid like the plague, folks. Hot, steaming garbage. read more

I would like to commend Mel and Dave for helping my daughter purchase a brand new Jeep Compass. The transaction was as smooth as silk. Mel and Dave were extremely helpful, courteous, and a delight to work with. Tony and Lauren Marino also greeted us with kindness. We love Marino Chrysler Jeep Dodge Ram read more

Marino Chrysler Jeep Dodge Ram - Car Dealers Near Me - Chicago, Illinois

One star. I have purchased two Jeeps from these folks. My experience with the first one, a Patriot, was a delight. From the sales person to the service people, everything was good. Then I decided to buy another Jeep from them, this time a Wrangler. The experience was total opposite from the first time there: from the sales person who was totally shady to the service department. The last straws were this: 1- the service person had to order a part. He said he ordered it. I called, and was told the part was ordered and they will let me know when it arrives. After many weeks, I finally called and was told the part was there so I made an appointment and showed up, only to be told that the part wasn't even ordered yet! I let that slide... 2- I took the Jeep in because I noticed the exhaust noice was slightly different. I also needed an oil change. The service guy wrote down my concern about the noise and I waited for the vehicle to be ready. When ready, the service guy started to lecture me about gas quality and how I should not go to Costco and I should put good quality gas and that the faint exhaust noise I was hearing was because of bad gas. It was puzzling. So I went on my road trip to California and the noise became worst. I took it to a dealer in San Diego and they found there was a hole in my muffler which had gotten bigger... The song and dance the service guy gave me was just because he didn't really give a crap about my concerns or that of my vehicle. The quality has gone down over the years. Unfortunately, my choices of dealers in the Chicago are limited. When comes time to get a new Jeep, I will get it elsewhere. read more

The staff is always incredibly welcoming and helpful. I would definitely come back! Never have I ever had this type of experience with other dealers. read more

My 1st expwriemce should should have been enough to keep me away. I purchased a vehicle. and my car was send out of 3rd party upgrades to the headlights. My headlight never worked as the should have after the dealer sent my car out to this 3rd party shop. Even after complaining and bringing my car back in for improper working headlight the only thing they did was wrap black duck tape around the wires on a brand new car. My 2nd experience was me walking into the dealership interested in making a purchase after being in contact with a sales person from the dealer and seeing serveral people sitting/standing around.. no one attempted to help. read more

These guys are the best scammers ever there repair men are trash I've had a jeep for 3weeks but I've only had it in my care for 5days There good at getting you in there and collecting the money but once that's done there done read more

DO NOT DO BUSINESS!! Buyers beware This dealership from the moment I called them already had set themselves up for failure. They said I could come see the car shortly after closing then when I get there that sales guy totally stood me up no one knew about it and it wasn't a close drive either. Next I get apologized by some of their team told me they will definitely take care of me. Just kidding! We move to getting close to finalizing the numbers which they kept trying to hide into just a payment so I couldn't see the actual values. They were of course wrong - once corrected I noticed my trade was significantly under market for numerous estimates including their own and auction values. They claimed they could not offer me the appropriate trade value because I had too many incentives that I qualify for On the new car. This is absolute bs as these are all Chrysler rebates. They just wanted to be cheap. I call another dealer down the road and in 15 minutes I have a trade estimate 2k higher min more after inspection. Matching with what al other estimates show. So if you want to be stood up lowballed and scammed. Marino's is the place for you. read more

I do not recommend this dealership due to their pricing issues. I provided a $50 coupon for a battery replacement and he cut me short by taking 10% the whole bill. I also had the shaker hood scope tool in my glovebox before I bring the car in there in case they need the special tool to take off the shaker hood. I just had an oil change and tire rotated but the $40 tool was not used for my oil change and removed from my glovebox and missing when I got home. They had to go in my glove box to get the wheel lock and took it out. I will not buy a car from this dealership and only come here for warranty work. Not recommended. read more

Great experience with Marino. Their employees, service, and overall experience were perfect to the T. Their staff was very friendly and very professional. (Ken was great!) They know was their talking about. I would absolutely recommend coming here for your new car or any service you need done. A+!! Thank you Marino! read more

I've gotten all my vehicles from Marino, ever since 2014, I've had a great experience. Service has been top notch. I've gotten my 2014 Jeep Grand Cherokee Diesel, 2018 Charger Hellcat, 2018 Durango SRT, 2021 Charger Hellcat Redeye, 2021 Durango Hellcat, I traded in my Tesla Model 3P for a Model S Plaid, took and the most recent Marino found me my Model X Plaid. It appears that some would go out of their way to leave a bad review and it occurred to me I haven't left one yet yet because I forgot to hit the post button 5-6 years ago. Good Looking out guys, thanks for the service. I am very thankful for opportunities that Marino had given me to own these vehicles, it has all been an invaluable experience. As a customer I realized it was my responsibility to know and understand what it means to have expectations of how the transaction doesn't ever end when you walk out with the keys, it's ongoing. Thank you all for the great service, see you soon for the next one read more

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Way to go MCJD!!! Just got my new Ram 1500 and could not be happier. The experience was 5 star+++. Mr. Marino and the entire MCJD team took amazing care of me and my family through the entire process. From purchase to service they have me covered. Thank you! read more

If I could give zero stars I would. I have bought 5 new cars from this dealership and I always referred them to family and friends, until now. I brought my vehicle in a few weeks ago for engine light. They replace two batteries costing me over $1000. My vehicle continued with the engine light and then a warning for me to pull over to safety as the engine will shut off. I had to be towed and I have it back at Marino and he said it's the battery AGAIN. They keep the car for a week and tell me it's the alternator, it's a $2000+ fix. I get the call it's ready 6pm and they close at 7pm. I get there in time and I have a $25 coupon for the repair and he said "Did this get approved before work was approved? " I tell him I tried to give it to him before but told me this should all be covered under warranty. Well we know that didn't happen. He gave it to me and they charged me 3% for using my credit card. The runner pulls up my car dirtier than when I bring it in. I spent over $200,000 in new vehicles from this dealership to be treated like this. No more! read more

The worst customer service. I had my jeep in twice in one week because they didn't fix an oil leak and when I got it back the tire pressure light was on. They had just rotated the tires and fixed a leak the first time it was in. On top of that I had to wait 20 mins for them to bring my car out when they had called me an hour earlier saying it was ready. No apologies. People that work there will walk right by you without offering help. No signage of what to do when you drop off. Do not recommend. read more

Had an excellent experience purchasing a new 2016 Renegade through Jeremy, who shares my awesome first name. Why is it always weird saying your own first name to someone else? Jeremy was very knowledgable of the products as we debated between a few vehicles and trim levels. We ended up honing in on a Trailhawk which the dealer did not currently have in stock, but he was able to secure quickly through another dealer. I felt like he really was looking out for our best interests and not just trying to make a sale. All in all the experience was positive and very smooth. Highly recommend these guys, particularly Jeremy (if not for his name alone, cuz all Jeremy's rock). read more

Marino Chrysler Jeep Dodge Ram - The new wheels. - Car Dealers Near Me - Chicago, Illinois

Unfortunately, I cannot recommend this dealership to anyone in the market for a Jeep, Chrysler, or Dodge. While the process to lease my current Jeep with the sales side was seamless, I have had an awful experience with their service department. I recently dropped my Jeep off for a fix that I was told would take 4 hours, but ended up taking 4 days. But that was not the truly frustrating part. During this entire process, I received absolutely no proactive updates from my service advisor (one day I couldn't even get a hold of them). It also resulted in extra rental car charges after being told they would have a loaner for me. Upon request to get reimbursed, I was told a service manager would reach out to me. That never happened so I have called seven times to have this conversation. Each time to no success of getting a hold of them. I was planning to either trade-in my lease for something else from the dealership or buy it out, but because of this experience I will not be. read more

We Brough our jeep to Marino for a leaking sun roof and "check engine" light. This is what happened: - We paid $700 to fix the sunroof. Found out later it was clogged with leaves and we could have just cleaned it. They said the check engine light was because of our gas cap. - Antenna snapped off when they put it through the car wash. - They ordered the wrong gas cap not once, but three times. - It took us a total of 4 trips to repair the mistakes they made. - Manager was nice enough and admitted how much they screwed everything up, but never offered even a partial refund. We knew Marino was expensive going in. All dealerships are. But I feel like we paid them to damage our car. Never, ever going there again. read more

We turned in our Jeep Renegade for a Jeep Grand Cherokee Altitude. We worked with Dan from start to finish and he was excellent! We would highly recommend this dealership for parts/service and sales. read more

Marino Chrysler Jeep Dodge Ram - Car Dealers Near Me - Chicago, Illinois

Yesterday we bought a 2021 Gladiator What a SMOOTH process...loved the hidden dealership tucked away on Irving Pk just east of central Everyone in the ENTIRE dealership was friendly...;I got the door op ed for me many times)..they had some delicious holiday cookies too Finance was PAINLESS I HIGHLY recommend their dealership to anyone looking for a JEEP read more

I just bought a 2018 Jeep Wrangler JL Sahara billet silver metallic. I love Jeeps and this should be the place you should buy it from. Tim, my salesman, was great really cool down to earth guy. Find Tim if you can, really knew about the cars and what he was talking about. Financing was fine. I mean it's a dealer, there is gong to be some back and forth and haggling. Overall it was a great place. I recommend this ll Post Purchase: 1 year Later. I've had several issues with my Jeep JL for the most part all of my issues have been taken care of. One major issues that happened that actually ruined a quick vacation I was going to take with my family in the Jeep was JL Stop safely vehicle will shut off soon warning popped on with 3k miles on it. The issue was the ESS battery relay lugs were not bolted down from factory. I immediately lost trust in the vehicle and freaked out. One Sunday I sent an email to FCA I received a call and an email back. The representative from FCA compensated me one months car payment from my troubles. That just about covered the loss of cancellation for our trip. The FCA agent contacted Marino and I was treated like a king. This is the reason I write now, compensation. I've had other minor issues with my Jeep after that none of which would be considered major. I've also had oil changes and tire rotations. The issue I've have had is my time being wasted, let me explain. Going in for service, I'm not expecting things to be speedy but when the job is complete I do expect to be told it's done quickly especially if I decide to wait. Well, twice I wasn't told. In both instances I waited a total of 6.5 hours because I didn't receive a response from the service desk person and was made to wait. Once the service techs realized I was there the apologies commenced. I'll keep personal names out of this Yelp so let's call the service manager Todd. Todd has an automated text that is sent to you asking for feed back. When I sent the feed back giving my name and personal number, I received no response. Right now at this very moment I'm outside of Marino 6/14 sitting in my Jeep and my radio still isn't fixed (see picture) I'm right outside of Marino and the navigation has me in the middle of Lake Michigan! Lol I went in to have my radio fixed about 4 months ago. I was told it was on back order and I'd have to wait. I waited two months and nothing. I waited another month and nothing. I called to find out it was never ordered. So all that waiting and the part was never ordered. Okay well let's order it. The latch assembly on my rear seat broke and I decided to take it in I called to set up a date to have it looked at. I also wanted to have a sound checked out that I felt was weird. Occasionally the Jeep makes this diesel sound. I was also told that my radio was in. Great I thought I can finally listen to Anne music and enjoy that Sirius radio that I've never been able to enjoy! When I arrived I was told that the latch assembly needed to be ordered, I expected that. I was told the diesel sound was brake shimmy's....okay I accept that for now. Oh, and I was told that they did have the radio but it was sent back because it sat too long in the shop. Wow if someone would have told me I would have come in. Well, let's order the radio a second time. I get a text that's says my "parts" are in, goodie! I arrive today only to find out, well the radio isn't here. I explained to the Service Department Manager my frustration now. I've taken days off work for this only to find this out and it's purely Marino's fault. Compensation keeps coming to mind. The only thing I got from, let's call him Jerome, was " I understand your frustration." No you don't Jerome. When I'm at work, when we screw up we compensate the customer like the FCA rep above. I feel that my time and me calling off of work should be compensated. It's not. I've given Marino 4 stars initially but dropped to 3. I wish I felt better about this but I feel like crap right now and completely waste my time. I'm going to send this entire Yelp to the FCA rep to see if I can get some help. Maybe I'll get some compensation I did receive compensation only after contacting FCA however. I am satisfied. One year later: I'm was compensated but only after contacting FCA. My complaint was legitimate and the rep I had agreed. I'm still satisfied with my Jeep Wrangler. read more

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It's the fourth jeep grand Cherokee my family purchased from Marino , great experience polite people and knowledgeable thank you so much for a great experience read more

Marino Chrysler Jeep Dodge Ram - Car Dealers Near Me - Chicago, Illinois

I have been a customer for nine years. Steve E was wonderful to work with when he was a Service Advisor. He would even recommend different services that he thought my car needed. Now that he is a Service Manager, he never will return a phone call. I have a problem concerning my Lifetime Power Train Limited Warranty. It is supposed to be inspected every five years to keep it active. The previous dealer I went to would send me a reminder in the mail to have the inspection done. Marino didn't do that and I think that I should have had the inspection in May. I don't know if this is part of my regular warranty or the extended warranty I purchased when I bought the car. I really need help with this issue and no one will help me. The last time I called I got transferred to Ralph in service. I explained everything to him. He said that he would look into it and call me back, but of course he never did. Does anyone there care enough to help me? My serial number is 2B3KA33G18H263526. read more