My husband was evaluated by Dr. Zahra Shahim on January 16, 2026, after developing rapidly…read moreprogressive bilateral leg weakness and losing his ability to walk over just a few days. Despite this presentation, the referral from Dr. Shahim to Neurology was classified as "standard" rather than urgent, with the initial neurology appointment scheduled for March 5. Although the appointment was later moved to January 29 after follow-up, it still did not reflect the urgency of his rapidly progressive neurologic decline. On January 20, 2026, I returned specifically because Steve's rapid loss of mobility over only four days deeply concerned me. I explained that this degree of deterioration did not seem normal and asked whether his referral should be escalated or whether additional action was needed. I was advised that the current plan remained appropriate and that he should go to the Emergency Department only if his condition had worsened since the January 16 visit. Because I remained concerned, I immediately took Steve to the Emergency Department. He was evaluated and unfortunately was discharged without admission, neurology consultation, or neuromuscular workup, and was instructed to keep the neurology appointment already scheduled for January 29. At that appointment, Dr. Frank diagnosed Guillain-Barré syndrome the same day based on his examination and EMG testing. Dr. Frank commented that he wished he had seen Steve sooner. Rapidly progressive bilateral weakness with loss of ambulation should prompt URGENT neurologic evaluation regardless of the eventual diagnosis. In his case, the diagnosis was Guillain-Barré syndrome--a neurologic emergency that can progress rapidly and, in severe cases, lead to respiratory failure requiring mechanical ventilation. Early recognition and timely initiation of treatment are associated with better functional outcomes. He ultimately received IVIG treatment. More than six months later, he continues intensive neurological rehabilitation, still requires assistive devices for walking, and continues to experience high level of pain. At a follow-up visit after Steve's hospitalization, Dr. Shahim commented that she was glad the Guillain-Barré syndrome had not progressed to involve his lungs, noting that some patients require mechanical ventilation. We couldn't believe what we were hearing and I responded that this was precisely why I had returned on January 20 asking that his rapidly progressive neurologic symptoms be reconsidered and his referral be escalated. Instead of being empathetic and apologize, Dr Shahim raised her tone and insisted she acted correctly. We left that discussion feeling that our concerns regarding the urgency of his presentation had still not been acknowledged. We lost our confidence in Dr Shahim.

I was very disappointed with my experience at Mission Heritage Medical Group in Ocean Ranch this…read moreevening. Despite having a booked and confirmed my appointment online, I was informed upon my arrival that Dr. Zahra Shahim "does not accept new patients past a certain time of day." I arrived over 40 minutes prior to the start of my appointment time in order to allow for ample time with the check in process. No manager was on site to help resolve the issue. As a healthcare provider myself, I cannot fathom turning away a patient in need and refusing to provide care while the clinic is open.

I booked a virtual appointment on My Chart for Dr. Gaikwad. I wrote a personal email to the Doctor…read moreand asked if she is able to treat a specific disorder. This is so I do not waste her time and my money. I never got a response. I followed up with a second email, again no response. When the appointment happened, I asked her if she could treat a specific disorder and she COULD NOT. SURPRISE, I got a bill. I contacted the office and informed them what I did and they apologized and saw my emails and dropped the ball. I had a 12 dollar balance after my insurance paid for this, (no care appointment.) Of course I did not pay the 12 dollars that they billed me, and they decided to send it to a collection agency. I am furious! They are taking advantage of the healthcare system and patients. This has to stop!!!!!

Dr. Shilpa Gaikwad is very caring, kind and compassionate. She goes the extra mile to help her…read morepatients. I highly recommend her! Dr. CP

Dr was not helpful at all. Came to a lot of conclusions with very little information. Will not be…read moregoing back. Front office was very nice, but the Dr wasn't. Try listening to your patients before messing with their medications that they have been taking for years.

This is regarding to my mom's "suppose to be" appt. I messaged last week to tell them my mom…read morecouldn't make it for Tuesday. So they messaged me saying there's available time today 3/12 at 12noon. And they even messaged me to confirm it. I even said we have to be seen right away cause I have another appt. Then went to the office which is by the way 30mins away from our house just to find out WE DO NOT HAVE APPT!!! Technically this is only a follow up where Karimabadi just needs to read her labs. She couldn't even squeeze her in thinking this is their fault. DEFINITELY UNACCEPTABLE!!! They put us on video call for the next day. We wasted our time, our effort driving to this place. Horrible experience!!!!

Very rarely do we need to go to the Dr, so when we do, it ends up being a trip to the Urgent Care…read more I would happily pay the urgent care copay just to have Dr. Wilson. He is a straight shooter.. no BS from this guy. He actually cares about his patients.. He makes a trip to the urgent care pleasant. He will have you laughing the second you walk in the door, and have you feeling better in no time. Dr. Wilson is a rare find. You don't get any better than this. Thank you, Dr. Wilson!

Urgent care doc and practice who really care! Patient, thorough, kind and wonderful followup. How…read moremany docs ever call later to see how you are feeling? Dr. Wilson and Dr. Czuleger are both what all doctors should strive to become!

Dr. Panitch is the best doctor in the world. Really and for sure. She is the perfect blend of…read moreknowledge, compassion, caring and patience and she has all of those qualities in abundance. A note to Lorelai G. - who gave her a 1 star rating - you are SO wrong and should be ashamed to post that rating.

Dr.Panitch is the best doctor I have ever had! Seriously!!!!!!! I couldn't have asked for a better…read moreexperience all around. P.S. I want to be her friend.

Dr. Basich is intelligent and caring, listens well, and supports patients who want to increase…read moretheir lifespan and longevity through proactive measures.

Wow!!! The turn around with Dr. Basich is amazing. Her energy and effort to try and help even after…read morehaving a hard start with her is amazing. The fact that at first I had lost all faith I stuck by her because something told me I wasn't seeing something because I was really sick and sad. Thank you Dr Basich for not giving up on your patients and turning our relationship around

Dr Mimi Trinh has been my doctor for well over 15 years if not closer to 20, I forgot when it…read morestarted. She is excellent, thorough, knowledgeable and personable. I keep insisting on being with her through several insurances. Memorial care has also been accommodating with new insurances in cases where even though through a specific insurance they would not take new patients, since I had been with them for few years already I was able to stay with Dr. Mimi. Thankfully, my insurance situation improved. I don't even know how she has been able to keep on top of everything, but she does, and is very patient. She has helped me through gallbladder removal, broken leg, and a pulmonary embolism, and now menopause issues and aging. 10 years ago we added my husband under her care as well. Highly recommended.

I was reading some of the 1 Star reviews which are rare. I completely disagree with those reviews…read more I have been a patient of Dr. Trinh for many years. She is an excellent doctor. I have never had a negative experience. Thank you so much Dr. Trinh!!!

Dr. Gonzales is fantastic. He takes his time, and explains…read morethe best medical strategy. He also is a very likable person. I'm so happy to have met such an excellent doctor.

Amazing doctor…read more Cannot emphasize how much he actually cares about his patients, like, genuinely cares and remembers everything. He calls you with results and does spend time with you and I love that he never makes me feel rushed or unheard. He's been my doctor for a little over 5 years now and he is as caring as the first time I met him.

We originally chose this office because of the great reviews, but unfortunately, our experience has…read morebeen nothing but frustrating. We have been dealing with this issue since June. My partner was supposed to be referred to another office, but we have been going back and forth for MONTHS because the referral either wasn't sent correctly or wasn't sent at all. We were repeatedly told to wait a week, only to find out the other office still hadn't received what they needed.This should not take months to resolve. To make matters worse, my partner has dealt with Lily throughout this process, and she has been extremely rude and dismissive every time he has spoken with her. I have personally heard the way she speaks to him, and it is incredibly unprofessional. We called again today, and thankfully, whoever answered the phone was the ONLY person throughout this entire experience who deserves 5 stars.She was kind, helpful, and actually gave us all the information we needed so we could figure it out ourselves. After months of being given the runaround, it's ridiculous that we ultimately had to take matters into our own hands. At least someone finally took the time to actually help us. UPDATE: Dr. Lauren Davis personally reached and apologized, she had no clue this was going on. Thank you for the accountability and the apology. We are very relieved to finally be moving forward. Thank Dr.Lauren for taking the time to call us and look into the issue we greatly appreciate it!:)

Been coming to this place for check up and urgent care. They are open all week and the doctors and…read morenurses are great to work with. Online check-in helps saving time from having to wait in the waiting room.