1. Mark's Auto Sales

    1. Mark's Auto Sales

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    Shelley, ID

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    Mark's Auto Sales

    1.0 (2 reviews)
    Open 9:00 am - 5:00 pm

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    7 years ago

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    Wackerli Buick Cadillac GMC

    Wackerli Buick Cadillac GMC

    3.0
    (22 reviews)

    We worked with them for a couple of weeks to get our dream vehicle negotiated, along with trade-in,…read moreand I was ready to drive from Montana to pick it up. We then signed a mutual Purchase Order and went to buy it... only to learn they didn't actually have the title! My bank wouldn't cut the check until they had the title (naturally, what bank would take that risk with no title?) so we waited for them to get the title so we could buy it. Yes it was sitting on their lot, but they chose to sell it without the title in hand. While waiting, with a mutually signed PO (a legal document), we learned they had sold the vehicle to another party. Not only is this potentially illegal, it is downright shady. I would avoid this dealer at all costs since they don't play by the same rules they ask you to play by. Very disappointed in the entire experience.

    I am absolutely appalled by the way my daughter and her husband were treated at Wackerli Auto. I…read morehave never seen a business operate with such a total lack of integrity. My family was incredibly serious about buying a car from them. They drove 45 minutes to test drive it the evening before, and her husband even missed work to make it happen. They had a formal appointment scheduled for 3 PM the following day with Teagan and were so committed that they sold their own vehicle that same night to make sure they were ready to finalize the purchase. They showed up early the next morning at 9:30 AM to finalize everything and start discussing the down payment. They stepped away for maybe 20 or 30 minutes to decide if they were going to pay in full or finance a portion of it, but when they walked back in, they were told the car had been sold right out from under them. This was hours before their actual appointment and while they were literally in the middle of the transaction. The level of dishonesty is just staggering. We found out an employee tipped off another staff member that the car was about to sell, and that guy swooped in to buy it for his girlfriend. The stories we got kept changing. First it was a walk in, then it was another appointment, then it was a relative. The buyer wasn't even at the dealership when my kids got back, yet they were told they were out of luck. I personally spoke on the phone with Chris, the manager on duty, and he actually admitted the dealership was in the wrong. He acknowledged they messed up by not giving a courtesy call and for not honoring the 3 PM appointment. Chris also claimed he was recording the entire incident and our phone call. I want copies of the video recordings from the floor and the audio from that call. If there's nothing to hide, show the footage of your staff lying to this couple while they were standing right there trying to give you their business. What makes this even more heartless is that my daughter is in the middle of nursing school, and now they have the added stress of hunting for a new car after being completely taken advantage of. They held up their end of the deal but the dealership didn't. When they tried to resolve this, Teagan was dismissive, and Chris and Giovanni were unhelpful and had the audacity to try and blame my children for the dealership's own lack of ethics. Chris told me he would talk to Tyler, the general manager, but he refused to even tell my kids who the general manager was when they were there in person, and he wouldn't give us a phone number for him either. He also explicitly told us that Steve Wackerli wouldn't even get involved or want to speak with us. At Wackerli Auto, a scheduled appointment clearly means nothing and employee side deals come before honest customers with great credit. If Steve Wackerli has any accountability at all, he should be embarrassed by how his staff treats hardworking people. Save yourself the stress and the drive. Do not trust these people. They are disorganized, unprofessional, and clearly have no conscience.

    Sayer Chrysler Dodge Jeep Ram

    Sayer Chrysler Dodge Jeep Ram

    2.3
    (51 reviews)

    Kris Sayer Dear Kris…read more I am writing you as a very dissatisfied customer of Sayer ChryslerJeppDodge, Idaho Falls. Included with this letter is the email I sent my Sale Rep Rod Diaz regarding the many poor qualities of the 2024 Dodge Durango SRT Hellcat that I received from Sayer in March 2024. Not only did the Manufacturer fail to identify any of the issues that I listed in that email, Sayer Dodge Idaho Falls also failed in its responsibility to make sure that a six-figure vehicle was delivered to a customer in the condition that one would expect of a top-of-the-line vehicle. Even when Sayer had possession of the vehicle for close to a month, as I was out of town, it is obvious that no one took any time to do a pre-delivery inspection. Since that email I sent rod, I shipped the vehicle back to your dealership, as I did not want the vehicle in the condition it was delivered to me. The sales manager, and I cannot remember who I talked to, was not helpful at all and did not try to help a dissatisfied customer. This is a customer one who just spend in excess of $100,000 on a car, took the time and money to have it shipped back and a customer who had some very serious concerns. In short, he said there was nothing he could do. With that total lack of concern and failure to help figure this all out, I had the car shipped back to Jackson at a total expense to me of $650. And, even with all that effort, expense and total disappointment in the vehicle, which I expressed to your sales manager, I have not heard from anyone from Sayer. Nothing makes a customer feel more valued than being blown off and completely ignored like this. Kris, I am sure that you would agree with me, if you spent six figures on a vehicle, your expectations would be as high as mine. And if you were to have received a vehicle in this condition, you would be as dissatisfied as I am. And if you shipped the vehicle back, you would expect the highest of customer service from the dealership. Ironically, I got a call yesterday from Anderson Chrysler in Lake Havasu, AZ, as I purchased a 2025 Hellcat Silver Bullet from them back in February. They left a message that said, "Hey good morning, Greg, this is Tony over at Anderson Chrylser, just reaching out to see how you're doing and how that Durango is treating you. If you have any questions or something else we can do for you, give me a call at....:" Not long after my vehicle was shipped back to me, I began smelling oil in the cabin. This went on for a few weeks, then I started to see an oil leak on my garage floor. Over time the stain got larger and larger until it became evident that there was an issue. I took it to Rocky Mountain Yeti in Jackson for service. They concluded that the transmission lines were not installed properly and had to be replaced. This happened with only 275 miles and it took over 2 months to get the parts and complete service. And the list of issues has been growing ever since: *The carpet on the front passenger side is falling apart. * Front doors do not close or open properly. Yeti did do some adjusting but still not right. *There is low speed hesitation, as if there is something missing in the program. I am driving low speed and then a hesitation. *Transmission seems to slip sometimes coming off idle during acceleration. *The hitch cover fell off, and I never used it, and had to purchase a new one. *When disengaging the cruise control, it sometimes grabs the brakes before disengaging. 6 weeks after the owner got this letter, I still have not been contacted by Ron Sayer. They are horrible. see how many times i tried to get this resolved. Sent letter Oct 24 Received call from Matt on 10/31, but was unable to speak to him at the time Sent email 11/4 to matta@ronsayerauto.com to set up appt, no reply Sent email 11/5 to matt & Kris Sayer (kris@ronsayerauto.com ), no reply Sent email 11/7 to matt & kris, showed accepted by their server but not read Called 11/7 2:30pm left message for Matt, no reply Called 11/11 1030am, matt off so left msg with sales for Kris, no reply Called 11/13 @ 11:04, got to Kris's vmail, left message explaining all the attempts to contact. As ofr 11/19 no reply 11/19 filing complaint with Stelantis. 11/20 - a voicemail from Matt showed up in my vm inbox. It says it was from Sat 11/14 11/20 Called 9:37am and left message with a sales rep for Matt, as of 11/24 no reply. 11/24 - received a voicemail from Stellantis telling me I need to contact the dealer. 11/24 called dodge customer care 800-423-6343, she said they called the dealership earlier that day, but I never got a call, so she patched me in to Ron Sayer. 11/24 -talked with Jeff Winney, sales support, told him of some of the issues, he said we would take it to 'higher ups' 12/2 - no response from Sayer. Sent email for legal advice 12/6 - still no response 12/9 - calling fca customer care for 3rd time. They told me to deal with the dealership, but I explained that the dealer is not responding

    Shout out to Saylor Chrysler Dodge in Idaho Falls. We were treated so well, and Matt did whatever…read morehe could to help us with a soft top problem on our Jeep as we are traveling to California. he went above and beyond and made sure we were safe. Thank you all so much

    Mark's Auto Sales - car_dealers - Updated July 2026

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