A couple of days prior, my check engine light came on so I went on my computer. This is where my adventure started yesterday with me making an appointment for today. I was able to get a 0700 appointment. Showed this morning and was first in line. The doors opened at 0700 as advertised and I pulled in and got out of my car. I was greeted by Jason and he asked if I had an appointment. I stated I did for 0700. He looked on the computer and couldn't find my appointment but went ahead and booked me in anyways. I was getting an oil change. I told him that and funny as it is he said I should get a transmission flush and a radiator flush that I was overdue. I just had to laugh and told him no. Funny thing was I literally just watched a YouTube video that talked about Service Writers will always try to upsell these two services because of the huge margins they make on them. I then went into their lobby to wait. They have a great lobby to wait in while you wait. In the morning they free coffee and pastries for customers who are waiting. After about an hour Jason came in and waved for me. I followed him back to his desk. I told him I had a coupon for the service, he was a little perturbed by that and lectured me about it not being presented when I came in. No big deal, finished the transaction and he told me my car was outback. I went out and got in my car. Whoever moved my car had to be a short person because I struggled to get in because they had the seat all the way up to the steering wheel. Finally got in the car and adjusted the seat and started the car. To my surprise my I look down and my "Check Engine " light is still on. My thought was I should go back in and show them but decided it wasn't worth the trouble. I'll definitely make them come out to the car next time before I leave. read more

Toyota Direct - Check engine light still on after being serviced. What did I pay for? - Used Car Dealers Near Me - Columbus, Ohio

called them five times for service, left three messages and two voicemails. No one ever called me back. Ended up going to Tansky's instead.

I came to this Toyota Direct location for an oil change on Saturday, 10 August 2024. I drive a Toyota so I always enjoy coming back to a Toyota dealership. SERVICE -- Efficient and friendly. I waited for an hour in the large waiting room (typical time). It was a busy mid-Saturday morning so I'm glad I made an appointment. They do walk-in appointments too. Service was done in just under an hour. PRICE -- It cost $59.95 for a. synthetic oil change which is around the same price that other car dealerships charge unless you own a luxury vehicle. Infact, I've actually paid about $15 more at a non-Toyota car maintenance shop so I always just end up at Toyota for my car maintenance needs. I recommend this Toyota location. They offer free tea, coffee, and popcorn. **** GOAL of 150 reviews in 2024 - 103/150 total reviews in 2024 - 752 total overall Yelp reviews - Reviewed on 30 September 2024 read more

See all

This visit was for a synthetic oil change and tire rotation. In and out within an hour. I appreciate how Toyota Direct looks out for your safety (and others) but is transparent and won't push unneeded service or repairs but does make recommendations and keep an eye out and timeline for vehicle maintenance. This is my preferred Toyota dealership for service in Columbus and have found they have slightly better price points for the same service over other dealerships in the greater Columbus area. read more

See all

I had a recall on my Toyota Corolla concerning airbag functionality. I scheduled a repair with Toyota Direct as the business is reasonably close to my home. The scheduler was easy to work with and I was able to select the date and time that was most convenient. I received a follow up text with the appointment information. The night before the appointment, I dropped my car off. I was advised I would be contacted the following day once the recall was addressed. I received a text before lunchtime the next day advising that my car was ready. I went to go pick it up. I had a cracked taillight when I brought the car in. No one tried to pressure me into repairing it there which was appreciated. I picked up my car and drove home. Overall, this was a very simple and quick process. It did appear as though the service advisors were a bit busy at the kiosks as I stood awkwardly for several minutes both when dropping off and picking up the car. I wandered through the bay for a while though looking uncomfortable and eventually someone approached me. The technical aspect of scheduling, the service, and resolution was just fine though. read more

One of the worst Toyota Service centers i have been to. Got a simple oil change and a tire alignment that took nearly 3 hours to complete on a day that did not seem busy at all. no communication whatsoever on the status of my car the entire time and charged me an arm and a leg. Will absolutely not be returning. read more

Awesome dealership for your Toyota to be serviced. Very friendly reception and a beautiful waiting area, for those of you that prefer to wait for your service to be performed. read more

Robert got us an amazing deal in a brand new Tundra, would gladly come to these guys for all my car needs!

I've bought two new cars from this dealer and have all maintenance done here. My mom and my daughter also bought cars here. With only a couple of exceptions over the many years we've been doing business with the service department everything runs smoothly. They even look for discounts for me. read more

Toyota was blowing me up about getting a recall issue fixed and Toyota Direct was the closest option for getting it taken care of. Scheduling the appointment was super easy and their staff was so nice and patient with me, even after a couple last minute reschedules. When I arrived the customer service was just as nice over the phone. The fella that helped me out was so helpful, explained everything to me, and assured me that it wouldn't take more than an hour, which it didn't. Thank goodness, because I brought my laptop to work on while I was there and their wifi was out. I don't know how people come here and wait for hours if they don't have any way to connect to the internet. That being said, their waiting room was legit. A fireplace, multiple televisions, an entire snack area with free popcorn, slushies, coffee, etc. There were also a few vending machines if you wanted something else. I appreciated the outdoor picnic tables as it was a beautiful day and I definitely took advantage of them. While I'm in no need to purchase a new vehicle and I have my own repair shop that I've been going to for seven years, if I needed a back up or body work, I would consider coming back. And that's saying a lot for a dealership. read more

Toyota Direct Service lost my car keys and waited 2 days to tell me. Never apologized and tried to blame everything on AAA. They were handed to service desk directly! Had my car towed due to multiple indicator lights flashing lights. Car arrived just after 2pm on a Monday. Appt at 3. Call at 5:30pm to get status. Told we'll get a call back. Tuesday same story. No calls back. Wednesday call and ask if my car has been looked at yet - then they tell me it hasn't and they don't think the car is there. They turn it on tow company and knowing if they dropped at correct location. Calling AAA - they say it was dropped correctly. Go to Toyota Direct see car immediately and go inside. Learn they have lost the keys, which they blame on AAA. Multiple calls to AAA and the actual driver. Driver says he dropped at service desk, description of person. This is relayed to Toyota Direct, more waiting and magically keys are found. No one apologizes! I understand mistakes happen - why did no one call us back at anytime? What if the car wasn't actually there? We wouldn't have known for 2 days. We actually couldn't have been more understanding. The call center seemed like we were bothering them for checking and kept saying they have multiple locations. Google shows one address. Not sure why it is so hard to check in keys or physically look for a car. read more

I contacted Toyota Direct after calling many dealership for a Grand Highlander. I flew from MD to OH to purchase a vehicle after being contacted by a sales person. Upon getting to the dealership and telling the sales rep I had a check from Navy Federal Credit Union for the vehicle he told me his dealership doesn't deal with outside finance. He claimed the dealership had issues with title transition / delivery of some sort in the past.....OK! The dealership failed to mention anything about their outlier finance rules as I called 5 other dealership in the area which had no issues with accepting outside finance. However, my check was already made out to this particular dealership. When looking over the paperwork for the vehicle I noticed they had the MSRP for vehicle list over 2k more than what the vehicle cost. Once I brought the discrepancy to their attention they claimed someone put the wrong VIN on the paperwork....SURE! Clearly these guys are operating under some predatory practices. During my drive from OH back home to MD the vehicle started to smoke like crazy, to come find out this wonderful establishment didn't properly to do their inspection of vehicle upon delivery. There was no oil cap on the vehicle which allowed all the oil to be sprayed everywhere underneath the hood. After having to spend the night in WV on my dime, then have a brand new vehicle serviced also on my dime. The dealership told me if I wanted to be compensated I would have to take it up with Big Toyota. The sales person stop responding to my text, and the managers didn't return calls after leaving messages. If this dealership would treat a retired Veteran like this, everyone is better served staying away from this dealership if you're looking for quality and customer service. read more

I would like to give Kayla Lee at Toyota Direct acknowledgment on how she made a bad situation turn out very good. She's very professional. She cares and she works hard for you. Contact her if you're looking to buy a car. read more

Toyota Direct - Business card - Used Car Dealers Near Me - Columbus, Ohio

My daughter took her car in to fix cruise control and oil change 900 dollars later and cruise control still didn't work. Ask a friend to look at it he took tire off wiped something off works again. They scared my daughter saying car needed all this stuff done. read more

Avoid Toyota Direct at all costs! I took my car in on March 7, and they falsely claimed I put the wrong gas (E85) in my tank. I asked for proof multiple times, and they refused to provide any test results. Then, they tried to charge me hundreds of dollars for a service I never authorized. When I escalated the issue to Toyota Corporate, they suddenly changed their tune and let me take my car back without paying a cent. Why was I being charged at all if the fee was suddenly "waived" after reporting them? To make matters worse, the service manager Joey Ronk was extremely rude and condescending, especially toward my immigrant father. She spoke to us loudly and slowly, as if we didn't understand English. When I questioned their scam tactics, they threatened to call the police on me for no reason. This dealership has a pattern of doing this to customers--just look at their one-star reviews. They are dishonest, disrespectful, and will try to hold your car hostage for bogus charges. Do yourself a favor and take your business elsewhere! read more

Brought my fleet vehicle in to be serviced for it 35,000 mile checkup. I've usually received prompt service when arriving but this time time it was different. Once I pulled into the service bay, I stood around for awhile waiting for someone to help me. It didn't appear very busy so I wasn't sure why no one was helping. I finally got directed to a service rep and they got me checked in. I have been having issues with my CarPlay Navigation on my RAV4 so I showed the rep a video of what it is doing. Their response was that he wasn't sure what they could do about it. Surprised at his comment, I replied, "if you aren't sure what can be done, who would? " He proceeds to tell me that the guy who needs to see it was leaving soon and that I would need schedule a day when the car could be here all day for someone to take a look at it. ALL DAY?! Seriously?! I waited in the waiting area until my car could be serviced. The waiting area appeared dirty and unkept. I didn't get the feel it had been sanitized or wiped down in awhile. Today wasn't a great service experience. It took too long for what I was having done and I left not feeling confident I had received top quality service. read more

Toyota Direct - Toyota Direct Fleet Vehicle service - Used Car Dealers Near Me - Columbus, Ohio

Well, Toyota Direct is 0 for 2 with us. We purchased a use Audi Q4 sedan in 2022; 2018 with 75,000 miles. Within the 1.5 years that we had it, it stalled 5 times, twice after we had spent over $2000 to fix it, and once in 95 degree heat in the middle of a busy intersection! We did not feel safe nor comfortable driving in a car that could stall at any moment, so we decided to trade in and get a more reliable car. We assumed thecae was just a "lemon" and its purchase just an unlucky experience. We returned to Toyota Direct, assuming they would give up a better trade in value for a car that they had sold us just 2 1.5 years before. Wrong!! They offered only $6,000 ( KBB was $7,200). We finally got them up to $6,600 and we had decided on a 2018, Toyota Prius that had had a single owner, flawless Carfax, and had been well maintained (all service had been done, the interior and exterior looked almost brand new. We were excited to drive a reliable car even though our new loan was a lot because it included the negative equity from the Audi. However, too happy, too soon. The next day, the engine light came on! We had to replace a sensor and an air filter, $ 110. not a huge deal, but we just got the car the day before! today, 6 weeks with the car, it's leaking oil! My husband popped the hood to discover that there is oil all over the engine and there is no oil cap! I mean, WTH!!! Easy fix, buy an oil cap, but the point is that we should't HAVE to do it! I get it that both car were listed as "no Warranty" and we had accepted that once we purchased them, but is it too much to ask that the cars are at least checked for the basics, like caps, running ok? WE WILL NEVER BUY FROM HERE AGAIN! PS..the salespeople were OK and the finance guy was cool. The cars SUCKED! read more

I hate to see so many negative reviews after my recent experience. Jimmy Palmer was really the only person we dealt with at the dealership. He was very professional and courteous. Very knowledgeable of the car and answered all our questions. He was great. read more

If I could leave zero stars, I would. I had several discussions with Jeff Kazee regarding the purchase of a new car. We agreed on a price, which I confirmed multiple times in writing prior to making the 2+ hour drive to the dealership. Upon arrival, Jeff completely backtracked on our agreement, claiming, "I wasn't the one who promised that price," and blamed the sales manager for the terms we had finalized the night before. The new price they presented was $2,500 higher than what was previously agreed upon. This dealership and its staff demonstrated a blatant lack of honesty and integrity, stringing me along and wasting my time and resources. I would strongly advise anyone considering a purchase to steer clear of this place. Their unprofessionalism and deceptive practices speak volumes. Do yourself a favor and take your business elsewhere. read more

I bought a brand new Toyota Corolla from them in November 2025. They left the plastic door open to access the oil drain plug. Needless to say it dragged and was damaged by the road. When I took it back in they said this is the way all Toyotas are, that always happens. So disappointing that they do not honor their warranty or fix their mistakes. Especially when it is a $5 part. Technician also left hubcap hanging halfway off after tire rotation but I was able to fix that myself. They do not stand behind their service or warranty. read more

I just really appreciate the service center these past couple years. They make it very easy to schedule your service appointments, the waiting area is nice and spacious and very close to Easton so you can do a little shopping while you wait. I also appreciate their courteous staff and their timeliness with responses. I will only come here for any needs I may have with the car. read more

Toyota Direct - Used Car Dealers Near Me - Columbus, Ohio

See all

To Toyota corporate Office I am writing to bring to your attention the blatant exclusion you have made in excluding veterans with honorable discharges from your military rebate program. I served honorably for 13 years, 2 months, 19 days, with pay adjustments to include 9 months of delayed enlistment prior to reporting for active duty. Most of the 13 years was served abroad, deployed to Aviano AB Italy in direct support of the Bosnian conflict. I consider myself a "goldstar" member as well, a term that was invented long after I separated in 1998. I was also awarded an accommodation medal from the United States Air Force European command, NATO, for my participation during the Bosnian conflict. It's all on my DD fm 214. Your columbus Ohio dealerships are denying me a $500 military rebate. Yet your rebate policy includes military dependents, who have never "served" on active duty, never deployed, never showed allegiance to their military spouses when they were deployed during wartime. If you offer a military rebate, why not include all veterans who served honorably. It's discrimination. If this doesn't get fixed, I will be forced to file a discrimation complaint against Toyota. Here is what Direct Toyota, a dealer here in Columbus emailed me as your policy. I'm quite sure a lawyer would make a lot of money in a class action discrimation suit. "rebate. Our Military Rebate offer is available to: * U.S. military personnel (active-duty and inactive reserve) * Household members of eligible U.S. military personnel (including Gold Star families) * U.S. military retirees * U.S. military veterans (within two years of discharge)" It's the last item that will be the subject of my lawsuit. It's inflammatory and discriminatory. I'm sure the better business bureau would stand behind me as well. Google and Yelp reviews will also be written. Sincerely, Diane Sambor Here is the email from Toyota Direct from a salesman that stated Toyota no longer does custom builds shipped to a dealer of your choice. Toyota's website states something else. More deception than is necessary just to make a sale. Diane, Unfortunately Toyota is currently not doing custom build orders on vehicles, we are unable to have the exact car you designed shipped to us. If I have something similar allocated to us from Toyota I can let you know, what exactly are you looking for? You can also have heated seats added to any vehicle aftermarket, if you are wanting them from the factory it would have to be a higher trim that includes the package. Toyota has recently changed the military rebate. Our Military Rebate offer is available to: * U.S. military personnel (active-duty and inactive reserve) * Household members of eligible U.S. military personnel (including Gold Star families) * U.S. military retirees * U.S. military veterans (within two years of discharge) From Derrick Palm Toyota Direct 4248 Morse Road Cell - 614-598-5686 read more

DO NOT VISIT THE SERVICE DEPARTMENT AS WELL AS THE DEALERSHIP. They almost destroyed my wife's car and they treated her badly, even though she used to take her car there every six months. They overcharged us and severely damaged her car, therefore, she will never take her car to that place again. She bought her car at the Toyota dealership and she paid them thousands of dollars for maintenance , on the other hand, they overcharged her for their services and damaged the car. They are lack of professionalism and some of the employees are extremely rude. They charged us 1200 dollars and the car came out of the service department in worse conditions than we brought it in couple days ago. I strongly suggest to anyone: DO NOT BRING YOUR CAR TO THE SERVICE DEPARTMENT IF YOU DO WANT TO KEEP YOUR CAR RUNNING AND IF YOU WANT TO SAVE YOUR MONEY AND TIME. We will never come back to that place! read more

They moved their used car inventory down the street...I recently purchased a car from Dakota at Direct Drive (used car brand) I found 2 cars online that I was interested in and called to inquire. I spoke with Dakota and set an appointment to see the cars. Cars were ready to test drive when I arrived. Dakota was super honest about what he knew about the car I was leaning towards. We came to a fair deal without a lot of the haggle and "let me talk to my manager" garbage that usually happens when buying a car. They had to do the detailing and fix a small maintenance issue so I picked up the next day. Dakota went with me to the car to make sure it was in good shape before sending me on my way. Easy experience. Will absolutely shop here again next time I'm in the market for a car. read more

Toyota Direct - Used Car Dealers Near Me - Columbus, Ohio

Noticed a decitful marketing tactic by this dealership to bury honest negative reviews with decietful tactics and posting obviously false positive review to bring up their rating one more very valid reason to avoid theese lying crooks at all cost! After almost 2 months of VERY EXPENSIVE and very inconvenient, appointments and phone calls we left the service department without having the 1 issue we initially came in for being resolved sadly. Initially we took our 2013 Toyota Sienna in to their (dis)"service" center and even provided Jake with autozone code print outs and asked him to fix our pressure system calling up a bad evap sensor. Simple request seemingly for a trustworthy honest quality service center to take care of you would think especially when the diagnosis is already provided. Unfortunately this has cost me more time money and energy than I would have ever anticipated. After they kept the vehicle for 3-4 days they replaced the brakes per their recommendation and swapped a serpentine belt and claimed the evap code would fix itself if we replaced the gas cap. One would assume that any halfway-competent technician would verify this before blindly suggesting it to a respectable customer. We brought the vehicle home with the check engine light still on and $1400.00 spent on the technician's (Jake) recommended repairs. Then spent $40 or so on a gas cap to test his theory only to find that the issue was worst than they could see initially (imagine that, as if they don't have the professional experience they'd like you to hope/think that they do...) so after we wasted money on the gas cap we then try calling to get ahold of a manger to speak with and politely point out that we weren't happy that the single cause for our reasons for coming innot Toyota direct service center wasn't properly diagnosed the first time. We get told by a representative that no one is available and someone would call us back before the end of the day. We NEVER RECIVED A CALLBACK THAT DAY OR ANY DAY. Even after calling them to schedule an appointment for 6 weeks we got told 2-3 times a week for six weeks either the technician would call us back personally and further explain his reasons for the misdiagnosis or a manager would reach out by the end of the day 12-14 different times we called back over 6 weeks of wasted time and energy out of my wife's busy schedule as a school assistant director and my work schedule. Finally we get an appointment scheduled with a new representative and bring the car back in on my wife's first day off in 3+ months and they so generously "waive" the ridiculous DIAGNOSTIC FEE and passively apologize for the "miscommunication" that's transpired the last month in a half and take a look then they come back and say they found the issue and it's an additional $600 repair. I spoke to Jeremy the manager and tried explaining to him the sheer amount of money and time it's cost us trying to find out why they didn't fix it the first time when I know because I told them what the issue was and it was the only reason we sought out their services in the first place Jeremy said that he didn't see the issue and didn't want to fix something that wasn't broken. I'm only assuming the only reason for this answer is dishonesty, incompetence, laziness or all three coupled with a huge cost of unwanted repairs and inconvenience (time/money) on my wife's car that she needs to shuttle our young and hardworking family. Please avoid this racket of a service center at all cost and seek honesty reliable professional help and save your money. I hope this helps honest hardworking people like ourselves and wish we could have avoided this terrible engagement we've found ourselves into. We don't have $600 to give them to fix what should have been fixed the first time they robbed us so our car sadly still needs the repairs we desperately requested from them $1400.00 and 6+ weeks and dozens of unreturned phone calls ago. Save your time and money seek true professionals! read more

My experience with the dealership here in Denver was less than stellar, but Ron Susi in Columbus, OH. was super. He was attentive to all my requests and getting to meet him in person was a pleasure. I don't say that lightly. I was disappointed with my experiences in other dealerships and other retail stores. But that was not the case with Toyota Direct and Ron, my salesperson, and Brandon in finance. I was nervous getting a new car to begin with and add to that getting a new car out of state, Ron made it a pleasure and made me feel as though I was making a good decision. Part of getting a new vehicle is being happy with that decision when you drive away. So, thanks again. Ron, glad you were my salesperson. read more

I have used the chat feature at Toyota Direct in Columbus Ohio 5 times in the 6 days asking for a salesperson to call me regarding vehicles that I saw online. I have never received a call. I went to the dealership the 1st time, and found the 2 vehicles from the chat. Neither one held my interest due to condition. Trip wasted when all I wanted was a call to see if they where at the dealership. Trying again via chat from the dealership lot, I was addressing my issue with lack of contact, and was told a manager would be calling me. Well, 2 days later, and no call back from anyone, I started another chat. Again, no call. I went to Toyota Direct again to look at a newer vehicle. I found it and saw that there was a grocery store plastic bag holding together parts within one of the wheel wells. I immediately left and again, addressed my concerns about the lack of calls, and about the "fix". I was assured a manager would call me, and now 2 days later, no call. read more

I was serviced by Reginald Scott and my experience was of high quality and very straight forward! He listened to all of our requests and efficiently delivered each one!! Very lovely & happy attitude which made the experience pleasant. Overall, I will definitely be coming back here for any car inquiries. read more

Nic Edgell was very pleasant, explained everything to me about my vehicle and made my car buying experience amazing!!!! I will recommend him to anyone who is thinking of buying a car. Thanks Nic for all your knowledge and help. read more

Definitely a good review for Toyota: by mistake, I left my rental car push-button remote/keys in my pants pocket and give them to my wife Pam to wash before our trip back home. After the whole wash, we find them on the bottom of our washmachine... surprised they still work after being a the time submerged in water! I almost got a heart attack! read more

Worst car buying experience in my 40 years of buying cars. Salesperson frequently doesn't return emails or texts and when he does fails to address the questions asked. General manager doesn't return call. Calls to dealership regarding service contract were forwarded to an extension where I was unable to leave a voicemail. Was supposed to receive 2 free services but will forgo as I have no intention of visiting this dealership again. read more

Everything is slow and delayed. I was so happy when I bought the car because the process was smooth. Until my temporary tag is almost expired and told me they can't issue the temp registration and told me I need to go to BMW to ask for extension. So much hassle! I was waiting for the mail but nothing came so I asked them and told me they can't issue? Like I only have 8 days until my tag expires! Then my car has a interior damage when I bought it so they need fo replace the parts. It was so slow. They dealer won't provide and update if I will not ask for an update. I was like begging for help. Then when I went to service my car to replace the parts, people was so grumpy and look mad! The guy who did my car did not even look and make an effort to check if the parts I bought was there. So we end it up going to parts department and its literally there. Told me to go to another dealer to do it when it's just a sticker ( door sill ) to put in my car. I ended up just go home and do it on my own. Such a horrible experience! I never had this issue when I bought a car at Toyota West! read more

I have used Toyota Direct for a couple of years after another Toyota dealership didn't care for their customers. I would highly recommend the service department for all your mechanical needs. Especially Travis Pack, he has gone above and beyond every time I come in. He is professional and will always explain the process. Every person I have come in contact with at this dealership has been amazing. Thank you Travis for being accommodating and professional. Jose read more

As stated in other reviews, I'm a sucker for (and lover of) good attitudes & top notch customer service. I was not quite feeling that vibe this week when my boyfriend & went to the used car lot at Toyota Direct to purchase him a new (to him) car. Buying a car is always a tedious game of poker for the salesman & purchaser--both wanting to get the best deal for themselves. But salesmen need to know their audience. When you show up for a specific used vehicle you found online--you're obvi there to deal for that car in particular. The purchaser has done their research and knows what they want and that's they reason they walked into your showroom. The gentleman who we met with was a little bit too snarky for my liking for me & did not make this a memorable car buying experience. Maybe he knew we were there for this certain car and just wanted to make the sale & get it over with. Maybe he was having a bad day. Regardless, I won't judge too hard but he's not a salesman I'd ever reco for someone going in to explore Toyota or used car opportunities without a certain car in mind. All in all, it was an okay interaction & my boyfriend got the car he wanted. He's happy and knowing that negotiating the sale of a car is always a weird, long and awkward experience, it is what it is. Going forward I'm sure he'll seek service at this dealership and I look forward to updating this review with more stars. As pictured, the dealership offered slushies & popcorn in the waiting areas which I thought was unique. read more

Toyota Direct - This car dealership's popcorn and slushie game are strong! - Used Car Dealers Near Me - Columbus, Ohio

Never again will I trust this dealership, service department or support another Toyota dealership under corporate care. A simple oil change error resulted in damage done to my vehicle by the mechanic. Toyota refused to communicate with me, ignoring multiple outreach attempts. Absolutely no one was held accountable for the mechanics error & corporate assistance was useless. I was without my vehicle for 7 weeks because of their negligence, & had to pay another trustworthy & honorable mech to fix their error. Horrendous customer service with a total disregard for common decency & respect for anyone seeking services. read more

I had the displeasure of dealing with CJ. Out of state buyer trying to buy a car. I was trying to make a deal with him and after pleasantly going back and forth, I told him about other cars I might be potentially looking at and he ended the conversation with a very rude "Our company doesn't care." Did not find that very professional. He mentioned he's new, so I hope he does better. read more

This place charged me $180 for a diagnostic after my Prius stalled out. They told me my car had "bad gas" in the tank resulting from the gas station mixing the gasoline incorrectly and they would need to take out my gas tank and flush it. They quoted me close to $1,000.00. Their diagnostic sounded made-up to me, so I chose to take my car to another mechanic for a second look. Sure enough, a component of the electric system needed to be replaced and my car never had "bad gas". I was lucky I was only ripped off of $180 instead of what could have been a couple thousand dollars for work that never needed to be done. I'm not taking my car here anymore. read more

Toyota direct are lying thieves they sold me a car knowing it was broke It took me and my sister calling multiple times for Sarah to do her job perry was a coward who would not get on the phone then they finally text me a tow number and guess what the company is closed now the car I purchased 2 weeks ago is sitting broke im stranded Toyota refuses to help me Don't waste your money then perry says call the warranty place seriously its been 2 weeks perry has the nerve to say can you do me a favor see of the horn works that proves perry and Toyota knows the car is broke I asked to bug yhr nissionuh uh we lost the keys I recorded my calls from my work phone whole My sister spoke be like me call six on your side don't let these people steal from you like they did me!!!!!!! Sincerely Veronica waller By the way I will get my down payment back I won't stop I work 2 hard to be screwed over by a crooks!!!!! read more

Scheduled an oil change and their techs took over two hours. Service writer (Randy) was nice but inept as he could not not print out my paperwork (which I need for my company vehicle) so I called back two days later. After three calls and reaching Randy's full voicemail, I still can't not receive an emailed receipt. I will not shop (I purchased a 2017 Tundra) or use this service moving forward. And since this is a company vehicle, I'm not paying for the service but they are so bad, I won't be back. read more

TLDR: Don't come here if you actually want your problem diagnosed correctly. Karley has a long way to go with courtesy and customer service skills, Mindy inserts herself into conversations. Cliff is the only guy at the place who cares about anyone or anything. Every time I come to this place they can never correctly diagnose my car. At this point I should learn my lesson and not come here. The staff are pretty rude, specifically Mindy and Karley Bowers. Karley will try to replace things in your car that do not need replaced and is very condescending in her customer service attempts. The girl employees stand around the desks and talk about customers in a negative way and it made me feel uncomfortable knowing that they probably talked about me like that when I left. Jeremy tried to care as a manager, but did not succeed. I came in March for my AC and they made me replace the dials (didn't need replaced) but it turns out my compressor was bad the whole time. He couldn't do anything for me bc he didn't know why I didn't come back immediately. Maybe bc it was March and I didn't need my AC/ couldn't tell if it was working? What a cop out answer for someone who doesn't want to take accountability for his employees poor judgement. Well I had to pay 1300 for the dials that didn't need replaced and 1500+ for the compressor. The only nice guy who cares about customers that works here is Cliff. Can't say I'll be coming back to this location though, they don't deserve your money. Sad it took me several times to realize it. Will be posting reviews elsewhere! read more