Ronit and Karen Urman have taken excellent care of my needs in a variety of transactions and…read moreservices. First, Ronit helped lease my investment property. I tried to manage the property from out of state, when the responsibilities became too much, I was able to hire Ronit to manage it for a very reasonable monthly fee. Ronit and Karen helped my husband and me with the purchase of a property in the Coronado historic neighborhood in central Phoenix. The search and negotiation were challenging, and they were up to the task. Ronit also was our agent on the sale of our investment property. We received a cash offer above asking, with no inspections or contingencies. The sale was painless and very profitable. I highly recommend Ronit, Karen, and the Urman team. They offer concierge level service and I will continue to invest in real estate with the Urman's as my trusted advisors.

We are current tenants and are very grateful to work with Urman Enterprises. They are professional,…read morefriendly, and very attentive to our/the home's needs. Anything that goes wrong in the home is quickly attended to and fixed. Although we will eventually buy, we have appreciated the professionalism and comfort they have brought us in the crazy 2021-2022 rental market. You are in good hands with Urman Enterprises!

I rented from Tom and Shannon for several years. The level of kindness can't be expressed enough…read more It's so difficult to find someone to rent from who is responsive let alone kind. Here you will find both and then some. Living at a property from Tom and Shannon feels like you have your own home. The spaces are well designed and thoughtful. It is the best "apartment" living I've ever had. They are so communicative which makes for a pleasant renting experience. They are always so welcoming when anyone moves into the community. If you are lucky enough to live at one of their properties, I'm certain you will find it to be the most pleasant renting experience. I can't say enough good things about living here. Home life is so important and I'm grateful to be able to say I certainly felt at home when renting with them.

I live in one of the best duplex units in Arcadia. Tom and Shannon are wonderful! They are very…read moreresponsive and keep the properties maintained incredibly well. I have to move for work, but If I ever come back to Phoenix, I will definitely look to rent one of their properties.

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

I don't even know where to start, other than this has been the absolute worst experience I've ever…read moreencountered with renting a place. I've never written a negative review before, but this one is well deserved. We initially secured the condo via a signed contract back in 03/25 directly with the landlords after we toured the property and were assured the place would be fully furnished when we moved in on 01/12/2026. A few days before we were due to travel to AZ, I got a call from a property manager (Andrea Robidoux) who works for Fort Lowell telling us that she would managing the lease. I didn't think much of it at,the time, but right off the start, I had to pay a $50 background check fee that I didn't plan on given that I already had a signed contract, then I had to correct several items in the lease agreement including the correct exit date of 04/12/26, which I was told (by Andrea) that I had to accept 04/30/26 (even tho the original contract clearly states 04/12/26) and that any remaining days not used would be refunded but only to find out AFTER the fact (when I called Fort Lowell directly) that I would held liable for the entire month of April even if I gave a 30 day notice and left on the 12th of April. The real problems started when we met Andrea at the property on the scheduled move-in date. That's when we realized that this was Andrea's first time actually seeing the condo (we know this because she told us so and we had to direct her by phone where to go when she arrived at the complex). When we all walked into the condo, there was a VERY nasty odor (more of a stench) that can be smelled before you even enter the front door (it was so bad that Andrea had an asthma attack and had to go out to the balcony for some fresh air to finally breath normally). Then we saw all the obvious issues such as carpet stains, the dirt everywhere, the dust accumulation on all the windows/blinds, ceiling fans, fixtures, etc.. After Andrea left (without going over anything in the condo and without providing any documentation such as an emergency contact list, association Bylaws, move-in check list, etc.), we began to notice many more issues such as Clothes dryer not working properly (exhaust vent blocked), refrigerator ice maker not working, dishwasher drawer broken, fireplace not working, HVAC making LOUD noises and not working properly, the only couch was heavily stained from grease/dirt, tiles in both showers were stained black from grease/dirt, leaking kitchen faucet, cracked bathroom sink, stains and hair on bed headboard, broken vacuum cleaner, only 1 working smoke detector and none in the bedrooms (against code), anything that can be touched in the kitchen was sticky & very greasy, major dirt under all the beds & around night stands, trash in the garage, etc... Additionally, there were many missing essentials such as absolutely no started toilet paper, napkins, cleaning supplies, no complete sets of dishes/glasses, no bathroom waste baskets, no salt/pepper shakers, no broom/dust pan, no mop/pail, visible stains on some of the bed sheets and all pillows had stains and nasty odor, no mattress protectors or mattress pads or pillow protectors (disgusting and against code), no working vacuum, etc.. We contacted Andrea and she advised us and even encouraged us to go and purchase what ever we needed that was missing including a vacuum and assured us that we would reimbursed so we purchased only the necessities and we spent the next 4 days cleaning the place only to be told afterwards that we will NOT be reimbursed for the $200 vacuum and the response I got from Andrea was "it's not my vacuum". We have caught Andrea on many occasions either blatantly lying to us or she is REALLY forgetful because she's managing so many properties and can't keep track (I believe it's it a little of both scenarios) I even scheduled a meeting with Andrea and the landlords to review all the issues and request that they refund the cost of the vacuum, remove the $350 cleaning fee since we actually did most of the cleaning and provide a small reasonable reduction of the monthly rent because the property was not what was originally agreed upon, but they refused all of it. There were many, many more issues not mentioned here (all fully documented), but bottom line, Andrea (and Fort Lowell Management) didn't do diligence by verifying condition of condo prior to accepting to manage this property which resulted in us dealing with major issues in what was supposed to be our vacation time. Stay as far away from this company and specifically Andrea Robidoux. Additionally stay away from any properties owned by WILLOUGHBY INVESTMENTS AND SERVICES, LLC (landlords).

I recently submitted an application and I passed the credit and income check. They sent me…read moresomething to fill out about my dog and I had a questions so I called and left a voicemail and I also sent an email. Never heard back. I called again two more times and I sent another email. Highly unprofessional to ghost anyone and the application turnaround time is not 24-72 hours. What a joke and why the house has been on the market for over two months. I should contact the owner and let them know what a terrible job this company is doing.

If I could give zero stars I would. This company took over my rental 2 months after moving in. No…read moreone came to the house. It took months to get anything repaired, and when they did send someone, they made things worse, such as light switches not working, and closet doors not being fully repaired. When I moved in, there was water damage in the kitchen, that was painted over, and then there was a leak under the kitchen sink that took over 24 hours to get someone to come and even look at it. I hired a plumber on my own to come out that day. It took another 3 weeks before anyone could come and repair the damage, at Which point they had found mold. I work in the medical field and work with imunocompromised people. It took me 4 months to get better after the exposure. Again, not a single person from the Keyrenter came to look at the home. I also paid for my first year rent a year in advance with the original property management. Before that year was up, Keyrenter claimed I owed money, and that the money I paid up front had run out. They began to threaten eviction. This was a keyrenter problem for not cross checking paperwork and funds transferred at time of management change. Jim, the owner of the company harassed me daily, even during the fourth of July Holiday with my son on vacation while we were out of town threatening to evict us. Again, not once did anyone followup or apologize for any misunderstanding. Due to the extreme negligence, I was able to break my lease with a 60 day notice of vacate. I paid over 2 times my rent in deposits and an earnest fee. At time of move out, I paid for profesional cleaning, the house was by far cleaner than when I moved out, yet Keyrenter claims $500 in repairs, and replace closet doors that apparently had damage, yet I had a work order for them to repair said doors. It is now 19 days after move out, and I have yet to receive a check for the refund I am owed. This company is the worst at follow through and communication, and nickel and dimes their tenants, and do less than bare minimum to maintain their properties.

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

We are dealing with krina Wong very very nice lady very knowledgeable personable easy to talk to…read morefor sure highly recommend her for your realtor needs she really cares

I was trying to rent my house out, but after three months with no luck, I decided to cancel my…read morecontract. Customer service and professionalism was lacking when it came to the cancellation process. I was met with petty emails bullying me about my unwillingness to pay cancellation fees when there were none clearly listed in my contract nor did I have clear instructions on how to pay these fees. When I was directed to pay the cancellation fees on the Realty 85 website, the website didn't even work. Once I had an account reset and was able to log into my account I didn't even have charges listed in my account. After finally making my cancellation payment, my realtor sent me an email with the words "I am a true believer in Karma and I'm not going to beg for payment."

Patriot Property Management is our go to for our clients that have taken on the landlord role and…read morethe tenants that need a home. Homeowners sometimes thinking being a landlord is an easy gig, but soon find out the opposite. Patriot can step in and make a landlords life so much easier. They are very organized and do a great job with coordination. Tenants can get the help they need finding a new, safe haven. I highly recommend them!

Patriot manages my Scottsdale property and has for years. It's been vacant twice and each time…read morethere was less than 3 or 4 days without a tenant in the property. Downtime on investment properties can really eat away at your returns and these guys get that - they keep my property occupied and I love them for that! Thanks to Cassie and her whole team!

I am a retired realtor who has lived in Scottsdale over 30 years. We have had numerous property…read moremanagment services some great some horrible. We were recently transferred to ACMS and the difference is day and night. Maria actual responsds, is polited, couteous and efficient in handling matters. Our property has never looked nicer!

Maria and Naomi at AZCMS were very helpful and responsive in helping me access my online portal and…read moreHOA payment portal.

I'm a real estate investor in the Phoenix area and was recommended by a friend in the STR industry…read moreto look at Casago after I had a poor management experience with Vacasa. Casago has been an amazing partner in helping maximize the investment of my property in north Phoenix. Their team provided reasonable and helpful recommendations when it came to furnishing my property, the photos for the listing are beautiful, and the service and support team are top notch. In every way, their team has gone above and beyond with support and information for investors. Unfortunately, the Phoenix market has proven to be challenging in driving enough income to be sufficient for this specific property and I'm converting it to a long term rental. In no way do I view this to be the fault of Casago as they took all possible means to drive the needed return. In fact, they have provided honestly and transparent market analysis to ensure I was armed with the appropriate information to make decisions on my investment. If you're a real estate investor looking to get into the short term rental market, I highly recommend working with Judi Crane and the team at Casago in Phoenix.

This was honestly one of the most disappointing experiences we've ever had…read more We specifically booked a property with Casago because the listing clearly advertised a heated pool and jacuzzi, which was a major factor for our stay--especially since we were traveling with children. However, when we arrived, both the pool and jacuzzi were completely cold and unusable. When we reached out, the hosts told us they could heat it for an additional fee, which we were willing to pay. But this was never disclosed upfront in the listing, which already felt misleading. Then, to make matters worse, they came back and told us the water heater was actually broken--and that they were planning to fix it three days into our stay. No prior notice, no transparency, just a casual "oh well." This is completely unacceptable. If a key advertised amenity is not functioning, guests should absolutely be informed before booking or at the very least before arrival. We would have never booked this place had we known. On top of that, the cleanliness was also an issue. The toilet was clearly not properly cleaned and had visible stains, which is the bare minimum expectation for any stay. Because of all of this, we had no choice but to cancel our stay early (within 3 hours of checking in) . Overall, this felt misleading, poorly managed, and extremely frustrating--especially traveling with kids. and the worst part - they won't refund us back after all this. I will never go through Casago ever again.

I've been working with Lance for managing our rental property for a little over a year. He is…read morehighly responsive, and is determined to provide excellent support when issues arise. His expertise in the local market here in AZ is outstanding, which helped us get our property rented in a timely fashion. I highly recommend Helios!

Do NOT use Helio's Property Management ever!!! They don't care about their tenants a single bit…read more Not having A/C at your units multiple days/weeks should be a crime in AZ during the summer. Horrible.