Drove down from Logan to try and buy a car. Wanted to make a cash sale with no trade in and was…read moretold they would even come down a dime on the vehicle we were interested in. Look up the same vehicle on Kelley Blue Book and they are $1,300 over the high book retail number for this used car. Lady tried to tell us they paid the middle number of the retail value and it was worth thousands more than their selling price. Love it when people try to convince the buyer that they are not making any money on a sale. Must be free to have those kinds of facilities if that was the case.

Lot's of hidden fee, they really scam the college kids. paid $905 for front brakes and rotors. DO…read moreNOT GO THERE!

It's a car lot and they embrace the life of a car dealer to the fullest. I do not mean that in a…read moregood way either. If they can swindle, cajole, manipulate, or maneuver you into buying a flaming piece of hot trash, then they will. They DO have an actual good value every year or so, but only when they need to dump cars for contract purposes. I have seen the inner workings of this place and let me tell you - shady does not begin to cover it. Other than that, it's a Toyota place and if you like Japanese vehicles then this is the place for you to get them.

This place is a joke. took my daughter 8 months to get her car painted (due to a factory paint…read morerecall) never would get a call back from Barry or anyone at all. Non- stop got a run around!! Had to have her dad call, THEN they FINALLY listened!! Gave her a rental ( that we had to ask for) didn't put plates on the rental, she got pulled over by cop, had to go back down there and get plates. just absolutely the WORST car lot we've ever been too! she has a newer Hyundai, and now wants nothing to do with the make of car because of how POORLY she was treated! Even had to contact Hyundai corporate to even get anywhere! paint on the back side windows, broke her inside door and put hard glue to cover it up!! And won't call/email us back! can't stress enough of how much of a JOKE this place is! NEVER RECOMMEND THIS PLACE TO ANYONE!

I don't know who to credit with this quote but it says "People of integrity are willing to let time…read moreprove them right." I took my car in to have what I thought was a bad power steering pump. Terry, our service advisor, had the mechanic look over the system and found a blown line from the reservoir to the power steering unit. Turns out the steering pump was alright and it just needed the line replaced saving us a lot of money (a lot of money!). That is the honesty and integrity paired with professional, knowledgeable, friendly people that got my attention years ago and will keep me as a loyal customer into the future. Thank you Terry and Buckeye Toyota!! Note: The service advisor I wrote about from a few months ago is apparently no longer there. I didn't see them today nor a couple months ago when we had our other car in for service.

So I drove out here from Columbus to shop around for a used Nissan Leaf, there were 5 of them in…read morethe area at different dealerships in the Lancaster Area. I honestly didn't know why I even stopped here 1st but I did and glad I did. I mean felt like I got a somewhat of a deal? As far as pricing goes we met in the middle and I'm very happy with the car. But if you do come down here from Columbus, definitely ask for Josh Roach. My man, was super cool and made sure I was taken care of though out the car buying process.

I was very happy with them until my temporary tags expired. I made several calls to no avail…read more Hopefully, if I get pulled over, the nice officer will understand. If not, maybe Coughlin will pay my ticket?

They had what I wanted at a fair price. They answered all my questions and showed me all the…read morefeatures of the car I was looking for

The following review is for my purchase of a new 2023 RAV4 Hybrid XLE in November 2023…read more After calling Zanesville Toyota to inquire about RAV4 Hybrid availability, I talked with salesperson Amanda. We briefly discussed the only RAV4 in stock in the trim level I wanted. Everything moved very quickly after the call. Amanda was straightforward and the deal was simple and easy to understand. Amanda paid attention to details of our conversations. I did not have to repeat myself or haggle about a single issue. When I told Amanda the tax on the offer was $100 too much, I got zero attitude. Amanda looked into it and the number was corrected. Amanda walked out to meet me as I pulled into the lot the morning I arrived. My appointment was at 9am on a Saturday and the whole deal was done by 10am. Amanda sat with me afterwards to make sure I got Apple CarPlay set up. She was totally focused on me and making sure I was satisfied that morning. That's a rarity these days. Overall, my experience purchasing from Zanesville Toyota was a dream. Taking time to write reviews isn't something I do often, but this review is deserved.

In the first instance, I would have given the product a zero star rating if it were possible, but…read morethe system does not permit it. Consequently, I purchased a 2021 Toyota Highlander from Zanesville Toyota, a brand-new vehicle, and it came with a lifetime powertrain warranty provided by the dealership. However, my Toyota Highlander has developed a transmission issue that necessitates replacement. Zanesville Toyota has informed me that their warranty company will not replace my transmission because I failed to change the air filter or cabin filter. Despite this, my oil changes and major servicing have been conducted in the past, and I have maintained a record of these services. Zanesville Toyota has refused to honor and replace my transmission solely due to an air filter issue, which is unrelated to the transmission itself. This situation exemplifies a lack of integrity in business practices and a failure to uphold the company's commitment to its products. I have no intention of purchasing any products from this dealership in the future, and I will inform my acquaintances about the poor conduct of Zanesville Toyota

Cody Is absolutely amazing! He goes above and beyond to make sure you're happy and you get what you…read morewant! Amazing customer service he's just all around wonderful highly recommend you go see him! Pete does whatever it takes to get you approved in a timely manner! By far the best in town if you want to feel like your more than just a car sale i HIGHLY recommend going and seeing Cody & Pete at Athens Ford Location Where they make the impossible possible

I bought a used 2017 Ford Focus from Don Wood Ford in Athens OH on 07-28-25. They convinced me to…read moretake the extended warranty insurance since the car was an older model. Now in November, just 4 months later, I'm having transmission problems and the part needed is not covered by the warranty insurance they sold me. I've talked with my salesman Cody, and I've also talked with Pete and Zach Delaney, and they promised to check on our extended warranty and call me back, but they NEVER do. And now I keep leaving messages and no one is returning my calls. When I finally got in touch with Zach, he told us there was nothing he could do. So I would advise anyone looking for a used car to NOT buy from Don Wood since their cars are obviously pieces of junk and they don't have any kind of customer service at all. Also definitely don't buy their extended warranty. It's a scam and not worth the paper it's printed on.

Bought an SUV from these guys. starts to fall apart 4-6 months later. we get a call from the…read moredealership saying someone wanted to buy an SUV like the one we just purchased and would we like to trade it in for something that was newer and had less issues. While there I found out that an employee had been fired from the dealership for selling cars meant for auction. They said we could trade the one in that we have, get the new car, in and out, things stay the same. After waiting for 5 hours one of the guys offers us a deal that's more than twice what we're paying now. I told him that wasn't in the budget at which point he begins to try to pressure me by saying how the newer car won't have any problems and the one we bought is already having issues. They did say there is financing available to fix the thousands of dollars of repairs that are needed. First and last car purchased at this place.

I did business with the previous dealership for 10 years until the body shop screwed up our $90,000…read moreDodge Ram. Victory would not honor any of the work done even though the previous employees were still working there. I went to get an issue with my Highlander looked at by a mechanic and was told it would be $164 to hook it to the computer, when a computer issue wasn't even the problem. I will never go back. Way too much incompetence. After what I seen on Facebook yesterday and how these poor customers were treated, I am glad I will never do business with Victory anymore. I highly suggest looking elsewhere to purchase your vehicle.

Worst experience Ive had with any business. This place is a money trap. I was sold a used car here…read moreand assured they sell good quality cars. When my car started having problems a few months after purchasing I went in to get some answers and some help. They offered no realistic options other than trading for another problem and took no accountability. When I wasn't satisfied with what they were offering they just Say sorry about your luck. I've done nothing to these people but help them and now I'm being ignored. Makes me sick to see this sprawling business in the middle of my city. I've seen many other bad reviews like mine. I don't know how they are allowed to operate.

Went online and was looking at vehicles really just for fun not in buying mode right now just…read morelooking . Again came across Nourse on a vehicle that I clicked on and just looking at the pictures. I never contacted them in any way. Again the same as a few years ago I get an email saying they could not help me sorry. Help me I never asked for help. I never applied for a vehicle loan. All I did was look. LOOK only. My credit is still in high 800's and if I wanted a vehicle I would get one but this company has done this to me personally 2 times and several years apart. I do not understand why or how or if this is their way to get you to contact them and then they charm their way into you coming in. I don't know. Im not amused.

Helped me find a beautiful car and have followed up. I found a scratch on the car and they're…read moreordering the paint (it's a unique color) so the detail dept can address and fix it. They have great customer service and lots of perks for their customers! Glad I bought my car from them and Payton was wonderful! Thank you!

I don't know what seems to be the issues with the service department, but no matter what vehicle I…read moretake there, and no matter what time of year I schedule -- even with regular maintenance -- I can't get out of Germain Toyota in under 6 hours or without paying $1000. Shame on me for giving them multipel chances thinking things might change...

A couple of days prior, my check engine light came on so I went on my computer. This is where my…read moreadventure started yesterday with me making an appointment for today. I was able to get a 0700 appointment. Showed this morning and was first in line. The doors opened at 0700 as advertised and I pulled in and got out of my car. I was greeted by Jason and he asked if I had an appointment. I stated I did for 0700. He looked on the computer and couldn't find my appointment but went ahead and booked me in anyways. I was getting an oil change. I told him that and funny as it is he said I should get a transmission flush and a radiator flush that I was overdue. I just had to laugh and told him no. Funny thing was I literally just watched a YouTube video that talked about Service Writers will always try to upsell these two services because of the huge margins they make on them. I then went into their lobby to wait. They have a great lobby to wait in while you wait. In the morning they free coffee and pastries for customers who are waiting. After about an hour Jason came in and waved for me. I followed him back to his desk. I told him I had a coupon for the service, he was a little perturbed by that and lectured me about it not being presented when I came in. No big deal, finished the transaction and he told me my car was outback. I went out and got in my car. Whoever moved my car had to be a short person because I struggled to get in because they had the seat all the way up to the steering wheel. Finally got in the car and adjusted the seat and started the car. To my surprise my I look down and my "Check Engine " light is still on. My thought was I should go back in and show them but decided it wasn't worth the trouble. I'll definitely make them come out to the car next time before I leave.

Bought a Rav 4 here 2 years ago. It went seamlessly. This time, the experience was much different…read more First, they had no inventory. I wanted a new Rav 4 and they had zero in stock. So they took my down payment, we agreed on a trade in price, and they ordered me one. I was told by the salesman "as long as you don't put 20,000 miles on it, the trade in price is locked in". A month later, my car arrived. I had put an additional 4,000 miles on my trade. Now, they say they're offering me $1,000 less. I raise his previous statement to the salesman Carlos and he says it's out of his hands. So I'm eating $1,000 right out of the gate. I needed a car and didn't have time to wait so I took the $1,000 on the chin. In the month that I was awaiting my new car, another payment was made on my old car. I was told, they'll send you a check for that payment. Got the check today. I made a $550 payment and got a check for $51.22. So this place essentially ripped me off out of $1,500+. Buyer beware.