I am a long-term wearer (10+ years) of multi focal specialty contact lens. Initially, it took…read moreseveral appointments and many, many contacts to find the right fit, but my previous optometrist was a rock star at working though this process. And there was no upchage for this service. I recently moved to Baldwin county and needed to replace the contacts. So in doing my research for someone specializing in these types of contacts, I found Dr. Ferris-Metzger at Premier Medical in Daphne. The appointment went well and I provided Dr Ferris-Metzger with my previous contact vials which has all the measurements and sizing for the fit of the specialty lenses. I just needed to know if any of my distance / up close vision had changed and check the health of my eyes. Fast forward 4 weeks to when the lenses arrived and I get an invoice for 3x what Ive historically paid for the lenses (they are sold as 2 pairs to change out after 6 months of wear). I thought there has to be a mistake... the wrong type of lens was ordered or the technician wrongly ordered "2" sets (meaning 4 pair). I communicated my concerns with Dr Ferris-Metzger's technician and her response basically explaining to me how the lenses work, how they are sold and that this was the price. No new information to me and no answers to the questions I had proposed. At this point, I contacted my previous optometrist 4 hours away, to inquire about any price increases. They confirmed the price was what I'd paid previously (which was $600 less than Premier Medical) After that, I tried calling a business manager and was put in touch with the contact lens person. This went the same way as the previous conversations. No one appears to be interested in my honest attempt to understand the price difference at this place. And to add insult to injury, Dr Ferris-Metger had the contact lens associate inform me that I would be charged a contact fitting fee of $40 which I would have to pay before she would release my prescription (yes I asked for it as a matter of principle). If you will see above, there was basically no "contact fitting" because I provided my previous measurements. I now have an appointment with an optometrist in Fairhope. Their office confirmed that the price of the lens will be what I'm used to paying ($700) and I'll pay for another exam. But I don't think I have a choice. And yes, I absolutely love these lenses and understand that they are a premium product. But charging $600 more for the same lens I can purchase down the street is insane. Bottom line -- buyer beware.

I moved on from them. The lady that is responsible for prescriptions and lenses NEVER returns…read morecalls. I tried for two months to obtain my prescription with no luck. I even spoke to the "manager" who was supposed to call me back with my prescription, which she did not.

There were two open afternoon appts for Dr. Gross. I scheduled a week out for my daughter and I on…read morethese spots. We both work, so these afternoon appts were the only ones that would work for both of us. The clinic called multiple times to get us to move to a time that was not conducive to our schedules because Dr. Gross wanted to keep his afternoon open. Then do not post open appointment times if you do not want to see patients at that time. The days and times suggested did not work for our schedules so unfortunately, we will have to seek care elsewhere that will actually honor the appointment times that they offer.

My experience with the eye doctor was okay; however, the staff was a completely different story…read more After my eye exam for contact lenses, I was informed that it would take a week for my trial contacts to arrive. I called a week later and received the runaround from the receptionist on the phone. I left a message, but my call was not returned. I had to call back and request to speak with the practice manager just to get an update on the status of my contacts. When I asked for the owners' email addresses, she could only provide one, claiming she doesn't email the other owner very often and couldn't find their email address. Is there really no way for a customer to discuss service issues with an owner? While the doctor was professional, the staff was not. Overall, the visit felt very overpriced, extremely complicated, and unprofessional.