By far easiest and most convenient deal I have ever done. Lynn was my salesman and to say he took care of us is an understatement. Being 3 hours away he got the deal done and all I had to do was drive up, sign and drive off. Lynn is a professional and straight forward. Lynn got me my payment and car my wife wanted without hesitation. I will Definitely be referring friends and family to Mark Mazda and Lynn. I look forward to doing business with Lynn in the future. read more

I made an appointment to get my sunroof closed. The service tech broke my sunroof then I was told that it would cost $2600 to fix it! I was told that the part the service tech broke would be ordered and that someone would call me when it came in. If you need help with anything call the Mazda Corporation because they need to know that Mazda owners are being mistreated and over charged. read more

Mark Mazda dealership did the absolute most for me to get an amazing deal on a car. Even though my deal took way longer than it should to go through, everyone worked so hard to make sure all the financing and service work went through. Dylan and his team are very reliable and I will be recommending this dealership to anyone that is looking for cars. Thank you all for your help!! read more

Ben Fields is one of the best salespeople out of the Mark family of dealerships, hands down! His professionalism is unrivaled not to mention he is a total sweetheart. I recommend all my family and friends to go to Ben for their new and used car needs. Even if you may not get what you came for, Ben is a straight shooter and will always keep it honest with you to find the best option for you and your budget. read more

Terrible business practices. I would truly not recommend this dealership to anyone. They took advantage of my daughter, added on a lot of dealer add on's that were not wanted. Pushed her thru the signing process very quickly without explaining anything to her. Jacked the price of the car up $7000 which she can not afford. Got her a loan with a ***** interest rate and never gave her any other options. This seems to be a consistent practice for this dealership. Not trustworthy and very sly. They don't even deserve 1 star read more

I went to test drive a used BMW X7 M50i. It is a 2020 with 7500 miles out of California. I asked why they had the vehicle and couldn't get a straight answer from anyone. The sales rep really didn't know the cars features and could not demonstrate them very well. The price was high, $104k, the warranty was not being extended and they did not offer the 36 month maintenance that comes from BMW. They low balled me on my trade in. Offered $17k when everyone else offered 23k. Bottom line I ordered from BMW and am getting a new 2022 with a 4 year warranty and 36 month maintenance package for $5k more. Oh and the new car will be delivered mid July. I won't have to wait months like the sales manager told me. They were shady all the way around. I would not ever consider doing business with them. read more

I purchased a used Land Rover on 5/21/22 The one and only key fob that came with the vehicle was damaged and was told that they had ordered a new one a week prior and would call me when it came in. I wasn't aware that the key fob was not able to lock my vehicle until I got home. I waited until the following week and followed up on the key fob with my sales person. Text after text he started making up excuses to why the key fob wasn't in. He said that he was told that the service department called local Land Rover dealerships to see if they had a fob in stock but no dealership did so therefore I would have to wait. I finally called Chandler Land River who confirmed that they had a key fob that matched my vehicle and that it would cost $478 for the fob and $250 to program it. I texted my sales person and told him what I learned. His reply was that he was off and that he would tell his manager the following day. I asked him for his managers name and called him myself, only to hear from the receptionist who put me on hold and came back to say that he was with a customer and that he would call me back. I missed his call the next day but called back and left a message on his voice mail. I also left him another voice message today. Crickets!! I need to be able to lock my vehicle. I need this matter resolved!! I feel that no one seems to care since the deal is done and they have already been paid. If you are looking for a vehicle, go somewhere else!! read more

Purchased a car and when we picked it up it was not prepped or cleaned. Were to bring it back for a day for detail, then another blemish had to go to a body shop for a day, then 2 days, now 5 days. Main complaint is no communication. I've asked everyone I spoke with, which is now several, to please keep me informed. Call or text me with updates. But nothing. I have to call in frustration every time. Lucky if you get someone. Messages and texts go unanswered. read more

I just bought a car yesterday and frank and Kevin T. Made it as easy as possible. They really cared about putting me in a car that was not only beautiful and reliable , but they also treated me like how family would. Definetly going to be taking anybody I know trying to get a new car to mark mazda. Big shoutout to Kevin T. as well. Man really looked out. 10/10 read more

I had an absolutely HORRIBLE experience at Mark Mazda for a number of reasons. 1) it was FAR from the perfect car pictured online. With multiple dings and scratches and tinting issues-which were NOT shown online-they promised it "would look like new", after we'd pointed out the flaws, but it didn't after they had "fixed it" 2) They promised us touch up paint to be mailed out to us because it wasn't perfect. Didn't get that until specifically asked for and then PAID for UNTIL the oil change months later and asked for! 2) before we even saw all of the errors, they lent us a car, which was great. The only problem was the date and time they had us "pick it up", we fill the loaner w gas, take time out of our day, and show up and they didn't have a clue where my car was and just that it wasnt ready. No heads up. No compensation for committing and showing up on our part. Not even an apology? And their response is they'll find the car and come the next day. Cool if you don't have work obligations?? Since then I've had an even bigger issue. This one involves the safety of anyone in my vehicle. The back driver side seatbelt does NOT work. I rarely have people in the backseat so I didn't realize this until the last month. They will NOT replace it for less than a few hundred. I paid for a used car and I bought it through a dealer so I wouldn't have these types of problems. Shame on you mark Mazda and Mazda in general. So disappointed. read more

I purchased a used F150 with 26k miles on 1/12/20. I took it back on 1/14/20 for them to fix the things we agreed on. While driving it the 3 days the brakes were noisy and I asked them to check the brakes. When I picked up the F150 on 1/21/20 they told me the brakes just needed time to adjust. Not sure how they even looked at the brakes since it has locking wheel nuts and no key to get them off. I took it to San Tan Ford on 2/1/20 to get new locking nuts with a key. I had to replace the brakes since the rotors and brake pads had grooves in them. I went back to Mark Mazda and talked to Kevin the manager and he said he can't do anything. I will never go back and highly recommend no one else goes there either. read more

Best experience ever here! I was able to get the vehicle I wanted. Jeremiah Barcy was a great help and super funny. Buying a car is never the fastest experience but, he made it enjoyable. Danielle Struse and her brother who are the finance managers - Best brother sister duo ever! They went above and beyond to get me the lowest rate possible. And they were successful. I definitely recommend coming here a million times! read more

My gf and I came here to trade in our vehicle and let me tell you, Kevin Veliz took care of business. He wrote us up immediately the moment he saw us with our trade in. He put us in the best vehicle possible with the best possible lender. He really makes dreams come true! Don't come here for the cheapest deal but the BEST deal!! read more

After the sale, these guys are difficult to get ahold of for vehicle issues. Sale was okay and smooth.

Worst car buying experience I've ever experienced. They tried to sell me $2,000 of worthless accessories they said were all ready installed on the used car I was interested in. Before purchasing the car I took my salesman back out to the car and pointed out things that needed cleaned on the inside of the car such as spilled soda spots on plastic parts in the back seat and other dirt which had not been cleaned before they put the car up for sale. I even told the salesman if they needed more time to clean up the car I'd be willing to pick it up the following day. I waited 3 + hours to sign the paperwork which gave them plenty of time to clean the car. To my surprise they didn't clean anything on the inside I pointed out and the glue from the 2 - 8x11 dealer window stickers had not been cleaned either. I contacted the dealer the next day and the salesman & a manager made no attempt to acknowledge my complaints. The takeaway here is they said one thing and did another and could careless about my complaints. read more

I bought my second 2022 Mazda CX9 from Mark Mazda after the first one got totaled. I did it all from 3000 miles away and they held the car in the showroom for me to protect it, because it would be 4 weeks until I could pick it up. This could have been a stressful process but James Fajardo in Sales and Kevin in Finance made sure it went smoothly. Good guys over there. Give them a visit. read more

Great buying experience! The sales consultant Felix went above and beyond. I would highly recommend him to anyone. Very knowledgeable about Mazda's and answering my questions about warranties and different options. The credit department was fast getting me approved and through the paperwork. I love my new CX-5. Thanks Mark Mazda!! read more

I had a great experience here today with Robert A. With servicing my Mazda CX-5. I had a nail in the tire they patched it up and washed my car & had me on my way. The employees said hello while I was waiting. I will be bringing my car here in the future! Thanks guys! read more

I just had service work on2016 Mazda. Service was completed quickly (2 hours) at a reasonable price. Service staff was informative and courteous. read more

I don't understand all these 5 star reviews about the great experience they had in their buying experience. My salesman, AJ, was all nice and chatty, until we came to negotiations. Then, he proceeded to tell me that the dealer "discounted" the MSRP price (which nobody pays) by $2700, only to add it back in by charging for things I don't want. Then, he started the old style "I got to run this by the manager" and disappeared several times for long periods, just to wear me out. I didn't think anyone did this pressure tactic anymore. Certainly didn't happen to me my last time at the Honda dealership. And BEWARE, they sneak in a $799 ceramic window tint without disclosing it on the listing. Told them I didn't want it. He said, "Well it's already installed." When the "customer service" lady emailed me, I shared that I was less than pleased with the sales tactics. She promised to have the manager call, which, of course, didn't happen. AJ also didn't respond to my latest email about a question about the door locks. They've both moved on to other sales. Won't go back. read more

DO NOT BUY ANYTHING FROM HERE. I bought a Range Rover and a car for my mother from here and we were promised many many things with our purchase and none of them were delivered. Matt the sales manager is basically there to promise you things they can't deliver so you'll purchase a vehicle, then they won't answer your calls. Matt is your reading this - call me back. read more

Excellent experience! We drove down from Prescott wanting to try and test drive a new X5. This was in January 2022 so there was a huge shortage and people were waiting months. Not only did we drive one, we were able to drive home with the exact one we wanted. :) read more

They discriminate against immigrants so beware. Was in the process of buying a car and they made the process take around a week? For what? Asked for all sorts of ridiculous documents such as proof of residence, W2 form, etc.. We provided all of that and still did not get approved. Terrible at communicating. We put down a deposit and they sold the car to someone else and did not communicate that we were denied until after closing a deal with someone else. Do not buy from here not worth the hassle. read more

My family went over to this dealership this afternoon and met with Pablo Quirindongo, the assistant sales manager. The preowned vehicle shown today was not in good shape: dents, scratches, damaged bumper, missing body parts to name a few. None of these things were addressed by Pablo. As any dealership, they just want to make the sale. When it came to finances, they wanted to sell it to us as if it were brand new. After being asked if the issues with the car were taken into account when crunching numbers, Pablo snapped and yelled at us to "get the hell out" 3 times. This is the worst customer service I've seen from an "assistant manager". Do not buy a vehicle at this dealership. read more

SCREW this place! They don't return phone calls, make promises on their used cars that they don't follow through with. Will be calling my family attorney, they said they did "work" on the vehicle but the Dodge dealer they took it to read me the service report and all they were willing to pay for was the alignment. Will also be contacting 3 on your side and will do whatever else I can to make these horrible liars have even more miserable lives. GFY. read more

I have had my CX7 in there multiple times. Each time I had worked with Matt in services and I just want to say that he was phenomenal!! Each time that I had my car there he was always updating me on the status of my car and letting me know what was going on. The last time my car was there was due to my transmission, which took them a couple transmissions to get it to work, and during that time I had moved to Colorado. I was very very grateful for Matt and Marks Mazda for getting my car trailered out to me in Colorado once they got it fixed. All in all, Matt was wonderful and everyone at Marks Mazda was so kind and helpful. I'm so appreciative for everything you guys and Matt has done for me! read more

The best of the best!! The best salespeople, gorgeous building and friendly finance help!!! Will buy here again.

Excellent experience with the service department since their move into the new facility with a new service manager.

Terrible experience purchasing a car. The integrity of this business is not measurable under normal standards. I found out over a month after purchasing a car with a trade in, that Mark Mazda sent my trade in payoff 5 weeks after purchase. I had to endure being hounded by late payments while I personally went to the dealer 3 times to ask for this to be taken care of. They blamed it on my bank, which already informed me Mark Mazda hadn't sent all the needed paperwork. Im a federal employee and I cant use temporary plates for my employee parking. I now have to walk from a parking garage about 1/2 mile away. Its been 6 weeks now since purchase, still no plates. I called today and was told it was the MVD"s fault. Not true, as I spoke to mvd recently. Mark Mazda consistently drops the ball once they have your money. Integrity is not practiced here. They expect your business, your money, and then they expect you to wait on them, as they get around to serving you......the customer who keeps them in business; I wish I would have given my business elsewhere, I wont be back, neither will my family. Dropping a better business bureau review because businesses like this are a metaphor for a one night stand; take and abandon. Thanks Mark Mazda, you should put the dealership on Tinder. read more

Brennden was fantastic, it was a low pressure transparent buying process. He wasn't pushy or aggressive, we negotiated the deal then went through finance the whole thing was as painless as car buying can get. I highly recommend Brennden and Mark Mazda! read more

Bought a car here 2 months ago or so still haven't gotten my paperwork back. Said they were going to fix my light (it had a huge hole in it) never did. Called over and over and over again. The guy who sold me my used car was let go so when I called they didn't know anything about my light said they would call me back within the hour with information never heard anything. Would call again same situation. Took matters in my own hands and ordered and replaced the entire head light. Just got my oil changed was told my air filter was very dirty and should've been changed months ago. Lol they "checked everything out" my ass ALSO told I need to get a new belt. Why wasn't this all done before I left with the car? You kept it for 3 days after my purchase to look over everything which clearly you did NOT. Extremely upset read more

My experience with the service center was great! Much better than I've had at other Mazda dealers. I will definitely be back.

My car had been broken for months and other mechanics charged me to diagnose the issue but we're not able to find out what was wrong. The Mark Mazda Service department diagnosed it, quoted me a fair price, and didn't pressure me into performing any maintenance that I didn't want to perform. They fixed the issue within 3 hours and were super knowledgeable and helpful. I will be going to them from now on for any maintenance or issues that my car may have. Would recommend. read more

We talk with Isaac over the phone in order for me to purchase a CX30 and he was great and ofcourse with the help of Luis who who helped me process the transaction. It was fast and done in just 2-3 hours. They were great! read more

Go in and talk to Isaac! He will take good care of you. I recently was in there and he helped me get my wife a new car. Lots of respect for that guy. He was nice and helpful. read more

I was recommended to this place from my brother and spoke with Benjamin Fields. He has sold both me and my brother two cars and both times it was a seamless and great experience. He cares about getting you the best deal and will work to make sure you are walking away with a car and deal you can be happy with. I would definitely recommend him to anyone! read more

Our salesman was great. When we got to the finance department it went not just downhill but off a cliff. He added the extended warranty on our certified pre-owned Mazda without asking if we wanted it. He placed the itemized document behind himself. When my husband questioned the increase in the payment the finance guy got aggressive and repeatedly told my husband that he wasn't protecting me by not wanting the extended warranty. The price for the warranty started at close to $4,000 and by the end of it he said he could lower it to $1,300. Looking closer at the documents he was signing us up for a totally different warranty. He also tried to charge us $1,000 for pre-paid oil changes for a year. He lied at every turn. Now it's been almost a month and they have not paid off our loan on our trade in. I have called them a number of times with no return call. One of the worst car buying experience ever. The only reason I'm giving two stars is because of the salesman and the service department. Buyer beware!!! read more

I can in as walk-in looking for a car I saw online. The car I was looking for just got purchase a day earlier but I received great customer service from all the employees and I end up purchasing a car that was a lot better and at a great price then the one I was looking for. read more

Worked with Erich to have some minor service on my car. Whole experience was easy, fast and friendly! Will definitely recommend.

This is a very mixed review. Our salesperson was outstanding! James listened to our desires and helped us make an informed decision. Unfortunately, after spending many hours "making the deal" he returned to let us know that the red CX30 we had agreed on was not available as the other dealer would not release the car to Mark Mazda. To their credit, at my request, they did sell us the CX5 in red at the same price which made us very happy. The problem was with getting in to see the finance person. After a wait of nearly 3 hours and our complaint, they put dealer tags on our new car, sent us home and made an appointment for the next day. Unfortunately, we again waited over two hours to sign the papers. We went home again and they sent an agent to our home on Tuesday to do the signing. Like I said, mixed feelings about Mark Mazda at this point. read more