The service is second to none, the prices are the best around. There is always staff that is knowledgeable and happy to help. They NEVER have self checkouts and always have baggers, and multiple lanes staffed. No data collection, stupid online coupons, or orher hoops to get the sale prices. I've been spoiled.....now I don't like going anywhere else. read more

Review: The "Donut Heist" at Market Basket Shrewsbury ​Rating: (and that's being generous with the sprinkles) ​If you've ever wanted to feel like a high-stakes international jewel thief while picking up a loaf of bread, look no further than the Shrewsbury Market Basket. I didn't realize that entering the bakery section required a background check and a polygraph, but here we are. ​Yesterday, I witnessed the "Great Donut Stakedown." They actually cornered a veteran--a man who probably navigated minefields--and accused him of smuggling a single glazed donut. I half-expected the SWAT team to fast-rope from the ceiling and the "cleanup on aisle 4" guy to start readng him his Miranda Rights. ​The customer service here has gone from "hectic" to "paranoia-induced fever dream." Apparently, the profit margins on a 90-cent pastry are so thin that they've redirected their entire security budget to profiling senior citizens and veterans. ​After a very awkward confrontation and the realization that, no, he wasn't hiding a Long John in his pocket, they offered an "apology" that was about as warm as a frozen turkey. If you enjoy being treated like an extra in Ocean's Eleven for the crime of wanting a snack, this is your spot. Personally, I'll be taking my "criminal expertise" elsewhere. read more

If I could leave no stars I would. Everytime I am in the store the people stocking shells are in the way. And they act like they don't understand you when you ask for help as well as give you an attitude. I am an older person that does not want to walk around the store waiting for the stock person to move on and I don't want to have to come back to the store later to get my groceries. This store only cares about them selves and money not the people shopping that are paying there salary. read more

I should not have to point out expired food to your staff. Your prepared package food should be inspected very day.

I enjoy shopping at this store. Very friendly and helpful staff. My only complaint is the way my groceries are packed. I bring my own bags, some medium size, some large. I find that the younger guys tend to fill these bags to the very brim, many with loads that must weigh at least 10-15 lbs. i bring plenty of bags but they want to put everything in as few bags as possible. When i go to load my car , I can barely lift the bags out of the carriage. I end up taking half the groceries out to place in my unused bags. This has happened several times. Can the managers please instruct the baggers to fill them about 2/3 - 3/4 full? Would be so much easier!!! read more

This location was my primary grocery store, however, for the past 6-9 months the quality of service and prices have worsened. Ex: hot bar is poorly managed and consistently gets orders wrong, they do not follow the ticketing system, many of the staff are not as helpful/cheerful, and prices at other nearby grocery stores are much more attractive. read more

One of the best supermarkets in the USA. I saw an item on tv last night from USA Reviews that absolutely agreed with me. The staff is awesome, friendly and helpful. It has a family style atmosphere and the prices are the best around.!!! read more

They sold the milk which is spoilt days before expiration , upon asking , the manager brittani was so rude and telling me that this is not their mistake and milk comes from different place. She is not in a position to accept the fact that the milk got spoilt, I got the milk bottle with me and showed her the proof of milk being curds, This is high risk of GI upset and Market Basket should take an action regards this and they should care about their customers and keep managers who are customers friendly. Afterall, the quality of food is so important and health of customers is equally important. read more

Market Basket - Grocery Near Me - Shrewsbury, Massachusetts

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I was drawn to writing this review because of how much I love this Market Basket. Whenever I go on Saturday or Sunday, every register is open -- and I mean EVERY register (probably about 20 check-out lanes). Every single one has at least one person bagging groceries (if not two people). It's so nice to receive such good service. There are always a ton of employees stocking shelves. Not only are the shelves stocked, but they're impeccably organized and displayed (all labels facing outwards, etc). This store is clearly ran by a great team of managers and employees. The prices here are lower than anywhere around. They're even lower than Walmart! It's like shopping before inflation! Keep in mind that this store gets EXTREMELY busy on the weekends. read more

So I have been to this new store a few times and I've gotten very good service until today the service that I got was absolutely horrible and I did voice my concern to the managers, however II take my money elsewhere I only tolerate bad customer service one time read more

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Market Basket opened a new supermarket in Shrewsbury in January 2023. Market Basket is well known for offering good prices and offers weekly sales too, competing with Price Chopper, Wegmans, Shaw's, and Walmart. Market Basket is busier than other supermarkets for this reason. This new Market Basket has 21 aisles here including standard grocery items, Markets Cafe (pizza, burgers, hot foods, subs, salads, ready to heat foods, sushi), coffee/ice cream counter, bakery, deli counter, seafood counter, meats, dairy, fresh produce, frozen foods, soda, bottle water, candy snacks, and more. This store is well stocked with the standard grocery items and the prices here are competitive, but I did find their prices seemed a bit higher for several popular items than only 3 months ago at other Market Basket stores in NH. This store also carries the Tuscan Brands fresh pastas and sauces too. However, their store brand pasta sauce is $1.79 for 24 oz jar and Wegmans store brand is 99 cents for 24 oz jar of pasta sauce. Their MB dry pastas (1 lb boxes) are 4 for $5 ($1.25/lb), which is higher than Wegmans at $0.99/lb box. My main reason for stopping at a big Market Basket is to grab some prepared foods when I don't feel like cooking. The cheeseburger with choice of toppings & fries is $2.99 plus tax. A steak and cheese sub is $5.99 plus tax, much cheaper than the big sub chains. The self-serve soup bar was open with 6 choices including North Atlantic Haddock Chowder, New England Clam Chowder, Butternut Squash Soup, Chicken & Rice soup, Broccoli & Cheese Soup, Chunky Beef Chili with Beans for $3.99 (sm) and $5.99 (lg), but the soup pots were close to empty with mostly just broth and not enough to fill a large container, a bit bummed on this visit. Also, the Bananas ($0.49/lb) were all prebagged and very green, so no picking and choosing smaller riper bunches. The store was very busy and many entree items in the grab & go cooler were cleaned out. The Markets Cafe seating area in front of the store also has a microwave oven to heat up the heat & serve items. I left here without buying anything since they ran out of my favorites including their Beef & Bean Chili and the Haddock Chowder was just cream broth with no haddock. MB Spirits has a separate entrance at the left end (east) of Market Basket. read more

for sure they have great prices.BUT I always feel like I was in a battle with the crowds.To me,it seems like everything is too spread out with some items in various places. I used to go to the Oxford store,I know it is smaller,but I was not ready for a nap when I left. Part of it is the takeout area.I think it could have been in a different area.It is so congested. The meat department has everything you need...except there is also product in the middle freezers on the floor.Maybe they will change a few things but also if it works keep it. read more

The store layout is too confusing and there's no help or common sense . Too many people and bad hot food. They need to organize the whole store over again it's put together like a mess. Hate it there read more

People complain about the store layout, but why? There is a listing of every items location on the store website. I write down my list and match it to the aisle number on my phone and I go directly to everything, in and out quickly. Good pricing, sturdy bags, plenty of everything. read more

Got some pizza, very greasy and disappointing. Tasted like they took a whole pizza that had been sitting, threw some extra toppings on it, and sold it. read more

Market Basket - Greasy box - Grocery Near Me - Shrewsbury, Massachusetts

Starting to see missing items on the shelves lately. No Ken's balsamic vinaigrette, no mostly pulp Florida orange juice to name a few. Not enough help on the cafe check out one. If you want to get sushi or pizza, you get stuck on the line with people having shakes, etc. made. Also, got some guanciale there initially but can no longer find it. Come on guys, I like your store, but it's starting to go downhill. read more

Nice clean grocery store with helpful employees and great prices. Excellent freshly baked bread. Generally better prices than Wegmans. I only go to Wegman's for things I can't get elsewhere. read more

Pizza department is the worst totally ignore you and don't ask how I may help you!!!! I feel like they talk about you in their language of Spanish which I think is very rude!!!! Told management about them hopefully something gets done!!!! Worst customer service ever!!!! read more

Great prices and selection of items. People complain about service, but when the main competitor is Walmart, the service is significantly better. read more