Was looking for a vehicle that was large enough and reliable for family road trips. Purchased a used SUV from this dealer. Everything seemed good at first about the deal and the wife really wanted the vehicle they had. I was not allowed to have the "no hassle price" listed on the website and was threatened that if I didn't buy the vehicle for $1000 more than the price said that he had another buyer for it already. They will try to get you to pay for reconditioning and repairs for the vehicle even though it should have been taken care of already. Everything about this deal said not to do it, but since the vehicle was exactly what we were looking for we went through with it. The finance department was watching a football game during the signing, completely unprofessional. Upon receipt of our vehicle, they let us know that a lot attendant accidentally backed the car into something which ruined the bumper. They did replace it, but again, it was another sign to back out of the deal. Also, they would not let me take the car to an independent mechanic for a used car inspection (another sign that I should have backed out of the deal). Since the car was to be reconditioned for sale, I would have assumed they would have replaced the pressing issues it needed. The front brake rotors were warped, , the alignment was pulling hard to the left, and the vehicle needed all 4 tires. They never did replace the rotors because they claimed that was normal. They replaced 2 tires, but said the other 2 didn't need replacing even though they were right at the point of needing replacement. After driving the car home, there was horrible vibration. Found that the wheels/tires were not balanced properly (tons of weights on the wheels), I had Discount Tire correct this at my cost since Mark Kia could not get this right. I had also initially made a comment that the car was poorly cleaned up before being turned over to me. They asked if they wanted me to have them clean it again, and I declined. They went ahead and cleaned it anyways and threw away my personal belongings, I couldn't believe it. They have a third-party company clean their vehicles and could not get my stuff back since it was thrown away. Brought the car back again because they did not take care of the warped rotors, so they replaced the front brake pads instead of looking at the problem. They did however attempt to correct the alignment of the suspension, and it was set properly. The tires are most likely the culprit for the vehicle pulling to one side (again should have been replaced at time of sale). We left the vehicle with them for a third time for brake issues, they replaced the rear brake pads which again is not related to the front rotors being warped. The rear pads were installed incorrectly. I had also asked for a list of items they performed before it was sold to me, but I have yet to receive it, not even sure if the oil was changed when they sold it to me. They also couldn't tell me which air filter was changed (cabin or air?). After dropping the vehicle off with them so many times and the dealer avoiding the issue, I couldn't afford to take any more time off of work for them to not address the issue. I would not recommend anyone purchasing a vehicle from this company, let alone letting them service your vehicle when they couldn't correct an issue as important as brakes or as simple as properly balancing tires. 5 months into my vehicle ownership and less than 6,000 miles my engine has failed. They had someone call me to "feel out my attitude" and I haven't heard back from them since. You can see some of the other reviews here about the incompetent and incapable service department. Also the fact that they advertise a low price for their used vehicles and then try to get you to pay for the repairs so the car is road-worthy is a joke. I failed to see the signs and can only hope everyone who sees this takes this review seriously and save your time and money and buy from a reputable dealer who isn't Mark Kia/Mazda and Mark Mitsubishi(Bell Rd. Mitsubishi). This is how they conduct business - doesn't matter which location as it's all the same owner. Do not support these crooks. read more

If you've done your research and are considering a Mazda as your next vehicle- you are off to a great start. Now if you are considering which valley store to work with... the answer should unanimously be Mark Mazda of Scottsdale. General Sales Manager Blake Mahaffey's experience and passion help drive a committed sales team to deliver an unparalleled experience. From the moment I walked in the (beautiful and brand new) store, Blake stepped away from his desk to greet me and made me feel right at home. The vehicle I chose was a 2021 CX-5 Turbo Carbon Edition- great torque, sharp handling, and very solid German-esque build quality. Salesman Eddie Garcia did a world class job of transferring his passion for Mazda through humor and knowledge. When it came to pricing, the team was also great about listening to where I wanted to be, and made it clear they wanted to earn my business. Coming from the hospitality and auto industry, I hold high expectations and Mark Mazda delivered front to back. Thanks again to the team for taking care of me! read more

My experience with Mark Mazda has been extremely disappointing due to poor communication and follow-through after my vehicle purchase back in June of 2025. I bought a 2023 KIA Sportage with an extended warranty that was supposed to cover routine services like oil changes. When I brought my vehicle to my local Kia dealership in Flagstaff, I was told my name was not properly registered with the VIN under the warranty, and I had to pay out of pocket for a service that should have been covered. After reaching out to Mark Mazda, I initially received an email response from Ian Parker, the finance manager. However, after a couple of weeks, all communication stopped, and my refund still hasn't been processed, nor do I have information regarding the registration of my name with the VIN. Despite multiple follow-ups by phone and email, I have not received any resolution or updates. I'm very disappointed in how this situation has been handled and hope Mark Mazda takes steps to improve its communication and post-sale customer service. read more

I can't say enough great things about our experience with Luis E. and Christian H.! Luis E. was our salesperson, and he was absolutely amazing from the moment we walked in. He was friendly, knowledgeable, patient, and genuinely listened to what we wanted. He never made us feel pressured and worked hard to help us find the perfect vehicle. Christian H. in Finance made the paperwork process quick, smooth, and easy to understand. He took the time to explain everything thoroughly and made sure we were comfortable every step of the way. Together, they made an incredible team and helped us get into our dream car! Their professionalism, honesty, and exceptional customer service made this the best car-buying experience we've ever had. We truly appreciate everything they did for us and highly recommend asking for Luis E. and Christian H. if you're looking for a stress-free and enjoyable experience. Thank you both again for going above and beyond! read more

I wish I could give 10 stars! AJ was the absolute best and really helped me with finding a new vehicle. I was leasing an Audi and planned to buy out my lease but Audi was being super difficult. I started looking online and found a 2023 Mazda for an amazing price! AJ reached out to me right away and got me scheduled to come in for a test drive. He was perfect! He was understanding, practical and felt more like a good friend rather than a salesman. Even their finance department was incredible (super nice and funny). I know some people are mentioning tint and LoJack which they do put into your loan but I had a price point I needed to stay at and AJ helped meet that. When I was a little bit over, he gave me another year of maintenance to help offset the costs. I highly recommend Mark Mazda in Scottsdale and if you have the chance, ask for AJ! You won't be disappointed. Thanks AJ and Mark Mazda! read more

After being rear-ended, I suddenly needed to find a new car within a week, which was definitely a stressful situation. Fortunately, Garrett Anthens at Mark Mazda made the entire process easy and enjoyable. Garrett was quick, honest, knowledgeable, and incredibly kind from start to finish. He took the time to help me find the right vehicle without making me feel pressured, and he was always available to answer my questions. I landed on a CX- 50 Premium Hybrid. I had another commitment that day and didn't expect to be purchasing a car, but Garrett was extremely accommodating of my tight schedule and helped move everything along efficiently. I'm so grateful for his help and the outstanding experience I had at Mark Mazda. I highly recommend both Garrett and the dealership to anyone looking for a vehicle. Thank you for making a stressful situation so much easier! read more

I had a terrible experience at this dealership. As a first-time buyer, I was upsold to a higher trim of the CX-30 with promises of additional features and accessories. However, these items were not included with the car I received. The assistant sales manager Frank Cruckson claimed I was confused about what I purchased. Although salesman Cameron apologized and offered to provide the mats as a compromise, I never received them and was left waiting with no follow-up. The receptionist connected me to a manager because I said I never received communication back. The manager Bryce said, they called me "cheap" for buying a lower trim, even though I bought the higher trim they showed me. Despite loving the car, the lack of professionalism at this dealership makes me regret buying from here. read more

Benjamin Fields sold us this beautiful car! He was very personable and engaging during what can be a long and stressful process. He was patient with us while explaining today's standard features. We are very happy with our new vehicle! Also, a day after I bought the car, I realized that I forgot my 2012 graduation tassel in my trade in and Benjamin retrieved it for me. The finance director, Rick was also very helpful and answered our questions very knowledgeably. This is the second car we have bought from Ben. He also sold us a Mitsubishi 2 years ago. Go see Ben to get your new car! read more

I had a great experience with Carlos at Mark Mazda! He was immediately welcoming and helpful on all my questions I had. He was very committed to helping me stay in my price range and went through all the details of my car with me once I bought it. I felt very well taken care of! Kyle was also super helpful when I was filling out my paper work. He was patient and willing to answer any questions I had. He was super personable! Overall a great experience! read more

We'd like to thank Everyone at the new Mark Mazda in Scottsdale... a truly Amazing team that helped us walk out with an awesome New CX-5. We walked in to test drive a used vehicle and through spectacular means the Mark Mazda team made it happen so that we could walk out with a new 2020 CX-5. The team is beyond helpful, accommodating, and diligent to find us the deal of the year. Work with them and you'll find yourself in good hands... read more

Predator Alert These guys have not upgraded their approach to sales. My experience with them last night left me wanting to take a shower when I got home to remove all their bull and old out dated manipulative tactics. Seriously these guys could be scripted in a movie for the worst classical used car salesman, starring Danny Divito. They repeated bold faced lies bordering on freaud. Caveat Emptor ( buyer beware) read more

best car buying experience I've ever had. Lois is the best, super communicative with my truck I bought answered all my phone calls, and on top of all that. he fed me Chick-fil-A. his service was top notch to the point i told my brother to buy a truck and my brother was also very satisfied and was also fed Chick-fil-A. the sales manager was communicative. Cannot recommend this place enough. read more

We are from out of State and found that we needed a car for our situation. We asked for a Sales person and Edgar came out and was so helpful and willing to help us with all our questions. He was so patient and went above and beyond what we needed. It was a great experience. Everyone that we met at Mark Mazda was so friendly and made sure we were being helped. read more

I recently had the pleasure of working with Danny at Mark Mazda, and I couldn't be happier with my experience. Despite sharing my recent injury story, Danny made the entire car buying process quick and painless. I've never been in and out of a dealership so efficiently. His understanding and professionalism truly made a difference. Highly recommend! read more

I Just got a 24' CX90 from Mark Mazda. Great customer service in overall ! But the service provided by my sale representative " AJ " exceeded all my expectations, from the time I contacted him over the phone, to the time my new vehicle was personally delivered by him until my home door step, all this was accomplished in 5 hours !!! read more

I purchased a Mazda CX-90 yesterday from Mark Mazda. My salesman was Brandon Weingart. Brandon was very helpful, friendly and knowledgeable! He's not a high pressure salesman and I would highly recommend him to anyone buying a Mazda! It was overall a great car buying experience and I wouldn't hesitate buying from Brandon again. read more

The service department at Mark Mazda is absolutely awesome. I recently traded in my previous Mazda for a different one through Carvana, but there was no question about where I'd take it for maintenance. I strictly stick with Mark Mazda because their service team provides such outstanding customer service every single time read more

My significant other and I financed a Kia Soul at this location, we expected it to be a headache as buying a car usually is, but Austin Mougel made the experience easier than I thought was possible. I couldn't recommend the people who work here enough. Genuinely a wonderful experience. read more

Loved my experience so much!! James and the other stuff members were super nice and friendly. Love my new car so much and definitely recommend buying a car from here. They help you get the best and easiest experience when buying a car. read more