I love my "new" car! Kenny and team went above and beyond in getting me exactly what i wanted, even though they had to buy it from a different state. it's perfect! A 2023 Nissan Altima SL with only 15k miles! Kenny was super helpful and knowledgeable throughout the whole process. He wasn't pushy and didn't rush me into the decision. Everyone at the dealership was welcoming and kind. They even let me rent a vehicle while i waited for my Nissan to deliver from out of state. These guys are great, and i highly recommend them to anyone looking for a new or used car of any kind. read more

Friendly service staff -- Joe Struewin especially. Accurate quote up front. Nice shuttle delivery to my downtown workplace and pickup when my car service was complete. No surprises. No fuss. Complete opposite of the many negative stereotypes of what a bad dealer experience can be. read more

I'm pretty unhappy with the level of customer support I've been getting from the service depart. Everytime I tried calling no one would pick up (and this wasn't just lunch, it was at least a dozen times over two days). They promised my car was going to be ready today, but I have no idea if that's still the case or not, I can't get a hold of them. Also been playing phone tag about a key fob needing to be replaced. Apparently, they couldn't tell me the full price when I brought it in and have been to play phone tag about that as well. I'm going to give their buddies up at Ricart Chevrolet a chance next time I need service. read more

I'm a disabled father of two children, one of whom has special needs. When I purchased a 2014 Chevy Traverse from Mark Wahlberg Chevrolet, I was looking for a reliable, safe vehicle to get my family where we need to go--doctor's appointments, therapies, and the everyday life of raising a family. Instead, I was met with ongoing mechanical issues and disappointing service. From the beginning, I was pressured into purchasing unnecessary service packages that didn't fit my budget or needs. I made it clear what I was looking for, yet I felt rushed through the process without having the time or support to make an informed decision. Within weeks of purchase, the vehicle began slipping gears and stalling without warning. I contacted the service department several times about the issues and open recalls, but it was difficult to get anyone to return calls or provide clear answers. When I finally got an appointment, communication was poor, and it felt like my concerns were dismissed. As a disabled parent, reliability and safety aren't optional--they're essential. This vehicle was supposed to be a dependable family car. Instead, it has caused unnecessary stress, financial strain, and worry for my kids' safety. I'm sharing this so other families, especially those with unique needs like mine, can make an informed choice. Unfortunately, I can't recommend Mark Wahlberg Chevrolet based on my experience. I hope they take this feedback seriously and improve how they treat their customers--especially those who depend on them most. read more

Mark Wahlberg Chevrolet - Mark Wahlberg Chevy West Broad Street - Car Dealers Near Me - Columbus, Ohio

I wanted to get my car a once over before a 1000 mile trip . They were very nice and efficient . The waiting area was nice enough for me to spread out a little and crochet. read more

Mark Wahlberg Chevrolet - I worked on this shawl while waiting - Car Dealers Near Me - Columbus, Ohio

I brought my car in for repairs after a minor accident. I was originally told it would take 6-10 days to complete. Instead, it took 21 days, and during that time, I was left without a rental. I clearly communicated that I just needed an honest timeline to plan around, but I was repeatedly misled with shifting dates and vague promises. It wasn't until my mother called to complain that the dealership finally prioritized my car -- something I had been asking for all along. I was told by Mike that I'd be given a couple of oil changes to make up for the inconvenience and that he'd follow up. I've since called four times and never heard back. This experience was extremely frustrating and disappointing. Mark Wahlberg Chevrolet clearly does not prioritize customers, fails to communicate honestly, and does not follow through on their promises. I strongly recommend going to any other Chevrolet dealership. Save yourself the hassle -- you deserve better. read more

I have to say this was a pleasant experience. Unlike any I've ever had especially from a dealership. Usually you come out worn and beaten but I walked out not only with a new vehicle but a handshake and smile. Thanks guys! read more

Mark Wahlberg Chevrolet - Meeting Mark for the first time. He didn't really talk. - Car Dealers Near Me - Columbus, Ohio

Brian Gilmore is inept!! I have talked to so many times!! We are owed back money from 2 warranty packages from 6/4/2024!! Started with a finance person named Nick, who dropped the ball making sure we got our money back!! Close to $3,000!! A year later and Brian Gilmore seems to have selective memory!! I have never dealt with such poor customer service in our lifetime!! We have always gotten our vehicles from Hadocy and then Wahlberg took over!! He is a bottom feeder trying to steal our money!! Beware!! Do not do business on the Chevy side, they aren't to be trusted period!!! Also, let me mention, I never get oil changes through a long term vehicle purchase, too costly in the long run!! I found out, it's been awhile, they added oil changes in!! Underhanded!!! I want done quickly, so, I would normally not do through a dealership!!! But, the thieving needs to stop!! I just got a phone call, and was told this Brian Gilmore is the top of the food chain. A bottom feeder at best!!! So, does that mean if the buck stops here, they stole our money, whereas, there should be interest added to as well!!! Where are they accountable??!!! We have a good income, now, senior citizens and not well!! So, taking advantage of in all levels!!! read more

A complete waste of time, I wanted a particular vehicle which was at a sister dealership. Went through the sales and trade in process, then guess what? The car I wanted had been sold. Tried a bait and switch with me. Typical car salesmen. Do not bother. read more

I've had my vehicle in the past year multiple times at Chevy. This location (Sawmill Rd), Mark Wahlberg, etc...It is the same issue. They've reviewed codes. Kept kicking the can down the road. Engine was cleared. Now, that I am outside of the bumper to bumper, surprisingly, we figure out the issue and surprise, it is $1900. Not to mention every time my vehicle had issues, I'd need to rent my own vehicle paying out of pocket. I essentially had to throw a fit just to get the loaner for this most recent visit. Please do not purchase products from this company! I am leaving 1 star reviews for as many companies as I can. Because I've had this issue for some time and now I am outside of my warranty, it has finally been diagnosed. read more

I have bought two cars here. They never make it easy. They play the old school used car game trying to overcharge you for financing or cost out the door. On the bright side, I am happy with the cars and I played their game until they caved. read more

I was hoping for more from my Marky Mark experience. Sales man was aloof and made me feel like a PITA for test driving a used Kia--which he was vocal about not being able to answer my specific questions, because "he doesn't sell KIAs." Fake it till you make it, bruh! I would never purchase a Chevy or GMC, but if you're into that, make sure you work a kiss from the genuine Mark Wahlberg into your deal. PS. No one in the showroom was wearing masks which added some anxiety for me although I'm fully vaxxxxed. read more

Mark Wahlberg Chevrolet - Car Dealers Near Me - Columbus, Ohio

This review is for the follow up Brian Bartz (service Director) did and the resolution provided. Overall interacting with Brian was was a 180 difference in customer support, having empathy, taking ownership, and finding a fair resolution. He followed up with me by phone and email multiple times, always kept his commitments and followed through with a satisfactory resolution. He had my car picked up and brought back to the shop for a full evaluation, replaced a battery and adjusted the cost of a part that was in question. He changed my outlook on this business and I would be willing to take my corvette back here. read more

Mark Wahlberg Chevrolet reeks of sleaziness, desperation, and greed. We stopped in to look at a truck we found online and were quickly met by B-rad who gave us a rehearsed line of questioning and asked what our must haves were, one of which was a 4x4 truck. We spent the next hour driving a few trucks until he finally presented us with "what we were looking for". We drove the truck and they quickly rushed us to draw up the paperwork, which was easy for them because we were writing a check. While B-rad use the restroom, we were looking over the documents, only to discover the truck was not, in fact 4x4. We ended the conversation after we pointed this out. The manager stopped over to do a schtick, too. I'm not saying they purposefully deceived us, and I'm definitely not saying we shouldn't done our due diligence during the test drive, but the whole situation just seemed off. I'd avoid this place--as others have indicated, it's certainly not a place to let your guard down or enjoy your car buying experience. read more

Their customer service is awful! They don't know who handles the fix on cars that need to be fixed. Niece bought a truck from them and the air stopped working within a week! They will not fix it. They don't know who to send it to. Now the radiator is cracked. Had to get that fixed. This has been a terrible experience!! read more

I have taken my vehicle to the dealership approximately six times for service. It is consistently one of the worst, most unreliable dealerships I've ever been forced to use. Performance is usually a function of two factors: management and staff. This company has a problem with both of those. I have set 8 AM appointments for service, delivered my car the night before so it was there first thing and yet it has sat untouched for 2 to 3 days more than once. That is a management problem. About 50% of the time they miss diagnose the problem. Sometimes the performance issues are quite basic. Rather than using the proper torque specification when reinstalling your wheels they mindlessly run the impact wrench and over profoundly torqued the lug nuts. It's so bad that you can't get them back off even with a 4 foot cheater bar. My advice is never use these people. Go somewhere else! Anywhere else! Bubba Joe at the corner gas station, Buddy the Elf or your neighbors pet chimpanzee Shambo is a better option than these people. Mark Wahlberg should stick to putting on make up, dressing up and pretending to be something he is not. He sure as heck is incapable of managing a real Business. It read more

Now I get why they begged me to leave a review right after buying my car. Three days later the check engine light popped on that the engine was running lean. Lean is a whole lot more dangerous than rich. Terrible experience all around because of that. I'm sitting here in the parking lot at 7am to get that fixed and hoping they'll honor it but apparently it's not open so they also need to update their hours. I'm most likely going to take it to a REAL mechanic. Thanks Mike, thanks B-Rad. No good reviews for selling me unadvertised issues. read more

Mark Wahlberg Chevrolet - The names of the folks who sold it to me. - Car Dealers Near Me - Columbus, Ohio

Had my Truck in for a oil change. They didn't have the filter on tight and it leaked oil. Now have it in for repairs. Responsivness and customer service is horrible from General Manager down. They lost a customer who was extremely happy with the sale of my truck. Buyer beware. read more

A Mark Wahlberg employee hit the Back of my car with a company truck and Totaled my car. Now their fleet insurance company wants to diminish the value of my car on payout. A large corporation taking advantage of a retired teacher. PLUS, they would obtain the salvage title and be able to get lots of money for the 7/8 of my car that was not damaged (including the engine and new tires) on this 2020 Honda CRV. YET, even after their payout, I will still owe $8100 on a car that no longer exists due to their greedy company. read more

Mark wahlberg Chevrolet on Dublin granville rd.Beware if you're going to have parts installed at mark wahlberg Chevrolet on 161. I took my Chevy impala to Mark Wahlberg about 1 1/2 years ago to have some parts installed ( calipers, rotors, pads, and front and rear sway bars) they don't warranty the parts because they are aftermarket parts but they do warranty the insulation of the parts. Just a couple of weeks ago my Chevy impala's front wheel hubs started to go out and there was a banging noise every time I went over the littlest bump. Took it to Ricart chevrolet and they drove it and informed me that my wheels hubs where going out and that the front sway bar was installed wrong (upside down). The end links and mounts were destroyed. Service manger at Ricart took pictures and informed Mark Wahlberg service manager before repairs where started Since they were the ones who installed it wrong. I took the invoice from Ricart to Wahlberg after the repairs were done because I don't think I should have to pay for the sway bar repairs because they installed it wrong. I showed the service manager the invoice and the pictures from Ricart and they didn't believe it. The pictures showed the damage. I told them to call the service manager at Ricart to verify that it was installed wrong but they refused to do it. So $900 later Wahlberg Chevrolet basically said oh well. After me and my family and friends buying 8 cars from them I will make sure anybody and everybody I know to not buy from them or take their cars there for service. read more

This dealership lied directly to my face during the entire deal from trading my Acura in for a newer one. I showed the salesman the quote from their website for $3,500 and he assured me it would be close to that figure. I took his word for it even through I had repeatedly asked for an exact amount because if it wasn't at least $3,000 I would got to Byers of Dublin who offered me $3,900. None of the papers I signed stated how much I was getting and the final invoice which didn't require a signature stated they gave me only $1,500. I have been calling everyday to get this resolved and nobody will answer so I contacted a lawyer Timothy Pirtle to help me with this issue. read more

Do Not Buy A Used Car from them. They sell Lemons and it's unfortunate due to the fact that they service in a impoverished neighborhood. I tried to send car back in the first 2 weeks and they had it in the shop for 9 days out of those weeks and they wouldn't let me. This is how desperate they are. My salesman John illegally drafted up my paperwork in stating I lived at an address I didn't and then refused to help me. The plastic frame around the drivers seat was busted open. That did get fixed but now the air bag sensor light stays on and the seat belts don't clasp properly. I took it to a mechanic and he did a diagnostic test and it says the airbags have been deployed. They sold me a car that the air bags have deployed, which means it was in a wreck. I'm wind if the previous owner was an employee who just had their buddy in the shop fix it? read more

Reading through all the reviews here, I am in shock because my experience differed greatly from those already posted. I traded in my very-low-mileage BMW 7 Series M-Sport (that I got a higher trade-in value than other dealerships were offering) on a 2016 Range Rover Evoque, and the level of service, care and attention I received was exemplary. Despite there being some confusion over who my sales person was going to be (it started out being Patrick Mantle and ended up being Taylor (I can't remember his last name), I have to say - Taylor has taken EXCELLENT care of me - from the start of the transaction to the satisfactory conclusion! Taylor listened to all my concerns & criteria for financing, addressed a service issue with the vehicle I traded for, etc., etc., all without ever giving a bit of challenge. I feel like I was heard, my needs cared about, everything. Even the finance process went exceedingly smoothly. Overall, the entire transaction went very, very well, and if you have the good fortune to work with Taylor on purchasing from this dealership, I'm sure your experience will be similar to mine. read more

These guys are scammers. Bathrooms were filthy. They didn't communicate clearly about what was going on. Asked for my personal information including my social right off the bat and did not explain why. read more

They don't even serve one star. I bought a car from there a few years back.Brand new cash for ot off The lot it still has stock tires on it. From the day I bought it like new garage capped, paint, falling off Chevy. Does not care about their product or your problems?They say read more

If I could give negative stars I would. I have been attempting for months to schedule my collision repair because this is where my insurance sent me. Not only was I ignore by not having my calls returned, the manager has talked over me and has even hung up on me although I have been nothing but nice. Finally I had to let my insurance company know how I was treated and I requested to have my repairs done at a different collision center. I wouldn't advise anyone going to Mark Wahlburg Chevy to get their car repaired. Even if they are scheduling far out die to being backed up, it is common courtesy not to treat people with horrible customer service. Customers do not deserve to be talked over, ignored, blown off and especially hung up on. I was treated like I was a bother. I will NEVER give this company a dime of my money for repairs etc. What is really stupid on their part is that once this car was repaired I was going to buy a brand new car off of the showroom floor with cash. Your loss MW. You lost a very loyal customer (loyal to Bobby Layman) read more

I took my car to the preferred body shop of the insurance company. Big mistake. The only thing good about the experience was the associate Ginger, who tried to help. That being said, I won't see another Mark Whalberg movie after this experience. 9 months to "fix" My car. Multiple visits back and still not fixed. They even broke more stuff while making repairs, also still didn't fix. Got supplemented to fix an item, but stop have the same issue after the repair. I tried so hard to get this right and gave them many chances. All I did was waste my time. My car is still not fixed correctly and they have lost my families Business forever. AVOID THIS PLACE FOR ANY BODY WORK. Go to an actual body shop. read more

Mark Wahlberg should pull his name from the title because he is making the city hate him. They overprice. You talk to them on the phone and the number changes 5 fold read more

Took my van to Mark Wahlberg Chevrolet to get my van air conditioning fix , there were alot of issues that came along with the service that was provided, my A.C wasn't fixed correct, but I ask to speak to Ryan and Brian , I wanna say he gave me the best customer service, he when above and beyond on the service, he got my chevy city express fixed and corrected all the issues that we were having. Thank you Ryan and Brian for the great customer service that you provided. I will recommend your dealership to everyone. read more

I purchased a used car from Mark Wahlberg Chevrolet on West Broad Street, and when they sold me the car the engine light stayed on and they told me that the reason it's on because the air shocks was replaced by regular shocks. It was because of the Cadillac converter was going bad. Also when it rained the water leaked from the roof of the car a ruined the phone speaker and the driver side of the car was full of water on the floor and the seat. I took it back to them and they said the drain plugs was clogged. I reported this to them after going through this whenever it rains or I go to a car wash. I have to vacuum out the water. There service department doesn't want to fix the problem unless I pay for it! They sale vehicles that has problems but also want you to pay for warranties that don't cover most problems!! You have been warned!! read more

Mark Wahlberg Chevrolet - Soaking wet floor!! - Car Dealers Near Me - Columbus, Ohio

Myself and family have been with Chevy for over 20 years. We lease our vehicles. This dealership changed that. I am no longer with Chevy as of two weeks ago and I couldn't be happier. The rest of my family will be following suit when their leases are up in four months. Anton Davis is a disgrace and he alone is the reason we are no longer with Chevy. He should have no interaction with customers and be behind closed doors if he has to work here. If it weren't for Anton and his rudeness l, temper and unprofessionalism then I probably would have never ventured out to try another vehicle outside of my Tahoe so I thank him for that. I'm sure not everybody at this dealership is like Anton but beware if you are looking for a vehicle and end up here. read more

My son was looking for a new/used car. He found one online at this lot, he contacted them at 11:00 am yesterday and never got contacted until 4.5 hours after he got back online and complained about not being contacted. Alex told my son the car was there that he was interested in so we made an appointment to go there. We arrived and was walking in and two gentleman held the doors open for us and I thought what this is gonna be a good experience (Wrong) . We were met by salesman Mike that said Taea was their online person and he would help us. My son told him the car we came to see and he said it wasn't there but would check since they post cars that may be coming from Florida or wherever that aren't there yet even though Alex and Taea both said it was there. After 10 confusing minutes, my son went back over to there area at the desk that Mike was asking about the car. Finally Mike said the car was there but my son was told the wrong price, it was $15,550 not $13,550 which was quoted two hours prior, but they would honor the price that was told such a nice gesture (wrong) . Well after finally locating the car that was pre placed in front of the doors, we took it for a ride. Passenger front seat is sideways like it was wrecked, passenger front window cracked, trunk would not stay open, other than that was a descent car.Both KBB and Edmunds were around 6-8k for private seller on this 2017 Ford Hybrid. I asked why their price was so much difference than what KBB and Edmunds was, he proceeded to tell me that's what the car lot paid for the car $13,550. I told him there is no way they paid that much for that car, I told him I would like to see that invoice because I told him he was full of it and Mark would be pissed if they did by a car with those issues at that price. Well he was gonna prove it to me that they did and was looking it up, my son seen the screen before The salesman clicked out of it, Mike stood up and said he was gonna look at the car, but the next thing I know the sales manager shows up and said I hear you have questions about the car. Hmmm must have upset Mike since he never came back. I told the manager I'm sorry if I upset Mike but i didn't believe what he was saying. I explained all issues with the car to the manager and he said they would fix them and get back to us. Well all in all the price that was paid for that car was $5700.00 and change, that's why Mike stood up and walked away from us. It just seems like these dealerships are marking these cars up because of the tax incentive and act like they are saving you money by telling you that you get a 4K tax credit on your car. Well I wonder if Mr Wahlberg even looks at these reviews, probably not but should since all the lots in Cbus have low ratings and bad reviews. What a shame, I really did expect better. read more

I have bought 3 cars here. I love my Traverse and service used to be great in the service department. Since 2020 it has gone down hill. We had Cruze that my son drove get a Check Engine light. It took a full month for it to get repaired. Then it came back. Same code. So we decided let's get a brand new Trailblazer RS for him. Traded the Cruze and got a great deal. BUT THEN, the Air Con went out and it took 3 trips to two separate dealers in the Wahlberg chain to finally get it repaired. The fact that this failed isn't their fault and neither was the fact that they got a bad part but the lack of communications are the worst. Today this same car was taken over this morning to have an issue with the driver-side door actuator not working properly when you press the button on the fob. The appointment....WAS SCHEDULED at 7:15 AM. One would think they would actually start looking at it at 7:15 AM or shortly after that. However I called at noon and they haven't even looked at it! Don't have me bring it in if you don't have anyone that can look at it. Communications and listening to the customer are where they need to improve. At the very least they should work on getting a few more loaner cars so that we can have a ride until the repair is complete. So Sales Department: Top Notch. Service Department? What service? read more

I am choosing a one star because I am unable to leave 0. My husband was just here and they said he needs brakes ASAP before snowfall. We took them to another mechanic because they were cheaper and they said that his breaks are perfectly fine and within new status. This had us upset because they lied about a service that cost almost 1K. This is the holiday season and we are strapped for money and don't have 1k to spend on something that is not needed. Then my husband reached out to the finance department to see how to go about getting a payment plan. They told him to go to a website to get started and fill out the information because they can't do it on their end. He went to it, but never filled it out and the website told him to call. He then received an email a few days later stating that his credit loan application for auto service was denied. He called the bank that the application was through and found out that Mark Wahlberg Dealership opened the account on my husband's behalf without his approval of doing this and after they said they couldn't on their end. Which obviously was another lie. This seems like a highly shady business practice and my husband and I will never be back and I will warn EVERYONE to never go to a Mark Wahlberg dealership again! I can't believe they lied about that could potentially be life threatening service repair AND then try to open a credit card account on behalf of someone who NEVER GAVE PERMISSION. read more

The worst customer service and communication out there but my car got fixed. Wouldn't recommend to a friend.

I was traveling through on my way back to Georgia. Purchased a 2012 Silverado HD that then required the brakes to be replaced, thermostats to be replaced and has a significant roof leak that showed up as soon as we got back to Georgia that the dealership did not disclose. When I asked them why the truck smelled a little odd they told me the musty smell was due to it having been a work truck. This truck was on their lot for over 2 months so they should have definitely known about the leaking. The brakes, coolant and thermostat alone cost me over 1k to fix. I don't even know yet how much it will cost to have the roof leak fixed or how much damage has been done from this leak that is causing the smell. I am a disabled veteran and pretty surprised that a dealership owned by someone who seems to support veterans and appear in veteran movies would do this. read more

I didn't even want to put a star I should hit me getting an 1000 dollar repair bill from them after just getting vehicle. this is crazy they I'll gas's you up for something that won't last which is insane and they will talk to you like your dumb and it's your fault. they are robbing people of there money buying these shitty cars and they tell us well it's used as there only argumen. I brought my first car from a Dayton dealership used with about 120000 mile and It ran like a beauty for 5 yrs straight I get a car from them nd 3 months later check engine light is on and I gotta get repair bill of about 1000 dollar this is rediculous. read more

This is the worst dealership I ever dealt with. Do not get your vehicles here. I took my car to get fixed on November 3rd. Called back a week later to see where they were with my car. They Never once looked at it. Called back again a few days later for any updates, still nothing. If you want to speak with a specific person their favorite line to use is " oh CHRIS is on the line with another customer can she call you back?" Never once did I receive a call back. You, the customer, will always have to call for an update. I even went up there multiple times trying to see where they were at with my car. My vehicle was always sitting in the parking lot in the same exact spot I saw it in before. Not only did they have my car from Nov 3 - Dec 7th ( OVER A MONTH ) I found finger nail clippings in my car. Mind you I just bought the car on Nov 1 and didn't even have the car in my possession for 48 hours. This place is a shit show. read more

Had my tahoe there to get a simple oil change and they dropped a garage door on it completely blew the back window out and messed up the the way the hatch opens read more

Mark Wahlberg Chevrolet - Car Dealers Near Me - Columbus, Ohio

Bang for your buck: 6/10 Quality: 9/10 Service: 7/10 Ambiance/Location: 10/10 Overall: 7/10 From start to finish, our leasing process was a hassle. We went in to lease an Equinox based on the price listed on their website only to be told that was an old special and they couldn't honor it. Well, why's it on the website then? Eventually, they did finagle some numbers that gave us a lease close to that advertised price but the vehicle we were leasing was a courtesy vehicle that had a few thousand miles already on it. Those miles ended up counting against the over all total we would be able to drive. In hindsight, that was a huge ripoff. When it came to service that vehicle throughout the time I was leasing it, establishing a service appointment was difficult. I was almost always put on hold or the call would be dropped while transferring me despite an automated system that should've allowed me to be directly connected to service. But, what do I know? Further, the services were expensive and took absolutely forever (anywhere from an hour to an hour and a half) despite having a scheduled appointment. When it came time to turn in the lease, the only time any sales people were motivated to try and get us into a new lease or sell us a new vehicle was during the "Chevy Lease Pull Ahead period," which is also a ripoff. When we didn't take the bait on that, they stopped trying to work with us on a new vehicle, so we ended up taking our business elsewhere and purchasing two new vehicles and we had such a great experience. The dealership was okay when it was Bobby Layman, but it got worse when it was bought by Wahlberg. read more