I will not be returning to this clinic under any circumstances. I was referred there by my primary…read moredentist for evaluation of a single gum above an implant that appeared to be in slightly suspicious condition, and the staff treated me as if I had been referred for total neglect of my mouth that was going to require comprehensive treatment. They obviously had not read the referral from my dentist. The ambiance of the clinic was highly unprofessional, beginning with the high energy bumpety-bump music they had blaring over their PA system, in contrast with the soothing music that most clinics play in an attempt to put their patients in a calm mood. The receptionist began by giving me a big spiel about how the clinic had me cornered and how I was not going to get out of paying for whatever treatment I was going to need. I ended up being charged around $550 AFTER insurance for a bunch of X-rays, deep cleaning of a single gum and a recommendation for no further treatment, $200 of which I was required to pay up front before they would even see me. The nurse, Minnie, kept asking me the same questions I had already answered in their extensive on line questionnaire after considerable research in my records, and I repeatedly told her that she was wasting everybody's time by insisting on asking me these same questions when I did not know the answers off the top of my head, and that if she wanted correct information, she was going to have to refer to the answers I had submitted on line. After taking my blood pressure, she treated me to a lecture about how blood pressure can be elevated when one is at the doctor's office, as if this had been the first time I had ever visited a medical clinic (I am obviously no spring chicken). When she started singing to the bumpety-bump music, I thought it couldn't get any worse until I was sent to the hygienist, who set the tone for her portion of the visit by "thoughtfully" asking me whether I brushed my teeth, and if so, with what. The entire staff was unbelievably condescending, and I was made to feel like a juvenile delinquent being referred to a probation officer rather than a valued patient being referred for medical treatment. Dr. Zhu himself was super friendly and professional, both in my initial visit and in the followup visit, and he gave me an evaluation of my condition that I thought was eminently candid and honest. l could not believe the contrast between his professionalism and the slum-like demeanor of the clinic staff. My gut reaction was that he needs to join a different clinic. I reported my experience to my regular dentist, whom I highly respect (in contrast with the staff of this clinic, who appeared to think that she was a hack), and she was deeply apologetic and thanked me for my feedback. This was not her first choice for a periodontal clinic to refer me to, and I can see why. She only made this referral after I requested a clinic that was closer to my home than the clinic where she initially wanted me to go. I told her that after what I had been through, I would go any distance to avoid Northwest Periodontics and Implants if I should ever again need evaluation by a periodontist, and that if her own staff behaved like the staff of Northwest Periodontics and Implants, I would immediately jump ship and seek out a different dentist.

Had a crown done 25 years ago, I did not know it was attached to a bridge . Crown came off popped…read moreup bridge.they did all my implants , they look great.

I went to see Dr. Cheng last month for a gum graft. The whole experience was very positive and I…read morewould definitely go back to her for any other periodontics work in the future. I had a total of 3 appointments with her (1 for a consultation, 1 for the procedure, and 1 for follow up). Each time her receptionist was accommodating in scheduling my appointments and even more accommodating when they needed to reschedule due to the snow storms back in December. After my procedure, Dr. Cheng even called me herself to see how I was doing. Her assistants were also helpful in answering my questions after the procedure over the phone. I'd highly recommend Dr. Cheng.

I highly recommend Dr. Cheng for gum grafting and any periodontal work that she performs. My…read moreteenage daughter had such a positive experience with Dr. Cheng that I had Dr. Cheng do my gum graft, and it turned out really well. I wouldn't go to anyone else for this type of work. Dr. Cheng is the best!

I wish they were more professional. I wish I could give -10 stars. Without going to detail, i am…read morejust going to say that they did unnecessary surgery on me and also left metal shaving in my gum. I went to see Dr.Raval many times but he was definitely trying to be vague about it and avoided admitting that it was their mistake. My general dentist saw my X-ray and referred me to a different periodontist to have it fixed. This process is taking a very long time. It is still a traumatic experience for me. I would like to get my money and time back. Also when I called the emergency number when something came off from my implant, he asked me to take a picture of it and send to me. I did. After a couple of text message exchanges, he just stopped replying to me. I was so disappointed and he didn't even call me during office hours. I had to complain to the office admin staff.

Do you need a periodontist? Go see them, they are fantastic!…read moreI needed to be seen ASAP and they found time to see me the next day and I am so grateful for that! Justine brought me back and made me feel comfortable and in the loop on what was going to happen today at the appointment. She was friendly and I enjoyed meeting her! (Thanks Justine for making me feel comfortable!) Then I met with the doctor and he did his evaluation. I was pleased with how thorough the evaluation was. After that was completed, the doctor and I worked together to decide the best treatment option for me. I felt comforted that he spent extra time answering all of my questions and concerns. I don't love going to the dentist, but it was a welcoming environment and I could tell they really take pride in caring for their patients. Irina was very kind and knowledgeable about my treatment plan and took time to accommodate my scheduling needs. Thanks Irina!

Came here at the recommendation of my dentist to get some gum graft surgery. I didn't need to wait…read morelong, and they were pretty flexible with scheduling. When I came in Dr. Matsumoto took a quick look at my teeth then thoroughly explained the various different options, and the pros and cons of each. He was very thorough with explaining all the risks involved and the expectations I should have with the gum graft shrinking a bit afterwards. He was very polite, friendly, and conversational. Surgery went great. Highly recommend!

To all of you who told me of your experiences at the periodontist...all I can say is that you saw…read morethe WRONG person. This is the guy I would recommend. Don't get me wrong because there were moments but Dr Matsumoto took the time to make sure any pain was minimized. Procedures have maybe changed over the years but all is good at least until the meds are worn off. I still have a few oxyies lying around. Seriously, I found Dr Matsumoto to be kind, patient, thorough, and concerned all during my procedure. I would highly recommend him to anyone needing that kind of service.

Been coming here for 5 years. They are very good and professional. Very clean and friendly office…read more They do much more than cleaning my teeth. Lots of specialty work.

I brought my 2 sons in for invisilign assessments and the doctor was nice and clear to me about…read morewhat can be done. Eventually telling me that only one of my children would qualify for this treatment. I like the honesty. I eventually have to send my other son for braces treatment elsewhere. My oldest stayed with them for invisilign and his teeth alignment has improved in only 5 months. It's been a great difference on his smile and hoping he can finish with another 5 months. The office staffs are very friendly and I like their efficiency.

Well, I finally switched dentists ( closer location to my home), and boy I'm glad I did! The office…read morestaff is great, and the dentist and hygienist were both outstanding. It was my first visit, and they made me feel very at ease with the whole process - full x-rays, teeth cleaning, and advice for future dental work. No cavities this time around! "Thank you so much for the excellent dental care on my very first visit! Your expertise and compassionate concern for the person in the dental chair (me) is most appreciated. I highly recommend this dentist! PS: the office is beautiful which is always a nice touch! Lots of parking too!

If you're looking for a great Dentist, search no further! Dr. Merchant is excellent, he's gentle,…read morelistens to his patients and is extremely professional. His entire staff is caring. I am a difficult patient, in the sense that I need extra numbing...But I'm always taken care of. Thank you to Loving Dentistry!

Bridge Replacement. Dr. Herzog and his staff do an Excellent Job in Communicating the Procedure and…read moreCosts. Dr. Herzog sets the Benchmark for Dental Excellence in the Greater Seattle Area. This is coming from a Man who has 4 Nephews that are all superb Dentists. Dr. Herzog is the Cut-Above in the Greater Seattle | Bellevue | Issaquah market. Paul Burnett Patient of Dr. Herzog

Had a lot of dental work done by Dr Herzog and every filling plus two crowns have cracked, split…read moreand broken off. I will also add my fiancé had work performed at the same time. His crowns fell off twice within a few months of completion. A year later all the dental work done by Dr Hetzog has cracked and fallen out in chunks. No quality care at all!

Okay, I admit it, I'm hard on my teeth. I eat ice. I grind my teeth when sleeping. I bite down on…read moretape to tear it. I chew my nails. And I have on occasions used my front teeth to stripe the insulation off Romex. Thank God, Dr. Sherman, Dr. Noori, and the wonderful staff at 'The Issaquah Dentist' are always at hand clean my teeth and on occasions attend to my tooth emergencies. I'm the kind of guy that gets scolded a lot, but never at the dentist's office. The staff at 'The Issaquah Dentist' have been working together for a very long time and are the best professionals in the business. If you are new to the area, or shopping around for practiced and professional dentistry services, I highly recommend 'The Issaquah Dentist'. It's pain free and there's no scolding, just great dental care.

we've been coming here for 15 years at least. Wonderful staff and Dr. Sherman is great!read more

I moved to another state for a few years, but I recently moved back and found myself needing a new…read moredentist! I live in Auburn now, but it was was a no-brainer that I would make the 30 minute trip to return to the fantastic folks at Issaquah Highlands Dental Group. Even years later, they're amazing as always. Every staff member is so kind, warm, and caring. I have an awful time with the x-rays, but Lauri was SO gentle and patient. It was the most painless x-ray I've ever done. I would go here just for her. And Dr. Eric Miller is similarly amazing - kind, efficient, and communicative. I had some stains on my teeth and he went out of his way to make sure he got them all, and now my teeth sparkle. :) Going to the dentist is never fun, but Issaquah Highlands Dental Group makes doing so 1,000 times better! Also: One of my favorite things about this dental group is that they are 100% transparent up front about costs. I'm never wondering mid-procedure whether I'll be paying a huge fee afterward. They check with my insurance for me and always make sure I'm aware of and agree with the charges before doing anything. Insurance can be a pain to figure out, and this level of transparency puts Issaquah Highlands Dental Group above and beyond all other providers.

Don't let them pull your wisdom tooth. They overcharge then outsource it to a dentist who…read morepermanently ruined my jaw. To this day, I cannot chew. Happened 3 years ago.